B Capital

The Team + The Role Pendo's Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo. As a Senior Customer Engineer you will own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You will lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact will extend beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team. This role is based in our London office. What this looks like day-to-day New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and growth across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands on workshops. Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute at least one reusable framework, playbook, or process that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy. Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes. Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time. Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team. Early account impact: Assess account health, risks, stakeholder relationships, and the highest priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward. Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves Passion for working with customers and building strong and impactful customer relationships 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture Deep hands on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front end implementations Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization Hands on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to day work rather than light experimentation Experience mentoring or coaching more junior technical team members Nice-to-haves Experience with Pendo, digital adoption platforms, product analytics, or in app experience tooling in an enterprise environment Hands on experience with mobile app development, including Swift, Android, or React Native Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest growing startups, supported by best in class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In office 3 days per week in London, UK Compensation: Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide. Benefits: Comprehensive, top tier coverage (medical, dental, life) combined with pension match, equity, and high value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

B Capital is looking for a Senior Customer Engineer to own strategic, complex Enterprise accounts at their London office. This role requires a blend of technical expertise and the ability to foster strong customer relationships, ensuring customer success from adoption to ongoing value realization. You will lead technical strategy for deployments and partner with account teams to enhance retention and growth. A minimum of 5 years experience in a customer-facing role focused on technical solutions is crucial.

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary As a Professional Services Engagement Manager, you will play a critical role in helping customers accelerate their software delivery transformation with Harness. Acting as the bridge between Sales, Professional Services, and Delivery teams, you will combine technical expertise, consultative selling, and business acumen to shape services engagements that drive measurable customer outcomes. You will partner closely with customers to understand their goals, challenges, and operating environments, then design and position service solutions that maximize the value of the Harness platform. From discovery and solution development to proposal creation and engagement planning, you will serve as a trusted advisor throughout the customer journey. This role is ideal for someone who enjoys operating at the intersection of technology, customer success, and commercial strategy-helping organizations modernize software delivery while driving the growth and impact of Harness Professional Services. About The Role Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes, positioning Professional Services as a critical enabler of customer success. Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization. Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that clearly articulate scope, value, delivery methodology, and customer outcomes. Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure service engagements are accurately scoped, staffed, and positioned for successful execution. Support the commercial sales process by guiding customers through service pricing, contractual terms, project assumptions, and implementation approaches while addressing objections and mitigating risk. Drive achievement of Professional Services bookings and margin targets through accurate forecasting, opportunity management, and strategic engagement with key customer accounts. Serve as a trusted advisor to Account Executives and Customer Success teams by identifying services opportunities, coaching stakeholders on service offerings, and integrating services into the standard customer journey. Partner with delivery teams to translate customer requirements into detailed implementation plans and ensure a seamless transition from sales to execution. Communicate customer trends, market feedback, and operational improvement opportunities to leadership and cross-functional teams to enhance service offerings, go to market strategies, and delivery efficiency. Create and deliver enablement content that educates internal teams on Professional Services capabilities, value propositions, methodologies, and best practices for positioning and selling services. Occasionally lead implementation engagements of core Harness modules (CI/CD/STO/IacM) for new customer prospects that require a sales sensitive implementation to be the "landing vehicle" for large deals, through a "Paid Pilot" product sales motion. Instill confidence in prospects about Digital/DevSecOps/AI transformation journey and talk through the best practices, drawing upon personal lived experience as a technical leader and software engineering / devops veteran. About You 5+ years of experience in a technical sales, professional services, solutions consulting, or customer facing role within the software delivery, DevOps, cloud, or developer tooling ecosystem. 5+ years of experience as a manager or technical lead for teams in software engineering, devops software delivery, DevOps, cloud, developer tooling, etc. Strong understanding of modern software delivery practices, including CI/CD, DevOps, platform engineering, cloud native technologies, and software development lifecycle best practices. Proven ability to consult with customers on technical transformation initiatives, helping organizations improve software delivery processes, developer productivity, and operational outcomes. Experience scoping complex technical engagements, developing service proposals, and authoring clear Statements of Work (SOWs) that align customer objectives with delivery outcomes. Demonstrated success positioning and selling professional services offerings, including scoping, discovery, solution development, pricing, forecasting, and commercial negotiations. Strong executive communication, presentation, and stakeholder management skills, with the ability to influence both technical and business audiences. Experience building trusted partnerships across Sales, Customer Success, Services, and Engineering teams to drive successful customer outcomes. Proficiency with Salesforce and related sales operations tools for opportunity management, forecasting, pipeline visibility, and quoting. A customer first mindset, strong business acumen, and the ability to balance technical depth with commercial objectives. Passion for emerging trends in DevOps, software delivery, platform engineering, and developer productivity technologies. Work Location: London, England What You Will Have at Harness Comprehensive healthcare benefits Flexible work schedule Paid Time Off and Parental Leave Monthly, quarterly, and annual social and team building events Monthly internet reimbursement Quarterly Harness TGIF Off / 4 days Harness In The News Accelerating Our Mission to Bring AI to Everything After Code Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation How Harness runs 16 "startups within a startup" at scale Jyoti Bansal Harness Research Shows AI Visibility Crisis Fueling Security Nightmare Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency.

