A leading design and technical firm in Greater London is seeking a Visualisation Specialist to bridge design, technical, and marketing teams. The role involves creating high-fidelity 3D garment simulations, supporting internal presentations with digital imagery, and collaborating on adjustments to garment proportions. Strong experience in 3D simulation software like CLO 3D is essential. This position combines creativity and technical skill to enhance product development and sustainability initiatives.
10/05/2026
Full time
A leading design and technical firm in Greater London is seeking a Visualisation Specialist to bridge design, technical, and marketing teams. The role involves creating high-fidelity 3D garment simulations, supporting internal presentations with digital imagery, and collaborating on adjustments to garment proportions. Strong experience in 3D simulation software like CLO 3D is essential. This position combines creativity and technical skill to enhance product development and sustainability initiatives.
The Visualisation Specialist bridges the gap between design, technical development, and marketing by creating high-fidelity digital prototypes. This role is responsible for reducing the reliance on physical sampling by simulating accurate drape, fit, and aesthetic details in a 3D environment. Key Responsibilities Create technically accurate 3D garment simulations from 2D patterns or sketches. Simulate fabric drape, textures, and prints to provide a realistic representation of the final product. Support pre-line reviews and internal presentations with high-quality digital imagery. Collaborate with the design and technical teams to adjust proportions and silhouettes digitally before physical production. Maintain the digital asset library, ensuring all trims, fabrics, and avatars are standardised. Identify opportunities to use 3D assets for digital sales tools or marketing content to shorten development timelines. Requirements Proven experience in 3D garment simulation software (e.g., CLO 3D, Browzwear, or Optitex). Strong understanding of garment construction, fabric behaviour, and the draping process. Proficiency in Adobe Creative Suite and a high comfort level with new digital product creation (DPC) tools. Ability to translate creative concepts into 3D visuals with high aesthetic and technical accuracy. Excellent communication skills to align global teams and support sustainability goals through reduced sampling.
10/05/2026
Full time
The Visualisation Specialist bridges the gap between design, technical development, and marketing by creating high-fidelity digital prototypes. This role is responsible for reducing the reliance on physical sampling by simulating accurate drape, fit, and aesthetic details in a 3D environment. Key Responsibilities Create technically accurate 3D garment simulations from 2D patterns or sketches. Simulate fabric drape, textures, and prints to provide a realistic representation of the final product. Support pre-line reviews and internal presentations with high-quality digital imagery. Collaborate with the design and technical teams to adjust proportions and silhouettes digitally before physical production. Maintain the digital asset library, ensuring all trims, fabrics, and avatars are standardised. Identify opportunities to use 3D assets for digital sales tools or marketing content to shorten development timelines. Requirements Proven experience in 3D garment simulation software (e.g., CLO 3D, Browzwear, or Optitex). Strong understanding of garment construction, fabric behaviour, and the draping process. Proficiency in Adobe Creative Suite and a high comfort level with new digital product creation (DPC) tools. Ability to translate creative concepts into 3D visuals with high aesthetic and technical accuracy. Excellent communication skills to align global teams and support sustainability goals through reduced sampling.
Our client is a powerhouse in the global online fashion space, reaching millions of style-conscious shoppers every day. They are currently seeking a visionary Senior Customer Experience Manager to spearhead their front-line operations and transform "customer support" into a world-class "customer experience." In this role, you wont just be managing tickets; you will be the lead architect of the customer journey. Our clients promise is to make fashion effortless, and you will ensure that from the moment a shopper hits 'buy' to the second they trial their new look at home, the experience is seamless. You will sit at the intersection of tech, logistics, and style, using data to anticipate friction before it happens and leading a large-scale operation to deliver "wow" moments at pace. Requirements Operational Excellence: Proven experience managing large-scale, multi-channel contact centres (Live Chat, Social, Email, and Phone) within a fast-paced e-commerce environment. Strategic Leadership: Ability to manage departmental budgets, workforce planning, and BPO partner relationships across various international territories. Tech Stack Mastery: Expertise in CRM and help-desk platforms (such as Zendesk or Salesforce) and a passion for leveraging AI and automation to streamline "simple" contacts. Voice of the Customer: A track record of using CSAT, NPS, and contact-reason data to influence our clients wider business-from the warehouse floor to the web development team. Project Management: Experience delivering complex CX projects, such as implementing new self-service portals or launching international returns solutions. The Right Candidate Should Have The Fashion Pulse: A deep understanding of the online fashion landscape. You understand that for our clients customers, a delayed delivery isn't just a logistics fail; its a missed birthday outfit or a ruined weekend plan. Analytical Rigour: You are comfortable diving into a spreadsheet to find the "why" behind the "what," turning raw data into a compelling narrative for our client's executive team. Adaptability: The agility to pivot during peak periods like Black Friday or January Sales, maintaining team morale when the pressure is on. Emotional Intelligence: A natural coach who can mentor Team Leaders, ensuring our clients unique brand voice is consistent, empathetic, and inclusive in every interaction. Global Mindset: Experience in a business with a global footprint, understanding the nuances of different markets and localising the customer experience accordingly. If you are a CX leader who thrives on pace, loves solving complex puzzles, and is obsessed with making customers smile, our client wants to hear from you. This is an opportunity to join a brand at the forefront of digital retail and lead a team that doesn't just answer questions-I mean to build loyalty that lasts a lifetime.
