DeterTech Holdings Limited

Business Development Manager - Construction (South) Department: Sales Employment Type: Full Time Location: UK Compensation: £45,000 - £55,000 / year Description The Construction Business Development Manager (BDM) is responsible for driving profitable revenue growth through the acquisition and development of new customer opportunities. Working within the Construction sector, the BDM will identify prospects, build strong customer relationships, and secure new business aligned to DeterTech's strategic objectives. This role is to cover the South region. Key Responsibilities Corporate Business Development & Growth Identify, target, and secure new corporate and national accounts within the Construction sector. Develop and execute business development strategies aligned with corporate growth objectives and revenue targets. Build a robust pipeline of high value opportunities through proactive market engagement and strategic prospecting. Drive account growth through cross selling, upselling, and long term account development plans. Strategic Account Management Act as the strategic lead and primary point of contact for assigned customers. Build and maintain senior level relationships with key decision makers and influencers. Ensure high levels of customer satisfaction, retention, and contract renewal through proactive engagement. Represent the voice of the customer internally to influence service delivery and continuous improvement. Commercial & Bid Leadership Lead and coordinate bids, tenders, and proposals for complex, large scale, and multi site contracts. Manage contract negotiations, pricing strategies, and commercial agreements to ensure profitable outcomes. Navigate complex sales cycles, balancing commercial risk with long term value creation. Ensure contractual commitments are clearly understood and effectively transitioned to operational teams. Collaboration & Market Insight Work closely with sales, operations, marketing, and customer service teams to ensure a seamless customer experience. Analyse market trends, competitor activity, and customer insights to identify growth opportunities and risks. Share best practice and market intelligence to support wider business strategy and alignment. Skills, Knowledge and Expertise Proven experience in corporate or national business development, ideally within construction or a comparable B2B environment. Demonstrated success in winning and growing large scale or multi site customer accounts. Strong experience managing complex sales cycles, bids, tenders, and commercial negotiations. Excellent relationship building skills, with the credibility to operate at senior and executive level. High level of commercial acumen, with the ability to interpret data, market trends, and financial drivers. Confident, persuasive communicator with strong presentation, negotiation, and written skills. Self motivated, resilient, and comfortable operating autonomously within a national remit. Highly organised, adaptable, and able to prioritise effectively in a fast paced environment. Forward thinking and solutions focused, with a passion for delivering long term value. Key Measures of Success Revenue Growth: Achievement of new business and account growth targets. Pipeline Strength: Maintenance of a healthy, high quality pipeline of corporate opportunities. Account Retention: Strong customer retention and repeat business across key accounts. Commercial Outcomes: Successful delivery of profitable contracts and tenders. Stakeholder Satisfaction: Positive feedback from customers and internal stakeholders. Strategic Impact: Contribution to DeterTech's reputation and position within the Construction sector.