We are seeking a Lead Software Engineer - Cloud Operations to support and scale its U.S. Government Cloud Operations (USGov CloudOps) platform within Microsoft Azure Government. This role is critical to ensuring the availability, security, resiliency, and compliance of mission critical SaaS services supporting U.S. public sector customers. This position will be working on U.S. government contracts which require either U.S. Citizens or U.S. Persons (Permanent Residents), depending on the project. Additionally, this role may require the ability to obtain and maintain a U.S. Government Top Secret security clearance. Responsibilities Design, build, and maintain secure, scalable cloud automation and internal tooling. Support mission-critical production systems, including participation in a 24x7 on call rotation. Develop and manage DevOps pipelines and Infrastructure as Code using Terraform, Ansible, ARM, and Azure DevOps. Troubleshoot and resolve complex application and Azure PaaS issues (C#/ASP.NET). Implement and continuously improve cloud security controls aligned with federal compliance requirements. Execute Identity & Access Management (IAM), deployments, upgrades, and change management activities. Collaborate with cross-functional teams to deliver time sensitive public sector outcomes. Support audits and compliance activities, including evidence collection and documentation. Maintain clear, accurate technical documentation for systems and processes. Required Skills & Qualifications Strong experience developing secure, maintainable, and scalable software. Proficiency in C#, ASP.NET, Java, JavaScript, Python, Web APIs, and Microsoft SQL. Hands on automation experience using PowerShell, Bash, Ansible, Terraform, JSON/YAML. Experience operating cloud first, mission-critical systems (Azure preferred). Working knowledge of Azure Functions, AKS, Docker, and PaaS services. Strong Windows and Linux systems administration skills. Ability to work independently in fast paced environments and take ownership of issues through resolution. Excellent written and verbal communication skills, including the ability to explain technical concepts to non technical stakeholders. Preferred - Federal Environment Experience Familiarity with federal compliance frameworks: FedRAMP, NIST, CMMC, IL3-IL5, HIPAA, PCI, ISO 27001. Experience with Azure security services such as WAF, Microsoft Sentinel (SIEM), and threat protection. Knowledge of ITSM / ITIL processes and operational best practices. Experience with Azure DevOps (ADO) and collaboration tools (Microsoft Teams, SharePoint). Familiarity with Elasticsearch, Kibana, and Azure Redis Cache. Interest in AI/ML or GenAI solutions in regulated cloud environments. Salary Range Min: $130,000 USD - Max: $195,000 USD. Equal Employment Opportunity Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to or get in touch with your recruiter.

Location London, UK Employment Type Full time Location Type Hybrid Department Engineering, product & design About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible - through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. About the role At WRITER, our mission to expand human capacity with superintelligence relies on a foundational truth: our platform must be available, performant, and reliable, 24/7. As an Infrastructure engineer, you'll be at the heart of making this a reality, impacting every enterprise customer who trusts us with their AI-powered workflows. This isn't just about keeping the lights on; it's about pushing the boundaries of what's possible, proactively identifying and solving complex systemic challenges, and laying the groundwork for our rapid growth and the evolving demands of enterprise generative AI. You'll build resilient systems, automate across the stack, and champion reliability best practices, directly enabling our ambitious product roadmap and ensuring our customers always have access to the powerful tools they need. This is a hybrid position, based out of our New York City or London hubs. You'll report to our director of engineering. What you'll do Automate operational tasks and infrastructure management by developing robust tools and platforms using Python, Go, or similar languages, significantly reducing manual toil across our production environment Design and implement scalable, fault-tolerant infrastructure solutions on public cloud providers (AWS, GCP, Azure) to support WRITER's rapidly expanding, high-traffic AI platform Own the reliability, performance, and efficiency of WRITER's core services, defining and upholding stringent Service Level Objectives (SLOs) and Error Budgets Own the observability stack for monitoring, logging, and alerting systems to ensure rapid detection of issues across our complex distributed systems Lead incident response, post-mortems, and root cause analyses, applying learnings to proactively prevent future outages and build a more resilient system architecture Collaborate closely with product and engineering teams, providing expert guidance on system design for reliability, performance, and scalability from conception through launch What you need A solid 7+ years of experience in infrastructure engineering, DevOps, or a similar role focused on building and operating large-scale, high-availability production systems Deep expertise with cloud platforms (AWS strongly preferred), containerization technologies like Docker and Kubernetes, and Infrastructure-as-Code tools such as Terraform Strong proficiency in programming languages such as Python, Java, Go for automation and monitoring Knowledge of monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) to maintain system health and performance Demonstrated ability to Challenge the status quo, proactively identify systemic weaknesses, and propose innovative solutions to complex reliability problems Excellent communication, collaboration, and problem-solving skills, with a talent for building strong relationships and Connecting with cross-functional teams A strong sense of ownership and accountability, eager to Own mission-critical systems and drive them toward peak performance and unparalleled reliability Benefits & perks (UK full-time employees): Generous PTO, plus company holidays Comprehensive medical and dental insurance Paid parental leave for all parents (16 weeks) Fertility and family planning support Early-detection cancer testing through Galleri Competitive pension scheme and company contribution Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc. Learning and development stipend Company-wide off-sites and team off-sites Competitive compensation and company stock options

