north tech1 is seeking a dedicated Fire and Security Engineer to join their team in Reading, UK. The role involves installing, commissioning, and servicing various systems including fire alarms and CCTV, while ensuring high customer service standards. Candidates should possess strong technical expertise and good communication skills, as well as hold a valid UK driving licence. The successful applicant will enjoy a competitive remuneration package, including flexible working options and professional development opportunities within a supportive environment.
21/06/2026
Full time
north tech1 is seeking a dedicated Fire and Security Engineer to join their team in Reading, UK. The role involves installing, commissioning, and servicing various systems including fire alarms and CCTV, while ensuring high customer service standards. Candidates should possess strong technical expertise and good communication skills, as well as hold a valid UK driving licence. The successful applicant will enjoy a competitive remuneration package, including flexible working options and professional development opportunities within a supportive environment.
north tech1 is seeking a Physical Security Technical Project Manager to oversee safety and security system projects in Central London. This role involves leading project planning and execution, ensuring delivery within budget and timeline, and coordinating with stakeholders across various sites. The ideal candidate will have substantial experience in managing complex security projects, familiarity with various project management tools, and an education background in a relevant field. Benefits include a competitive salary and opportunities for professional development.
19/06/2026
Full time
north tech1 is seeking a Physical Security Technical Project Manager to oversee safety and security system projects in Central London. This role involves leading project planning and execution, ensuring delivery within budget and timeline, and coordinating with stakeholders across various sites. The ideal candidate will have substantial experience in managing complex security projects, familiarity with various project management tools, and an education background in a relevant field. Benefits include a competitive salary and opportunities for professional development.
north tech1 is seeking an experienced Data Centre Infrastructure Engineer in Wakefield. The role involves supporting critical infrastructure and operational delivery in a high-performing environment. We are looking for candidates with strong Data Centre operations experience, installation, networking knowledge, and the ability to collaborate effectively. In addition to a competitive salary, we offer benefits such as generous holiday entitlement, a contributory pension scheme, and opportunities for professional development.
18/06/2026
Full time
north tech1 is seeking an experienced Data Centre Infrastructure Engineer in Wakefield. The role involves supporting critical infrastructure and operational delivery in a high-performing environment. We are looking for candidates with strong Data Centre operations experience, installation, networking knowledge, and the ability to collaborate effectively. In addition to a competitive salary, we offer benefits such as generous holiday entitlement, a contributory pension scheme, and opportunities for professional development.
ob Title: Data Centre Infrastructure Engineer Location: Wakefield Salary: Competitive Type: Permanent Sector: Enterprise & Datacentres Job Description An exciting opportunity has arisen for an experienced Data Centre Infrastructure Engineer to join a high-performing operations environment supporting critical infrastructure and enterprise technology services. This role is ideal for someone with strong Data Centre operations experience who enjoys working across infrastructure, facilities coordination, operational delivery, and continuous improvement within mission-critical environments. Key Responsibilities Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations Coordinate hardware installations, migrations, decommissions, and operational activities Manage inward/outward materials, stock control, floor audits, and operational reporting Maintain site standards, operational processes, and data security compliance Work closely with internal stakeholders to ensure customer expectations and service levels are achieved Support capacity planning, infrastructure lifecycle activities, and operational readiness Collaborate with technical architects and specialist teams to operationalise infrastructure solutions Drive process improvement initiatives and contribute to operational efficiency What We're Looking For: Proven experience working within a Data Centre environment Experience installing, migrating, and decommissioning IT hardware Understanding of critical M&E infrastructure including UPS systems, generators, and power distribution Knowledge of networking and structured cabling technologies Familiarity with service management disciplines including Incident, Change, and Problem Management Working knowledge of tools such as Nlyte, SMART, and ServiceNow (SNOW) Strong stakeholder management and communication skills Awareness of infrastructure risk management and project lifecycle delivery Strong Microsoft Office and collaboration tool skills (Teams, SharePoint, Confluence etc.) Desirable Experience: Supporting large-scale infrastructure programmes and projects Continuous improvement and operational optimisation initiatives Working within fast paced, highly regulated or mission-critical environments This is an excellent opportunity to join a collaborative team environment where innovation, operational excellence, and critical infrastructure delivery are at the heart of the business. Benefits We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes
18/06/2026
Full time
