Savills Company

Key Responsibilities Ensure effective security and customer care, focusing on enhancing guest experiences. Compile and distribute duty rotas; oversee Security Duty Managers and Cleaning Team Leaders to uphold performance standards. Manage recruitment, appraisals, mentoring, and disciplinary processes, maintaining accurate documentation. Hold total responsibility for the cleaning standards at Midsummer Place Shopping Centre. Manage the delivery of all sub-contracted and bought in services. Hold regular (daily, weekly, and monthly) team meetings to ensure all activities associated with service delivery meet the changing needs of the Centre. Investigate and report significant security incidents to senior management. Develop and implement sustainable cleaning practices to reduce waste, conserve resources, and minimise environmental impact. Promote recycling and eco friendly waste disposal throughout the site. Oversee all waste disposal and recycling activities to ensure compliance with environmental regulations. Ensure all cleaning chemicals and equipment meet environmental and health safety standards, regularly reviewing products to align with sustainability goals. Establish and maintain high hygiene standards in all areas, including public and high traffic spaces. Coordinate seasonal and periodic deep cleaning schedules, especially in areas with increased seasonal traffic. Oversee training for staff on Savills procedures and processes, on site equipment, and emergency protocols, ensuring compliance with health, safety, and HR guidelines. Coordinate site evacuations and emergency procedure training. Ensure all team members hold valid SIA Security Licences. Foster a positive, collaborative work culture with a focus on compliance and community support. Act as an ambassador for the Centre, promoting mental well being initiatives and team recognition. Empower and motivate team members, setting clear objectives and driving strategic growth for the Environmental Services & Security teams. Establish and monitor departmental budgets, emphasising productivity and efficient resource use. Work closely with other departments in Midsummer Place to support Centre objectives. Ensure adherence to health & safety, security, and environmental standards. Take responsibility for the day to day management of both the cleaning and security operations. Ensure robust and consistent operational procedures are in place and adhered to within both the cleaning and security teams. Maintain onsite documentation to the highest standard, ensuring compliance with all relevant legislation, including compliance and audit regulations. Be an operationally minded decision maker with strong leadership skills, embracing flexibility and change. Foster strong people management to ensure operatives and teams work in partnership for operational excellence. Exhibit strong communication skills and build relationships with tenants to ensure compliance with the Tenants Handbook. Maintain compliance with operational standards and uphold Health and Safety (H&S) procedures at the Centre. Oversee the effective and efficient day to day running of the Centre, ensuring personnel discharge their duties and provide assistance when necessary. Record all accidents and near misses and attend to serious incidents to take control as necessary. Manage first aid kit supplies and maintain the emergency 'Grab Bag,' conducting monthly checks. Conduct daily checks of common areas, addressing any remedial works promptly and ensuring safety for all visitors and tenants. Address inquiries from tenants, contractors, the public, or others who may make contact. Establish and maintain good relations with various authorities and local agencies, including local authorities and emergency services. Work should to shoulder supporting your team. Lead by example - this is a hands on role. Solutions focused; the individual will demonstrate the ability to identify opportunities/challenges and take action to deliver solutions. Skills, Knowledge, and Experience Minimum of three years in security and facilities management within the retail, leisure, or hospitality sectors. Strong people management skills: valid SIA Security Licence and Public Space Surveillance Licence (if required). In depth knowledge of health and safety regulations and a commitment to compliance. Effective communicator and team leader with the ability to deliver results under pressure. Financial acumen, organisational skills, and a strong analytical mindset. Willingness to adopt a flexible approach to work patterns and work weekends/evenings/night shifts as required. Accurate record keeping with good attention to detail. Self motivated, able to work on own initiative and deal with demanding situations. Ability to work well with others, make clear decisions, and continue to deliver results under pressure. Knowledge of managing services within an agreed budget. IOSH or NEBOSH Health & Safety qualifications Working Hours - Full time = 40 hours (working patterns - weekend working is required to fulfil the role and working one night shift a quarter is required to spend time supporting the night shift teams). Salary - £47,000 Please see our Benefits Booklet for more information.

Savills Company is seeking a Security and Facilities Manager in Milton Keynes. The role emphasizes ensuring high security and cleaning standards at Midsummer Place Shopping Centre, enhancing guest experiences, and managing a team of Security Duty Managers and Cleaning Team Leaders. Ideal candidates will have a minimum of three years' experience in security management, a valid SIA Security Licence, and in-depth knowledge of health and safety regulations. The position requires a hands-on approach, strong leadership, and effective communication skills. Working patterns include weekends and night shifts, with a salary of £47,000 and various benefits.

