Decagon is hiring a Customer Engineer, Agent Builder to deliver end-to-end AI agent builds for strategic enterprise customers. You will own design, integration, and production deployment, working closely with engineering, product, and GTM teams to translate customer needs into reliable, scalable agent solutions. The role requires hands-on coding, APIs, and strong communication with senior technical stakeholders in a fast-paced environment.
24/07/2026
Full time
Decagon is hiring a Customer Engineer, Agent Builder to deliver end-to-end AI agent builds for strategic enterprise customers. You will own design, integration, and production deployment, working closely with engineering, product, and GTM teams to translate customer needs into reliable, scalable agent solutions. The role requires hands-on coding, APIs, and strong communication with senior technical stakeholders in a fast-paced environment.
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just "set it and forget it" when it comes to AI software. Truly successful AI Agents require hands on execution, rigorous iteration, and deep technical delivery to reach enterprise grade performance. We're creating an Agent Builder Org: a specialized technical delivery team responsible for end to end execution of AI agent builds. Agent Builders own the hands on work required to deliver best in class agents-writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer facing: you'll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As a Customer Engineer, Agent Builder, you will be responsible for end to end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise quality agents-partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer's business. You'll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon's agent building platform based on real customer needs. This role is ideal for someone who thrives in fast moving environments, enjoys shipping customer facing technical work, and can balance hands on execution with structured thinking. In this role, you will Own end to end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment. Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non deterministic model outputs. Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real world scenarios. Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale. Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines. Diagnose, debug, and resolve both probabilistic and technical failures through root cause analysis of execution traces, error logs, and model behavior. Design evaluation and regression testing frameworks to validate agent behavior against ground truth and guard against performance drift. Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements. Partner closely with APMs, Engineering, Design, and Go To Market teams to deliver consistent, repeatable, best in class agent builds. Your background looks something like this Have 5+ years of relevant experience in a technical customer facing role (e.g., solutions engineering, forward deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar). Native or business level fluency in both written and spoken English and German is required. Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end to end. Experience delivering production grade customer solutions that require structured execution, testing/validation, and iteration. Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery. Comfort working in fast moving, ambiguous environments where you shape solutions as much as you implement them. Even better if you have Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.). Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations. A Computer Science, Engineering, or Math degree, or equivalent technical experience. Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap. Benefits We proudly offer the following benefits for our full time employees: Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
24/07/2026
Full time
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just "set it and forget it" when it comes to AI software. Truly successful AI Agents require hands on execution, rigorous iteration, and deep technical delivery to reach enterprise grade performance. We're creating an Agent Builder Org: a specialized technical delivery team responsible for end to end execution of AI agent builds. Agent Builders own the hands on work required to deliver best in class agents-writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer facing: you'll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As a Customer Engineer, Agent Builder, you will be responsible for end to end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise quality agents-partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer's business. You'll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon's agent building platform based on real customer needs. This role is ideal for someone who thrives in fast moving environments, enjoys shipping customer facing technical work, and can balance hands on execution with structured thinking. In this role, you will Own end to end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment. Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non deterministic model outputs. Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real world scenarios. Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale. Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines. Diagnose, debug, and resolve both probabilistic and technical failures through root cause analysis of execution traces, error logs, and model behavior. Design evaluation and regression testing frameworks to validate agent behavior against ground truth and guard against performance drift. Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements. Partner closely with APMs, Engineering, Design, and Go To Market teams to deliver consistent, repeatable, best in class agent builds. Your background looks something like this Have 5+ years of relevant experience in a technical customer facing role (e.g., solutions engineering, forward deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar). Native or business level fluency in both written and spoken English and German is required. Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end to end. Experience delivering production grade customer solutions that require structured execution, testing/validation, and iteration. Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery. Comfort working in fast moving, ambiguous environments where you shape solutions as much as you implement them. Even better if you have Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.). Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations. A Computer Science, Engineering, or Math degree, or equivalent technical experience. Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap. Benefits We proudly offer the following benefits for our full time employees: Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just "set it and forget it" when it comes to AI software. Truly successful AI agents require hands on execution, rigorous iteration, and deep technical delivery to reach enterprise grade performance. We're creating an Agent Builder Org: a specialized technical delivery team responsible for end to end execution of AI agent builds. Agent Builders own the hands on work required to deliver best in class agents-writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer facing: you'll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As a Customer Engineer, Agent Builder, you will be responsible for end to end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise quality agents-partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer's business. You'll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon's agent building platform based on real customer needs. This role is ideal for someone who thrives in fast moving environments, enjoys shipping customer facing technical work, and can balance hands on execution with structured thinking. In this role, you will Own end to end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment. Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non deterministic model outputs. Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real world scenarios. Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale. Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines. Diagnose, debug, and resolve both probabilistic and technical failures through root cause analysis of execution traces, error logs, and model behavior. Design evaluation and regression testing frameworks to validate agent behavior against ground truth and guard against performance drift. Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements. Partner closely with APMs, Engineering, Design, and Go To Market teams to deliver consistent, repeatable, best in class agent builds. Your background looks something like this Have 5+ years of relevant experience in a technical customer facing role (e.g., solutions engineering, forward deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar). Native or business level fluency in both written and spoken English and French is required. Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end to end. Experience delivering production grade customer solutions that require structured execution, testing/validation, and iteration. Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery. Comfort working in fast moving, ambiguous environments where you shape solutions as much as you implement them. Even better if you have Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.). Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations. A Computer Science, Engineering, or Math degree, or equivalent technical experience. Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap. Benefits We proudly offer the following benefits for our full time employees: Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
24/07/2026
Full time
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just "set it and forget it" when it comes to AI software. Truly successful AI agents require hands on execution, rigorous iteration, and deep technical delivery to reach enterprise grade performance. We're creating an Agent Builder Org: a specialized technical delivery team responsible for end to end execution of AI agent builds. Agent Builders own the hands on work required to deliver best in class agents-writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer facing: you'll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As a Customer Engineer, Agent Builder, you will be responsible for end to end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise quality agents-partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer's business. You'll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon's agent building platform based on real customer needs. This role is ideal for someone who thrives in fast moving environments, enjoys shipping customer facing technical work, and can balance hands on execution with structured thinking. In this role, you will Own end to end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment. Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non deterministic model outputs. Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real world scenarios. Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale. Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines. Diagnose, debug, and resolve both probabilistic and technical failures through root cause analysis of execution traces, error logs, and model behavior. Design evaluation and regression testing frameworks to validate agent behavior against ground truth and guard against performance drift. Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements. Partner closely with APMs, Engineering, Design, and Go To Market teams to deliver consistent, repeatable, best in class agent builds. Your background looks something like this Have 5+ years of relevant experience in a technical customer facing role (e.g., solutions engineering, forward deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar). Native or business level fluency in both written and spoken English and French is required. Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end to end. Experience delivering production grade customer solutions that require structured execution, testing/validation, and iteration. Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery. Comfort working in fast moving, ambiguous environments where you shape solutions as much as you implement them. Even better if you have Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.). Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations. A Computer Science, Engineering, or Math degree, or equivalent technical experience. Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap. Benefits We proudly offer the following benefits for our full time employees: Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Decagon, the leading conversational AI platform, is hiring a Customer Engineer, Agent Builder to execute end-to-end AI agent builds for strategic customers in an in-office setting in the UK. You will partner with customers and internal teams to translate requirements into build plans and deliver enterprise-grade agents that meaningfully impact the client's business. You'll collaborate with Agent PMs, Engineering, GTM, and Design to create tight feedback loops, design agent behavior, and ensure
24/07/2026
Full time
Decagon, the leading conversational AI platform, is hiring a Customer Engineer, Agent Builder to execute end-to-end AI agent builds for strategic customers in an in-office setting in the UK. You will partner with customers and internal teams to translate requirements into build plans and deliver enterprise-grade agents that meaningfully impact the client's business. You'll collaborate with Agent PMs, Engineering, GTM, and Design to create tight feedback loops, design agent behavior, and ensure
Decagon is seeking a Senior Solutions Engineer to shape the future of our AI powered enterprise solutions. You will bridge pre sales engineering, product strategy, and enterprise architecture, serving as a trusted technical advisor to prospects and customers to drive value based solutions and seamless integration of our platform. You'll partner with Account Executives, architect generative AI experiences, and create demos tailored to each customer's ROI.
17/07/2026
Full time
Decagon is seeking a Senior Solutions Engineer to shape the future of our AI powered enterprise solutions. You will bridge pre sales engineering, product strategy, and enterprise architecture, serving as a trusted technical advisor to prospects and customers to drive value based solutions and seamless integration of our platform. You'll partner with Account Executives, architect generative AI experiences, and create demos tailored to each customer's ROI.
Decagon is seeking an experienced individual to lead the AI Agent Development Team in Greater London. You will own the strategy and execution of deploying AI agents across enterprise environments while partnering with customer teams to meet specific workflow needs. The ideal candidate has over 4 years in customer-facing technical roles, excels in leading complex software deployments, and possesses strong operational instincts. Comprehensive benefits including a generous vacation policy and family-building support will be provided.