ob Title: Data Centre Infrastructure Engineer Location: Wakefield Salary: Competitive Type: Permanent Sector: Enterprise & Datacentres Job Description An exciting opportunity has arisen for an experienced Data Centre Infrastructure Engineer to join a high-performing operations environment supporting critical infrastructure and enterprise technology services. This role is ideal for someone with strong Data Centre operations experience who enjoys working across infrastructure, facilities coordination, operational delivery, and continuous improvement within mission-critical environments. Key Responsibilities Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations Coordinate hardware installations, migrations, decommissions, and operational activities Manage inward/outward materials, stock control, floor audits, and operational reporting Maintain site standards, operational processes, and data security compliance Work closely with internal stakeholders to ensure customer expectations and service levels are achieved Support capacity planning, infrastructure lifecycle activities, and operational readiness Collaborate with technical architects and specialist teams to operationalise infrastructure solutions Drive process improvement initiatives and contribute to operational efficiency What We're Looking For: Proven experience working within a Data Centre environment Experience installing, migrating, and decommissioning IT hardware Understanding of critical M&E infrastructure including UPS systems, generators, and power distribution Knowledge of networking and structured cabling technologies Familiarity with service management disciplines including Incident, Change, and Problem Management Working knowledge of tools such as Nlyte, SMART, and ServiceNow (SNOW) Strong stakeholder management and communication skills Awareness of infrastructure risk management and project lifecycle delivery Strong Microsoft Office and collaboration tool skills (Teams, SharePoint, Confluence etc.) Desirable Experience: Supporting large-scale infrastructure programmes and projects Continuous improvement and operational optimisation initiatives Working within fast paced, highly regulated or mission-critical environments This is an excellent opportunity to join a collaborative team environment where innovation, operational excellence, and critical infrastructure delivery are at the heart of the business. Benefits We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes
north tech1 is seeking a Physical Security Application Engineer to work in Newcastle / Remote. The role focuses on security technology strategy, client engagements, and technical leadership in design and commissioning across multiple projects. The successful candidate will have proven experience in enterprise security systems and be responsible for developing high-level designs and overseeing commissioning teams.
17/06/2026
Full time
north tech1 is seeking a Physical Security Application Engineer to work in Newcastle / Remote. The role focuses on security technology strategy, client engagements, and technical leadership in design and commissioning across multiple projects. The successful candidate will have proven experience in enterprise security systems and be responsible for developing high-level designs and overseeing commissioning teams.
Job Title:Physical Security Application Engineer Location:Newcastle / Remote Type:Permanent Sector:Public Sector The Physical Security Application Engineer operates within the Design & Engineering function, reporting to the Head of Design & Engineering in North's Public Services sector. This is a technical role combining deep platform expertise, hands on commissioning capability, and design authority responsibilities across a portfolio of projects. The successful candidate will bring demonstrable hands on experience across multiple enterprise security platforms, and will be expected to commission, configure, and technically lead deployments across the full range of platforms North delivers. They will be recognised internally as the primary technical reference for enterprise security platforms, and will operate as a trusted advisor to clients and project teams from requirements definition through to system handover. The role spans both direct delivery and technical leadership depending on project scale. On smaller or single site projects the postholder will lead commissioning personally on site. On larger, more complex programmes they will direct and oversee commissioning teams, maintaining technical authority throughout. In both cases, they are the definitive go to for platform knowledge, configuration standards, and commissioning quality across the business. Client & Requirements Engagement Work closely with clients and stakeholders to capture operational, functional, and technical requirements across the project lifecycle Provide trusted advisory services, helping clients shape their security technology strategy and understand the implications of design and platform decisions Support bids, tenders, and professional services engagements with credible technical input Operate consultatively across all phases of an engagement, not just at the point of delivery Develop High Level Designs (HLDs) and system architectures during bid and solution stages Produce Stage 4 detailed designs and Low Level Designs (LLDs) suitable for installation and delivery Design complex, multi system integrated solutions (CCTV, Access Control, analytics, networks, and supporting infrastructure) Ensure designs incorporate resilience, scalability, cybersecurity, and compliance requirements Design Authority & Governance Act as Design Authority across assigned projects, ensuring all deliverables align to approved designs Provide technical oversight throughout installation, testing, and commissioning phases Govern design changes through structured review and approval processes Commissioning & Technical Handover Own and deliver commissioning activities across enterprise security platforms on projects Produce plans ahead of on site activity, covering device configuration, platform