Cromwell Group (Holdings) Ltd

Cromwell Group (Holdings) Ltd is seeking an Analyst in the East Midlands to review and analyze significant data, perform gap analysis, and develop Power BI dashboards. You will collaborate with cross-functional partners to drive business initiatives and ensure performance targets are met. The ideal candidate will have a STEM degree, strong problem-solving skills, and experience with SQL and dashboard software like Power BI. Company benefits include a competitive annual leave scheme, healthcare plan, and commitment to employee development.

No matter where you are in your career - or where you want to be - we're here to create a great place to work where you can grow, perform, and love what you do. At Cromwell, we're all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working. As an Analyst, you'll join a talented and ambitious team, who work within a collaborative and supportive environment in which we aim is to grow and develop as a team, continuously learning and improving in our careers. You will review and analyse significant amounts of data to perform gap analysis, identify root causes, determine recommendations, and present them to the business to help lead initiatives. A key part of the role will require you to work with stakeholders to develop business focused Power BI dashboard with the aim to automate reporting processes and drive actionable results in the business. In this role there are a significant amount of cross functional partners to develop strategies which allow the company to meet customer service and finance performance targets, therefore effective relationship and stakeholder management is paramount. You'll also have a continuous improvement mind set to identify, recommend and lead projects while working in a fast paced environment. You will be involved in a variety of projects across the business creating relevant reports for management and cross functional partner review, through this you will gain a deep knowledge and understanding of the Cromwell retail business. Qualifications Analytical / Mathematical background in numerate discipline (STEM Degree preferred). Highly motivated problem solver with attention to detail, able to take the initiative and drive results proactively. Effective time management skills, ability to balance multiple projects while keeping stakeholders well informed throughout the process. Preferred experience creating and maintaining dashboards to drive and lead business initiatives. Preferred Skills: SQL, Excel, Dashboard Software (e.g. Tableau, Power BI, Looker). Experience of data analysis using large data sets preferred, not required. Benefits Company Bonus Competitive annual leave allowance with annual purchase scheme Company Funded Healthcare Cash Plan Commitment to employee development plans 24/7 Wellbeing and Employee Support Cycle to work scheme Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products. About Cromwell Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working. As a leader in B2B and B2C e commerce, our Digital team is responsible for driving digital multi channel solutions that make it easy for customers to deal with us. Our Agile teams make data driven decisions to ensure that our customers receive the biggest benefits, more frequently. You'll have the freedom and autonomy to try new things, challenge the status quo and embrace curiosity. And our data team, comprised of awesome data analysts, data engineers and data scientists, is leading the data landscape within Cromwell, building creative solutions and delivering key insights and valued reporting. Cromwell is an Equal Opportunity Employer. Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Cromwell Group (Holdings) Ltd is seeking a Digital Business Analyst to support our B2B eCommerce platform. This hybrid role allows you to engage with various teams while shaping delivery-ready requirements. You will work closely with stakeholders to translate their needs into clear user stories with defined acceptance criteria. The ideal applicant will have over 5 years of Business Analyst experience in a digital environment, particularly within ecommerce, coupled with excellent communication and elicitation skills. Join us and make a significant impact in our dynamic Digital team.