16/07/2026
Full time
Decagon is seeking an experienced individual to lead the AI Agent Development Team in Greater London. You will own the strategy and execution of deploying AI agents across enterprise environments while partnering with customer teams to meet specific workflow needs. The ideal candidate has over 4 years in customer-facing technical roles, excels in leading complex software deployments, and possesses strong operational instincts. Comprehensive benefits including a generous vacation policy and family-building support will be provided.
About the Role As part of Decagon's Agent Development Team, you will build and scale the function that develops world class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long term customer success. You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value. You will partner closely with customer teams to understand their workflows and goals, and work cross functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact. In this role, you will Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes. Design agent development strategies tailored to each customer's goals and technical environment. Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation. Lead with assertion, be data driven, and help build the world's highest performing team for developing AI agents. Your background looks something like this 4+ years in customer facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management. Experience leading complex software or AI deployments with measurable results. Technical fluency with SaaS platforms, integrations, and APIs. Strong operational instincts with experience building scalable processes or playbooks. Clear communicator who can work effectively with both executives and operators. Highly organized and comfortable bringing structure to ambiguity in a fast paced environment. Low ego and team first. Your success is the team's success. Even better if you have Familiarity with enterprise systems such as Zendesk or Salesforce. Experience building a new function or operating model from the ground up. Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains. Benefits Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
16/07/2026
Full time
About the Role As part of Decagon's Agent Development Team, you will build and scale the function that develops world class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long term customer success. You will design and own the agent development playbook, creating the frameworks, processes, and standards that make agent builds repeatable and scalable as we grow. You will continuously improve how we deliver by leveraging AI tools, automation, and strong operational design to increase efficiency and reduce time to value. You will partner closely with customer teams to understand their workflows and goals, and work cross functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact. In this role, you will Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes. Design agent development strategies tailored to each customer's goals and technical environment. Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation. Lead with assertion, be data driven, and help build the world's highest performing team for developing AI agents. Your background looks something like this 4+ years in customer facing technical roles like implementations or solutions consulting, or in consulting, finance, product, or project management. Experience leading complex software or AI deployments with measurable results. Technical fluency with SaaS platforms, integrations, and APIs. Strong operational instincts with experience building scalable processes or playbooks. Clear communicator who can work effectively with both executives and operators. Highly organized and comfortable bringing structure to ambiguity in a fast paced environment. Low ego and team first. Your success is the team's success. Even better if you have Familiarity with enterprise systems such as Zendesk or Salesforce. Experience building a new function or operating model from the ground up. Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains. Benefits Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just "set it and forget it" when it comes to AI software. Truly successful AI Agents require hands on execution, rigorous iteration, and deep technical delivery to reach enterprise grade performance. We're creating an Agent Builder Org: a specialized technical delivery team responsible for end to end execution of AI agent builds. Agent Builders own the hands on work required to deliver best in class agents-writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer facing: you'll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As a Customer Engineer, Agent Builder, you will be responsible for end to end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise quality agents-partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer's business. You'll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon's agent building platform based on real customer needs. This role is ideal for someone who thrives in fast moving environments, enjoys shipping customer facing technical work, and can balance hands on execution with structured thinking. In this role, you will Own end to end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration. Write and maintain key agent building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes. Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real world scenarios. Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments. Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines. Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements. Partner closely with APMs, Engineering, Design, and Go To Market teams to deliver consistent, repeatable, best in class agent builds. Your background looks something like this Have 5+ years of relevant experience in a technical customer facing role (e.g., solutions engineering, forward deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar). Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end to end. Experience delivering production grade customer solutions that require structured execution, testing/validation, and iteration. Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery. Comfort working in fast moving, ambiguous environments where you shape solutions as much as you implement them. Even better if you have Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.). Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations. A Computer Science, Engineering, or Math degree, or equivalent technical experience. Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap. Benefits We proudly offer the following benefits for our full time employees: Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
14/07/2026
Full time
