Alexander House Hotel & Utopia Spa

Business Development Manager (Hotel/Events experience essential) Salary & Benefits £40,000 per annum + £5,000 bonus earnings potential + monthly service charge payment + local business travel allowance 4 weeks holiday rising to 5 weeks with service 8 Bank holidays Free car parking In addition, you will benefit from a range of company benefits: Discounted hotel accommodation for yourself and your family at all hotels Discounted hair treatments at our two Utopia Spas Discount off all food & beverage at all hotels Discount of individual treatments booked in our two Utopia Spas Discount on retail products in our two Utopia Spas Refer a friend staff recruitment scheme Celebrate your 1 yr, 3 yr and 5 yr anniversaries with your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday The Place Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London. 4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. Events cover a range of styles from conferences, corporate events, weddings, private dining, celebration dinners and party nights for the festive period. They range from intimate dinners for 2 to corporate or wedding events up to 150 with evening functions with bar service for 200. Please see our guest website for further details of our facilities. The Role Join us in this new role of Business Development Manager with the key responsibility of proactively but not limited to securing MICE and Corporate business for the hotel. This will be achieved by using your previous hotel sales experience to identify new opportunities, generate leads and strategic partnerships locally. Reporting to the General Manager, with close liaison with the hotel's in house Sales Team and the group Sales and Marketing teams. The key responsibilities include: Measured contribution to the achievement of the hotel sales budget Market and opportunity analysis resulting in targeted measurable actions Lead generation and prospecting Relationship management Sales and Proposal Development On going management of the Sales PipelineCollaboration with other departments (inhouse and group) to grow sales You will be working with and supporting in house sales team as well as the groups national/international sales team, and marketing team to ensure sales success. Your initial focus will be on the local area, and local business generation. Part of your remit will also include attendance at local trade and networking events to create contacts/sales leads for local businesses. Setting up/hosting local business networking events at the hotel should also be a focus to secure the increase in local business sales required. Requirements Permanent role, 5 days, 40 hours per week. Flexible days based on activity required each week Previous sales generation experience in a fast paced hotel environment is essential to be considered A driven sales professional with a proven track record in achieving and beating sales targets You will have an established network of contacts and clients Smart appearance and friendly telephone manner Strong negotiation and organisation skills with strong strategic thinking and analytical abilities Excellent written and verbal communication skills Excellent interpersonal skills in interaction with hotel teams and business clients A confident self starter able to be proactive and resilient to deliver results Proficiency with CRM software and other sales tools

Alexander House Hotel & Utopia Spa is seeking a Guest Services Manager to lead our guest service team from reception to spa operations. You will manage duty shifts, coordinate concierge and reception, and ensure a seamless guest experience from arrival to payment. The role requires a five-star smile, warm personality, and a proactive approach to guest satisfaction, staff coaching, and cross-department coordination across our award-winning hotel and spa facilities.

GUEST SERVICES MANAGER The Place Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London. 5 Red Star, Award winning Utopia Spa, 58 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests. 2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG's Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests. Please see our website for a full list of facilities. The Role A smart, friendly, well organised, guest service focused individual is sort to complete our Guest Services team. You must have a five-star smile! and a warm welcoming and approachable personality. You are key to our guest service experience. You will complete Duty Management shifts with an emphasis on guest care & interaction to ensure total guest enjoyment from the time a guest enters the hotel and spa to the time they pay their bill and leave. Your actions and focus will determine the guest satisfaction levels and the extent to which they get the most out of their stay. 5 days 40 hrs per week, flexible shifts covering daytime and evening shifts, including weekends (7am - 3.30pm and 2.30pm to 11pm) Complete Duty Management shifts as detailed on the early/late shift checklists. Ensuring that during the shift all departments are correctly staffed to provide the best levels of service. Ensuring all staff on duty in all areas are presented to the required standard. Ensure all areas of the hotel and spa are presented to a 5 Star standard at all times. Hold the Daily Dash meeting with all operational Heads of Department to cover the business of the day and ensure any challenges are anticipated and agree a plan to overcome them. Assisting departments at peak periods to ensure service levels are achieved. Welcoming arriving guests and acknowledging VIPs, returning guests, those celebrating a special event and those with special requirements. Liaison with all departments to ensure the operation runs smoothly throughout the day/evening. Carry the Guest Services phone at all times so you can be a point of contact with operational staff to support and coach and action solutions where challenges arise. Resolve all guest complaints, and ensure guest satisfaction prior to departure. Responsible for health and safety, fire safety and procedures during your shift. Ensure an effective handover to the next Duty Manager to assist with continuity of service. During busy arrival or departure periods acting as Host Manager in hotel reception, welcoming arrival/departing guests and co-ordinating concierge and supporting reception. Requirements Excellent standard of personal appearance Friendly and confident communicator in person, on the telephone and in writing Warm and friendly disposition Genuine desire to serve our guests Ability to coach and direct staff while on shift

