Logicor
Location: Office London, United Kingdom 3-4 days Office Based Employment Type: Full-time Permanent Reporting Line: Head of Technology Operations and Cybersecurity Logicor is a leading owner, manager, and developer of European logistics real estate. Our portfolio of properties spans over 20 million square metres of warehouse space in key transportation hubs and close to major population centres, enabling us to support over 2,000 customers from a wide range of industries. We are headquartered in London and Luxembourg with teams of people based across Europe in key markets, creating a strong network of relationships, market knowledge and experience to help provide our customers with the best solutions for their needs. We believe that acting responsibly towards the environment, our people and towards the communities in which we operate is vital to the long-term success of our business and will bring positive and enduring change for our people, customers, and local communities. Creating an open, honest culture is a key priority for us. Logicor is a fair, safe, and enjoyable place to work where we focus on developing our talent, ensuring health, safety and wellbeing, promoting responsible business conduct and engaging our people. We are an equal opportunities employer, and we embrace a diverse and inclusive environment and the benefits that it brings. Our real estate and the strength of our network enables the flow of trade vital to everyday life. For more information visit . Role Overview We are seeking a strategic, hands-on Senior D365 Architect to steer the technical architecture and product ownership of our Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform, integrated with Yavica for real estate functionality. This is a permanent role that will evolve into a central enterprise architecture function, bridging ERP with adjacent platforms such as Anaplan, OneStream, HR, CRM, and Microsoft Fabric. This role is central to Logicor's ERP transformation and will evolve into a broader enterprise architecture function, bridging ERP with Logicor platforms. Main Responsibilities Lead the design and build phases of the D365 F&O ERP implementation. Act as internal product owner for D365 F&O, ensuring alignment with business needs and strategic goals. Validate technical decisions and ensure architectural integrity across the ERP landscape. Collaborate with implementation partners (KPMG, Yavica) and internal stakeholders. Define and manage deltas from standard configurations, ensuring scalability and compliance across 16 jurisdictions. Support go-live activities, starting with France in Q2 2026. Drive continuous improvement and enhancement post-implementation. Develop and maintain enterprise architecture strategy across integrated systems. Translate complex technical concepts into business-friendly language for stakeholders. Build internal capability to reduce reliance on external system integrators. Skills, Knowledge, and Experience Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations. Deep understanding of real estate business processes and sector-specific challenges. Experience in ERP implementation across multiple countries or complex environments. Familiarity with Microsoft Fabric or Synapse (data lake layer). Ability to operate both strategically and hands-on in a lean, pragmatic environment. Excellent stakeholder engagement and communication skills. Experience bridging product ownership and technical architecture responsibilities. Familiarity with Yavica or similar real estate ISVs. Exposure to adjacent platforms: Anaplan, OneStream, HR/CRM systems. Collaborative, flexible, and pragmatic personality. Willingness to roll up sleeves and work across functions. Ambition to grow into a broader enterprise architecture leadership role. Current Project Context Logicor is replacing its Horizon property management system with D365 F&O, using Yavica for real estate functionality. The ERP project is a transformational initiative, not just a tech upgrade. Implementation partners include Yavica (FlexProperty and parts of F&O) and KPMG (core F&O and programme oversight). Governance includes SROs from Finance, Asset, and Technology & Delivery. Internal delivery team includes Cecilia (Tech Lead), Eleanor Curtin (Business Transformation), Kavita D'Costa (Technology Operations), and Ratan Baddipudi (Data & Analytics). You will work closely with the Programme Team, led by a Logicor Programme Director, who has led multiple ERP implementations and is deeply embedded in the current D365 F&O project. This is a high-impact role with visibility across the organisation and the opportunity to shape Logicor's long-term technology landscape. Why Join Logicor? Be part of a major transformation programme with long-term strategic impact. Work in a collaborative, agile environment with high visibility across the business. Opportunity to shape the future of enterprise architecture in a pan-European organisation.
