Ingram Micro, Inc.

As a Solutions Architect, you'll lead the design and delivery of high quality technology solutions that support both Ingram Micro and our customers. You will guide development standards, mentor technical teams, and ensure our solutions are robust, well documented, and aligned to strategic business needs. In this role, your responsibilities will include: Lead the design, documentation, development, testing, and implementation of IT solutions within agreed scope, quality, and budget. Define and design technology solutions that align with enterprise architecture and customer expectations. Provide technical leadership to Developers and Business Analysts, ensuring adherence to coding standards, documentation practices, CI/CD governance, code review processes, and Agile working. Own and maintain the technical standards and tooling used by the development team, including Jira, Confluence, Miro, and AI assisted development tools. Support operational and customer incidents, ensuring they are resolved within SLAs and sharing knowledge to improve team capability. Provide clear delivery plans, tasks, and milestones, ensuring progress is communicated proactively to stakeholders and any risks or issues are raised early. Lead Agile/Scrum practices, including sprint planning, retrospectives, delivery cadence, and continuous improvement. Establish and maintain high quality technical documentation across all solutions, including architecture diagrams, test plans, and change records. Build strong, collaborative relationships with colleagues, customers, and partners to ensure successful delivery and long term value. Use data and feedback to improve services, processes, and team performance. Provide decision making information to the business and act as a trusted liaison for ongoing updates and technical insight. Support the development and performance of your team through coaching, feedback, and regular engagement. Deputise for the UK Software Services Manager when required. Always act with the customer in mind and contribute to improvements in speed, quality, cost, reliability, and flexibility.

A global technology provider based in the United Kingdom is seeking a skilled Solutions Architect to lead the design and delivery of high-quality technology solutions. The successful candidate will guide technical teams and ensure solutions align with strategic business needs. Key responsibilities include developing IT solutions, maintaining documentation, and acting as a trusted liaison for project updates. This role demands robust technical leadership, mentorship, and the ability to work within agile frameworks.

Ingram Micro, Inc. is seeking a Customer Success Manager to join their Microsoft team in Milton Keynes. The role involves driving customer growth and retention while building strategic relationships with cloud customers and vendor partners. The ideal candidate will have experience in account management or customer success, a strong interest in Microsoft cloud products, and excellent communication skills. This position offers a hybrid working pattern and various employee benefits such as health insurance and professional development opportunities.

Shape the Future of Unified Support with Ingram Micro At Ingram Micro, we're redefining how technology reaches and empowers businesses around the world. As a global leader in IT distribution and solutions, we help our partners and customers realize the promise of technology-driving innovation, accelerating growth, and shaping tomorrow. Joining us means being part of a team that connects people with opportunity on a truly global scale. Our Unified Support team plays a critical role in delivering on that promise. We ensure that partners and customers can rely on secure, resilient, and high-performing Microsoft cloud environments. By resolving technical challenges quickly and effectively, we enable organizations to stay productive, collaborative, and competitive. We succeed through our shared commitment to Results, Integrity, Imagination, Courage, Responsibility, and Talent. We collaborate openly, act with accountability, continuously seek better ways of working, and put our customers at the center of everything we do. Here, your voice matters, your ideas are valued, and your growth is supported. About the Role As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimize disruption, and deliver an exceptional support experience. What You'll Do Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services Investigate outages, performance issues, and configuration related incidents Deliver Tier 1-2 support and escalate complex issues with detailed analysis Restore services through fixes, workarounds, or configuration adjustments Collaborate with Microsoft and internal teams to resolve advanced platform issues Accurately document incidents, resolutions, and knowledge articles Contribute to continuous improvement of support processes, runbooks, and documentation What You Bring 2-5 years of experience in technical support, cloud support, or similar environments Hands on knowledge of Microsoft Azure and Microsoft 365 Strong troubleshooting and analytical problem solving skills Familiarity with Azure Portal and Microsoft 365 Admin Center Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS) Experience working with ticketing systems such as Zendesk or Jira Strong communication skills with a customer first mindset Ability to prioritize and manage multiple incidents in a fast paced environment Nice to Have Experience in break fix troubleshooting scenarios Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync) Exposure to service performance and availability troubleshooting PowerShell or scripting experience ITIL or incident management certification Experience in CSP or partner based support environments Familiarity with Azure monitoring and diagnostic tools Why Join Ingram Micro? At Ingram Micro, your career is more than a job-it's a journey of growth and impact. You'll have access to global career opportunities, continuous learning, and the chance to work with cutting edge technologies. We are committed to building an inclusive environment where diverse perspectives drive innovation, and where you are empowered to perform at your best. If you're ready to grow your career, make a real difference, and help shape the future of cloud technology-let's shape tomorrow, together.

