Glassbox Ltd
Norwich, Norfolk
Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences. Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. Glassbox is looking for a DevOps Engineer to join our global team. What You Will do? Work with a diverse set of technologies, simplifying complex solutions. Collaborate closely with multiple teams across the organization. Be part of a team responsible for designing, optimizing, and maintaining ahigh-scale production environmentthat handles massive traffic loads with high complexity. Architect, deploy, and maintain robust and scalable cloud infrastructures on AWSand Azure Develop and optimize CI/CD pipelinesto support automated deployment, testing, and scaling across multiple environments. Implement and manage monitoring, logging, and alerting solutionsacross cloud platforms to ensure application health and performance. Provideadvanced troubleshooting and resolutionfor infrastructure issues in production, development, and testing environments. What You Will Need? 4+ years of experiencein a DevOpsor related engineering role, with a strong background in AWSand cloud-native environments. Proven ability to design, manage, and maintain high-scale production systems, ensuring reliability, performance, and scalability. Deep expertise in cloud technologies and application security, with a strong focus on best practices for securing resilient, scalable, and cost-efficient architectures. Extensive experiencewith containerization and orchestration technologies, including Docker,Kubernetes, and Helm. Proficiency in automation tools such as Terraform, and hands on experience with CI/CD pipelinesusing tools like Jenkins. Strong knowledge of monitoring and logging tools(e.g., Prometheus, Grafana, Loki) to ensure system health, optimize performance, and proactively detect issues. Proficiency in scripting languages(e.g., Node.js,Bash) to automate workflows and enhance operational efficiency. Excellent communication, collaboration, and documentation skills, with a proactive approach to problem solving. Passionate about learningnew technologies and tackling complex challengesin a fast paced environment. Hands on experience managing big data infrastructure, optimizing performance and scalability for data intensive applications. Preferred Proficiency in database technologies, including Cassandra, Elasticsearch, ClickHouse, and PostgreSQL HA. Expertise in Kafka cluster administration, including cross-region replicationand high availability configurations. Experience with MLOps workflows and infrastructure, including model deployment, monitoring, and scaling in production environments. At Glassbox, we value curiosity, ownership, and a constant drive to learn and improve, no matter the gender, nationality, religion, or background. We believe diverse perspectives make us better, and that potential matters just as much as experience, and encourage people of all shapes and sizes to apply. If this role excites you and you're motivated to make an impact - we'd love to hear from you, even if you don't meet every listed qualification.
Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences. Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI driven customer intelligence, Glassbox enables enterprises to deliver secure, proactive, and preventative digital experiences. Its solutions are trusted by highly regulated organizations, including SoFi, Cal, and many others. We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. Glassbox is looking for a DevOps Engineer to join our global team. What You Will do? Work with a diverse set of technologies, simplifying complex solutions. Collaborate closely with multiple teams across the organization. Be part of a team responsible for designing, optimizing, and maintaining ahigh-scale production environmentthat handles massive traffic loads with high complexity. Architect, deploy, and maintain robust and scalable cloud infrastructures on AWSand Azure Develop and optimize CI/CD pipelinesto support automated deployment, testing, and scaling across multiple environments. Implement and manage monitoring, logging, and alerting solutionsacross cloud platforms to ensure application health and performance. Provideadvanced troubleshooting and resolutionfor infrastructure issues in production, development, and testing environments. What You Will Need? 4+ years of experiencein a DevOpsor related engineering role, with a strong background in AWSand cloud-native environments. Proven ability to design, manage, and maintain high-scale production systems, ensuring reliability, performance, and scalability. Deep expertise in cloud technologies and application security, with a strong focus on best practices for securing resilient, scalable, and cost-efficient architectures. Extensive experiencewith containerization and orchestration technologies, including Docker,Kubernetes, and Helm. Proficiency in automation tools such as Terraform, and hands on experience with CI/CD pipelinesusing tools like Jenkins. Strong knowledge of monitoring and logging tools(e.g., Prometheus, Grafana, Loki) to ensure system health, optimize performance, and proactively detect issues. Proficiency in scripting languages(e.g., Node.js,Bash) to automate workflows and enhance operational efficiency. Excellent communication, collaboration, and documentation skills, with a proactive approach to problem solving. Passionate about learningnew technologies and tackling complex challengesin a fast paced environment. Hands on experience managing big data infrastructure, optimizing performance and scalability for data intensive applications. Preferred Proficiency in database technologies, including Cassandra, Elasticsearch, ClickHouse, and PostgreSQL HA. Expertise in Kafka cluster administration, including cross-region replicationand high availability configurations. Experience with MLOps workflows and infrastructure, including model deployment, monitoring, and scaling in production environments. At Glassbox, we value curiosity, ownership, and a constant drive to learn and improve, no matter the gender, nationality, religion, or background. We believe diverse perspectives make us better, and that potential matters just as much as experience, and encourage people of all shapes and sizes to apply. If this role excites you and you're motivated to make an impact - we'd love to hear from you, even if you don't meet every listed qualification.