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team Over the past few years, development of LLMs has evolved at a rapid pace. It's not enough for our customers to just "set it and forget it" when it comes to AI software. Truly successful AI Agents require hands on execution, rigorous iteration, and deep technical delivery to reach enterprise grade performance. We're creating an Agent Builder Org: a specialized technical delivery team responsible for end to end execution of AI agent builds. Agent Builders own the hands on work required to deliver best in class agents-writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Builders are technical and customer facing: you'll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution. About the Role As a Customer Engineer, Agent Builder, you will be responsible for end to end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise quality agents-partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer's business. You'll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon's agent building platform based on real customer needs. This role is ideal for someone who thrives in fast moving environments, enjoys shipping customer facing technical work, and can balance hands on execution with structured thinking. In this role, you will Own end to end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration. Write and maintain key agent building artifacts (e.g., AOPs), and configure agent behavior to optimize quality, reliability, and business outcomes. Configure and validate guardrails to ensure safe, compliant, and predictable agent performance across real world scenarios. Set up, test, and validate customer integrations (e.g., ticketing systems), including building tools and workflows needed for successful deployments. Interface with senior technical stakeholders at customers to define success criteria, gather requirements, and drive delivery against timelines. Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements. Partner closely with APMs, Engineering, Design, and Go To Market teams to deliver consistent, repeatable, best in class agent builds. Your background looks something like this Have 5+ years of relevant experience in a technical customer facing role (e.g., solutions engineering, forward deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar). Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end to end. Experience delivering production grade customer solutions that require structured execution, testing/validation, and iteration. Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery. Comfort working in fast moving, ambiguous environments where you shape solutions as much as you implement them. Even better if you have Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.). Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations. A Computer Science, Engineering, or Math degree, or equivalent technical experience. Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap. Benefits We proudly offer the following benefits for our full time employees: Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Decagon is looking for a Customer Engineer, Agent Builder, to execute end-to-end AI agent builds for enterprise customers. This role requires strong technical skills, with over 5 years of relevant experience in a customer-facing position. You will collaborate with various teams and stakeholders to deliver high-quality AI solutions. The company offers a comprehensive benefits package, including a generous vacation policy, medical insurance, and parental leave.
14/07/2026
Full time
Decagon is looking for a Customer Engineer, Agent Builder, to execute end-to-end AI agent builds for enterprise customers. This role requires strong technical skills, with over 5 years of relevant experience in a customer-facing position. You will collaborate with various teams and stakeholders to deliver high-quality AI solutions. The company offers a comprehensive benefits package, including a generous vacation policy, medical insurance, and parental leave.
Decagon is seeking an Office Manager for their Workplace Services team in Greater London. This role involves supporting daily office operations, ensuring a welcoming environment for guests, and overseeing administrative and operational tasks. The ideal candidate will have 1-3 years of office management experience, strong communication skills, and a customer service mindset. Competitive benefits include a flexible vacation policy, medical coverage, and daily lunches. Join Decagon and contribute to a productive workplace culture.
11/07/2026
Full time
Decagon is seeking an Office Manager for their Workplace Services team in Greater London. This role involves supporting daily office operations, ensuring a welcoming environment for guests, and overseeing administrative and operational tasks. The ideal candidate will have 1-3 years of office management experience, strong communication skills, and a customer service mindset. Competitive benefits include a flexible vacation policy, medical coverage, and daily lunches. Join Decagon and contribute to a productive workplace culture.
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role As an Office Manager on our Workplace Services team, you will be the backbone of our office operations, ensuring that everything runs smoothly and efficiently. You'll create a welcoming and organized environment, supporting both employees and visitors while handling a variety of administrative and operational tasks. Your role will be integral in maintaining a positive workplace culture and keeping our office space optimized for productivity. In this role, you will own Office Operations Provide a warm and professional welcome to guests, ensuring they have a great experience Keep conference rooms well-maintained, manage meeting schedules, and ensure all necessary equipment is ready to use Oversee office, kitchen, and shared workspace upkeep, ensuring supplies are stocked and areas remain organized Manage meal deliveries, including coordinating lunch and dinner orders, as well as setup and cleanup Support internal events and special occasions, handling logistics to ensure smooth execution Coordinate office maintenance, repairs, and serve as the main contact for building management Monitor and maintain office supply levels to ensure the team has everything they need Assist with onboarding by preparing workstations, welcoming new hires, and ensuring their workspace is ready from day one Take ownership of special projects as assigned to improve office operations and efficiency Executive & Administrative Support Provide light calendar support for senior leaders, helping coordinate meetings, manage scheduling conflicts, and book rooms Assist with travel bookings and itinerary preparation on an ad hoc basis Handle occasional administrative tasks such as preparing meeting materials, managing correspondence, or supporting team logistics IT Support Serve as the first point of contact for basic office tech issues - printers, AV equipment, and video call setups Liaise with IT vendors to coordinate repairs and elevate issues as needed Your background looks something like this 1-3 years of experience in an office management, administrative, or operational support role Strong written and verbal communication skills, with the ability to interact professionally across all levels of the organization Experience managing multiple priorities in a fast-paced environment while maintaining attention to detail A strong customer service approach and mentality A knack for spotting inefficiencies and taking initiative to improve processes A track record of being the go-to person who keeps things running behind the scenes Benefits We proudly offer the following benefits for our full-time employees: Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
