Ishida Europe Limited
Birmingham, Staffordshire
Apply now Job no: 495175 Work type: Full time Location: Woodgate, Birmingham Categories: Design Engineer, Project Management Main Purpose of the role The role holder is accountable for supporting the achievement of Ishida Europe's order intake targets through the delivery of accurate, timely, and commercially robust proposal outputs, aligned to defined processes and governance. Deliver high-quality, accurate, and complete proposal outputs aligned to agreed technical and commercial scope. Ensure timely delivery of all proposal activities in line with business priorities and customer expectations. Maintain full compliance with defined processes, governance standards, and data integrity requirements. Primary Responsibilities The role holder is responsible for contributing to the successful conversion of opportunities into orders by delivering high-quality proposal outputs aligned to customer requirements and business expectations. Develop accurate and complete proposal content aligned to defined technical solutions and customer requirements. Whilst also including in-house development activities to support the creation of bespoke design solutions, thereby enhancing Ishida's technical capability, strengthening market positioning, and supporting the retention of intellectual property. Prepare and maintain layout drawings, system descriptions, and supporting technical documentation. Ensure alignment between Applications inputs and proposal outputs, including scope, performance assumptions, and system design. Coordinate with internal stakeholders to ensure all required inputs are captured, validated, and reflected correctly. Review customer User Requirement Specifications (URS) and ensure the proposal content is aligned to customer requests. Prepare detailed and accurate cost sheets covering equipment, integration, and implementation activities. Ensure all cost inputs are complete, validated, and aligned to the agreed scope of supply. Support commercial submissions by providing clear and structured cost and scope information. Identify and highlight risks, assumptions, and exclusions that may impact cost or delivery. Manage assigned workload to ensure timely delivery of proposals in line with agreed priorities and deadlines. Support Sales teams with responsive and proactive handling of enquiries and quotation requests. Monitor progress of assigned opportunities and elevate risks to delivery timelines where required. Ensure all activities are completed in line with defined processes, governance requirements, and standard templates. Maintain accurate and up-to-date records within CRM systems (Dynamics 365), including opportunities, quotations, and customer interactions. Support stage-gate requirements by ensuring all necessary documentation (costs, risks, assumptions) is complete and available. Support the transition from proposal to order by ensuring all technical and commercial documentation is complete and accurate. Assist in the preparation of handover packs for Project teams, ensuring clarity of scope, assumptions, and deliverables. Support internal and external meetings where required, including customer sales visits, site surveys, FATs, PDIs, and project kick-offs. What skills are we looking for? The successful candidate must have a degree in Mechanical and/or Electrical Engineering, along with a full UK driving licence and valid passport. You will have strong technical and sales writing skills in a third-person narrative, with a competent working knowledge of Microsoft Office and 2D AutoCAD, including a clear understanding of technical layout drawings. A good understanding of the food industry and FMCG production systems is essential, alongside the ability to work to deadlines and manage multiple enquiries effectively. You will demonstrate excellent communication and organisational skills, a strong ability to problem solve, and a proven track record of delivering against objectives. Fluency in English is required. The ideal candidate will have proven experience within a design, project, or proposal environment, with additional skills in SolidWorks 3D CAD and fluency in another language being advantageous. You will be highly organised, detail-oriented, and action-focused, with strong planning and prioritisation skills. A driven individual with a results-oriented mindset, you will possess strong interpersonal skills, a customer-focused approach, and the ability to work collaboratively while maintaining high standards and attention to detail. Advertised: 12 May 2026 GMT Daylight Time Applications close:
Apply now Job no: 495175 Work type: Full time Location: Woodgate, Birmingham Categories: Design Engineer, Project Management Main Purpose of the role The role holder is accountable for supporting the achievement of Ishida Europe's order intake targets through the delivery of accurate, timely, and commercially robust proposal outputs, aligned to defined processes and governance. Deliver high-quality, accurate, and complete proposal outputs aligned to agreed technical and commercial scope. Ensure timely delivery of all proposal activities in line with business priorities and customer expectations. Maintain full compliance with defined processes, governance standards, and data integrity requirements. Primary Responsibilities The role holder is responsible for contributing to the successful conversion of opportunities into orders by delivering high-quality proposal outputs aligned to customer requirements and business expectations. Develop accurate and complete proposal content aligned to defined technical solutions and customer requirements. Whilst also including in-house