Epiq Systems, Inc
Legal Technology Support Specialist page is loaded Legal Technology Support Specialistremote type: Onsite: Work in Office Full-Timelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RAt Epiq , your work contributes to complex, global legal outcomes. You'll join a values driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale. Job Description: OverviewThe Legal Technology Support Specialist provides expert technical and client support for the Service Delivery department. The role focuses on the installation, maintenance, expert troubleshooting, and operation of court reporting equipment and hearing-room technology across the EMEA region. Support covers transcription, electronic presentation of evidence (EPE), TMX, audio management, videoconferencing, and wider court-technology services. Providing high quality technical and client support to internal teams and external stakeholders. Manage hardware and application support, ensuring equipment is prepared, tested, and fully operational for hearings. Deliver excellent customer service, including audio and document management support. Maintain clear, reliable communication and manage multiple requests efficiently while working in fast-paced environments.This is a predominantly onsite role based in London (5 days per week), with occasional travel across the region and opportunities for remote working during court recess periods at the discretion of the Technical Delivery Manager. This role supports both in-person and virtual hearings across all EMEA regions and requires a high level of technical competency, communication, and customer service. Key Responsibilities Technical Setup & Support Oversee installation, proactive support, and de-rig of equipment for court hearings across EMEA Conduct technical setup and re rig activities for hearing rooms and virtual environments Deliver technical assistance for EPIQ-managed cases, including transcription, evidence presentation and document management systems Install and support Audio-Visual services. Provide onsite specialist support for Audio-Visual service contracts Manage hardware and application support, ensuring equipment is prepared, tested, and fully operational for hearings Conduct and document regular equipment tests to meet audit standards and ensure uninterrupted hearings Perform daily connectivity checks on hearing solutions Uphold safety protocols, including manual handling of equipment Produce hearing room schematics for design solutions Serve as an EPE Operator or videoconferencing moderator for court hearings as required, demonstrating professionalism and serving as a role model for independent contractors Coordinate with Project Management and Scheduling teams prior to each hearing to ensure all technical requirements are planned and fulfilled in advance Equipment & Data Management Maintain accurate records of equipment allocation, tracking logs, upgrades, and maintenance protocols for court reporting equipment. Ensure all precise tracking across multiple hearings Manage a detailed fault log to monitor and mitigate technical issues Update procedures in line with risk management to mitigate technical issues Identify best fit equipment and applications to meet client needs and proactively engage in new system rollouts Ensure all data is stored securely in compliance with data retention policies, and guarantee that all equipment is wiped and imaged accordingly, including the maintenance of internal secure file transfer platforms Complete biannual stock audits during court recess periods Track equipment allocation across multiple hearings with accuracy Client & Contractor Support Provide exceptional client-facing support Participate in introductory client meetings to support seamless delivery Participate in client feedback meetings Produce client-facing documentation inclusive of training manuals, technical quick reference guides, demos, RCA documentation, contractor training materials Provide clear timely client communication Support the operations team in the delivery of client requests Train, support, and conduct quality checks for independent contractors Provide professional, first-class service to our clients in the hearing room setting Project & Service Coordination Collaborate with the Project Management Team to organise and process TMX hearing bundles prior to EPE service delivery, ensuring Operators are well-prepared Coordinate with Project Management and Scheduling teams to ensure all hearing requirements are met Partake in project calls to identify best fit technical solutions, problem solve complex technical requirements implementing these solutions in the hearing room Communicate complex technical solutions to clients and internal stakeholders Log technical activities within the internal database to support accurate recording keeping and billing Identify and implement cost efficiencies Create hearing room schematics for existing and new technology solutions Prepare business justifications for new technical solutions Audio & Transcript Operations Collect, edit, and securely upload audio recordings from courts and government venues Process audio transcript syncing requests via relevant software Manage and monitor audio requests in line with technical and security requirements Continuous Improvement & Collaboration Identify and implement operational improvements and innovative solutions. Write and maintain procedure manuals and training guides Support Senior Business Application Engineer and maintain vendor relationships Lead projects involving software development and provide updates across international