Location: Office London, United Kingdom 3-4 days Office Based Employment Type: Full-time Permanent Reporting Line: Head of Technology Operations and Cybersecurity Logicor is a leading owner, manager, and developer of European logistics real estate. Our portfolio of properties spans over 20 million square metres of warehouse space in key transportation hubs and close to major population centres, enabling us to support over 2,000 customers from a wide range of industries. We are headquartered in London and Luxembourg with teams of people based across Europe in key markets, creating a strong network of relationships, market knowledge and experience to help provide our customers with the best solutions for their needs. We believe that acting responsibly towards the environment, our people and towards the communities in which we operate is vital to the long-term success of our business and will bring positive and enduring change for our people, customers, and local communities. Creating an open, honest culture is a key priority for us. Logicor is a fair, safe, and enjoyable place to work where we focus on developing our talent, ensuring health, safety and wellbeing, promoting responsible business conduct and engaging our people. We are an equal opportunities employer, and we embrace a diverse and inclusive environment and the benefits that it brings. Our real estate and the strength of our network enables the flow of trade vital to everyday life. For more information visit . Role Overview We are seeking a strategic, hands-on Senior D365 Architect to steer the technical architecture and product ownership of our Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform, integrated with Yavica for real estate functionality. This is a permanent role that will evolve into a central enterprise architecture function, bridging ERP with adjacent platforms such as Anaplan, OneStream, HR, CRM, and Microsoft Fabric. This role is central to Logicor's ERP transformation and will evolve into a broader enterprise architecture function, bridging ERP with Logicor platforms. Main Responsibilities Lead the design and build phases of the D365 F&O ERP implementation. Act as internal product owner for D365 F&O, ensuring alignment with business needs and strategic goals. Validate technical decisions and ensure architectural integrity across the ERP landscape. Collaborate with implementation partners (KPMG, Yavica) and internal stakeholders. Define and manage deltas from standard configurations, ensuring scalability and compliance across 16 jurisdictions. Support go-live activities, starting with France in Q2 2026. Drive continuous improvement and enhancement post-implementation. Develop and maintain enterprise architecture strategy across integrated systems. Translate complex technical concepts into business-friendly language for stakeholders. Build internal capability to reduce reliance on external system integrators. Skills, Knowledge, and Experience Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations. Deep understanding of real estate business processes and sector-specific challenges. Experience in ERP implementation across multiple countries or complex environments. Familiarity with Microsoft Fabric or Synapse (data lake layer). Ability to operate both strategically and hands-on in a lean, pragmatic environment. Excellent stakeholder engagement and communication skills. Experience bridging product ownership and technical architecture responsibilities. Familiarity with Yavica or similar real estate ISVs. Exposure to adjacent platforms: Anaplan, OneStream, HR/CRM systems. Collaborative, flexible, and pragmatic personality. Willingness to roll up sleeves and work across functions. Ambition to grow into a broader enterprise architecture leadership role. Current Project Context Logicor is replacing its Horizon property management system with D365 F&O, using Yavica for real estate functionality. The ERP project is a transformational initiative, not just a tech upgrade. Implementation partners include Yavica (FlexProperty and parts of F&O) and KPMG (core F&O and programme oversight). Governance includes SROs from Finance, Asset, and Technology & Delivery. Internal delivery team includes Cecilia (Tech Lead), Eleanor Curtin (Business Transformation), Kavita D'Costa (Technology Operations), and Ratan Baddipudi (Data & Analytics). You will work closely with the Programme Team, led by a Logicor Programme Director, who has led multiple ERP implementations and is deeply embedded in the current D365 F&O project. This is a high-impact role with visibility across the organisation and the opportunity to shape Logicor's long-term technology landscape. Why Join Logicor? Be part of a major transformation programme with long-term strategic impact. Work in a collaborative, agile environment with high visibility across the business. Opportunity to shape the future of enterprise architecture in a pan-European organisation.