Purpose of the Role As the Security Officer within the Security side of the business you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for Victoria Centre and our wider business. Key Responsibilities Ensure the on going security and safekeeping of the complex through proactive patrolling. Carry out duties in accordance with the Assignment Instructions. Deliver excellent customer service. Deter unauthorised personnel from gaining access to the complex. Liaise effectively with the Security Team Leader on a regular basis. To be aware of the obligations under the Health and Safety regulations concerning their own safety, that of their colleagues and tenants. Ensure that all roads and emergency access and exit points are kept free of obstructions and any unauthorised vehicles or obstructions are moved quickly and efficiently. Assist with fire alarm testing as required and have full knowledge of fire alarm procedures. Ensure only authorised personnel gain access to the service area. Subject to being fully licensed, operate the on site CCTV equipment as required. Skills, Knowledge and Experience Essential Good communication skills both verbal and written. Excellent customer service skills. Supportive and proactive team player. Smart professional appearance. SIA Licence holder. First aid qualification. Desirable Previous experience in customer facing role. First Aid certificate / Defibrillator Trained. CCTV Licence. Working Hours Lates, flexible rolling rota including weekends. Benefits Benefits Booklet.

Savills Company is looking for a Security Officer in Nottingham to ensure the security and safety of the facility. Responsibilities include proactive patrolling, customer service, and liaising with the Security Team Leader. The ideal candidate is a professional SIA Licence holder with excellent communication and customer service skills. Experience in customer-facing roles is a plus. Working hours include a flexible rolling rota, including weekends.

Purpose of the Role As the Security Officer within the Security side of the business you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for Victoria Centre and our wider business. Key Responsibilities Ensure the on going security and safekeeping of the complex through proactive patrolling. Carry out duties in accordance with the Assignment Instructions. Deliver excellent customer service. Deter unauthorised personnel from gaining access to the complex. Liaise effectively with the Security Team Leader on a regular basis. Be aware of the obligations under the Health and Safety regulations concerning their own safety, that of their colleagues and tenants. Ensure that all roads and emergency access and exit points are kept free of obstructions and any unauthorised vehicles or obstructions are moved quickly and efficiently. Assist with fire alarm testing as required and have full knowledge of fire alarm procedures. Ensure only authorised personnel gain access to the service area. Subject to being fully licensed, operate the on site CCTV equipment as required. Essential Skills, Knowledge and Experience Good communication skills both verbal and written. Excellent customer service skills. Supportive and proactive team player. Smart professional appearance. SIA Licence holder. First aid qualification. Desirable Skills, Knowledge and Experience Previous experience in customer facing role. First Aid certificate / Defibrillator Trained. CCTV Licence. Working Hours - Days: flexible rolling rota including weekends.

Savills Company is seeking a Security Officer in Nottingham to uphold exemplary standards in security and customer service. The role involves proactive patrolling, ensuring safety protocols, and liaising with the Security Team Leader. Ideal candidates will possess solid communication skills, an SIA Licence, and a professional appearance. This position includes flexible working hours, with a focus on delivering excellent service at the Victoria Centre.

Savills Company in the United Kingdom is seeking a skilled line manager to oversee team operations. The role involves managing budgets, ensuring quality communication, and supporting team development. Ideal candidates will possess strong financial management skills, a customer service background, and line management experience. The position offers a competitive salary up to £45K and a discretionary bonus. Working hours are Monday to Friday, 9 am to 6 pm.

Purpose of the Role Line management of the teams at The Green, The Market and The Merchant. Key Responsibilities Supporting the General Manager and Senior Portfolio Manager Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income Setting clear objectives in line with business strategy and measuring and managing performance against these Conducting regular 1 2 1 meetings, holding team meetings and completing probationary, interim and annual appraisals as per company guidance Providing equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with promotion, succession, talent process and D&I strategy Adhering to all company processes in people management and role modeling professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination Ensuring recruitment is completed professionally and in line with team, divisional and company goals, thinking strategically about future needs and in line with D&I objectives Establishing and delivering additional income streams where appropriate Training new team members Dealing with initial enquiries, booking viewings and negotiating offers Agreeing leasing offers and processing these in line with Savills procedures Uploading availability details to marketing portals and updating adverts as necessary Completing all applicant vetting in line with Savills procedures Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for efficient building operation Organising and running tenant services via third parties and in house Ensuring up to date resident communication via various channels including social media Seeking special offers and discounts for residents from local businesses Creating a community feel through communication and regularly hosting resident events Acting as first point of call for residents to report maintenance issues Co ordinating all contractor appointments and repairs, logging issues so required service levels are attained Carrying out regular inspections of communal areas and apartments Managing Health and Safety compliance coordination using Savills systems; liaising with Estate and Facilities managers where required Organising minor works between tenancies to maintain first class presentation of apartments Meeting and greeting all new tenants; providing Welcome Packs and new tenancy information Completing check in and check out reports; determining deposit returns Assisting the credit control team to ensure timely payment of rents and liaising with residents to address problem cases Undertaking tenancy renewals; driving rental growth Providing regular asset performance reports, competitor analysis, weekly statistics on leasing and market rent analysis Driving rental growth, ensuring rents in the building are maximised yet competitive within the local market, and providing strategies to help increase lets Skills, Knowledge and Experience Strong line management skills Strong troubleshooting skills Strong customer service ethic/background Positive, can do attitude Common sense approach Ability to think on their feet and make considered decisions Outgoing, warm and friendly personality Organised, meticulous, tenacious Excellent written and spoken etiquette IT literate and social media savvy Strong financial management skills ARLA/IOSH Working Hours - Monday Friday 9am-6pm Salary - Up to £45K (Up to 10% discretionary bonus) Benefits Booklet