Marketing Automation Manager Department: Marketing Employment Type: Full Time Location: UK Reporting To: Nicky Davies Compensation: £45,000 - £50,000 / year Description We are seeking a data-driven and innovative Marketing Automation Specialist to join our growing marketing team. In this role, you will be the driving force behind our marketing automation, cross-channel campaign execution, and customer journey orchestration. The ideal candidate will have extensive hands on experience with Salesforce Marketing Cloud (SFMC), with a specific focus on utilising Marketing Cloud Next features to elevate our personalisation and automation strategies. You will bridge the gap between marketing strategy and technical execution, ensuring seamless data integration and highly targeted audience engagement. This is a predominantly remote role, with occasional travel required to company offices and other locations as business needs dictate. Key Responsibilities Campaign Management & Execution: Design, build, test, and deploy complex, automated multi-channel marketing campaigns (email, SMS, push notifications) within Marketing Cloud Next. Journey Orchestration: Utilise Journey Builder to map out and execute sophisticated lifecycle journeys, trigger based campaigns, and real time customer interactions. Salesforce Ecosystem Integration: Business Process owner for marketing within the wider company CRM management. Maintain and optimise the integration between Marketing Cloud and Salesforce CRM (Sales Cloud/Service Cloud) to ensure seamless data flow, accurate segmentation, and robust lead management. Data & Segmentation: Build targeted subscriber lists, data extensions, and audience segments. Utilise SQL queries and Einstein AI features within SFMC to optimise audience targeting. Personalisation & Dynamic Content: Implement advanced personalization frameworks using AMPscript and dynamic content blocks to deliver tailored experiences at scale. Analytics & Reporting: Track, analyse, and report on campaign performance metrics (KPIs) using Marketing Cloud Intelligence (Datorama) or native reporting tools, providing actionable insights for continuous improvement. A/B Testing & Optimization: Conduct regular A/B testing on subject lines, content layouts, send times, and user journeys to maximise open rates, click through rates, and conversions. Skills, Knowledge & Expertise Experience: 5+ years of experience in digital marketing, with a heavy emphasis on marketing automation and CRM platforms. Salesforce Expertise: Deep, hands on knowledge of the Salesforce ecosystem, including a strong understanding of how CRM data interacts with marketing automation tools. Marketing Cloud Next Proficiency: Proven experience navigating and implementing strategies within the updated Marketing Cloud Next interface and feature set. Technical Skills: Proficiency in creating and managing Data Extensions. Familiarity with AMPscript for dynamic content personalization. Basic to intermediate knowledge of SQL for data segmentation and querying. Understanding of HTML/CSS for email template troubleshooting. Interpersonal skills: Ability to work closely with multiple teams, stakeholders and senior leaders of the business Bring together teams and lead on strategic initiatives to drive demand into the business Analytical Mindset: Strong ability to interpret data, identify trends, and translate analytics into strategic marketing decisions. Certifications (Preferred): Salesforce Certified Marketing Cloud Email Specialist, Salesforce Certified Marketing Cloud Consultant, or Administrator certifications are highly desirable.

DeterTech Holdings Limited is seeking a Marketing Automation Manager to lead multi-channel campaigns and customer journeys using Salesforce Marketing Cloud Next. The role leans heavily on data-driven decision making, data extensions, AMPscript, and SQL for audience targeting. The position is predominantly remote in the UK with occasional travel to company offices as needed, reporting to Nicky Davies from Marketing. Salary is £45,000-£50,000 per year with potential for growth.

Marketing Automation Manager Department: Marketing Employment Type: Full Time Location: UK Reporting To: Nicky Davies Compensation: £45,000 - £50,000 / year Description We are seeking a data-driven and innovative Marketing Automation Specialist to join our growing marketing team. In this role, you will be the driving force behind our marketing automation, cross-channel campaign execution, and customer journey orchestration. The ideal candidate will have extensive hands on experience with Salesforce Marketing Cloud (SFMC), with a specific focus on utilising Marketing Cloud Next features to elevate our personalisation and automation strategies. You will bridge the gap between marketing strategy and technical execution, ensuring seamless data integration and highly targeted audience engagement. This is a predominantly remote role, with occasional travel required to company offices and other locations as business needs dictate. Key Responsibilities Campaign Management & Execution: Design, build, test, and deploy complex, automated multi-channel marketing campaigns (email, SMS, push notifications) within Marketing Cloud Next. Journey Orchestration: Utilise Journey Builder to map out and execute sophisticated lifecycle journeys, trigger based campaigns, and real time customer interactions. Salesforce Ecosystem Integration: Business Process owner for marketing within the wider company CRM management. Maintain and optimise the integration between Marketing Cloud and Salesforce CRM (Sales Cloud/Service Cloud) to ensure seamless data flow, accurate segmentation, and robust lead management. Data & Segmentation: Build targeted subscriber lists, data extensions, and audience segments. Utilise SQL queries and Einstein AI features within SFMC to optimise audience targeting. Personalisation & Dynamic Content: Implement advanced personalization frameworks using AMPscript and dynamic content blocks to deliver tailored experiences at scale. Analytics & Reporting: Track, analyse, and report on campaign performance metrics (KPIs) using Marketing Cloud Intelligence (Datorama) or native reporting tools, providing actionable insights for continuous improvement. A/B Testing & Optimization: Conduct regular A/B testing on subject lines, content layouts, send times, and user journeys to maximise open rates, click through rates, and conversions. Skills, Knowledge & Expertise Experience: 5+ years of experience in digital marketing, with a heavy emphasis on marketing automation and CRM platforms. Salesforce Expertise: Deep, hands on knowledge of the Salesforce ecosystem, including a strong understanding of how CRM data interacts with marketing automation tools. Marketing Cloud Next Proficiency: Proven experience navigating and implementing strategies within the updated Marketing Cloud Next interface and feature set. Technical Skills: Proficiency in creating and managing Data Extensions. Familiarity with AMPscript for dynamic content personalization. Basic to intermediate knowledge of SQL for data segmentation and querying. Understanding of HTML/CSS for email template troubleshooting. Interpersonal skills: Ability to work closely with multiple teams, stakeholders and senior leaders of the business Bring together teams and lead on strategic initiatives to drive demand into the business Analytical Mindset: Strong ability to interpret data, identify trends, and translate analytics into strategic marketing decisions. Certifications (Preferred): Salesforce Certified Marketing Cloud Email Specialist, Salesforce Certified Marketing Cloud Consultant, or Administrator certifications are highly desirable.