Glassbox Ltd
Norwich, Norfolk
Salesforce and Business Application Lead We are looking for a strategic technical leader to own the evolution of our GTM tech stack. As the Salesforce & Business Applications Lead, you are the professional who connects the dots between People, Processes, and Systems to create the synergy required to scale. You understand that a company's strategy is only as strong as the flow of its data and the integration of its tools. You are a data-driven professional who knows how to differentiate between the "important" and the "urgent," ensuring our systems optimized for a frictionless Lead-to-Cash journey. Your goal is to build a robust systems architecture where data hygiene is the standard and every integration is built for predictable, global scale. Scalable Systems Architecture: Build and maintain the data architecture required to support ARR growth. Process Automation: Lead the technical execution of automated workflows that reduce operational friction across Sales, Marketing, and Customer Success. Global Data Governance: Embed governance rules directly into SFDC to ensure clean, reliable data for predictive forecasting and ICP insights. Tech Stack Synergy: Ensure seamless integrations between Salesforce and critical business applications (e.g., Finance, Legal, and Support tools). Key Responsibilities System Ownership: Act as the primary architect for Salesforce (SFDC) and integrated business applications, ensuring system health and scalability. Quote-to-Cash Excellence: Own the technical lifecycle of the Quote-to-Cash process, ensuring smooth handoffs between business units. Strategic Requirement Translation: Translate complex business needs into detailed technical requirements, workflows, and system documentation. Data Integrity & BI Support: Partner with the RevOps team to ensure reporting systems provide consistent, accurate data for executive decision-making. User Adoption & Enablement: Lead technical onboarding and ongoing enablement to ensure GTM teams are utilizing systems at a professional level. Project Management: Drive continuous improvement initiatives, running feedback cycles to identify and fix system inefficiencies. Requirements 7 Years of Experience: Extensive experience managing Salesforce and GTM tech stacks (e.g., HubSpot, Outreach, CPQ) in a B2B SaaS environment & Proficiency in platform Best Practices. Mastery of GTM Workflows: Deep technical understanding of lead-to-renewal cycles and cross-functional system logic. Strategic Problem Solver: Ability to influence stakeholders and prioritize a technical roadmap that balances immediate fixes with long-term scalability. Creative thinking, multitasking abilities, and positive energy.
Salesforce and Business Application Lead We are looking for a strategic technical leader to own the evolution of our GTM tech stack. As the Salesforce & Business Applications Lead, you are the professional who connects the dots between People, Processes, and Systems to create the synergy required to scale. You understand that a company's strategy is only as strong as the flow of its data and the integration of its tools. You are a data-driven professional who knows how to differentiate between the "important" and the "urgent," ensuring our systems optimized for a frictionless Lead-to-Cash journey. Your goal is to build a robust systems architecture where data hygiene is the standard and every integration is built for predictable, global scale. Scalable Systems Architecture: Build and maintain the data architecture required to support ARR growth. Process Automation: Lead the technical execution of automated workflows that reduce operational friction across Sales, Marketing, and Customer Success. Global Data Governance: Embed governance rules directly into SFDC to ensure clean, reliable data for predictive forecasting and ICP insights. Tech Stack Synergy: Ensure seamless integrations between Salesforce and critical business applications (e.g., Finance, Legal, and Support tools). Key Responsibilities System Ownership: Act as the primary architect for Salesforce (SFDC) and integrated business applications, ensuring system health and scalability. Quote-to-Cash Excellence: Own the technical lifecycle of the Quote-to-Cash process, ensuring smooth handoffs between business units. Strategic Requirement Translation: Translate complex business needs into detailed technical requirements, workflows, and system documentation. Data Integrity & BI Support: Partner with the RevOps team to ensure reporting systems provide consistent, accurate data for executive decision-making. User Adoption & Enablement: Lead technical onboarding and ongoing enablement to ensure GTM teams are utilizing systems at a professional level. Project Management: Drive continuous improvement initiatives, running feedback cycles to identify and fix system inefficiencies. Requirements 7 Years of Experience: Extensive experience managing Salesforce and GTM tech stacks (e.g., HubSpot, Outreach, CPQ) in a B2B SaaS environment & Proficiency in platform Best Practices. Mastery of GTM Workflows: Deep technical understanding of lead-to-renewal cycles and cross-functional system logic. Strategic Problem Solver: Ability to influence stakeholders and prioritize a technical roadmap that balances immediate fixes with long-term scalability. Creative thinking, multitasking abilities, and positive energy.