team stakeholders. Demonstrate high-level communication and multitasking abilities as measured by KPIs established by the Technical Delivery Manager, maintaining responsiveness via email and MS Teams. Proactively identify opportunities for improvement, employ problem-solving skills, and implement innovative solutions. Communicate positively with stakeholders with well-considered and documented technical set-up and innovations Skills and Competencies Team-oriented, supportive, and collaborative Confident in client-facing roles including kick-off calls, meetings, and in-court setups Knowledge-driven, results-focused, adaptable, and flexible to occasional out-of-hours work Professional appearance and positive communicator at all levels Strong problem-solving, workload prioritisation, and initiative Self-motivated and committed to personal and team development Strong technical troubleshooting skills Excellent communication and client facing abilities Ability to multitask and remain effective under time pressure High attention to detail and strong organisation skills Willingness to travel and support hearings across the region Background & Profile Strong technical capability with broad IT competence. Advanced Microsoft Excel skills. Experience creating technical installations diagrams and supporting training material Experience in a client facing technical support role Excellent written and spoken communication; able to multi-task effectively. Interpersonal strengths including analytical, pragmatic, and thorough approaches. Experience in client-facing environments with high-level professionals. Highly organised, positive, and able to work independently.If you enjoy fast-paced environments, growth, and working with enthusiastic high
Legal Technology Support Specialist page is loaded Legal Technology Support Specialistremote type: Onsite: Work in Office Full-Timelocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: RAt Epiq , your work contributes to complex, global legal outcomes. You'll join a values driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale. Job Description: OverviewThe Legal Technology Support Specialist provides expert technical and client support for the Service Delivery department. The role focuses on the installation, maintenance, expert troubleshooting, and operation of court reporting equipment and hearing-room technology across the EMEA region. Support covers transcription, electronic presentation of evidence (EPE), TMX, audio management, videoconferencing, and wider court-technology services. Providing high quality technical and client support to internal teams and external stakeholders. Manage hardware and application support, ensuring equipment is prepared, tested, and fully operational for hearings. Deliver excellent customer service, including audio and document management support. Maintain clear, reliable communication and manage multiple requests efficiently while working in fast-paced environments.This is a predominantly onsite role based in London (5 days per week), with occasional travel across the region and opportunities for remote working during court recess periods at the discretion of the Technical Delivery Manager. This role supports both in-person and virtual hearings across all EMEA regions and requires a high level of technical competency, communication, and customer service. Key Responsibilities Technical Setup & Support Oversee installation, proactive support, and de-rig of equipment for court hearings across EMEA Conduct technical setup and re rig activities for hearing rooms and virtual environments Deliver technical assistance for EPIQ-managed cases, including transcription, evidence presentation and document management systems Install and support Audio-Visual services. Provide onsite specialist support for Audio-Visual service contracts Manage hardware and application support, ensuring equipment is prepared, tested, and fully operational for hearings Conduct and document regular equipment tests to meet audit standards and ensure uninterrupted hearings Perform daily connectivity checks on hearing solutions Uphold safety protocols, including manual handling of equipment Produce hearing room schematics for design solutions Serve as an EPE Operator or videoconferencing moderator for court hearings as required, demonstrating professionalism and serving as a role model for independent contractors Coordinate with Project Management and Scheduling teams prior to each hearing to ensure all technical requirements are planned and fulfilled in advance Equipment & Data Management Maintain accurate records of equipment allocation, tracking logs, upgrades, and maintenance protocols for court reporting equipment. Ensure all precise tracking across multiple hearings Manage a detailed fault log to monitor and mitigate technical issues Update procedures in line with risk management to mitigate technical issues Identify best fit equipment and applications to meet client needs and proactively engage in new system rollouts Ensure all data is stored securely in compliance with data retention policies, and guarantee that all equipment is wiped and imaged accordingly, including the maintenance of internal secure file transfer platforms Complete biannual stock audits during court recess periods Track equipment allocation across multiple hearings with accuracy Client & Contractor Support Provide exceptional client-facing support Participate in introductory client meetings to support seamless delivery Participate in client feedback meetings Produce client-facing documentation inclusive of training manuals, technical