At Cromwell we support amazing businesses in the UK and internationally to keep their operations running and people safe, and our goal is to become the easiest company for them to deal with. We're expanding our Digital team and are looking for a Digital Business Analyst to join us in a hands on role at the heart of our B2B eCommerce platform. This hands on role sits at the heart of our B2B eCommerce platform and suits someone who enjoys Agile delivery, cross functional collaboration, and turning complexity into clarity. Purpose of Role In this hybrid role, based between remote working and our Digital Hub in Leicester, you'll help shape delivery ready requirements for our digital product roadmap. You'll take scope from the Product Owner and translate it into well defined user stories, leading structured requirement sessions, aligning with stakeholders, and producing INVEST compliant stories with clear Gherkin syntax acceptance criteria. By removing ambiguity early, you'll give delivery teams the clarity they need to estimate, build, test, and release with confidence. Role Responsibilities As a Digital Business Analyst your responsibilities will be to: Requirements Elicitation and Collaboration Facilitate and Engage: Plan and lead structured sessions, workshops, interviews, and walkthroughs with business stakeholders, subject matter experts, designers, and QA teams. Uncover the Details: Ask precise, targeted questions to surface the full scope of a requirement, including edge cases, dependencies, and exceptions. Validate and Refine: Document requirements clearly and consistently, using agreed templates and formats, and validate them with stakeholders to confirm accuracy before any coding begins. User Story Writing Craft INVEST compliant Stories: Translate confirmed requirements into stories that are Independent, Negotiable, Valuable, Estimable, Small, and Testable (INVEST). Write Gherkin syntax Acceptance Criteria: Author clear Given/When/Then acceptance criteria for every story so QA can test directly and without ambiguity. Decompose and Manage: Break down large, complex requirements into appropriately sized stories for sprint delivery. Quality Control: Proactively flag stories that are too large, too vague, or carry unresolved dependencies before they enter and slow down the sprint. Backlog Readiness & Quality Control Set the Bar High: Produce stories to a consistently high standard of quality. They must be fully written, sized, and free of open questions before you present them to the Product Owner for final approval. Eliminate Ambiguity: Ensure every single story submitted for review has clear Gherkin acceptance criteria, zero unresolved dependencies, and sufficient detail for the development team to estimate and build with total confidence. Partner with QA: Work closely with QA to ensure acceptance criteria provide sufficient coverage for test case creation. Triage defects: help sort through issues raised during testing. You will clarifying whether they represent bugs, missed requirements, or scope changes. Support UAT: Guide business stakeholders through User Acceptance Testing (UAT) by helping them understand exactly what is in scope and how to validate it. Stakeholder Communication Be the Go To Contact: Act as the day to day point of contact for any and all requirements queries from the development and QA teams. Learn and Adapt Fast: Quickly absorb new concepts, domain knowledge, and technical context, then apply them immediately to clarify and refine requirements with precision. Communicate with impact: Deliver clear requirements in both written and verbal forms. This applies whether you are leading a structured workshop, jumping on an ad hoc call to resolve an ambiguity, or writing a well documented story. Drive Resolution: Proactively elevate blockers and open questions promptly. You and the Product Owner will ensure every issue has a clear owner and a resolution deadline. Key Relationships Our Internal Teams: You will collaborate with Digital, IT, Customer Service, Customer Experience, Sales, Commercial, Marketing, Merchandising, Supply Chain, and Operations teams across Cromwell. Our Customers: You will get to understand the real world needs of both our B2B and B2C e commerce users and customers. Our External Partners: we work with third party vendors and integration partners to help deliver the tech solutions. Qualifications, Skills, Experience and Knowledge 5+ years' experience in a Business Analyst role within a digital or technology delivery environment. Demonstrable experience writing INVEST compliant user stories with Gherkin syntax acceptance criteria (Given / When / Then). Strong, structured elicitation skills - able to plan and run requirement gathering sessions that produce complete, accurate outputs. Ecommerce domain experience - solid understanding of digital commerce concepts including product catalogues, pricing, checkout flows, order management, and customer account structures. Experience working in Agile/Scrum teams with a clear understanding of sprint ceremonies and backlog management. Meticulous attention to detail - you notice what is missing, not just what is there. Strong verbal and written communication - equally comfortable running a live clarification call as writing precise, unambiguous documentation. Fast learner - able to quickly pick up unfamiliar domain concepts, assimilate information from multiple sources, and use it immediately to ask better questions and write sharper requirements. B2B ecommerce experience - familiarity with buyer/seller account hierarchies, contract pricing, approval workflows, bulk ordering, or trade account management. Relevant certifications (e.g. BCS Business Analysis, ISTQB Foundation, or similar). Proficiency with project and collaboration tools - we use con, Figma, and Miro. eProcurement knowledge - experience with standards or platforms such as PunchOut (cXML/OCI), EDI, or procurement system integrations (e.g. SAP Ariba, Coupa, Jaggaer). API requirements documentation - comfortable eliciting and writing requirements for API driven integrations, including RESTful endpoints, request/response structures, and error handling. SQL - able to query databases to validate data, investigate requirements, and support QA with test data analysis; experience with PostgreSQL is a plus. AI/automation familiarity - awareness of how AI features (e.g. search personalisation, recommendations, chatbots) are specified and delivered in a digital product context. Familiarity with cloud environments, particularly AWS, and an understanding of how cloud infrastructure decisions may surface as requirements constraints. Experience collaborating with UX/UI designers - reviewing wireframes and translating design decisions into story level requirements. Experience supporting or working alongside QA in test case creation or UAT. What Excellent Looks Like You'll be thriving in this role if you: Run elicitation sessions that produce complete, validated requirements - first time, every time. Write stories and Gherkin criteria that development and QA can act on without a single clarification question. Maintain a backlog where every story submitted for review is genuinely ready - no gaps, no assumptions, no blockers. Spot missing edge cases, conflicting requirements, or undefined error states before they reach development. Keep stakeholders informed, requirements documented, and the team unblocked. What We Offer The chance to be part of an exciting growth journey and make a real impact on a platform used by businesses across the UK and internationally. The opportunity to make a real difference to the experience of businesses that depend on us every day. A collaborative, friendly Digital team with a hybrid working setup - part remote, part on site at our Digital Hub in Leicester. Competitive salary and benefits package. Cromwell is committed to being an Equal Opportunity Employer We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

A leading industrial supplies company is seeking an On-Site Contract Support person in Four Ashes, UK. The role involves sourcing spare parts, developing relationships with stakeholders, and ensuring customer operations run smoothly. Candidates should have customer service and buying experience, along with GCSE level education. Strong computer skills and commercial acumen are essential. The company promotes equality and inclusion while offering opportunities for growth within a supportive environment.