Logicor
Location: Office London, United Kingdom 3-4 days Office Based Employment Type: Full-time Permanent Reporting Line: Head of Technology Operations and Cybersecurity Logicor is a leading owner, manager, and developer of European logistics real estate. Our portfolio of properties spans over 20 million square metres of warehouse space in key transportation hubs and close to major population centres, enabling us to support over 2,000 customers from a wide range of industries. We are headquartered in London and Luxembourg with teams of people based across Europe in key markets, creating a strong network of relationships, market knowledge and experience to help provide our customers with the best solutions for their needs. We believe that acting responsibly towards the environment, our people and towards the communities in which we operate is vital to the long term success of our business and will bring positive and enduring change for our people, customers, and local communities. Creating an open, honest culture is a key priority for us. Logicor is a fair, safe, and enjoyable place to work where we focus on developing our talent, ensuring health, safety and wellbeing, promoting responsible business conduct and engaging our people. We are an equal opportunities employer, and we embrace a diverse and inclusive environment and the benefits that it brings. Our real estate and the strength of our network enables the flow of trade vital to everyday life. For more information visit . Role Overview We are seeking a Senior Business Applications Analyst with a strong technical and business analysis orientation to provide senior operational ownership across a critical enterprise applications landscape, with a strong initial focus on Dynamics 365 Finance & Operations and its integrations. This role sits at the intersection of service stability, functional design, business process optimisation, and controlled technical change. While it includes second- and third-line support responsibilities, it is intentionally broader and more analytical than traditional application support, with a clear expectation of hands on root cause investigation, functional solution design, and impact assessment across systems. The role owns complex issues end to end, partners closely with Finance and Operations stakeholders to analyse requirements and translate them into functional and technical changes, and contributes to shaping how systems are designed, integrated, governed, and evolved over time. It is well suited to an experienced Senior Application Analyst / Technical BA who brings: strong functional analysis capability, confidence working with data, integrations, and configuration, and the ability to operate as a trusted bridge between the business, IT, and external service providers. This role reports into the Head of Service Delivery and operates as part of Logicor's central Service Delivery function. The role is accountable for applying the ITSM framework, service standards, and governance model to ERP and wider business applications, ensuring that support, change, vendor delivery, and business outcomes align with Logicor's target service operating model. Main Responsibilities D365 Finance & Operations - Senior Support Act as the senior functional and technical support lead for D365 Finance & Operations across Finance and Operational processes. Own second- and third-line support, taking end to end ownership of complex, cross module incidents, leveraging managed service providers where appropriate. Perform deep functional and data level root cause analysis, identifying whether issues originate from configuration, integrations, data, security, or upstream/downstream systems. Design and drive permanent, structured fixes rather than workarounds, including configuration changes and clearly defined functional solutions. Support business critical activities including month end, quarter end, and year end processing with a focus on system readiness, control, and data accuracy. Maintain system stability, data integrity, and controlled configuration aligned to governance and release standards. Incident, Problem & Service Management Own high severity incidents from investigation through to resolution and post incident review. Work closely with Service Desk and Service Delivery teams to ensure effective triage and escalation. Identify recurring issues and proactively reduce incident volumes through problem management. Contribute to service metrics, trends, and continuous improvement initiatives. Business Analysis & Change inc Minor Enhancements Engage with business users to analyse end to end business processes, pain points, and inefficiencies arising from live system usage. Elicit, document, and validate functional requirements, data requirements, and non functional impacts for fixes, configuration changes, and minor enhancements. Translate business needs into clear functional designs and implementation approaches, suitable for delivery by internal teams or managed service providers. Own controlled configuration