B Capital is seeking a Senior Customer Engineer II to manage some of our largest Enterprise accounts in the UK and EMEA. In this role, you will lead technical strategy, partner with account teams, and drive customer success across complex deployments. With a passion for customer relationships and a robust technical background, you will ensure clients realize the value of their investments, improving retention and expansion through effective onboarding and ongoing support.

Additional Locations: United Kingdom-Hemel Hempstead; Italy-Milan; Spain-Madrid Background We are seeking an additional resource to support Field Action execution and to drive ongoing FA related process improvement initiatives, within the European, Middle East and Africa (EMEA) Region. Role Overview The Quality System Specialist will play a pivotal role as a Regional Field Action Coordinator (RFAC), supporting the EMEA Field Action Process. This individual will be part of a dedicated team responsible for planning, executing, and closing field actions, as well as identifying and implementing process improvement initiatives in collaboration with impacted stakeholders. This role involves close partnership with Global, Regional, and in-country Quality FA teams, as well as cross-functional stakeholders in Marketing, Regulatory Affairs, and Customer Care. Success in this position requires excellent interpersonal skills and stakeholder management experience, with a strong focus on process efficiency, while ensuring adherence to quality system requirements that meet Boston Scientific, customer, and regulatory expectations. This a a hybrid position, which means working three days from the office and two days from home. Key Responsibilities Manage the EMEA Regional Field Action process execution steps in accordance with defined procedures. Collaborate with cross-functional teams (Regulatory, Quality, Customer Care) to ensure stakeholder understanding and expectations in relation to Field Action activities. Represent EMEA Quality Regional FA Team in cross-functional meetings and improvement workstreams Support the execution of EMEA FA process improvement initiatives. Communicate effectively across all levels of the organisation, tailoring messaging to audience. Influence decision-making through clear articulation of risks, trade-offs, and business impact. Assist with audits and inspections related to field action processes. Ensure timely and accurate documentation of NCEP/CAPA investigations in accordance with established procedures in relation to the Field Action Process. Qualifications & Requirements 5-7 years of experience in Quality System Management within the medical device or related industry. Knowledge of the Field Action execution process. Demonstrated ability to collaborate effectively in a global, matrixed organization. Experience leading cross-functional initiatives to completion. Ability to work independently, and within a team, in a dynamic environment. Strong interpersonal, communication, and influencing skills. Excellent decision-making, prioritization, problem-solving, and time management abilities. High sense of urgency and commitment to execution in a fast-paced setting. Requisition ID: 629246

B Capital is seeking a Quality System Specialist to act as a Regional Field Action Coordinator (RFAC) in Hemel Hempstead, UK. This pivotal role requires management of the EMEA Field Action Process while collaborating with cross-functional teams to drive process improvements. The ideal candidate should have 5-7 years of experience in Quality System Management within the medical device industry, demonstrating strong communication and decision-making skills. This hybrid position offers flexibility with three days in the office and two days working from home.

B Capital is seeking a Quality System Specialist to serve as a Regional Field Action Coordinator (RFAC) in the United Kingdom. This hybrid position combines three days in the office with two days working from home, supporting the EMEA Field Action Process. The ideal candidate will have 5-7 years of experience in Quality System Management and must demonstrate excellent communication skills and stakeholder management. Responsibilities include managing the execution of field actions and driving process improvements in collaboration with various teams.