10/05/2026
Full time
Our client is a powerhouse in the global online fashion space, reaching millions of style-conscious shoppers every day. They are currently seeking a visionary Senior Customer Experience Manager to spearhead their front-line operations and transform "customer support" into a world-class "customer experience." In this role, you wont just be managing tickets; you will be the lead architect of the customer journey. Our clients promise is to make fashion effortless, and you will ensure that from the moment a shopper hits 'buy' to the second they trial their new look at home, the experience is seamless. You will sit at the intersection of tech, logistics, and style, using data to anticipate friction before it happens and leading a large-scale operation to deliver "wow" moments at pace. Requirements Operational Excellence: Proven experience managing large-scale, multi-channel contact centres (Live Chat, Social, Email, and Phone) within a fast-paced e-commerce environment. Strategic Leadership: Ability to manage departmental budgets, workforce planning, and BPO partner relationships across various international territories. Tech Stack Mastery: Expertise in CRM and help-desk platforms (such as Zendesk or Salesforce) and a passion for leveraging AI and automation to streamline "simple" contacts. Voice of the Customer: A track record of using CSAT, NPS, and contact-reason data to influence our clients wider business-from the warehouse floor to the web development team. Project Management: Experience delivering complex CX projects, such as implementing new self-service portals or launching international returns solutions. The Right Candidate Should Have The Fashion Pulse: A deep understanding of the online fashion landscape. You understand that for our clients customers, a delayed delivery isn't just a logistics fail; its a missed birthday outfit or a ruined weekend plan. Analytical Rigour: You are comfortable diving into a spreadsheet to find the "why" behind the "what," turning raw data into a compelling narrative for our client's executive team. Adaptability: The agility to pivot during peak periods like Black Friday or January Sales, maintaining team morale when the pressure is on. Emotional Intelligence: A natural coach who can mentor Team Leaders, ensuring our clients unique brand voice is consistent, empathetic, and inclusive in every interaction. Global Mindset: Experience in a business with a global footprint, understanding the nuances of different markets and localising the customer experience accordingly. If you are a CX leader who thrives on pace, loves solving complex puzzles, and is obsessed with making customers smile, our client wants to hear from you. This is an opportunity to join a brand at the forefront of digital retail and lead a team that doesn't just answer questions-I mean to build loyalty that lasts a lifetime.
A leading online fashion brand in the UK is seeking a Senior Customer Experience Manager to transform their customer support into a world-class experience. You will lead a large-scale operation, ensuring a seamless customer journey from purchase to delivery. The ideal candidate will have proven experience in managing multi-channel contact centres, strong strategic leadership skills, and a deep understanding of the online fashion landscape. This role offers the opportunity to shape customer loyalty within a dynamic e-commerce environment.
10/05/2026
Full time
A leading online fashion brand in the UK is seeking a Senior Customer Experience Manager to transform their customer support into a world-class experience. You will lead a large-scale operation, ensuring a seamless customer journey from purchase to delivery. The ideal candidate will have proven experience in managing multi-channel contact centres, strong strategic leadership skills, and a deep understanding of the online fashion landscape. This role offers the opportunity to shape customer loyalty within a dynamic e-commerce environment.
