CFH Docmail

Job Purpose The Business Analyst is responsible for the accurate capture, analysis, and documentation of business and system requirements across a range of general business, print/manufacturing, and IT solutions. Working within a hybrid delivery environment, the role collaborates closely with business and technical stakeholders to translate organisational needs into clear, actionable requirements - ensuring that proposed solutions align with strategic objectives and deliver measurable, sustainable value. Objectives of this Role Elicit, analyse, define, and document business, functional, and non-functional requirements for new and existing systems. Translate business needs into clear, structured documentation relevant to current or proposed solutions. Maintain full traceability of requirements throughout the entire project lifecycle. Author Agile user stories, epics, and acceptance criteria to support iterative delivery. Produce formal Business Requirements Documents and Functional Specifications for Waterfall or hybrid projects. Analyse existing business processes and assess the impact of proposed changes on systems, customers, and operations. Identify opportunities for process and system improvement through analysis of current systems, emerging business needs, and market developments. Act as primary liaison between business stakeholders, project managers, and technical teams to ensure shared understanding of scope, priorities, and constraints. Support solution design by validating requirements against proposed technical approaches. Assist in defining scope, assumptions, constraints, and dependencies for project initiatives. Support testing and acceptance activities to ensure delivered solutions meet agreed requirements. Ensure all Business Analysis activities align with internal governance, quality standards, and project methodologies. Responsibilities Contribute to the generation and maintenance of software product backlogs for existing products and systems. Provide analytical support for new business initiatives, feasibility assessments, and change requests. Author business requirements documents, functional specifications, and approach documents for Waterfall and hybrid projects. Support project planning activities by helping to define scope, assumptions, dependencies, and risks. Manage communications with internal and external stakeholders throughout the project lifecycle. Prepare and deliver presentations, workshops, and walkthroughs for stakeholders at key project stages. Collaborate with business users, technical teams, and third parties to facilitate effective requirements-gathering sessions. Collaborate on and drive the creation of prototypes as part of the requirements capture process. Author training guides and supporting materials for new or updated systems when required. Be proactive in the appropriate use of AI tools to support delivery efficiency. Proactively suggest improvements to processes and ways of working for the benefit of the business. Requirements Hybrid requirements elicitation and documentation (Agile & Waterfall) Stakeholder management across technical and non-technical audiences. Business process analysis and improvement. Change impact assessment. Traceability management. Analytical thinking. Problem solving. Communication and facilitation. Presentation skills. Skills and Experience Required Excellent analytical, technical, and quantitative problem-solving skills. Proficient in modelling and evaluating current-state and future-state ("as-is" / "to-be") business processes. Proficient in Microsoft Office and process mapping tools such as Visio. Strong understanding of the software delivery lifecycle and project management methodologies. Outstanding attention to detail with the ability to manage multiple concurrent assignments. Excellent verbal and written communication skills, with the ability to engage effectively at all levels of the organisation. Proven ability to work independently, manage competing priorities, and meet deadlines. Benefits 25 days annual leave plus Bank Holidays (pro rata for part-time) Pension scheme Employee Assistance programme Enhanced Maternity and Paternity Pay Cycle to work scheme On-site gym Weekly yoga class On-site parking

CFH Docmail in Radstock is seeking a skilled Lead Network Analyst to enhance network services within the Group IT Infrastructure team. The role involves monitoring network performance, improving services, and contributing to IT disaster recovery planning. Candidates must possess strong expertise in routing protocols and network security appliances, alongside a proven track record in networking roles. Exceptional benefits include hybrid working, generous annual leave, and various wellness programs.