quick reference guides, demos, RCA documentation, contractor training materials Provide clear timely client communication Support the operations team in the delivery of client requests Train, support, and conduct quality checks for independent contractors Provide professional, first-class service to our clients in the hearing room setting Project & Service Coordination Collaborate with the Project Management Team to organise and process TMX hearing bundles prior to EPE service delivery, ensuring Operators are well-prepared Coordinate with Project Management and Scheduling teams to ensure all hearing requirements are met Partake in project calls to identify best fit technical solutions, problem solve complex technical requirements implementing these solutions in the hearing room Communicate complex technical solutions to clients and internal stakeholders Log technical activities within the internal database to support accurate recording keeping and billing Identify and implement cost efficiencies Create hearing room schematics for existing and new technology solutions Prepare business justifications for new technical solutions Audio & Transcript Operations Collect, edit, and securely upload audio recordings from courts and government venues Process audio transcript syncing requests via relevant software Manage and monitor audio requests in line with technical and security requirements Continuous Improvement & Collaboration Identify and implement operational improvements and innovative solutions. Write and maintain procedure manuals and training guides Support Senior Business Application Engineer and maintain vendor relationships Lead projects involving software development and provide updates across international team stakeholders. Demonstrate high-level communication and multitasking abilities as measured by KPIs established by the Technical Delivery Manager, maintaining responsiveness via email and MS Teams. Proactively identify opportunities for improvement, employ problem-solving skills, and implement innovative solutions. Communicate positively with stakeholders with well-considered and documented technical set-up and innovations Skills and Competencies Team-oriented, supportive, and collaborative Confident in client-facing roles including kick-off calls, meetings, and in-court setups Knowledge-driven, results-focused, adaptable, and flexible to occasional out-of-hours work Professional appearance and positive communicator at all levels Strong problem-solving, workload prioritisation, and initiative Self-motivated and committed to personal and team development Strong technical troubleshooting skills Excellent communication and client facing abilities Ability to multitask and remain effective under time pressure High attention to detail and strong organisation skills Willingness to travel and support hearings across the region Background & Profile Strong technical capability with broad IT competence. Advanced Microsoft Excel skills. Experience creating technical installations diagrams and supporting training material Experience in a client facing technical support role Excellent written and spoken communication; able to multi-task effectively. Interpersonal strengths including analytical, pragmatic, and thorough approaches. Experience in client-facing environments with high-level professionals. Highly organised, positive, and able to work independently.If you enjoy fast-paced environments, growth, and working with enthusiastic high
Epiq Systems, Inc
CLM - Business Analyst page is loaded CLM - Business Analystremote type: Remote: Work from Home Full-Timelocations: GBR - UK Remote Officetime type: Full timeposted on: Posted Todayjob requisition id: RIt's fun to work at a company where people truly believe in what they are doing! Job Description: Please note: this opportunity requires flexibility working on US hours Job DescriptionWe are seeking a detail-oriented and analytical Senior Business Analyst with expertise implementing Contract Lifecycle Management (CLM) systems to join our team. This role will be a key contributor to CLM implementation projects, working closely with clients to understand business needs, analyze contract management processes, and support the design and deployment of CLM solutions. The ideal candidate will have a strong background in requirements gathering, process mapping, and solution configuration, with a focus on delivering tailored solutions that drive efficiency and compliance in contract management. Key Responsibilities: Requirements Gathering & Stakeholder Engagement + Conduct interviews and workshops with stakeholders to gather, document, and validate business requirements for CLM projects. + Develop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvements. + Serve as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goals. Process Analysis & Future-State Design + Analyze current-state contract lifecycle processes, including contract creation, approval, negotiation, and post-execution management. + Collaborate with clients to design future-state processes, focusing on best practices and optimizing the CLM workflow for scalability and compliance. + Develop and present detailed process maps, functional specifications, and solution documentation for stakeholder review. Solution Configuration & Implementation Support + Configure CLM systems based on gathered requirements, including setting up workflows, templates, metadata, and reporting dashboards. + Partner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the CLM implementation. + Support testing phases by developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution quality. Training & User Adoption + Develop training materials, user guides, and process documentation to support end-user adoption of the CLM solution. + Conduct training sessions and workshops to familiarize users with new processes, workflows, and system functionality. + Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements. Continuous Improvement & Reporting + Monitor solution performance and user feedback post-implementation, making recommendations for continuous improvement. + Leverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metrics. + Provide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM solution on business objectives. Qualifications: Education & Experience + Bachelor's degree in Business, Information Systems, or a related field; Master's degree is a plus. + 5+ years of experience as a Business Analyst, preferably with a focus on CLM or related contract management software. + Demonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g., Agiloft, Icertis, Conga, Malbek, ContractPodAi). Technical & Analytical Skills + Proficiency in process mapping and business analysis techniques. + Experience with CLM configuration and understanding of contract lifecycle processes. + Familiarity with data analysis and reporting tools, with the ability to derive insights from contract performance metrics. Communication & Interpersonal Skills + Strong written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders. + Proven ability to build and maintain positive client relationships. + Detail-oriented and self-motivated, with a commitment to delivering high-quality work. Must be authorised to work in the United Kingdom for any employer. you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
CLM - Business Analyst page is loaded CLM - Business Analystremote type: Remote: Work from Home Full-Timelocations: GBR - UK Remote Officetime type: Full timeposted on: Posted Todayjob requisition id: RIt's fun to work at a company where people truly believe in what they are doing! Job Description: Please note: this opportunity requires flexibility working on US hours Job DescriptionWe are seeking a detail-oriented and analytical Senior Business Analyst with expertise implementing Contract Lifecycle Management (CLM) systems to join our team. This role will be a key contributor to CLM implementation projects, working closely with clients to understand business needs, analyze contract management processes, and support the design and deployment of CLM solutions. The ideal candidate will have a strong background in requirements gathering, process mapping, and solution configuration, with a focus on delivering tailored solutions that drive efficiency and compliance in contract management. Key Responsibilities: Requirements Gathering & Stakeholder Engagement + Conduct interviews and workshops with stakeholders to gather, document, and validate business requirements for CLM projects. + Develop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvements. + Serve as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goals. Process Analysis & Future-State Design + Analyze current-state contract lifecycle processes, including contract creation, approval, negotiation, and post-execution management. + Collaborate with clients to design future-state processes, focusing on best practices and optimizing the CLM workflow for scalability and compliance. + Develop and present detailed process maps, functional specifications, and solution documentation for stakeholder review. Solution Configuration & Implementation Support + Configure CLM systems based on gathered requirements, including setting up workflows, templates, metadata, and reporting dashboards. + Partner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the CLM implementation. + Support testing phases by developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution quality. Training & User Adoption + Develop training materials, user guides, and process documentation to support end-user adoption of the CLM solution. + Conduct training sessions and workshops to familiarize users with new processes, workflows, and system functionality. + Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements. Continuous Improvement & Reporting + Monitor solution performance and user feedback post-implementation, making recommendations for continuous improvement. + Leverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metrics. + Provide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM solution on business objectives. Qualifications: Education & Experience + Bachelor's degree in Business, Information Systems, or a related field; Master's degree is a plus. + 5+ years of experience as a Business Analyst, preferably with a focus on CLM or related contract management software. + Demonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g., Agiloft, Icertis, Conga, Malbek, ContractPodAi). Technical & Analytical Skills + Proficiency in process mapping and business analysis techniques. + Experience with CLM configuration and understanding of contract lifecycle processes. + Familiarity with data analysis and reporting tools, with the ability to derive insights from contract performance metrics. Communication & Interpersonal Skills + Strong written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders. + Proven ability to build and maintain positive client relationships. + Detail-oriented and self-motivated, with a commitment to delivering high-quality work. Must be authorised to work in the United Kingdom for any employer. you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.