development activities to support the creation of bespoke design solutions, thereby enhancing Ishida's technical capability, strengthening market positioning, and supporting the retention of intellectual property. Prepare and maintain layout drawings, system descriptions, and supporting technical documentation. Ensure alignment between Applications inputs and proposal outputs, including scope, performance assumptions, and system design. Coordinate with internal stakeholders to ensure all required inputs are captured, validated, and reflected correctly. Review customer User Requirement Specifications (URS) and ensure the proposal content is aligned to customer requests. Prepare detailed and accurate cost sheets covering equipment, integration, and implementation activities. Ensure all cost inputs are complete, validated, and aligned to the agreed scope of supply. Support commercial submissions by providing clear and structured cost and scope information. Identify and highlight risks, assumptions, and exclusions that may impact cost or delivery. Manage assigned workload to ensure timely delivery of proposals in line with agreed priorities and deadlines. Support Sales teams with responsive and proactive handling of enquiries and quotation requests. Monitor progress of assigned opportunities and elevate risks to delivery timelines where required. Ensure all activities are completed in line with defined processes, governance requirements, and standard templates. Maintain accurate and up-to-date records within CRM systems (Dynamics 365), including opportunities, quotations, and customer interactions. Support stage-gate requirements by ensuring all necessary documentation (costs, risks, assumptions) is complete and available. Support the transition from proposal to order by ensuring all technical and commercial documentation is complete and accurate. Assist in the preparation of handover packs for Project teams, ensuring clarity of scope, assumptions, and deliverables. Support internal and external meetings where required, including customer sales visits, site surveys, FATs, PDIs, and project kick-offs. What skills are we looking for? The successful candidate must have a degree in Mechanical and/or Electrical Engineering, along with a full UK driving licence and valid passport. You will have strong technical and sales writing skills in a third-person narrative, with a competent working knowledge of Microsoft Office and 2D AutoCAD, including a clear understanding of technical layout drawings. A good understanding of the food industry and FMCG production systems is essential, alongside the ability to work to deadlines and manage multiple enquiries effectively. You will demonstrate excellent communication and organisational skills, a strong ability to problem solve, and a proven track record of delivering against objectives. Fluency in English is required. The ideal candidate will have proven experience within a design, project, or proposal environment, with additional skills in SolidWorks 3D CAD and fluency in another language being advantageous. You will be highly organised, detail-oriented, and action-focused, with strong planning and prioritisation skills. A driven individual with a results-oriented mindset, you will possess strong interpersonal skills, a customer-focused approach, and the ability to work collaboratively while maintaining high standards and attention to detail. Advertised: 12 May 2026 GMT Daylight Time Applications close:
Ishida Europe Limited
Birmingham, Staffordshire
Job no: 495182 Work type: Full time Location: Woodgate, Birmingham, United Kingdom Main Purpose of the role As a trusted partner to our customers, we are dedicated to ensuring that the equipment and services we provide operate at peak efficiency with minimal downtime. Within the Technical Support team, we are key in achieving this mission, positioning ourselves as the preferred partner for our customers. Our efforts directly contribute to driving repeat business and helping customers save millions in potential revenue lost due to production downtime and inefficiencies. The successful candidate will play a vital role in this by troubleshooting and resolving complex technical issues related to our equipment and services. This role requires close collaboration with aftersales, sales, and engineering teams to offer technical support while maintaining exceptional customer service and communication. Strong problem solving skills, effective communication, and the ability to thrive in a fast paced, dynamic environment focused on minimizing machine downtime are essential for success. Primary Responsibilities Advanced Troubleshooting: Provide expert technical support by diagnosing and resolving issues with our equipment and services, aiming to minimize customer machine downtime. Customer Service & Communication: Deliver outstanding customer service through various channels, including phone, ticketing systems, and remote access tools. Ensure all customer interactions are documented, and issues are resolved quickly and effectively. Collaboration: Work closely with engineering teams to address technical challenges and support continuous improvement in the services provided. Technical Documentation: Contribute to the creation and maintenance of detailed technical documentation, including reports, troubleshooting guides, and work instructions, to support customers and internal teams. Remote Technical Support: Provide remote technical assistance using tools like SightCall, Sentinel, and TeamViewer, ensuring quick and efficient issue resolution. Task Prioritisation: Effectively manage multiple tasks in a fast paced environment, prioritising