build and bring up, licensing validation, integration verification, and functional testing against design Lead commissioning delivery directly on site where required, and direct and oversee engineering teams Resolve technical issues during commissioning, maintaining alignment with approved design throughout Manage the transition to operational handover, including as built records, commissioning sign off documentation, and client facing close out deliverables Develop and maintain commissioning standards, configuration baselines, and reusable templates for enterprise platforms across the business Testing & Assurance Define and develop: FAT (Factory Acceptance Test) plans and reports SAT (Site Acceptance Test) plans and reports SIT (System Integration Test) plans and reports Ensure all solutions meet documented operational and performance requirements Delivery Collaboration Serve as the internal technical authority for enterprise security platforms across the business, acting as the primary point of escalation for platform related questions and issues Provide platform guidance to project managers, engineers, and account teams throughout the project lifecycle Maintain deep working knowledge across multiple enterprise platforms including architecture, licensing models, integration capabilities, and commissioning requirements Monitor vendor technical bulletins, software releases, and roadmap developments, and advise the business on relevant implications Delivery Collaboration Deliver the technical commissioning phase activities, directing installation and engineering teams as required Work closely with project managers to plan and sequence commissioning within the broader project programme Identify and mitigate technical risks throughout delivery, escalating where appropriate Provide on site or remote technical guidance across the project portfolio as needed Multi Disciplinary Design Leadership Act as Lead Designer on complex projects Coordinate and integrate designs across multiple disciplines: Networks & IT infrastructure, MEP systems, Fire systems, Building/construction elements Subject Matter Expertise Operate as a technical SME for security platforms such as Genetec, Milestone and Gallagher Maintain strong awareness of industry trends, standards, and emerging technologies Skills and Experience: Proven experience designing, architecting, and commissioning physical security systems in enterprise or public sector environments Hands on delivery across enterprise VMS and access control platforms (e.g. Genetec, Milestone, Gallagher), with relevant certifications preferred Strong knowledge of CCTV, access control, IP networking, and infrastructure Experience producing HLDs, LLDs, and full system architecture documentation Familiar with FAT, SAT, and SIT testing processes Solid understanding of Windows Server, enterprise IT environments, and domain infrastructure Working knowledge of integration technologies and security system protocols Networking knowledge to CCNA level or equivalent Physical Security Application Engineer Newcastle upon Tyne, Tyne and Wear, United Kingdom
17/06/2026
Full time
Job Title:Physical Security Application Engineer Location:Newcastle / Remote Type:Permanent Sector:Public Sector The Physical Security Application Engineer operates within the Design & Engineering function, reporting to the Head of Design & Engineering in North's Public Services sector. This is a technical role combining deep platform expertise, hands on commissioning capability, and design authority responsibilities across a portfolio of projects. The successful candidate will bring demonstrable hands on experience across multiple enterprise security platforms, and will be expected to commission, configure, and technically lead deployments across the full range of platforms North delivers. They will be recognised internally as the primary technical reference for enterprise security platforms, and will operate as a trusted advisor to clients and project teams from requirements definition through to system handover. The role spans both direct delivery and technical leadership depending on project scale. On smaller or single site projects the postholder will lead commissioning personally on site. On larger, more complex programmes they will direct and oversee commissioning teams, maintaining technical authority throughout. In both cases, they are the definitive go to for platform knowledge, configuration standards, and commissioning quality across the business. Client & Requirements Engagement Work closely with clients and stakeholders to capture operational, functional, and technical requirements across the project lifecycle Provide trusted advisory services, helping clients shape their security technology strategy and understand the implications of design and platform decisions Support bids, tenders, and professional services engagements with credible technical input Operate consultatively across all phases of an engagement, not just at the point of delivery Develop High Level Designs (HLDs) and system architectures during bid and solution stages Produce Stage 4 detailed designs and Low Level Designs (LLDs) suitable for installation and delivery Design complex, multi system integrated solutions (CCTV, Access Control, analytics, networks, and supporting infrastructure) Ensure designs incorporate resilience, scalability, cybersecurity, and compliance requirements Design Authority & Governance Act as Design Authority across assigned projects, ensuring all deliverables align to approved designs Provide technical oversight throughout installation, testing, and commissioning phases Govern design changes through structured review and approval processes Commissioning & Technical Handover Own and deliver commissioning activities across enterprise security platforms on projects Produce plans ahead of on site activity, covering device configuration, platform build and bring up, licensing validation, integration verification, and