Senior Product Manager (AI Stylist / Agentic Shopping) While most e-commerce platforms are still refining basic filters and search bars, our client is moving into the era of Agentic Shopping. We are seeking a visionary Senior Product Manager to lead the development of an AI Stylist-a sophisticated, conversational partner that moves beyond keywords to understand genuine fashion intent. This is a rare opportunity to move past traditional web management and into the world of Large Language Models (LLMs) and autonomous agents. You will be responsible for defining how a global fashion leader transitions from a transactional website to an intelligent, guided shopping experience. The Role As the Senior Product Manager for Agentic Shopping, you will own the roadmap for the "Siri of Fashion." Your mission is to build an interface that can handle complex, nuanced queries like: "I need a breathable but waterproof outfit for a rainy wedding in Tuscany that fits a cocktail dress code." Your core responsibilities will include: LLM Strategy & Implementation: Defining the product requirements for integrating LLMs into the core shopping journey, ensuring the AI understands style, fit, and occasion. Agentic Frameworks: Developing the logic for AI "agents" that can proactively suggest outfits, cross-reference weather data, and manage wardrobes. Conversational UX: Partnering with designers to move beyond the "chatbot" cliché, creating a seamless, high-fashion conversational interface that feels premium and intuitive. Data & Intent Mapping: Working with data scientists to bridge the gap between structured product catalogues and unstructured human requests. Performance Metrics: Defining what "success" looks like in conversational commerce - moving beyond conversion rates to measure styling accuracy and long-term user trust. Your Profile We are looking for a product leader who is frustrated by the limitations of traditional e-commerce and excited by the potential of generative technology. AI-Native Product Thinking: You have a deep understanding of LLMs, prompt chaining, and the current limitations/possibilities of agentic AI. Customer Obsessed: You understand that "fashion intent" is emotional and contextual, not just a set of attributes. Technical Literacy: You can hold your own in a room of machine learning engineers, discussing RAG (Retrieval-Augmented Generation), fine-tuning, and API latency. Strategic Pioneer: You are comfortable with ambiguity and have a track record of launching "first-of-its-kind" features rather than just iterating on existing ones. Why This Matters Conversational commerce is the next major shift in global retail. By leading this domain for our client, you aren't just shipping features; you are defining the new standard for how millions of people discover and interact with fashion. You will be at the forefront of the "Agentic" wave, building the most sophisticated shopping companion in the industry. Perspective This role is for those who want to be able to say, five years from now, that they were the ones who killed the search filter and replaced it with genuine digital intelligence.
10/05/2026
Full time
Senior Product Manager (AI Stylist / Agentic Shopping) While most e-commerce platforms are still refining basic filters and search bars, our client is moving into the era of Agentic Shopping. We are seeking a visionary Senior Product Manager to lead the development of an AI Stylist-a sophisticated, conversational partner that moves beyond keywords to understand genuine fashion intent. This is a rare opportunity to move past traditional web management and into the world of Large Language Models (LLMs) and autonomous agents. You will be responsible for defining how a global fashion leader transitions from a transactional website to an intelligent, guided shopping experience. The Role As the Senior Product Manager for Agentic Shopping, you will own the roadmap for the "Siri of Fashion." Your mission is to build an interface that can handle complex, nuanced queries like: "I need a breathable but waterproof outfit for a rainy wedding in Tuscany that fits a cocktail dress code." Your core responsibilities will include: LLM Strategy & Implementation: Defining the product requirements for integrating LLMs into the core shopping journey, ensuring the AI understands style, fit, and occasion. Agentic Frameworks: Developing the logic for AI "agents" that can proactively suggest outfits, cross-reference weather data, and manage wardrobes. Conversational UX: Partnering with designers to move beyond the "chatbot" cliché, creating a seamless, high-fashion conversational interface that feels premium and intuitive. Data & Intent Mapping: Working with data scientists to bridge the gap between structured product catalogues and unstructured human requests. Performance Metrics: Defining what "success" looks like in conversational commerce - moving beyond conversion rates to measure styling accuracy and long-term user trust. Your Profile We are looking for a product leader who is frustrated by the limitations of traditional e-commerce and excited by the potential of generative technology. AI-Native Product Thinking: You have a deep understanding of LLMs, prompt chaining, and the current limitations/possibilities of agentic AI. Customer Obsessed: You understand that "fashion intent" is emotional and contextual, not just a set of attributes. Technical Literacy: You can hold your own in a room of machine learning engineers, discussing RAG (Retrieval-Augmented Generation), fine-tuning, and API latency. Strategic Pioneer: You are comfortable with ambiguity and have a track record of launching "first-of-its-kind" features rather than just iterating on existing ones. Why This Matters Conversational commerce is the next major shift in global retail. By leading this domain for our client, you aren't just shipping features; you are defining the new standard for how millions of people discover and interact with fashion. You will be at the forefront of the "Agentic" wave, building the most sophisticated shopping companion in the industry. Perspective This role is for those who want to be able to say, five years from now, that they were the ones who killed the search filter and replaced it with genuine digital intelligence.