changes and minor enhancements arising from support, ensuring traceability from requirement to release. Assess change impact and risk across process, data, integrations, security, and controls, ensuring alignment with governance and release processes. Support and coordinate user acceptance testing (UAT), validation, and controlled deployment into production. Wider Application Support Provide senior support for other business applications integrated with D365 F&O (e.g. reporting, data, planning, property or asset systems). Understand end to end business processes and system dependencies. Work with integration and data teams to resolve cross system issues. Work directly with application vendors and managed service providers to resolve defects and service issues. Provide clear functional input, evidence, and impact analysis during vendor investigations. Escalate performance concerns and systemic issues through the Service Delivery governance structure. Operate within defined IT governance, security, and change control frameworks. Support audits and control reviews by providing evidence, explanations, and remediation actions. Ensure access, segregation of duties, and configuration controls are followed. Skills, Knowledge, and Experience Essential Strong hands on experience supporting Dynamics 365 Finance & Operations in a live, enterprise production environment. Proven background in application support combined with functional/business analysis capability. Solid understanding of Finance and/or Supply Chain processes, including how systems, data, and controls support them. Experience analysing integrations, data issues, and cross system dependencies. Experience working with external support partners and system integrators, providing clear functional direction and challenge. Strong analytical skills with the ability to structure complex problems and remain effective under pressure. Experience supporting multiple integrated enterprise applications. Understanding of data flows, interfaces, APIs, and reporting platforms. Experience producing functional specifications, process maps, or impact assessments. Experience operating within ITIL aligned support and change models. Exposure to audit, SOX, or regulated environments. What We're Looking For A senior support professional who takes ownership end to end. Someone who enjoys deep system knowledge and operational accountability. Calm, structured, and reliable during critical business periods. Comfortable working between users, IT, and external vendors.
Location: Office London, United Kingdom 3-4 days Office Based Employment Type: Full-time Permanent Reporting Line: Head of Technology Operations and Cybersecurity Logicor is a leading owner, manager, and developer of European logistics real estate. Our portfolio of properties spans over 20 million square metres of warehouse space in key transportation hubs and close to major population centres, enabling us to support over 2,000 customers from a wide range of industries. We are headquartered in London and Luxembourg with teams of people based across Europe in key markets, creating a strong network of relationships, market knowledge and experience to help provide our customers with the best solutions for their needs. We believe that acting responsibly towards the environment, our people and towards the communities in which we operate is vital to the long term success of our business and will bring positive and enduring change for our people, customers, and local communities. Creating an open, honest culture is a key priority for us. Logicor is a fair, safe, and enjoyable place to work where we focus on developing our talent, ensuring health, safety and wellbeing, promoting responsible business conduct and engaging our people. We are an equal opportunities employer, and we embrace a diverse and inclusive environment and the benefits that it brings. Our real estate and the strength of our network enables the flow of trade vital to everyday life. For more information visit . Role Overview We are seeking a Senior Business Applications Analyst with a strong technical and business analysis orientation to provide senior operational ownership across a critical enterprise applications landscape, with a strong initial focus on Dynamics 365 Finance & Operations and its integrations. This role sits at the intersection of service stability, functional design, business process optimisation, and controlled technical change. While it includes second- and third-line support responsibilities, it is intentionally broader and more analytical than traditional application support, with a clear expectation of hands on root cause investigation, functional solution design, and impact assessment across systems. The role owns complex issues end to end, partners closely with Finance and Operations stakeholders to analyse requirements and translate them into functional and technical changes, and contributes to shaping how systems are designed, integrated, governed, and evolved over time. It is well suited to an