CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward looking products make the trading process faster, easier, safer and more cost effective - empowering our clients' success. Functional title Location London Corporate title L3 Report to Department Service Operations and Support No. of direct reports 0 Job purpose The Lead Service Support Engineer is primarily responsible for proving technical leadership to the global Deskside Support and IT Administrative teams located in global CLS offices. The role will deliver an enhanced technical support capability that takes ownership of the EUC service. The role will be responsible for the design and implementation of effective technical solutions required by the business as well as identifying and driving continual service improvement roadmaps for supported products and services. Experience / essential and desired for successful job performance Must have strong experience working within 3 rd line desktop support teams across multiple geographical locations. Must have good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment. Must have strong experience of application discovery, analysis, and packaging. Must have must a strong scripting experience Strong knowledge of Active Directory domain services, group policy and account management tooling. Strong knowledge of mobile communications, remote working technologies, desktop/video telephony services, unified communications and collaboration tools. Strong experience of providing cross training on technologies and operational processes. Ability to assess / identify knowledge gaps across technical teams. Ability to collaborate effectively with others to drive forward the key objectives of the team and the wider corporate goals. Strong documentation and report writing skills (to both technical and business audiences). Have excellent time management and organisational skills. Solid knowledge of ITIL framework (Incident, Problem, Change and Request processes). Experience of working in highly secure and complex environments. Knowledge and experience of the following products: Liquidware suite (FlexApp and ProfileUnity) SCCM OSD and Task Sequences Qualifications / certifications Proven career managing and developing Desktop Support services in mission critical environments. Success factors / 'How'. Personal characteristics contributing to an individual's ability to excel in the position Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business. Strong team working skills, both as a contributor and facilitator. Have the ability to influence decisions. Ability to communicate complex technical issues to different levels of management Proactive individual who can take the lead in engaging with the business stakeholders Self motivated to exceed management expectations and objectives. Demonstrate strong technical, analytical, and problem solving skills. Able to manage their time effectively and prioritise their own and their team's workload to meet changing demands from the business. A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
09/05/2026
Full time
CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward looking products make the trading process faster, easier, safer and more cost effective - empowering our clients' success. Functional title Location London Corporate title L3 Report to Department Service Operations and Support No. of direct reports 0 Job purpose The Lead Service Support Engineer is primarily responsible for proving technical leadership to the global Deskside Support and IT Administrative teams located in global CLS offices. The role will deliver an enhanced technical support capability that takes ownership of the EUC service. The role will be responsible for the design and implementation of effective technical solutions required by the business as well as identifying and driving continual service improvement roadmaps for supported products and services. Experience / essential and desired for successful job performance Must have strong experience working within 3 rd line desktop support teams across multiple geographical locations. Must have good technical knowledge of supporting, deploying and managing Microsoft desktop operating systems, desktop applications and monitoring/management tools preferably in a Citrix VDI environment. Must have strong experience of application discovery, analysis, and packaging. Must have must a strong scripting experience Strong knowledge of Active Directory domain services, group policy and account management tooling. Strong knowledge of mobile communications, remote working technologies, desktop/video telephony services, unified communications and collaboration tools. Strong experience of providing cross training on technologies and operational processes. Ability to assess / identify knowledge gaps across technical teams. Ability to collaborate effectively with others to drive forward the key objectives of the team and the wider corporate goals. Strong documentation and report writing skills (to both technical and business audiences). Have excellent time management and organisational skills. Solid knowledge of ITIL framework (Incident, Problem, Change and Request processes). Experience of working in highly secure and complex environments. Knowledge and experience of the following products: Liquidware suite (FlexApp and ProfileUnity) SCCM OSD and Task Sequences Qualifications / certifications Proven career managing and developing Desktop Support services in mission critical environments. Success factors / 'How'. Personal characteristics contributing to an individual's ability to excel in the position Possess a strong service-oriented mind set who can consistently deliver a high level of service to the business. Strong team working skills, both as a contributor and facilitator. Have the ability to influence decisions. Ability to communicate complex technical issues to different levels of management Proactive individual who can take the lead in engaging with the business stakeholders Self motivated to exceed management expectations and objectives. Demonstrate strong technical, analytical, and problem solving skills. Able to manage their time effectively and prioritise their own and their team's workload to meet changing demands from the business. A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels.