Description The Data Foundation and MuleSoft team is actively seeking a motivated Solution Engineer to join our highly skilled and collaborative Pre-Sales team. You will play a pivotal role in fostering MuleSoft's and Informatica's growth in the UK and Ireland region. Your primary focus will be to serve as a trusted advisor to our potential clients, showcasing how MuleSoft's and Informatica's Platforms can revolutionise IT, fostering greater innovation in this age of agentic transformation. You will work closely with Account Executives across the entire sales process, evaluating sales opportunities by considering customer technical requirements, competition, decision making processes, and funding. Building strong, nurturing relationships with the client's IT team and C Level executives, you will harness their profound technical expertise to align the client's technical needs with business objectives. What Awaits You at MuleSoft as a Solution Engineer in the UK: Collaborate within a passionate Pre Sales Solution Consultant team that prioritises teamwork and inclusivity. Be mentored by leaders who genuinely care about your growth, well being, and accomplishments. Be part of a company that truly embodies its core values of Trust and Customer Success, valuing diversity and promoting an inclusive work culture. Contribute to one of the most pioneering and innovative companies on a global scale. Qualifications for Success: Prior experience in enterprise software Pre Sales. Proficiency in building trust with clients and the ability to influence key decision makers throughout the sales process. Hands on experience with middleware, one or more of: integration architecture patterns, API technologies, enterprise messaging patterns, BPM, Data Integration, MDM, etc. Proficient in hands on development, coding, and API design. Familiarity with cloud technologies, including iPaaS, SaaS applications, cloud infrastructure, etc. (preferred). Exposure and understanding of agentic AI. Proven track record of creating and delivering Proofs of Concept (PoCs) and independently and effectively responding to functional and technical aspects of RFIs/RFPs. Capability to lead architectural discussions and workshops. A deep passion for technology and the ability to translate that passion into tangible business benefits for customers. Excellent verbal and written communication skills, coupled with strong presentation abilities. Willingness to travel as required and to maintain flexibility regarding working hours within the UK and Ireland region. What You Will Accomplish: In 3 Months: Attain MuleSoft Developer certification. Complete MuleSoft's SE training programs successfully. Enhance your architectural problem solving and whiteboarding skills through shadowing and role playing customer scenarios. Engage with Account Executives and Sales leaders, shadowing customer calls and engagements. In 12 Months: Assemble all the elements to "perfect your craft" by closing deals. Take ownership of technical sales from start to finish for a range of opportunities. Achieve certification in all Product, Architecture, and Sales Messaging training courses. Deliver product presentations and demonstrations tailored to the client's technical specifications and audience. Develop proofs of Concept (PoCs) as part of an account team to showcase the capabilities of the platform and the outcomes it can deliver. Collaborate with Account Executives on account planning and strategy Support marketing with activities such as writing blogs, participating in demo driven webinars, and speaking at industry events.

B Capital is seeking a motivated Solution Engineer to join our Pre-Sales team in the UK. You will play a key role in driving growth for MuleSoft and Informatica by serving as a trusted advisor to prospective clients. Your responsibilities will include collaborating with Account Executives throughout the sales process and building strong relationships with client IT teams and executives. Qualifications include prior experience in enterprise software Pre-Sales and proficiency in middleware, API technologies, and cloud technologies.

The Team + The Role Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time to value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, and how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in app tagging, Pendo installation, and guide building. Proficiency in JavaScript, Python, or Node.js, with the ability to write production quality backend code. Experience working with REST APIs, webhooks, and event driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. Location Hybrid: In office 3 days per week unless designated remote. Benefits Pendo offers comprehensive, top tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high value lifestyle perks. EEOC We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

B Capital is seeking an Oracle HCM Technical Consultant to remediate and optimize Oracle HCM implementations. The role requires 8+ years of experience and expertise in Oracle Fusion HCM modules, Oracle Integration Cloud, and BI Publisher. The ideal candidate will join a collaborative team dedicated to improving health data solutions and will be responsible for developing integrations and providing ongoing support for technical issues.

B Capital is seeking a Professional Services Engagement Manager in London to drive customer success by accelerating software delivery transformation. This role bridges Sales and Services to maximize the Harness platform's value for clients. Ideal candidates will have a strong technical background, proven experience in consultative selling, and familiarity with DevOps practices. This position offers comprehensive healthcare benefits, flexible work schedules, and a collaborative environment.

B Capital is seeking a Lead Software Engineer - Cloud Operations in Greater London to help scale U.S. Government Cloud Operations within Microsoft Azure Government. You'll ensure availability and compliance of mission-critical SaaS services supporting public-sector clients. This position mandates strong experience in software development, cloud operations, and the ability to secure a U.S. Government Top Secret clearance. Competitive salary range from $130,000 to $195,000 USD based on experience.