experienced Senior Application Analyst / Technical BA who brings: strong functional analysis capability, confidence working with data, integrations, and configuration, and the ability to operate as a trusted bridge between the business, IT, and external service providers. This role reports into the Head of Service Delivery and operates as part of Logicor's central Service Delivery function. The role is accountable for applying the ITSM framework, service standards, and governance model to ERP and wider business applications, ensuring that support, change, vendor delivery, and business outcomes align with Logicor's target service operating model. Main Responsibilities D365 Finance & Operations - Senior Support Act as the senior functional and technical support lead for D365 Finance & Operations across Finance and Operational processes. Own second- and third-line support, taking end to end ownership of complex, cross module incidents, leveraging managed service providers where appropriate. Perform deep functional and data level root cause analysis, identifying whether issues originate from configuration, integrations, data, security, or upstream/downstream systems. Design and drive permanent, structured fixes rather than workarounds, including configuration changes and clearly defined functional solutions. Support business critical activities including month end, quarter end, and year end processing with a focus on system readiness, control, and data accuracy. Maintain system stability, data integrity, and controlled configuration aligned to governance and release standards. Incident, Problem & Service Management Own high severity incidents from investigation through to resolution and post incident review. Work closely with Service Desk and Service Delivery teams to ensure effective triage and escalation. Identify recurring issues and proactively reduce incident volumes through problem management. Contribute to service metrics, trends, and continuous improvement initiatives. Business Analysis & Change inc Minor Enhancements Engage with business users to analyse end to end business processes, pain points, and inefficiencies arising from live system usage. Elicit, document, and validate functional requirements, data requirements, and non functional impacts for fixes, configuration changes, and minor enhancements. Translate business needs into clear functional designs and implementation approaches, suitable for delivery by internal teams or managed service providers. Own controlled configuration changes and minor enhancements arising from support, ensuring traceability from requirement to release. Assess change impact and risk across process, data, integrations, security, and controls, ensuring alignment with governance and release processes. Support and coordinate user acceptance testing (UAT), validation, and controlled deployment into production. Wider Application Support Provide senior support for other business applications integrated with D365 F&O (e.g. reporting, data, planning, property or asset systems). Understand end to end business processes and system dependencies. Work with integration and data teams to resolve cross system issues. Work directly with application vendors and managed service providers to resolve defects and service issues. Provide clear functional input, evidence, and impact analysis during vendor investigations. Escalate performance concerns and systemic issues through the Service Delivery governance structure. Operate within defined IT governance, security, and change control frameworks. Support audits and control reviews by providing evidence, explanations, and remediation actions. Ensure access, segregation of duties, and configuration controls are followed. Skills, Knowledge, and Experience Essential Strong hands on experience supporting Dynamics 365 Finance & Operations in a live, enterprise production environment. Proven background in application support combined with functional/business analysis capability. Solid understanding of Finance and/or Supply Chain processes, including how systems, data, and controls support them. Experience analysing integrations, data issues, and cross system dependencies. Experience working with external support partners and system integrators, providing clear functional direction and challenge. Strong analytical skills with the ability to structure complex problems and remain effective under pressure. Experience supporting multiple integrated enterprise applications. Understanding of data flows, interfaces, APIs, and reporting platforms. Experience producing functional specifications, process maps, or impact assessments. Experience operating within ITIL aligned support and change models. Exposure to audit, SOX, or regulated environments. What We're Looking For A senior support professional who takes ownership end to end. Someone who enjoys deep system knowledge and operational accountability. Calm, structured, and reliable during critical business periods. Comfortable working between users, IT, and external vendors.