functional testing against design Lead commissioning delivery directly on site where required, and direct and oversee engineering teams Resolve technical issues during commissioning, maintaining alignment with approved design throughout Manage the transition to operational handover, including as built records, commissioning sign off documentation, and client facing close out deliverables Develop and maintain commissioning standards, configuration baselines, and reusable templates for enterprise platforms across the business Testing & Assurance Define and develop: FAT (Factory Acceptance Test) plans and reports SAT (Site Acceptance Test) plans and reports SIT (System Integration Test) plans and reports Ensure all solutions meet documented operational and performance requirements Delivery Collaboration Serve as the internal technical authority for enterprise security platforms across the business, acting as the primary point of escalation for platform related questions and issues Provide platform guidance to project managers, engineers, and account teams throughout the project lifecycle Maintain deep working knowledge across multiple enterprise platforms including architecture, licensing models, integration capabilities, and commissioning requirements Monitor vendor technical bulletins, software releases, and roadmap developments, and advise the business on relevant implications Delivery Collaboration Deliver the technical commissioning phase activities, directing installation and engineering teams as required Work closely with project managers to plan and sequence commissioning within the broader project programme Identify and mitigate technical risks throughout delivery, escalating where appropriate Provide on site or remote technical guidance across the project portfolio as needed Multi Disciplinary Design Leadership Act as Lead Designer on complex projects Coordinate and integrate designs across multiple disciplines: Networks & IT infrastructure, MEP systems, Fire systems, Building/construction elements Subject Matter Expertise Operate as a technical SME for security platforms such as Genetec, Milestone and Gallagher Maintain strong awareness of industry trends, standards, and emerging technologies Skills and Experience: Proven experience designing, architecting, and commissioning physical security systems in enterprise or public sector environments Hands on delivery across enterprise VMS and access control platforms (e.g. Genetec, Milestone, Gallagher), with relevant certifications preferred Strong knowledge of CCTV, access control, IP networking, and infrastructure Experience producing HLDs, LLDs, and full system architecture documentation Familiar with FAT, SAT, and SIT testing processes Solid understanding of Windows Server, enterprise IT environments, and domain infrastructure Working knowledge of integration technologies and security system protocols Networking knowledge to CCNA level or equivalent Physical Security Application Engineer Newcastle upon Tyne, Tyne and Wear, United Kingdom
Job Title: Safety & Securtiy Engineer Location: Newcastle Salary: Competitive Type: Permanent Sector: Public Sector Job Description Safety & Security Engineer Responsibilities At North, our Safety & Security Engineers do more than deliver and support systems - they shape the way people experience the places we live and work. This role blends technical expertise with real world impact, where you'll be at the forefront of projects that make places smarter and safer. From upgrading video surveillance with leading analytics to delivering fully integrated access control, your work will directly help to create safer communities and more resilient places. What to Expect Our values are simple: Know your craft, know your colleagues, know your customers, and know how to connect. At North, you'll step into a culture where you're supported, challenged, and valued, and where you'll have experienced mentors, continuous training, and a collaborative team that has your back. From day one, you can expect to build your skills, expand your experience with leading technologies, and take pride in delivering work that keeps people safe and places secure. What You'll Do Provide our customers with industry leading installation, commissioning, and servicing Install, commission, and service video surveillance, access control, intruder detection, life safety, audio visual and PAVA systems Use site plans and survey documentation to plan and deliver accurate system installations. Deliver retrofit upgrades and remedial works to existing systems Ensure work is completed efficiently, on schedule, and to the required quality standards. Deliver on site technical support and advice to customers Keep documentation accurate and in line with industry, regulatory and company standards Work safely and proactively What You'll Bring Technical expertise and knowledge across safety and security systems Experience in security system networking Commercial awareness and understanding of system design, pricing, and upgrades Familiarity and accreditations with manufacturers, including Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win Pak, Veracity, Milestone Experience of working in a BAFE/ SSAIB/ NSI accredited company. Ability to work independently and collaboratively as part of a team Experience of working within the public sector would be advantageous Positive, proactive attitude with a commitment to quality and best practice Strong communication skills Certifications/Qualifications Valid CSCS/ECS Card Enhanced DBS clearance IPAF/PASMA/Asbestos Awareness certification Recent or current electrical qualification advantageous Full UK driving licence Benefits We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector in Surrey, including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes
16/06/2026
Full time