As our business continues to develop, so does our company's network architecture and right now, we are seeking an experienced Lead Network Analyst to join the Group IT Infrastructure team. You will be working onsite alongside other technical analysts in the security, servers and storage sectors. You will be monitoring the current environment, enhancing existing processes and working towards continuous improvement of our internal and external network services, and application deployment. Reporting into the Group Head of IT Infrastructure, the Lead Network Analyst will ensure that all network services deployed are delivered and operated in accordance with the needs of the company. You will be responsible for providing advice and guidance on how to improve our network services and the implementation of the network segmentation. You will also be continuously identifying opportunities to improve network controls and the speed of service we offer to our customers. Requirements Ensure the stability and integrity of in-house voice, data, and wireless network services. Analyse, monitor and review performance, throughput, availability and exceptional incidents and propose and implement consequent improvements. Review the network topology configuration, assessing effectiveness, and if applicable advise the Group Head of IT Infrastructure on the optimum configuration. Select appropriate procedures and tools and carry out specialist tasks associated with the planning, installation, upgrade, operation, control and maintenance of the company networks and applications. Advise & assist the Group Head of IT Infrastructure in the planning, design & development of company networks to meet the requirements of network projects, recommending network devices and protocols. Work closely with the Server and Storage to ensure that converged architecture is fully maintained and supported. Manage the availability & delivery of the company digital services to the company's users/staff and customers to meet Service Level Agreements. Investigate, diagnose and rectify complex network problems, working with other members of Group IT functions, operational managers, users and suppliers. Assist the Group Head of IT Infrastructure with the planning and implementation of the Group IT Disaster Recovery and Business Continuity plans. Provide technical/skills assistance during the planning and development of new platforms to be deployed within the company network. The position is not an entry-level position and prior engagement in a full-time network management or lead analyst role is required. A keen interest in network management, with evidence or examples of your passion and commitment. Strong proficiency in routing protocols (BGP, OSPF), VLANs, QoS, IP telephony (VoIP, SIP), and security protocols. Extensive experience in the use of network security and performance appliances including firewalls, web applications firewalls, security routers and load balancers. Familiarity with cyber and network layer security concepts. Benefits 25 days annual leave + 8 bank holiday days Hybrid working (at least 2 days per week in the office) Enhanced maternity and paternity pay Employee assistance programme Cycle to work scheme On site gym Weekly yoga class On site parking

We are seeking an experienced Lead Server & Storage Analyst to bring fresh insights and expertise to our Group IT Infrastructure team. This is a site based role working alongside other technical analysts in the security and network sectors. You will act as a subject matter expert for our server operations and storage management, ensuring it runs in optimal state at all times. Reporting into the Group Head of IT Infrastructure, the Lead Server & Storage Analyst will be responsible of providing advice and guidance on how to improve our services and the implementation of new hardware and solutions to continually improve these key areas of the IT Infrastructure. Objectives of this Role: Design, manage and secure our high-performance physical and virtual storage infrastructures (SAN/NAS). Monitor performance, undertake capacity management and create reports as requested, working with suppliers as appropriate. Implement robust backup, replication and disaster recovery strategies using disk and tape media, ensuring data integrity. Liaise with and co-ordinate activities with 3rd party vendors who are providing hardware and software support services. Lead technical delivery, design new solutions and mentor the IT Infrastructure team members. Requirements Critical Competencies: Proven experience in a Server Engineer or 3rd Line support role. Strong understanding of IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Forward thinking and with strong planning skills, high level of interest in providing technology driven solutions. Experience with converged or hyper-converged infrastructure. Experience in virtualisation products including VMware vSphere & vCentre and Proxmox. Experience with Cloud Services (e.g., AWS / Azure). Experience supporting the following technologies: Windows Server, Linux, Active Directory, Group Policy, Core Wintel services including DNS, DHCP, DFS WSUS, WINS. Strong understanding of clustering, backup and Disaster Recovery principles for business continuity. Requirements: Strong logical and methodical approach, especially under pressure. Excellent verbal and written communication skills, able to explain technical concepts to both technical and non-technical audiences. Relevant education, training, or certifications in networking technologies. Knowledge of Cyber Essentials Plus accreditation and ISO27001 information security standard. Benefits 25 days annual leave plus 8 Bank holidays Employee assistance Programme Enhanced maternity and Paternity pay Cycle to work scheme On site gym Weekly yoga class On site Parking