Overview CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward-looking products make the trading process faster, easier, safer and more cost-effective - empowering our clients' success. Job Purpose The IT Security Specialist - Engineering role is responsible for the delivery of security related activities and maintenance and enhancements of security solutions to improve the security posture of the CLS estate. This individual will interact with the IT Security Architecture Team, IT Security Operations Team, Project Management Teams, global IT Teams, and outsourcing partners to deliver solutions that enhance the security program for CLS. Essential Function / Major Duties and Job Responsibilities Strategic As part of the CLS Security Engineering team, develop and implement CLS security strategy in consultation with the CLS IT teams, ensuring that all initiatives are mirrored in respective strategies including the overall CLS Strategy Provide security advice and support for information technology projects Research new security related products and services to ensure that CLS is equipped with appropriate industry best of breed tools and solutions Operational Operate and maintain CLS Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, Endpoint Protection, Network Protection, etc. Review and help refine CLS Security procedures to ensure compliance with cyber resilience requirements Be responsible when assigned ownership of CLS Security related Regulatory and Internal Audit finding(s), and provide effective / timely resolution Design and integrate consistent security solutions across CLS on-premise and cloud environments for domains like Vulnerability Management, Endpoint Security, Data Security, Network Security, Identity and Access management etc. Facilitate monitoring and enforcement of configurations, as well as manage and monitor security on systems deployed in the cloud in a similar fashion as is done on-premises at CLS Oversee design principles and controls relating to third party solution providers Leadership Work as a team member and individual contributor being able to work independently and confidently without direct supervision Through example and behavior, strive to provide peer leadership to other team members with the goal of being excellent service providers and enablers to other constituencies (both internal and external) Strong communication (verbal and written) skills to engage with technical and non-technical audiences Ability to clarify technical detail and confidently communicate business risks to senior management Execute CLS Security Engineering team's vision and mission in alignment with the overall CLS Security vision and mission, as well as with CLS's strategic direction as it pertains to cyber resilience. Experience / Essential and Desired for Successful Job Performance A minimum of 5 years of information security experience with at least 2 years in cloud security Expert knowledge of one or more of the following: firewalls, TCP/IP, network IDS/IPS, host-based IDS/IPS, endpoint and network-based DLP, web proxies, email protection, endpoint protection software, SIEM Sound knowledge of enterprise security concepts/frameworks and products, secure design principles and patterns Monitor, tune and develop technical CLS Security controls and frameworks to ensure appropriate preparation, monitoring and response to threats Ability to collaborate effectively with others to drive forward key security objectives Strong documentation and report writing skills (to both technical and business audiences) Excellent time management and organizational skills combined with technical CLS Security acumen Financial and/or Banking industry experience preferred Qualifications / Certifications B.S. in a technology discipline (Computer Science, Information Management, Computer Engineering, Cybersecurity or equivalent) or Security Certifications such as CISSP, SANS GIAC GSEC, GCED, GCIA, GCIH, GREM; or Cisco CCNA, CCNP; or equivalent Industry recognized cloud security qualifications (e.g. CCSK, CCSP, AWS Security Fundamentals, AWS Certified Security) Working knowledge of the following frameworks and regulations: ISO 27001/2, SANS Top 20 Critical Security Controls, NIST CSF, and FFIEC handbook Success Factors / Personal Characteristics Contributing to an Individual's Ability to Excel in the Position Possess a strong service-oriented mind set to consistently deliver balanced security solutions that include people, process and technology Possess strong technical, analytical and problem-solving skills Self-motivated to exceed management expectations and objectives Ability to effectively communicate complex technical issues to both business and technical staff at all levels Strong collaboration skills to tackle complex security challenges that may span across multiple internal and external departments and groups Able to effectively cope with change and comfortably handle risk and ambiguity, not upset when things are up in the air Tenacious resolve and positive attitude in challenging situations
09/05/2026
Full time