Savills Company is seeking a Security and Facilities Manager in Milton Keynes. The successful candidate will ensure effective security and customer care, managing cleaning standards at Midsummer Place Shopping Centre. They will oversee recruitment, training, and compliance with health and safety regulations. This full-time role requires flexible working hours, including weekends and night shifts, along with a salary of £47,000. Strong leadership and communication skills are essential.

Key Responsibilities Ensure effective security and customer care, focusing on enhancing guest experiences. Compile and distribute duty rotas; oversee Security Duty Managers and Cleaning Team Leaders to uphold performance standards. Manage recruitment, appraisals, mentoring, and disciplinary processes, maintaining accurate documentation. Hold total responsibility for the cleaning standards at Midsummer Place Shopping Centre. Manage the delivery of all sub contracted and bought in services. Hold regular (daily, weekly, and monthly) team meetings to ensure all activities associated with service delivery meet the changing needs of the Centre. Investigate and report significant security incidents to senior management. Develop and implement sustainable cleaning practices to reduce waste, conserve resources, and minimise environmental impact. Promote recycling and eco friendly waste disposal throughout the site. Oversee all waste disposal and recycling activities to ensure compliance with environmental regulations. Ensure all cleaning chemicals and equipment meet environmental and health safety standards, regularly reviewing products to align with sustainability goals. Establish and maintain high hygiene standards in all areas, including public and high traffic spaces. Coordinate seasonal and periodic deep cleaning schedules, especially in areas with increased seasonal traffic. Oversee training for staff on Savills procedures and processes, on site equipment, and emergency protocols, ensuring compliance with health, safety, and HR guidelines. Coordinate site evacuations and emergency procedure training. Ensure all team members hold valid SIA Security Licences. Foster a positive, collaborative work culture with a focus on compliance and community support. Act as an ambassador for the Centre, promoting mental well being initiatives and team recognition. Empower and motivate team members, setting clear objectives and driving strategic growth for the Environmental Services & Security teams. Establish and monitor departmental budgets, emphasising productivity and efficient resource use. Work closely with other departments in Midsummer Place to support Centre objectives. Ensure adherence to health & safety, security, and environmental standards. Take responsibility for the day to day management of both the cleaning and security operations. Ensure robust and consistent operational procedures are in place and adhered to within both the cleaning and security teams. Maintain onsite documentation to the highest standard, ensuring compliance with all relevant legislation, including compliance and audit regulations. Be an operationally minded decision maker with strong leadership skills, embracing flexibility and change. Foster strong people management to ensure operatives and teams work in partnership for operational excellence. Exhibit strong communication skills and build relationships with tenants to ensure compliance with the Tenants Handbook. Maintain compliance with operational standards and uphold Health and Safety (H&S) procedures at the Centre. Oversee the effective and efficient day to day running of the Centre, ensuring personnel discharge their duties and provide assistance when necessary. Record all accidents and near misses and attend to serious incidents to take control as necessary. Manage first aid kit supplies and maintain the emergency 'Grab Bag,' conducting monthly checks. Conduct daily checks of common areas, addressing any remedial works promptly and ensuring safety for all visitors and tenants. Address inquiries from tenants, contractors, the public, or others who may make contact. Establish and maintain good relations with various authorities and local agencies, including local authorities and emergency services. Work should to shoulder supporting your team. Lead by example - this is a hands on role. Solutions focused; the individual will demonstrate the ability to identify opportunities/challenges and take action to deliver solutions. Skills, Knowledge, and Experience Minimum of three years in security and facilities management within the retail, leisure, or hospitality sectors. Strong people management skills: valid SIA Security Licence and Public Space Surveillance Licence (if required). In depth knowledge of health and safety regulations and a commitment to compliance. Effective communicator and team leader with the ability to deliver results under pressure. Financial acumen, organisational skills, and a strong analytical mindset. Willingness to adopt a flexible approach to work patterns and work weekends/evenings/night shifts as required. Accurate record keeping with good attention to detail. Self motivated, able to work on own initiative and deal with demanding situations. Ability to work well with others, make clear decisions, and continue to deliver results under pressure. Knowledge of managing services within an agreed budget. IOSH or NEBOSH Health & Safety qualifications. Working Hours - Full time = 40 hours (working patterns - weekend working is required to fulfil the role and working one night shift a quarter is required to spend time supporting the night shift teams). Salary - £47,000 Please see our Benefits Booklet for more information.