Alexander House Hotel & Utopia Spa is searching for a Guest Services Manager based in East Grinstead. This role involves managing guest experience, ensuring a welcoming environment with a focus on customer service quality. Candidates will be responsible for Duty Management shifts, overseeing hotel operations, and resolving guest complaints. The position offers £27,500 per annum plus company benefits including holidays and discounts on accommodations and services.

GUEST SERVICES MANAGER Alexander House Hotel & Utopia Spa, located just outside London. The Role A smart, friendly, well organised, guest service focused individual is needed to complete our Guest Services team. You must have a five star smile! and a warm welcoming and approachable personality. You are key to our guest service experience. You will complete Duty Management shifts with an emphasis on guest care & interaction to ensure total guest enjoyment from the time a guest enters the hotel and spa to the time they pay their bill and leave. Your actions and focus will determine the guest satisfaction levels and the extent to which they get the most out of their stay. Responsibilities 5 days 40 hrs per week, flexible shifts covering daytime and evening shifts, including weekends (7am - 3.30pm and 2.30pm to 11pm) Complete Duty Management shifts as detailed on the early/late shift checklists. Ensuring that during the shift all departments are correctly staffed to provide the best levels of service. Ensuring all staff on duty in all areas are presented to the required standard. Ensure all areas of the hotel and spa are presented to a 5 Star standard at all times. Hold the Daily Dash meeting with all operational Heads of Department to cover the business of the day and ensure any challenges are anticipated and agree a plan to overcome them. Assisting departments at peak periods to ensure service levels are achieved. Welcoming arriving guests and acknowledging VIPs, returning guests, those celebrating a special event and those with special requirements. Liaison with all departments to ensure the operation runs smoothly throughout the day/evening. Carry the Guest Services phone at all times so you can be a point of contact with operational staff to support and coach and action solutions where challenges arise. Resolve all guest complaints and ensure guest satisfaction prior to departure. Responsible for health and safety, fire safety and procedures during your shift. Ensure an effective handover to the next Duty Manager to assist with continuity of service. During busy arrival or departure periods acting as Host Manager in hotel reception, welcoming arrival/departing guests and co ordinating concierge and supporting reception. Requirements Excellent standard of personal appearance Friendly and confident communicator in person, on the telephone and in writing Warm and friendly disposition Genuine desire to serve our guests Ability to coach and direct staff while on shift Organised and good attention to detailMust hold operational hotel experience across a range of food and beverage as well as front of house departments to be considered Benefits £27,500 per annum + monthly service charge payment. 4 weeks holiday rising to 5 weeks with service 8 Bank holidays Free car parking Employee uniform In addition you will benefit from a range of company benefits including: Discounted hotel accommodation for yourself and your family at all hotels; Discounted hair treatments at our two Utopia Spas; Discount off all food & beverage at all hotels; Discount of individual treatments booked in our two Utopia Spas; Discount on retail products in our two Utopia Spas; Refer a friend staff recruitment scheme. In addition you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday.