As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me. Lime is hiring a Senior Analyst to join our Global Operations team. In this role, you'll be at the forefront of improving in-field repair quality performance- developing key metrics, building tools that drive real-time visibility, and delivering targeted analysis that informs operational decisions and strategic opportunities. You'll serve as the functional bridge between Local Operations and our Product organization, translating operational needs into structured data requirements and tooling improvements. You'll collaborate closely with Local Operations, Product, Data Science, and Hardware teams to help shape the future of Lime's in-field repair quality across all of our operations as we continue to scale. The ideal candidate is highly analytical, technically strong, and passionate about using data to solve complex problems. You're equally comfortable partnering with local operations teams and product or engineering stakeholders - and you know how to both structure a process and build a dashboard. If you have 3+ years of experience in business analytics or operations, strong data analysis and visualization skills, and a drive to influence outcomes through insight, we'd love to hear from you. This is a hybrid role open to candidates located in London, Paris, or Berlin. The role requires occasional travel ( 10%) to Lime warehouses or other locations for team meetings. What You'll Do: Improve visibility into in-field repair quality: Define and maintain metrics to track repair performance, effectiveness, compliance, efficiency, and ROI - and build tooling to surface these insights in real time across operations Build models and dashboards: Use SQL, Tableau, and spreadsheets to develop repair volume forecasting models, quality compliance dashboards, and performance reports for local operations teams - with robust logic, clearly defined assumptions, and intuitive interfaces Monitor trends and diagnose performance gaps: Track repair efficiency and quality compliance over time, identify root causes behind variances or emerging trends, and recommend actionable solutions at both tactical and strategic levels Turn operational complexity into structured clarity: Bridge Local Operations and Product/Tech by converting messy, real-world business needs into crisp specs, user stories, data requirements, and SOPs that teams can actually execute against Formalize and improve operational processes: Map and document quality workflows, surface inefficiencies, and partner with Local Operations to define and roll out improved standard operating procedures Collaborate with partner teams to improve efficiency: Provide insight and targeted analysis to troubleshoot issues or highlight opportunities. Partner with Operations leadership and local teams to land recommendations and drive action through to resolution Drive continuous improvement in data analytics capabilities across global operations: Contribute to a culture of data-driven decision making and analytical excellence through peer collaboration, knowledge sharing, and support About You: Extremely strong proficiency in data analytics, including advanced SQL, spreadsheet modeling, and data visualization (e.g. Tableau or equivalent). Bachelor's degree in Business, Mathematics, Engineering, Computer Science, or a related field, or equivalent industry experience 3+ years of experience in business analytics or operations analytics, with demonstrated ability to build reports and dashboards used by operational stakeholders Experience translating business needs into functional data and reporting requirements, ideally working closely with a Product or Engineering team Ability to structure and document operational processes, comfortable with ambiguity and working from first principles when standard frameworks don't exist Curious mindset to spot trends in data, deep-dive root causes, and generate proposals for both tactical and strategic solutions Clear verbal and written communicator, with strong collaboration and influencing skills across both field teams and technical stakeholders Preferred Experience: Python, Google Apps Script, or other automation/scripting capabilities are a strong plus Previous experience in a fast-paced, scaling operations environment (gig economy, last-mile, field services, or similar) Experience working closely with Product or Engineering teams on tooling/product improvements If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email for assistance.
29/07/2026
Full time
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me. Lime is hiring a Senior Analyst to join our Global Operations team. In this role, you'll be at the forefront of improving in-field repair quality performance- developing key metrics, building tools that drive real-time visibility, and delivering targeted analysis that informs operational decisions and strategic opportunities. You'll serve as the functional bridge between Local Operations and our Product organization, translating operational needs into structured data requirements and tooling improvements. You'll collaborate closely with Local Operations, Product, Data Science, and Hardware teams to help shape the future of Lime's in-field repair quality across all of our operations as we continue to scale. The ideal candidate is highly analytical, technically strong, and passionate about using data to solve complex problems. You're equally comfortable partnering with local operations teams and product or engineering stakeholders - and you know how to both structure a process and build a dashboard. If you have 3+ years of experience in business analytics or operations, strong data analysis and visualization skills, and a drive to influence outcomes through insight, we'd love to hear from you. This is a hybrid role open to candidates located in London, Paris, or Berlin. The role requires occasional travel ( 10%) to Lime warehouses or other locations for team meetings. What You'll Do: Improve visibility into in-field repair quality: Define and maintain metrics to track repair performance, effectiveness, compliance, efficiency, and ROI - and build tooling to surface these insights in real time across operations Build models and dashboards: Use SQL, Tableau, and spreadsheets to develop repair volume forecasting models, quality compliance dashboards, and performance reports for local operations teams - with robust logic, clearly defined assumptions, and intuitive interfaces Monitor trends and diagnose performance gaps: Track repair efficiency and quality compliance over time, identify root causes behind variances or emerging trends, and recommend actionable solutions at both tactical and strategic levels Turn operational complexity into structured clarity: Bridge Local Operations and Product/Tech by converting messy, real-world business needs into crisp specs, user stories, data requirements, and SOPs that teams can actually execute against Formalize and improve operational processes: Map and document quality workflows, surface inefficiencies, and partner with Local Operations to define and roll out improved standard operating procedures Collaborate with partner teams to improve efficiency: Provide insight and targeted analysis to troubleshoot issues or highlight opportunities. Partner with Operations leadership and local teams to land recommendations and drive action through to resolution Drive continuous improvement in data analytics capabilities across global operations: Contribute to a culture of data-driven decision making and analytical excellence through peer collaboration, knowledge sharing, and support About You: Extremely strong proficiency in data analytics, including advanced SQL, spreadsheet modeling, and data visualization (e.g. Tableau or equivalent). Bachelor's degree in Business, Mathematics, Engineering, Computer Science, or a related field, or equivalent industry experience 3+ years of experience in business analytics or operations analytics, with demonstrated ability to build reports and dashboards used by operational stakeholders Experience translating business needs into functional data and reporting requirements, ideally working closely with a Product or Engineering team Ability to structure and document operational processes, comfortable with ambiguity and working from first principles when standard frameworks don't exist Curious mindset to spot trends in data, deep-dive root causes, and generate proposals for both tactical and strategic solutions Clear verbal and written communicator, with strong collaboration and influencing skills across both field teams and technical stakeholders Preferred Experience: Python, Google Apps Script, or other automation/scripting capabilities are a strong plus Previous experience in a fast-paced, scaling operations environment (gig economy, last-mile, field services, or similar) Experience working closely with Product or Engineering teams on tooling/product improvements If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email for assistance.
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me. Lime is looking for a Business Development Manager to support Lime's growth and operational scaling across the Globe through a mix of commercial execution, strategic planning, and analytical problem solving. This role focuses on driving internal workstreams that unlock launches, improve commercial processes, and evaluate new growth opportunities-working closely with cross functional teams (Legal, Finance, Product/Engineering, Operations, Insurance, CX) to deliver measurable outcomes. This role ensures contracts and commercial initiatives move quickly and accurately through approvals and handoffs, enabling smooth launches through clear readiness requirements and strong cross team coordination. By developing high quality business cases, it helps prioritize, pilot, and scale the right initiatives for Lime. This role will have a key focus on clarity, structure, analytical rigor, and consistent execution. This is a remote position with a requirement for candidates residing in London or Paris to maintain effective collaboration across teams. What You'll Do Own end to end commercial execution and internal deal operations, driving contracts through alignment, approvals, signature, and handoff to delivery teams. Coordinate contract updates, amendments, renewals, and terminations, ensuring documentation quality, compliance, and cross functional input. Maintain clear trackers, dashboards, and documentation to ensure visibility, accountability, and on time execution. Enable smooth launches by ensuring commercial readiness requirements are complete and effectively transitioned to technical and operational teams. Triage and resolve post launch commercial issues (e.g., invoicing discrepancies, scope alignment) in partnership with Finance and operations teams. Improve and standardize onboarding and handoff processes to reduce friction and accelerate delivery. Support strategy development for adjacent growth initiatives that expand access, improve unit economics, and unlock new operational models. Conduct structured opportunity assessments, including market sizing, operational feasibility, risk identification, and pilot design. Define success metrics and support pilot execution planning with regional and central stakeholders. Build robust business and financial models to evaluate pricing, ROI, scenarios, and new initiative performance. Analyze operational and commercial data to identify trends, diagnose issues, and generate actionable recommendations. Drive cross functional collaboration and process improvements, maintaining scalable templates, playbooks, and governance frameworks. About You Experience in business development operations, commercial strategy, business operations, consulting, or similar roles. Strong strategic mindset with the ability to break down ambiguous problems and prioritize high impact work. Advanced analytical skills: comfort working with datasets and translating analysis into decisions. Strong business modeling and financial modeling capability (ROI, unit economics, scenario/sensitivity analysis). Excellent cross functional collaboration and stakeholder management; able to drive progress without formal authority. Strong written communication and documentation skills (clear specs, decision memos, trackers, process docs). Experience supporting integration related launches or operational rollouts involving multiple internal teams. Familiarity with mobility, marketplaces, or tech enabled operations. Experience improving contract/onboarding processes and operationalizing cross team requirements. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email for assistance.
26/07/2026
Full time
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me. Lime is looking for a Business Development Manager to support Lime's growth and operational scaling across the Globe through a mix of commercial execution, strategic planning, and analytical problem solving. This role focuses on driving internal workstreams that unlock launches, improve commercial processes, and evaluate new growth opportunities-working closely with cross functional teams (Legal, Finance, Product/Engineering, Operations, Insurance, CX) to deliver measurable outcomes. This role ensures contracts and commercial initiatives move quickly and accurately through approvals and handoffs, enabling smooth launches through clear readiness requirements and strong cross team coordination. By developing high quality business cases, it helps prioritize, pilot, and scale the right initiatives for Lime. This role will have a key focus on clarity, structure, analytical rigor, and consistent execution. This is a remote position with a requirement for candidates residing in London or Paris to maintain effective collaboration across teams. What You'll Do Own end to end commercial execution and internal deal operations, driving contracts through alignment, approvals, signature, and handoff to delivery teams. Coordinate contract updates, amendments, renewals, and terminations, ensuring documentation quality, compliance, and cross functional input. Maintain clear trackers, dashboards, and documentation to ensure visibility, accountability, and on time execution. Enable smooth launches by ensuring commercial readiness requirements are complete and effectively transitioned to technical and operational teams. Triage and resolve post launch commercial issues (e.g., invoicing discrepancies, scope alignment) in partnership with Finance and operations teams. Improve and standardize onboarding and handoff processes to reduce friction and accelerate delivery. Support strategy development for adjacent growth initiatives that expand access, improve unit economics, and unlock new operational models. Conduct structured opportunity assessments, including market sizing, operational feasibility, risk identification, and pilot design. Define success metrics and support pilot execution planning with regional and central stakeholders. Build robust business and financial models to evaluate pricing, ROI, scenarios, and new initiative performance. Analyze operational and commercial data to identify trends, diagnose issues, and generate actionable recommendations. Drive cross functional collaboration and process improvements, maintaining scalable templates, playbooks, and governance frameworks. About You Experience in business development operations, commercial strategy, business operations, consulting, or similar roles. Strong strategic mindset with the ability to break down ambiguous problems and prioritize high impact work. Advanced analytical skills: comfort working with datasets and translating analysis into decisions. Strong business modeling and financial modeling capability (ROI, unit economics, scenario/sensitivity analysis). Excellent cross functional collaboration and stakeholder management; able to drive progress without formal authority. Strong written communication and documentation skills (clear specs, decision memos, trackers, process docs). Experience supporting integration related launches or operational rollouts involving multiple internal teams. Familiarity with mobility, marketplaces, or tech enabled operations. Experience improving contract/onboarding processes and operationalizing cross team requirements. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email for assistance.
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me. Lime is seeking an experienced Senior IT Service Desk Analyst based in London to join our global IT Service Desk team. In this role, you'll play a vital part in ensuring Lime's workforce globally have a seamless and reliable technology experience, whether they're remote or onsite. This includes overseeing the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day to day support, this Senior role is an escalation point to other team members, helping resolve complex issues, leading incident responses, and setting an example for customer interactions. The ideal candidate is a helper and an enabler, they find solutions to problems that have yet to be reported. They are a true partner who can work as part of a team while independently managing a workload of operational and project driven responsibilities. They find and drive improvements in how our team works while providing technical guidance to both customers and team members. This role is a critical part of serving as a key contributor and regional point of contact for our Americas region, while working in close coordination with global IT teammates to deliver a cohesive support experience across time zones. This is a hybrid position that combines remote and onsite work. What You'll Do: Take ownership of IT support delivery, ensuring a high quality employee experience while contributing to a globally consistent and unified support model with seamless follow the sun handoffs across EMEA, Americas, and APAC. Oversee the support queue, triaging and resolving tickets while maintaining a high standard of service delivery, acting as an escalation point for complex issues, and leading incident response. Deliver high touch support across a variety of systems and infrastructure, including MacOS, Windows, mobile, AV, printers, and networking. Analyze support trends and recurring issues to identify root causes, then propose and build improvements in tooling, workflows, automation, and self service to reduce future ticket demand. Contribute to automation and AI assisted support experiences, including building and improving workflows, defining context aware guidance and escalation paths, and helping shift repeatable work toward self service. Partner with cross functional teams to troubleshoot broader issues and drive scalable improvements across our environment. Mentor and support junior team members, sharing knowledge and driving improvements in technical, automation, and customer service skills. Maintain strong relationships with customers and stakeholders through clear communication, proactive follow ups, and a focus on customer satisfaction. Participate in the team's on call rotation, responding to incidents, troubleshooting issues, and contributing to root cause analysis and service reliability improvements. Respond to and troubleshoot production issues, outages, and critical alerts during assigned on call shifts. Escalate incidents as needed and collaborate with team members to restore service. Document issues and contribute to improvements that reduce recurring incidents. Be available to provide occasional after hours, weekend, and holiday support while on call. About You: 5+ years of IT support experience in fast paced, dynamic environments, working as part of a globally distributed IT team. Strong hands on experience supporting MacOS and Windows, with experience using device management tools (e.g. Jamf, Intune). Proficient in enterprise tools including ticketing systems, identity and access tools, and productivity/collaboration platforms (e.g. Jira, Okta, Google Workspace, Slack). Experience improving and automating support workflows, reducing manual effort, and owning systems or processes beyond resolving individual tickets. Proven ability to work well under pressure, manage conflicting priorities, and drive process improvements for a globally distributed workforce. Outstanding communication and interpersonal skills, capable of translating technical issues for non technical users and leading by example. Ability to work onsite and travel ( 25%) and as needed. Preferred Experience: Experience integrating applications, building workflows and automation, including use of scripting languages or APIs to streamline tasks. Familiarity with team based project workflows such as Agile or Kanban. Exposure to IT asset management practices or inventory platforms. Familiarity with IT security practices or compliance frameworks. If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email for assistance.
04/07/2026
Full time
As a global leader in micromobility, Lime is on a mission to build a future where transportation is shared, affordable and carbon-free. A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me. Lime is seeking an experienced Senior IT Service Desk Analyst based in London to join our global IT Service Desk team. In this role, you'll play a vital part in ensuring Lime's workforce globally have a seamless and reliable technology experience, whether they're remote or onsite. This includes overseeing the support queue, prioritizing requests, creating and maintaining documentation, and actively resolving end user requests. In addition to day to day support, this Senior role is an escalation point to other team members, helping resolve complex issues, leading incident responses, and setting an example for customer interactions. The ideal candidate is a helper and an enabler, they find solutions to problems that have yet to be reported. They are a true partner who can work as part of a team while independently managing a workload of operational and project driven responsibilities. They find and drive improvements in how our team works while providing technical guidance to both customers and team members. This role is a critical part of serving as a key contributor and regional point of contact for our Americas region, while working in close coordination with global IT teammates to deliver a cohesive support experience across time zones. This is a hybrid position that combines remote and onsite work. What You'll Do: Take ownership of IT support delivery, ensuring a high quality employee experience while contributing to a globally consistent and unified support model with seamless follow the sun handoffs across EMEA, Americas, and APAC. Oversee the support queue, triaging and resolving tickets while maintaining a high standard of service delivery, acting as an escalation point for complex issues, and leading incident response. Deliver high touch support across a variety of systems and infrastructure, including MacOS, Windows, mobile, AV, printers, and networking. Analyze support trends and recurring issues to identify root causes, then propose and build improvements in tooling, workflows, automation, and self service to reduce future ticket demand. Contribute to automation and AI assisted support experiences, including building and improving workflows, defining context aware guidance and escalation paths, and helping shift repeatable work toward self service. Partner with cross functional teams to troubleshoot broader issues and drive scalable improvements across our environment. Mentor and support junior team members, sharing knowledge and driving improvements in technical, automation, and customer service skills. Maintain strong relationships with customers and stakeholders through clear communication, proactive follow ups, and a focus on customer satisfaction. Participate in the team's on call rotation, responding to incidents, troubleshooting issues, and contributing to root cause analysis and service reliability improvements. Respond to and troubleshoot production issues, outages, and critical alerts during assigned on call shifts. Escalate incidents as needed and collaborate with team members to restore service. Document issues and contribute to improvements that reduce recurring incidents. Be available to provide occasional after hours, weekend, and holiday support while on call. About You: 5+ years of IT support experience in fast paced, dynamic environments, working as part of a globally distributed IT team. Strong hands on experience supporting MacOS and Windows, with experience using device management tools (e.g. Jamf, Intune). Proficient in enterprise tools including ticketing systems, identity and access tools, and productivity/collaboration platforms (e.g. Jira, Okta, Google Workspace, Slack). Experience improving and automating support workflows, reducing manual effort, and owning systems or processes beyond resolving individual tickets. Proven ability to work well under pressure, manage conflicting priorities, and drive process improvements for a globally distributed workforce. Outstanding communication and interpersonal skills, capable of translating technical issues for non technical users and leading by example. Ability to work onsite and travel ( 25%) and as needed. Preferred Experience: Experience integrating applications, building workflows and automation, including use of scripting languages or APIs to streamline tasks. Familiarity with team based project workflows such as Agile or Kanban. Exposure to IT asset management practices or inventory platforms. Familiarity with IT security practices or compliance frameworks. If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page. Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email for assistance.
Lime is seeking an experienced Senior IT Service Desk Analyst based in London to enhance IT support globally. This role involves overseeing support requests, leading incident responses, and mentoring junior team members. The candidate should have over 5 years of IT support experience and proficiency in MacOS and Windows environments, ensuring a seamless tech experience for Lime's workforce. This hybrid position allows for both remote and onsite work, fostering a collaborative atmosphere.
04/07/2026
Full time
Lime is seeking an experienced Senior IT Service Desk Analyst based in London to enhance IT support globally. This role involves overseeing support requests, leading incident responses, and mentoring junior team members. The candidate should have over 5 years of IT support experience and proficiency in MacOS and Windows environments, ensuring a seamless tech experience for Lime's workforce. This hybrid position allows for both remote and onsite work, fostering a collaborative atmosphere.