Overview CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward-looking products make the trading process faster, easier, safer and more cost-effective - empowering our clients' success. Job Purpose The IT Security Specialist - Engineering role is responsible for the delivery of security related activities and maintenance and enhancements of security solutions to improve the security posture of the CLS estate. This individual will interact with the IT Security Architecture Team, IT Security Operations Team, Project Management Teams, global IT Teams, and outsourcing partners to deliver solutions that enhance the security program for CLS. Essential Function / Major Duties and Job Responsibilities Strategic As part of the CLS Security Engineering team, develop and implement CLS security strategy in consultation with the CLS IT teams, ensuring that all initiatives are mirrored in respective strategies including the overall CLS Strategy Provide security advice and support for information technology projects Research new security related products and services to ensure that CLS is equipped with appropriate industry best of breed tools and solutions Operational Operate and maintain CLS Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, Endpoint Protection, Network Protection, etc. Review and help refine CLS Security procedures to ensure compliance with cyber resilience requirements Be responsible when assigned ownership of CLS Security related Regulatory and Internal Audit finding(s), and provide effective / timely resolution Design and integrate consistent security solutions across CLS on-premise and cloud environments for domains like Vulnerability Management, Endpoint Security, Data Security, Network Security, Identity and Access management etc. Facilitate monitoring and enforcement of configurations, as well as manage and monitor security on systems deployed in the cloud in a similar fashion as is done on-premises at CLS Oversee design principles and controls relating to third party solution providers Leadership Work as a team member and individual contributor being able to work independently and confidently without direct supervision Through example and behavior, strive to provide peer leadership to other team members with the goal of being excellent service providers and enablers to other constituencies (both internal and external) Strong communication (verbal and written) skills to engage with technical and non-technical audiences Ability to clarify technical detail and confidently communicate business risks to senior management Execute CLS Security Engineering team's vision and mission in alignment with the overall CLS Security vision and mission, as well as with CLS's strategic direction as it pertains to cyber resilience. Experience / Essential and Desired for Successful Job Performance A minimum of 5 years of information security experience with at least 2 years in cloud security Expert knowledge of one or more of the following: firewalls, TCP/IP, network IDS/IPS, host-based IDS/IPS, endpoint and network-based DLP, web proxies, email protection, endpoint protection software, SIEM Sound knowledge of enterprise security concepts/frameworks and products, secure design principles and patterns Monitor, tune and develop technical CLS Security controls and frameworks to ensure appropriate preparation, monitoring and response to threats Ability to collaborate effectively with others to drive forward key security objectives Strong documentation and report writing skills (to both technical and business audiences) Excellent time management and organizational skills combined with technical CLS Security acumen Financial and/or Banking industry experience preferred Qualifications / Certifications B.S. in a technology discipline (Computer Science, Information Management, Computer Engineering, Cybersecurity or equivalent) or Security Certifications such as CISSP, SANS GIAC GSEC, GCED, GCIA, GCIH, GREM; or Cisco CCNA, CCNP; or equivalent Industry recognized cloud security qualifications (e.g. CCSK, CCSP, AWS Security Fundamentals, AWS Certified Security) Working knowledge of the following frameworks and regulations: ISO 27001/2, SANS Top 20 Critical Security Controls, NIST CSF, and FFIEC handbook Success Factors / Personal Characteristics Contributing to an Individual's Ability to Excel in the Position Possess a strong service-oriented mind set to consistently deliver balanced security solutions that include people, process and technology Possess strong technical, analytical and problem-solving skills Self-motivated to exceed management expectations and objectives Ability to effectively communicate complex technical issues to both business and technical staff at all levels Strong collaboration skills to tackle complex security challenges that may span across multiple internal and external departments and groups Able to effectively cope with change and comfortably handle risk and ambiguity, not upset when things are up in the air Tenacious resolve and positive attitude in challenging situations
A global financial services firm is seeking an IT Security Specialist to enhance their security posture. The role requires at least 5 years of information security experience, including 2 years in cloud security. The specialist will collaborate with various teams to implement security strategies and maintain security controls. Expertise in security products and strong communication skills are essential. The company offers a competitive environment focused on effective security solutions.
09/05/2026
Full time
A global financial services firm is seeking an IT Security Specialist to enhance their security posture. The role requires at least 5 years of information security experience, including 2 years in cloud security. The specialist will collaborate with various teams to implement security strategies and maintain security controls. Expertise in security products and strong communication skills are essential. The company offers a competitive environment focused on effective security solutions.
A leading financial services provider in London is seeking an experienced Database Developer to support core settlement applications. The successful candidate will have over 7 years of experience in delivering database solutions, preferably within the financial industry. Responsibilities include reviewing requirements, estimating development efforts, and working closely with project stakeholders. This role requires expertise in DB2 or SQL Server and a proven ability to enhance development practices.
09/05/2026
Full time
A leading financial services provider in London is seeking an experienced Database Developer to support core settlement applications. The successful candidate will have over 7 years of experience in delivering database solutions, preferably within the financial industry. Responsibilities include reviewing requirements, estimating development efforts, and working closely with project stakeholders. This role requires expertise in DB2 or SQL Server and a proven ability to enhance development practices.
A global technology firm is seeking a Lead Service Support Engineer based in London. The role demands strong experience in 3rd line desktop support and requires the candidate to design and implement effective solutions for technical support. Ideal candidates will possess knowledge of Microsoft desktop environments, Active Directory, and experience in secure environments. The position offers opportunities for continual service improvement and requires excellent communication skills.
09/05/2026
Full time
A global technology firm is seeking a Lead Service Support Engineer based in London. The role demands strong experience in 3rd line desktop support and requires the candidate to design and implement effective solutions for technical support. Ideal candidates will possess knowledge of Microsoft desktop environments, Active Directory, and experience in secure environments. The position offers opportunities for continual service improvement and requires excellent communication skills.
CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward looking products make the trading process faster, easier, safer and more cost effective - empowering our clients' success. Location: London Corporate title: N/A Report to: N/A Department: Technology No. of direct reports: N/A Job purpose The role is expected to develop database solutions that support CLS's core settlement applications. Must have: Strong hands of experience (7-10 years) delivering database solutions (DB2 or SQL Server is preferred) Financial industry experience SDLC with focus on development practices Essential Function / major duties and responsibilities of the job Project Activities (70%) Taking responsibility of the project development activities. This includes: Review requirements, high level designs Provide resource and development effort estimation Participate in planning activities and provide technical input Ensure software development practices are adhered to e.g. unit testing, component integration testing etc. Development of database software Identify and elevate Risks / Issues / Dependencies Liaise with project stakeholders (internal to CLS and third party) to address for example knowledge gaps, queries and any other such dependencies Enhancing/improving development practices Improving build processes Contributing to knowledge repositories Experience / essential and desired for successful job performance Professional Experience Software delivery experience in the 'Financial Services' business domain (preferably in FX, Payment - RTGS, SWIFT) Proven ability of develop database solutions Experience of managing or working with teams within an offshored service model Understanding of integration design patterns Good to have financial/banking domain experience. Physical and logical data modeling SQL and Database Tuning expertise Knowledge of ETL tools, reporting tools is a plus Success factors / 'How' Personal characteristics contributing to an individual's ability to excel in the position Ability to analyse problems, get teams involved to solve and breakdown in deliverables Experience working on complex software spanning multiple teams and technologies
09/05/2026
Full time