DeterTech Holdings Limited seeks a Customer Solution Specialist based in the South East to enhance customer satisfaction through effective site surveys and assessments. This full-time role involves preparing quotations, managing customer relationships, and cooperating with various internal teams. Candidates should have notable customer-facing experience, strong problem-solving capabilities, and excellent communication skills. The position offers a salary between £33,000 and £38,000 annually, with a focus on ensuring high standards in service delivery.

Customer Solution Specialist (South East) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the SouthEast region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field-based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer-facing role, ideally in a field-based or on-site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail-oriented with strong problem-solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

Business Development Manager - Construction (South) Department: Sales Employment Type: Full Time Location: UK Compensation: £45,000 - £55,000 / year Description The Construction Business Development Manager (BDM) is responsible for driving profitable revenue growth through the acquisition and development of new customer opportunities. Working within the Construction sector, the BDM will identify prospects, build strong customer relationships, and secure new business aligned to DeterTech's strategic objectives. This role is to cover the South region. Key Responsibilities Corporate Business Development & Growth Identify, target, and secure new corporate and national accounts within the Construction sector. Develop and execute business development strategies aligned with corporate growth objectives and revenue targets. Build a robust pipeline of high-value opportunities through proactive market engagement and strategic prospecting. Drive account growth through cross-selling, upselling, and long-term account development plans. Strategic Account Management Act as the strategic lead and primary point of contact for assigned customers. Build and maintain senior-level relationships with key decision-makers and influencers. Ensure high levels of customer satisfaction, retention, and contract renewal through proactive engagement. Represent the voice of the customer internally to influence service delivery and continuous improvement. Commercial & Bid Leadership Lead and coordinate bids, tenders, and proposals for complex, large-scale, and multi-site contracts. Manage contract negotiations, pricing strategies, and commercial agreements to ensure profitable outcomes. Navigate complex sales cycles, balancing commercial risk with long-term value creation. Ensure contractual commitments are clearly understood and effectively transitioned to operational teams. Collaboration & Market Insight Work closely with sales, operations, marketing, and customer service teams to ensure a seamless customer experience. Analyse market trends, competitor activity, and customer insights to identify growth opportunities and risks. Share best practice and market intelligence to support wider business strategy and alignment. Skills, Knowledge and Expertise Proven experience in corporate or national business development, ideally within construction or a comparable B2B environment. Demonstrated success in winning and growing large-scale or multi-site customer accounts. Strong experience managing complex sales cycles, bids, tenders, and commercial negotiations. Excellent relationship-building skills, with the credibility to operate at senior and executive level. High level of commercial acumen, with the ability to interpret data, market trends, and financial drivers. Confident, persuasive communicator with strong presentation, negotiation, and written skills. Self-motivated, resilient, and comfortable operating autonomously within a national remit. Highly organised, adaptable, and able to prioritise effectively in a fast-paced environment. Forward-thinking and solutions-focused, with a passion for delivering long-term value. Key Measures of Success Revenue Growth: Achievement of new business and account growth targets. Pipeline Strength: Maintenance of a healthy, high-quality pipeline of corporate opportunities. Account Retention: Strong customer retention and repeat business across key accounts. Commercial Outcomes: Successful delivery of profitable contracts and tenders. Stakeholder Satisfaction: Positive feedback from customers and internal stakeholders. Strategic Impact: Contribution to DeterTech's reputation and position within the Construction sector.