Shape the Future of Unified Support with Ingram Micro At Ingram Micro, we're redefining how technology reaches and empowers businesses around the world. As a global leader in IT distribution and solutions, we help our partners and customers realize the promise of technology-driving innovation, accelerating growth, and shaping tomorrow. Joining us means being part of a team that connects people with opportunity on a truly global scale. Our Unified Support team plays a critical role in delivering on that promise. We ensure that partners and customers can rely on secure, resilient, and high-performing Microsoft cloud environments. By resolving technical challenges quickly and effectively, we enable organizations to stay productive, collaborative, and competitive. We succeed through our shared commitment to Results, Integrity, Imagination, Courage, Responsibility, and Talent. We collaborate openly, act with accountability, continuously seek better ways of working, and put our customers at the center of everything we do. Here, your voice matters, your ideas are valued, and your growth is supported. About the Role As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimize disruption, and deliver an exceptional support experience. What You'll Do Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services Investigate outages, performance issues, and configuration related incidents Deliver Tier 1-2 support and escalate complex issues with detailed analysis Restore services through fixes, workarounds, or configuration adjustments Collaborate with Microsoft and internal teams to resolve advanced platform issues Accurately document incidents, resolutions, and knowledge articles Contribute to continuous improvement of support processes, runbooks, and documentation What You Bring 2-5 years of experience in technical support, cloud support, or similar environments Hands on knowledge of Microsoft Azure and Microsoft 365 Strong troubleshooting and analytical problem solving skills Familiarity with Azure Portal and Microsoft 365 Admin Center Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS) Experience working with ticketing systems such as Zendesk or Jira Strong communication skills with a customer first mindset Ability to prioritize and manage multiple incidents in a fast paced environment Nice to Have Experience in break fix troubleshooting scenarios Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync) Exposure to service performance and availability troubleshooting PowerShell or scripting experience ITIL or incident management certification Experience in CSP or partner based support environments Familiarity with Azure monitoring and diagnostic tools Why Join Ingram Micro? At Ingram Micro, your career is more than a job-it's a journey of growth and impact. You'll have access to global career opportunities, continuous learning, and the chance to work with cutting edge technologies. We are committed to building an inclusive environment where diverse perspectives drive innovation, and where you are empowered to perform at your best. If you're ready to grow your career, make a real difference, and help shape the future of cloud technology-let's shape tomorrow, together.

Shape the Future of Unified Support with Ingram Micro At Ingram Micro, we're redefining how technology reaches and empowers businesses around the world. As a global leader in IT distribution and solutions, we help our partners and customers realize the promise of technology-driving innovation, accelerating growth, and shaping tomorrow. Joining us means being part of a team that connects people with opportunity on a truly global scale. Our Unified Support team plays a critical role in delivering on that promise. We ensure that partners and customers can rely on secure, resilient, and high-performing Microsoft cloud environments. By resolving technical challenges quickly and effectively, we enable organizations to stay productive, collaborative, and competitive. We succeed through our shared commitment to Results, Integrity, Imagination, Courage, Responsibility, and Talent. We collaborate openly, act with accountability, continuously seek better ways of working, and put our customers at the center of everything we do. Here, your voice matters, your ideas are valued, and your growth is supported. About the Role As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimize disruption, and deliver an exceptional support experience. What You'll Do Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services Investigate outages, performance issues, and configuration related incidents Deliver Tier 1-2 support and escalate complex issues with detailed analysis Restore services through fixes, workarounds, or configuration adjustments Collaborate with Microsoft and internal teams to resolve advanced platform issues Accurately document incidents, resolutions, and knowledge articles Contribute to continuous improvement of support processes, runbooks, and documentation What You Bring 2-5 years of experience in technical support, cloud support, or similar environments Hands on knowledge of Microsoft Azure and Microsoft 365 Strong troubleshooting and analytical problem solving skills Familiarity with Azure Portal and Microsoft 365 Admin Center Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS) Experience working with ticketing systems such as Zendesk or Jira Strong communication skills with a customer first mindset Ability to prioritize and manage multiple incidents in a fast paced environment Nice to Have Experience in break fix troubleshooting scenarios Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync) Exposure to service performance and availability troubleshooting PowerShell or scripting experience ITIL or incident management certification Experience in CSP or partner based support environments Familiarity with Azure monitoring and diagnostic tools Why Join Ingram Micro? At Ingram Micro, your career is more than a job-it's a journey of growth and impact. You'll have access to global career opportunities, continuous learning, and the chance to work with cutting edge technologies. We are committed to building an inclusive environment where diverse perspectives drive innovation, and where you are empowered to perform at your best. If you're ready to grow your career, make a real difference, and help shape the future of cloud technology-let's shape tomorrow, together.