CLS helps clients navigate the changing FX marketplace - reducing risk and creating efficiencies. Our extensive network and deep market intelligence enable CLS specialists to lead the development of standardized solutions to real market problems. Our innovative, forward looking products make the trading process faster, easier, safer and more cost effective - empowering our clients' success. Location: London Corporate title: N/A Report to: N/A Department: Technology No. of direct reports: N/A Job purpose The role is expected to develop database solutions that support CLS's core settlement applications. Must have: Strong hands of experience (7-10 years) delivering database solutions (DB2 or SQL Server is preferred) Financial industry experience SDLC with focus on development practices Essential Function / major duties and responsibilities of the job Project Activities (70%) Taking responsibility of the project development activities. This includes: Review requirements, high level designs Provide resource and development effort estimation Participate in planning activities and provide technical input Ensure software development practices are adhered to e.g. unit testing, component integration testing etc. Development of database software Identify and elevate Risks / Issues / Dependencies Liaise with project stakeholders (internal to CLS and third party) to address for example knowledge gaps, queries and any other such dependencies Enhancing/improving development practices Improving build processes Contributing to knowledge repositories Experience / essential and desired for successful job performance Professional Experience Software delivery experience in the 'Financial Services' business domain (preferably in FX, Payment - RTGS, SWIFT) Proven ability of develop database solutions Experience of managing or working with teams within an offshored service model Understanding of integration design patterns Good to have financial/banking domain experience. Physical and logical data modeling SQL and Database Tuning expertise Knowledge of ETL tools, reporting tools is a plus Success factors / 'How' Personal characteristics contributing to an individual's ability to excel in the position Ability to analyse problems, get teams involved to solve and breakdown in deliverables Experience working on complex software spanning multiple teams and technologies
Main duties, responsibilities and deliverables 1. Project Testing Activities Review requirements, solution, design and other project specific technical documentation Provide resource and test effort estimation Produce the Project Test Plan (with re-planning where necessary) Analysing requirements and technical solutions in order to write Test Strategies for planned levels / phases of testing Produce Test Strategy and other project specific Test documentation Allocate tasks to team members and monitor team's progress Produce (or assist in producing) Requirements Traceability Matrix, Test Scenarios and Test Scripts Perform (or assist in) Test Execution and support Defect Management Identify and raise Risks / Issues / Dependencies Provide regular progress reports to Project and QA Management Liaise with project stakeholders (internal to CLS and third party) to address knowledge gaps, queries and other dependencies Primary point of communication for testers allocated to the specific project Coordinate team of testers and activities across all modules Provide training and assistance to testers to ensure they are following testing and defect reporting processes Assign and conduct day to day management of sub QA team's assigned projects, tasks, and activities Perform tester duties as coordination allows: test application to ensure it is working as specified, including use of test cases or on an ad hoc basis, report defects and other issues found during testing in the defect tracking system Ensure testing commitments are met within the sub QA team and monitor assigned sub QA team projects for potential impacts to target dates, communicating such impacts to the QA Manager Manage the Jira (defect tracking) database for all testing phases (update, follow up and Escalate overdue issues) Review and estimate requirement change requests Review and validate test results and defect reports by the Test Executers Initiate weekly testing status meetings with QA, Vendor and Project team 2. Supporting testing/training activities Assist development team(s) in understanding Test Processes so as to enable them to do structured Component Integration Testing Assist business staff in UAT activities Mentor internal testing resources Share industry knowledge through ad hoc workshops 3. Following and maintaining processes and procedures Test analysis and preparation processes Identify and advise on improvements to processes Professional Experience Experience interfacing closely with the development team Software Testing experience in the 'Financial Services' business domain (preferably in FX, Payment - RTGS, SWIFT) Extensive Software Testing experience, including roles within at least 5 medium to large projects Experience as a customer managing the delivery of at least one medium to large new system project (or a major new enhancement of an existing operational system) from a Third Party IT Vendor Experience of managing or working with teams within an off shored service model Experience in producing various Test artefacts including Test Strategy / Plans, Test