DeterTech Holdings Limited is searching for a Customer Solution Specialist based in Telford. This pivotal role focuses on delivering a top-tier customer experience through site surveys and assessments that identify customer needs and solutions. You will engage with customers primarily in the SouthEast, ensuring quality service delivery and maintaining high standards throughout the assessment process. Ideal candidates will possess strong communication skills and independent working capabilities.

Customer Solution Specialist (South East) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field-based role, to cover the SouthEast region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field-based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer-facing role, ideally in a field-based or on-site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail-oriented with strong problem-solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

DeterTech Holdings Limited is looking for a Customer Solution Specialist to deliver exceptional customer experiences across the South West region. This field-based role involves conducting site surveys and assessments, ensuring that customer needs are fully met. The ideal candidate will possess outstanding customer service, communication, and problem-solving skills. Responsibilities will include preparing quotations and building strong relationships with clients to optimize customer satisfaction.

Customer Solution Specialist (South West) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the SouthWest region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on site and off site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer facing role, ideally in a field based or on site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail oriented with strong problem solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

Customer Solution Specialist (South East) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the SouthEast region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field-based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer-facing role, ideally in a field-based or on-site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail-oriented with strong problem-solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

Customer Solution Specialist (South East) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the SouthEast region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field-based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer-facing role, ideally in a field-based or on-site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail-oriented with strong problem-solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

Customer Solution Specialist (South West) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the SouthWest region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field-based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer-facing role, ideally in a field-based or on-site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail-oriented with strong problem-solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

Customer Solution Specialist (South West) Department: Customer Success Employment Type: Full Time Location: UK Compensation: £33,000 - £38,000 / year Description The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech's customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs. Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard. This is a field based role, to cover the SouthWest region. Key Responsibilities Site Surveys & Assessments Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions. Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements. Ensure all surveys and assessments are completed to a consistently high standard. Quotations Prepare and issue quotations following customer surveys, converting quotes into orders where possible. Raise SmartWater quotations, ensuring all documentation is accurate and complete. Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines. Support field-based sales colleagues and Operations by coordinating customer requirements. Customer Experience & Relationship Management Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer focused presence. Build trust and rapport with customers through clear communication, reliability, and ownership of issues. Take accountability for the customer experience throughout the survey and assessment process. Ensure customer concerns are understood, managed, and appropriately escalated where required. Collaboration & Service Delivery Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered. Provide structured feedback to internal teams to support service improvement and solution design. Facilitate a seamless handover between survey, installation, and ongoing service. Documentation & Continuous Improvement Maintain accurate and timely records of site visits, findings, and customer interactions. Identify recurring issues or opportunities for improvement and share insights with relevant teams. Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes. Skills, Knowledge and Expertise Experience in a customer-facing role, ideally in a field-based or on-site environment. Strong interpersonal and communication skills, with a clear commitment to excellent customer service. Comfortable working independently, managing time effectively, and travelling to customer locations. Detail-oriented with strong problem-solving skills and the ability to assess situations objectively. Confident in representing DeterTech in customer environments with professionalism and credibility. Collaborative mindset with the ability to work effectively across multiple internal teams. Familiarity with security systems or related technology is desirable but not essential. Proactive, reliable, and adaptable, with a strong sense of ownership and accountability. Key Measures of Success Customer Satisfaction: Positive customer feedback following surveys, follow ups, and assessments. Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions. Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities. Operational Alignment: Smooth collaboration and handover between field activity and internal teams. Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.