Shape the Future of Unified Support with Ingram Micro At Ingram Micro, we're redefining how technology reaches and empowers businesses around the world. As a global leader in IT distribution and solutions, we help our partners and customers realize the promise of technology-driving innovation, accelerating growth, and shaping tomorrow. Joining us means being part of a team that connects people with opportunity on a truly global scale. Our Unified Support team plays a critical role in delivering on that promise. We ensure that partners and customers can rely on secure, resilient, and high-performing Microsoft cloud environments. By resolving technical challenges quickly and effectively, we enable organizations to stay productive, collaborative, and competitive. We succeed through our shared commitment to Results, Integrity, Imagination, Courage, Responsibility, and Talent. We collaborate openly, act with accountability, continuously seek better ways of working, and put our customers at the center of everything we do. Here, your voice matters, your ideas are valued, and your growth is supported. About the Role As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimize disruption, and deliver an exceptional support experience. What You'll Do Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID) Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services Investigate outages, performance issues, and configuration related incidents Deliver Tier 1-2 support and escalate complex issues with detailed analysis Restore services through fixes, workarounds, or configuration adjustments Collaborate with Microsoft and internal teams to resolve advanced platform issues Accurately document incidents, resolutions, and knowledge articles Contribute to continuous improvement of support processes, runbooks, and documentation What You Bring 2-5 years of experience in technical support, cloud support, or similar environments Hands on knowledge of Microsoft Azure and Microsoft 365 Strong troubleshooting and analytical problem solving skills Familiarity with Azure Portal and Microsoft 365 Admin Center Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS) Experience working with ticketing systems such as Zendesk or Jira Strong communication skills with a customer first mindset Ability to prioritize and manage multiple incidents in a fast paced environment Nice to Have Experience in break fix troubleshooting scenarios Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync) Exposure to service performance and availability troubleshooting PowerShell or scripting experience ITIL or incident management certification Experience in CSP or partner based support environments Familiarity with Azure monitoring and diagnostic tools Why Join Ingram Micro? At Ingram Micro, your career is more than a job-it's a journey of growth and impact. You'll have access to global career opportunities, continuous learning, and the chance to work with cutting edge technologies. We are committed to building an inclusive environment where diverse perspectives drive innovation, and where you are empowered to perform at your best. If you're ready to grow your career, make a real difference, and help shape the future of cloud technology-let's shape tomorrow, together.

Vendor Onboarding Manager - Cyber Security Location: Milton Keynes - hybrid This role follows a non negotiable 3 day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office. About the Job We're looking for a commercially minded Vendor Onboarding Manager to own the identification, onboarding, and long term enablement of new cyber security vendors within our portfolio. This role is critical to the growth of our cyber security business, with a primary focus on vendor acquisition, RFIs, programme build, and long term enablement. The successful candidate will act as the primary owner for new vendor initiatives, taking responsibility from initial engagement and onboarding through to the delivery of structured, revenue generating programmes. Working closely with Sales, Marketing, and Operations, you will build clear business plans, manage RFIs and onboarding activity, and help develop repeatable growth models that enable cyber security vendors to be successfully positioned and scaled within the business. Core Responsibilities Identify and onboard new cyber security vendors aligned to the organisation's strategic and commercial objectives. Own the end to end vendor onboarding lifecycle, including RFIs, due diligence, governance, and internal approvals. Act as the primary owner for new vendor initiatives, coordinating activity across Sales, Marketing, Operations, Finance, and other stakeholders. Build structured vendor business plans, defining routes to market, enablement requirements, and growth priorities. Design and implement scalable onboarding and go to market programmes to support long term vendor growth. Enable internal teams by ensuring new vendors are clearly positioned, understood, and operationally ready. Track onboarding progress, programme performance, and opportunities using CRM and internal systems, providing clear updates to stakeholders. What we offer AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme Rising holiday allowance at Year 2 and Year 5 Birthday day off Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent. Employee discounts and wellness perks Modern offices with breakout spaces, free tea and coffee, and a private wellness room Development opportunities with clear career progression and training

Ingram Micro, Inc. is looking for a Service Architect to enhance customer engagement. You will design innovative service solutions and oversee complex, multi-service opportunities. The role demands strong technical knowledge and effective stakeholder engagement up to CxO level, alongside an ITIL certification. Join us to shape the future of our service offerings and drive meaningful outcomes for our customers.