them to meet deadlines and customer needs. Ticketing System Management: Use the ticketing system to log and manage customer issues, ensuring accurate and up to date records. System and Network Knowledge: Utilise Ishida systems and maintain knowledge of computer networking to assist with related technical issues. What skills are we looking for? To be successful in this role, you should have strong knowledge of technical and engineering products, excellent communication skills, and the ability to convey and assimilate complex information. You should have experience across both electrical and mechanical disciplines, along with strong administration and forward planning skills and being IT literate is essential. The ideal candidate will have demonstrable experience gained within the food, engineering, or manufacturing industry. You should be comfortable working to tight deadlines and have a positive 'can do / will do' approach to challenges. A willingness to learn, the ability to take constructive feedback, and confidence in asking for support when needed are important. You must be conscientious, organised, and take responsibility for your work. Flexibility and the ability to work as part of a highly motivated team are key. Strong communication and interpersonal skills are essential, along with abilities in planning, organising, and networking. You should be focused on delivering results and meeting customer expectations, adapting to change, and confident in making decisions and taking action. Above all, you must ensure work is completed correctly and efficiently in line with deadlines. Experience in aftersales technical support or field service is highly desirable. Knowledge of PLCs, networking, MYSQL, Windows Server and PuTTy would be advantageous.
Job no: 495182 Work type: Full time Location: Woodgate, Birmingham, United Kingdom Main Purpose of the role As a trusted partner to our customers, we are dedicated to ensuring that the equipment and services we provide operate at peak efficiency with minimal downtime. Within the Technical Support team, we are key in achieving this mission, positioning ourselves as the preferred partner for our customers. Our efforts directly contribute to driving repeat business and helping customers save millions in potential revenue lost due to production downtime and inefficiencies. The successful candidate will play a vital role in this by troubleshooting and resolving complex technical issues related to our equipment and services. This role requires close collaboration with aftersales, sales, and engineering teams to offer technical support while maintaining exceptional customer service and communication. Strong problem solving skills, effective communication, and the ability to thrive in a fast paced, dynamic environment focused on minimizing machine downtime are essential for success. Primary Responsibilities Advanced Troubleshooting: Provide expert technical support by diagnosing and resolving issues with our equipment and services, aiming to minimize customer machine downtime. Customer Service & Communication: Deliver outstanding customer service through various channels, including phone, ticketing systems, and remote access tools. Ensure all customer interactions are documented, and issues are resolved quickly and effectively. Collaboration: Work closely with engineering teams to address technical challenges and support continuous improvement in the services provided. Technical Documentation: Contribute to the creation and maintenance of detailed technical documentation, including reports, troubleshooting guides, and work instructions, to support customers and internal teams. Remote Technical Support: Provide remote technical assistance using tools like SightCall, Sentinel, and TeamViewer, ensuring quick and efficient issue resolution. Task Prioritisation: Effectively manage multiple tasks in a fast paced environment, prioritising them to meet deadlines and customer needs. Ticketing System Management: Use the ticketing system to log and manage customer issues, ensuring accurate and up to date records. System and Network Knowledge: Utilise Ishida systems and maintain knowledge of computer networking to assist with related technical issues. What skills are we looking for? To be successful in this role, you should have strong knowledge of technical and engineering products, excellent communication skills, and the ability to convey and assimilate complex information. You should have experience across both electrical and mechanical disciplines, along with strong administration and forward planning skills and being IT literate is essential. The ideal candidate will have demonstrable experience gained within the food, engineering, or manufacturing industry. You should be comfortable working to tight deadlines and have a positive 'can do / will do' approach to challenges. A willingness to learn, the ability to take constructive feedback, and confidence in asking for support when needed are important. You must be conscientious, organised, and take responsibility for your work. Flexibility and the ability to work as part of a highly motivated team are key. Strong communication and interpersonal skills are essential, along with abilities in planning, organising, and networking. You should be focused on delivering results and meeting customer expectations, adapting to change, and confident in making decisions and taking action. Above all, you must ensure work is completed correctly and efficiently in line with deadlines. Experience in aftersales technical support or field service is highly desirable. Knowledge of PLCs, networking, MYSQL, Windows Server and PuTTy would be advantageous.