05/07/2026
Full time
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role As an Office Manager on our Workplace Services team, you will be the backbone of our office operations, ensuring that everything runs smoothly and efficiently. You'll create a welcoming and organized environment, supporting both employees and visitors while handling a variety of administrative and operational tasks. Your role will be integral in maintaining a positive workplace culture and keeping our office space optimized for productivity. In this role, you will own Office Operations Provide a warm and professional welcome to guests, ensuring they have a great experience Keep conference rooms well-maintained, manage meeting schedules, and ensure all necessary equipment is ready to use Oversee office, kitchen, and shared workspace upkeep, ensuring supplies are stocked and areas remain organized Manage meal deliveries, including coordinating lunch and dinner orders, as well as setup and cleanup Support internal events and special occasions, handling logistics to ensure smooth execution Coordinate office maintenance, repairs, and serve as the main contact for building management Monitor and maintain office supply levels to ensure the team has everything they need Assist with onboarding by preparing workstations, welcoming new hires, and ensuring their workspace is ready from day one Take ownership of special projects as assigned to improve office operations and efficiency Executive & Administrative Support Provide light calendar support for senior leaders, helping coordinate meetings, manage scheduling conflicts, and book rooms Assist with travel bookings and itinerary preparation on an ad hoc basis Handle occasional administrative tasks such as preparing meeting materials, managing correspondence, or supporting team logistics IT Support Serve as the first point of contact for basic office tech issues - printers, AV equipment, and video call setups Liaise with IT vendors to coordinate repairs and elevate issues as needed Your background looks something like this 1-3 years of experience in an office management, administrative, or operational support role Strong written and verbal communication skills, with the ability to interact professionally across all levels of the organization Experience managing multiple priorities in a fast-paced environment while maintaining attention to detail A strong customer service approach and mentality A knack for spotting inefficiencies and taking initiative to improve processes A track record of being the go-to person who keeps things running behind the scenes Benefits We proudly offer the following benefits for our full-time employees: Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon's growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions. Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues. About the Role On the Agent Engineering team, you'll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You'll work directly with leaders across industries like finance, healthcare and hospitality, solving their users' needs with reliable and intuitive AI agents. Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users. In this role, you will Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention Identify cross-customer trends that guide the evolution of Decagon's agent building platform and research efforts Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers Your background looks something like this Have 3+ years of industry experience in software engineering Proficiency with Python, Typescript and asynchronous programming A high degree of comfort digging into system failures within deep technology stacks using any tool necessary Even better Prior experience working with multi-modal models Benefits Medical, dental, and vision benefits Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break Daily lunches, dinners and snacks in the office to keep you at your best Compensation £125,000 - £180,000 + Offers Equity Benefits We proudly offer the following benefits for our full-time employees: Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
04/07/2026
Full time
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Team The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon's growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions. Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues. About the Role On the Agent Engineering team, you'll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You'll work directly with leaders across industries like finance, healthcare and hospitality, solving their users' needs with reliable and intuitive AI agents. Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users. In this role, you will Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention Identify cross-customer trends that guide the evolution of Decagon's agent building platform and research efforts Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers Your background looks something like this Have 3+ years of industry experience in software engineering Proficiency with Python, Typescript and asynchronous programming A high degree of comfort digging into system failures within deep technology stacks using any tool necessary Even better Prior experience working with multi-modal models Benefits Medical, dental, and vision benefits Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break Daily lunches, dinners and snacks in the office to keep you at your best Compensation £125,000 - £180,000 + Offers Equity Benefits We proudly offer the following benefits for our full-time employees: Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) Parental Leave Fertility and family building benefits through Carrot Daily lunches and snacks in the office to keep you at your best These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Decagon, based in Greater London, seeks an experienced software engineer to join the Agent Engineering team. This role focuses on designing and building AI agents to enhance customer interactions across various industries. Ideal candidates should have over 3 years of experience, expertise in Python and Typescript, and a knack for solving complex challenges. The position offers a competitive salary of £125,000 - £180,000 plus equity, alongside generous benefits including medical, dental, and vision coverage, and a flexible vacation policy.
04/07/2026
Full time
Decagon, based in Greater London, seeks an experienced software engineer to join the Agent Engineering team. This role focuses on designing and building AI agents to enhance customer interactions across various industries. Ideal candidates should have over 3 years of experience, expertise in Python and Typescript, and a knack for solving complex challenges. The position offers a competitive salary of £125,000 - £180,000 plus equity, alongside generous benefits including medical, dental, and vision coverage, and a flexible vacation policy.