Logicor
Location: Office London, United Kingdom 3-4 days Office Based Employment Type: Full-Time Permanent Reporting Line: Head of Technology Operations & Cybersecurity Logicor is a leading owner, manager, and developer of European logistics real estate. Our portfolio of properties spans over 20 million square metres of warehouse space in key transportation hubs and close to major population centres, enabling us to support over 2,000 customers from a wide range of industries. We are headquartered in London and Luxembourg with teams of people based across Europe in key markets, creating a strong network of relationships, market knowledge and experience to help provide our customers with the best solutions for their needs. We believe that acting responsibly towards the environment, our people and towards the communities in which we operate is vital to the long-term success of our business and will bring positive and enduring change for our people, customers, and local communities. Creating an open, honest culture is a key priority for us. Logicor is a fair, safe, and enjoyable place to work where we focus on developing our talent, ensuring health, safety and wellbeing, promoting responsible business conduct and engaging our people. We are an equal opportunities employer, and we embrace a diverse and inclusive environment and the benefits that it brings. Our real estate and the strength of our network enables the flow of trade vital to everyday life. For more information visit . Role Overview The Senior Service Delivery Manager will lead the transformation of Logicor's IT organisation into a mature, ITIL aligned function, delivering consistent and consistently good service across the business. The role will establish a robust IT Service Management (ITSM) framework, strengthen governance and service accountability, and centralise fragmented or "shadow IT" processes across the business. This position requires a senior, hands on leader who can bring operational discipline, define measurable service standards, and improve user experience through best practice service delivery, reporting, and performance management. We are looking for someone who is skilled and comfortable creating and agreeing a service strategy; driving the transformation; and then leading its operation and continuous improvement. Main Responsibilities Service Management & Transformation Design, implement, and embed a full ITIL based ITSM framework (incident, problem, change, request, knowledge, CMDB, etc.) within 6 months. Define and publish the service catalogue, SLAs, OLAs, and KPIs aligned with business needs. Drive a shift from reactive IT support to proactive, metric driven service management. Implement continuous improvement cycles, service reviews, and CSI plans. Operational Oversight Provide leadership and direction for IT Operations through a dotted line relationship, ensuring accountability and consistency across all regions. Oversee desktop support, infrastructure operations, and managed service partners to deliver seamless service across Europe. Establish clear escalation, major incident, and problem management processes. Ensure accurate tracking and reporting through Logicor's ITSM toolset (Jira Service Management or equivalent). Govern all third party managed service providers (MRI, Abacus, Econocom, Tribeca, Alicorn etc.) with structured service reviews and measurable outcomes. Monitor vendor SLAs, credits, and KPIs, and ensure value for money. Maintain a performance dashboard and manage service escalations effectively. Governance & Process Control Identify and eliminate shadow IT, bringing systems, contracts, and support under IT governance. Centralise and standardise IT operational processes, documentation, and knowledge bases. Ensure compliance with IT Security, Risk, and Governance frameworks (ISO 27001, NIS2, GDPR, AI Act readiness). Work closely with IT Operations, Security, Applications, and PMO teams to maintain alignment. User Experience & Reporting Champion a customer centric service culture with measurable satisfaction and improvement plans. Deliver service dashboards and reports to IT leadership and ExCo, highlighting trends and outcomes. Promote IT service awareness and education across Logicor. Skills, Knowledge, and Experience 8+ years in IT Service Delivery or IT Operations leadership within a complex, multi site or pan European environment. Proven track record of implementing ITIL v4 and ITSM tools (e.g. Jira Service Management, ServiceNow). Strong governance, process design, and performance management skills. Experienced in managing MSPs, SaaS vendors, and internal IT teams. Excellent stakeholder engagement and communication at senior leadership level. Confident in data driven service reporting and KPI analysis. Certifications such as ITIL v4 Expert, COBIT, ISO 20000, PRINCE2, or equivalent are highly desirable. Key Success Measures ITSM framework designed, approved, and operational within 6 months. Reduction of shadow IT and centralised visibility of all IT services and assets. SLA and KPI compliance achieved across incidents, requests, and changes. Quarterly service performance reviews delivered to ExCo. Positive upward trend in user satisfaction scores and service metrics. Measurable improvements in partner performance and contract governance.