No matter where you are in your career - or where you want to be - we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working. We are looking for an On-Site Contract Support person to work on one of customer sites in Wolverhampton. What will you do on a normal day? You will play a pivotal role in ensuring our customers have all the necessary spare parts and consumables, they need to keep their operations running and their people safe. You will develop relationships with relevant stakeholders including engineering managers, procurement managers and facilities managers whilst also identifying and executing opportunities for revenue growth and margin improvement for Cromwell. Role Responsibilities Effectively Source ad-hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures. Effectively develop strong working relationships with the customers buying team to identify stock requirements and ensure requests are promptly loaded on the system. Work with the buyer and wider customer teams to identify new business opportunities and drive cost saving initiatives. Liaise with new and existing suppliers to obtain quotes and ensure that the product specifications are strictly adhered to. Ensure we manage stock in line with customer projects and ensure we meet specific requirements. Ensure purchase orders are promptly loaded in line with company policy and actively progress orders to maintain delivery accuracy and provide weekly reporting to the customer. To ensure invoice queries are addressed promptly to ensure we recognise revenue at the earliest opportunity. Proactively build cross functional relationships and collaboration to ensure key business objectives are achieved. Generate new code requests and liaise with the relevant teams to ensure the supply of goods. Respond to and resolve any customer queries in an effective manner offering advice and escalating where necessary. Role Requirements Experience and Knowledge: Previous customer service experience in a customer facing role Demonstrable experience in buying/sourcing role Experience within an industrial consumable / industrial supplies environment Essential Qualifications & Skills: Educated to GCSE level Experience in supply chain management would be an advantage Self-motivated individual with a desire to succeed Strong commercial acumen Excellent computer application skills including Microsoft Office About Cromwell Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working. We're all individuals, yet we're very much one united team. We treat everyone fairly - regardless of gender, sexual orientation, background, age or disability - and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it's about creating a culture where everyone is respected, empowered and able to realise their full potential. Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role. Information for Recruitment Agencies We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible. We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees. We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please

No matter where you are in your career - or where you want to be - we're here to create a great place to work where you can grow, perform, and love what you do. At Cromwell, we're all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working. As an Analyst, you'll join a talented and ambitious team, who work within a collaborative and supportive environment in which we aim is to grow and develop as a team, continuously learning and improving in our careers. You will review and analyse significant amounts of data to perform gap analysis, identify root causes, determine recommendations, and present them to the business to help lead initiatives. A key part of the role will require you to work with stakeholders to develop business focused Power BI dashboard with the aim to automate reporting processes and drive actionable results in the business. In this role there are a significant amount of cross functional partners to develop strategies which allow the company to meet customer service and finance performance targets, therefore effective relationship and stakeholder management is paramount. You'll also have a continuous improvement mind set to identify, recommend and lead projects while working in a fast paced environment. You will be involved in a variety of projects across the business creating relevant reports for management and cross functional partner review, through this you will gain a deep knowledge and understanding of the Cromwell retail business. Qualifications Analytical / Mathematical background in numerate discipline (STEM Degree preferred). Highly motivated problem solver with attention to detail, able to take the initiative and drive results proactively. Effective time management skills, ability to balance multiple projects while keeping stakeholders well informed throughout the process. Preferred experience creating and maintaining dashboards to drive and lead business initiatives. Preferred Skills: SQL, Excel, Dashboard Software (e.g. Tableau, Power BI, Looker). Experience of data analysis using large data sets preferred, not required. Benefits Company Bonus Competitive annual leave allowance with annual purchase scheme Company Funded Healthcare Cash Plan Commitment to employee development plans 24/7 Wellbeing and Employee Support Cycle to work scheme Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products. About Cromwell Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working. As a leader in B2B and B2C e commerce, our Digital team is responsible for driving digital multi channel solutions that make it easy for customers to deal with us. Our Agile teams make data driven decisions to ensure that our customers receive the biggest benefits, more frequently. You'll have the freedom and autonomy to try new things, challenge the status quo and embrace curiosity. And our data team, comprised of awesome data analysts, data engineers and data scientists, is leading the data landscape within Cromwell, building creative solutions and delivering key insights and valued reporting. Cromwell is an Equal Opportunity Employer. Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Cromwell Group (Holdings) Ltd in Leicester is looking for an Analyst to join its talented team. You will be responsible for reviewing significant data to perform gap analysis, identifying root causes, and presenting recommendations to lead initiatives. The role includes developing Power BI dashboards to automate reporting and collaborating with cross-functional partners to meet performance targets. Ideal candidates should have a problem-solving mindset with skills in data analysis and dashboard software.