Scenarios, Test Scripts Experience in Defect Management Experience in XMLs and database interrogation using SQL Basic knowledge of Linux and Unix Quick learner Analytical Proactive Motivated Flexible Leadership capability Team player Required to have database query experience Good to have financial/banking domain experience Experience in working onsite - offshore model Software Test Certification (CSTE, ISTQB) Essential Qualifications Experience, education and any certifications as necessary for successful job performance Educated to Graduate level Success Factors Good level of test experience in leading test activities for medium to large projects Very good understanding of Test Processes and relevant Project Processes Capable of producing quality test artefacts Extensive experience working in the 'Financial Services' business domain Good team player with excellent team / people management skills Successfully working in a high pressure environment to tight timescales and deadlines
09/05/2026
Full time
Main duties, responsibilities and deliverables 1. Project Testing Activities Review requirements, solution, design and other project specific technical documentation Provide resource and test effort estimation Produce the Project Test Plan (with re-planning where necessary) Analysing requirements and technical solutions in order to write Test Strategies for planned levels / phases of testing Produce Test Strategy and other project specific Test documentation Allocate tasks to team members and monitor team's progress Produce (or assist in producing) Requirements Traceability Matrix, Test Scenarios and Test Scripts Perform (or assist in) Test Execution and support Defect Management Identify and raise Risks / Issues / Dependencies Provide regular progress reports to Project and QA Management Liaise with project stakeholders (internal to CLS and third party) to address knowledge gaps, queries and other dependencies Primary point of communication for testers allocated to the specific project Coordinate team of testers and activities across all modules Provide training and assistance to testers to ensure they are following testing and defect reporting processes Assign and conduct day to day management of sub QA team's assigned projects, tasks, and activities Perform tester duties as coordination allows: test application to ensure it is working as specified, including use of test cases or on an ad hoc basis, report defects and other issues found during testing in the defect tracking system Ensure testing commitments are met within the sub QA team and monitor assigned sub QA team projects for potential impacts to target dates, communicating such impacts to the QA Manager Manage the Jira (defect tracking) database for all testing phases (update, follow up and Escalate overdue issues) Review and estimate requirement change requests Review and validate test results and defect reports by the Test Executers Initiate weekly testing status meetings with QA, Vendor and Project team 2. Supporting testing/training activities Assist development team(s) in understanding Test Processes so as to enable them to do structured Component Integration Testing Assist business staff in UAT activities Mentor internal testing resources Share industry knowledge through ad hoc workshops 3. Following and maintaining processes and procedures Test analysis and preparation processes Identify and advise on improvements to processes Professional Experience Experience interfacing closely with the development team Software Testing experience in the 'Financial Services' business domain (preferably in FX, Payment - RTGS, SWIFT) Extensive Software Testing experience, including roles within at least 5 medium to large projects Experience as a customer managing the delivery of at least one medium to large new system project (or a major new enhancement of an existing operational system) from a Third Party IT Vendor Experience of managing or working with teams within an off shored service model Experience in producing various Test artefacts including Test Strategy / Plans, Test Scenarios, Test Scripts Experience in Defect Management Experience in XMLs and database interrogation using SQL Basic knowledge of Linux and Unix Quick learner Analytical Proactive Motivated Flexible Leadership capability Team player Required to have database query experience Good to have financial/banking domain experience Experience in working onsite - offshore model Software Test Certification (CSTE, ISTQB) Essential Qualifications Experience, education and any certifications as necessary for successful job performance Educated to Graduate level Success Factors Good level of test experience in leading test activities for medium to large projects Very good understanding of Test Processes and relevant Project Processes Capable of producing quality test artefacts Extensive experience working in the 'Financial Services' business domain Good team player with excellent team / people management skills Successfully working in a high pressure environment to tight timescales and deadlines