Location: Office London, United Kingdom 3-4 days Office Based Employment Type: Full-Time Permanent Reporting Line: Head of Technology Operations & Cybersecurity Logicor is a leading owner, manager, and developer of European logistics real estate. Our portfolio of properties spans over 20 million square metres of warehouse space in key transportation hubs and close to major population centres, enabling us to support over 2,000 customers from a wide range of industries. We are headquartered in London and Luxembourg with teams of people based across Europe in key markets, creating a strong network of relationships, market knowledge and experience to help provide our customers with the best solutions for their needs. We believe that acting responsibly towards the environment, our people and towards the communities in which we operate is vital to the long-term success of our business and will bring positive and enduring change for our people, customers, and local communities. Creating an open, honest culture is a key priority for us. Logicor is a fair, safe, and enjoyable place to work where we focus on developing our talent, ensuring health, safety and wellbeing, promoting responsible business conduct and engaging our people. We are an equal opportunities employer, and we embrace a diverse and inclusive environment and the benefits that it brings. Our real estate and the strength of our network enables the flow of trade vital to everyday life. For more information visit . Role Overview The Senior Service Delivery Manager will lead the transformation of Logicor's IT organisation into a mature, ITIL aligned function, delivering consistent and consistently good service across the business. The role will establish a robust IT Service Management (ITSM) framework, strengthen governance and service accountability, and centralise fragmented or "shadow IT" processes across the business. This position requires a senior, hands on leader who can bring operational discipline, define measurable service standards, and improve user experience through best practice service delivery, reporting, and performance management. We are looking for someone who is skilled and comfortable creating and agreeing a service strategy; driving the transformation; and then leading its operation and continuous improvement. Main Responsibilities Service Management & Transformation Design, implement, and embed a full ITIL based ITSM framework (incident, problem, change, request, knowledge, CMDB, etc.) within 6 months. Define and publish the service catalogue, SLAs, OLAs, and KPIs aligned with business needs. Drive a shift from reactive IT support to proactive, metric driven service management. Implement continuous improvement cycles, service reviews, and CSI plans. Operational Oversight Provide leadership and direction for IT Operations through a dotted line relationship, ensuring accountability and consistency across all regions. Oversee desktop support, infrastructure operations, and managed service partners to deliver seamless service across Europe. Establish clear escalation, major incident, and problem management processes. Ensure accurate tracking and reporting through Logicor's ITSM toolset (Jira Service Management or equivalent). Govern all third party managed service providers (MRI, Abacus, Econocom, Tribeca, Alicorn etc.) with structured service reviews and measurable outcomes. Monitor vendor SLAs, credits, and KPIs, and ensure value for money. Maintain a performance dashboard and manage service escalations effectively. Governance & Process Control Identify and eliminate shadow IT, bringing systems, contracts, and support under IT governance. Centralise and standardise IT operational processes, documentation, and knowledge bases. Ensure compliance with IT Security, Risk, and Governance frameworks (ISO 27001, NIS2, GDPR, AI Act readiness). Work closely with IT Operations, Security, Applications, and PMO teams to maintain alignment. User Experience & Reporting Champion a customer centric service culture with measurable satisfaction and improvement plans. Deliver service dashboards and reports to IT leadership and ExCo, highlighting trends and outcomes. Promote IT service awareness and education across Logicor. Skills, Knowledge, and Experience 8+ years in IT Service Delivery or IT Operations leadership within a complex, multi site or pan European environment. Proven track record of implementing ITIL v4 and ITSM tools (e.g. Jira Service Management, ServiceNow). Strong governance, process design, and performance management skills. Experienced in managing MSPs, SaaS vendors, and internal IT teams. Excellent stakeholder engagement and communication at senior leadership level. Confident in data driven service reporting and KPI analysis. Certifications such as ITIL v4 Expert, COBIT, ISO 20000, PRINCE2, or equivalent are highly desirable. Key Success Measures ITSM framework designed, approved, and operational within 6 months. Reduction of shadow IT and centralised visibility of all IT services and assets. SLA and KPI compliance achieved across incidents, requests, and changes. Quarterly service performance reviews delivered to ExCo. Positive upward trend in user satisfaction scores and service metrics. Measurable improvements in partner performance and contract governance.