Job Title: Safety & Securtiy Engineer Location: Newcastle Salary: Competitive Type: Permanent Sector: Public Sector Job Description Safety & Security Engineer Responsibilities At North, our Safety & Security Engineers do more than deliver and support systems - they shape the way people experience the places we live and work. This role blends technical expertise with real world impact, where you'll be at the forefront of projects that make places smarter and safer. From upgrading video surveillance with leading analytics to delivering fully integrated access control, your work will directly help to create safer communities and more resilient places. What to Expect Our values are simple: Know your craft, know your colleagues, know your customers, and know how to connect. At North, you'll step into a culture where you're supported, challenged, and valued, and where you'll have experienced mentors, continuous training, and a collaborative team that has your back. From day one, you can expect to build your skills, expand your experience with leading technologies, and take pride in delivering work that keeps people safe and places secure. What You'll Do Provide our customers with industry leading installation, commissioning, and servicing Install, commission, and service video surveillance, access control, intruder detection, life safety, audio visual and PAVA systems Use site plans and survey documentation to plan and deliver accurate system installations. Deliver retrofit upgrades and remedial works to existing systems Ensure work is completed efficiently, on schedule, and to the required quality standards. Deliver on site technical support and advice to customers Keep documentation accurate and in line with industry, regulatory and company standards Work safely and proactively What You'll Bring Technical expertise and knowledge across safety and security systems Experience in security system networking Commercial awareness and understanding of system design, pricing, and upgrades Familiarity and accreditations with manufacturers, including Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win Pak, Veracity, Milestone Experience of working in a BAFE/ SSAIB/ NSI accredited company. Ability to work independently and collaboratively as part of a team Experience of working within the public sector would be advantageous Positive, proactive attitude with a commitment to quality and best practice Strong communication skills Certifications/Qualifications Valid CSCS/ECS Card Enhanced DBS clearance IPAF/PASMA/Asbestos Awareness certification Recent or current electrical qualification advantageous Full UK driving licence Benefits We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector in Surrey, including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes
North tech1 is looking for a Safety & Security Engineer in Newcastle to lead the installation and servicing of vital safety systems. You will enhance community safety through innovative security solutions and provide technical assistance directly to customers. Ideal candidates will have significant technical expertise, combined with communication skills, to ensure project deliverables meet company standards and client expectations. The position offers a permanent contract and a competitive remuneration package, including professional development and flexible working options.
16/06/2026
Full time
North tech1 is looking for a Safety & Security Engineer in Newcastle to lead the installation and servicing of vital safety systems. You will enhance community safety through innovative security solutions and provide technical assistance directly to customers. Ideal candidates will have significant technical expertise, combined with communication skills, to ensure project deliverables meet company standards and client expectations. The position offers a permanent contract and a competitive remuneration package, including professional development and flexible working options.
Job Title: Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: Public Sector Job Description Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve. Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed. Be a North brand ambassador. Responsibilities Act as a main point of contact for select number of contracted service clients Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations Provide the client with technical advice and guidance in line with supported systems Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution Manage improvement strategies with the client and action these Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained Supervise call queues and ticket levels to ensure swift resolution and elevate any concerns Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract Contribute to a quarterly business review with large customers Contribute to the implementation of Service Improvement Plans for jeopardy contracts Qualifications Have worked in a Managed Service environment with working knowledge of Physical Security Technically aware of the technology stack for which North is delivering the managed service Physical security Systems Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems Strong service management and planning skills Understand commercial issues Financial management awareness Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc. Ability to manage a multi skilled service delivery team both internal and via partners Excellent communication skills Ability to meet strict deadlines An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle Project Management experience and qualification, Prince 2 or equivalent would be an advantage Ability to use data analytics to drive focus and service improvements Benefits Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes We can only accept candidates who have the Right To Work in the UK
14/06/2026
Full time
Job Title: Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: Public Sector Job Description Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve. Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed. Be a North brand ambassador. Responsibilities Act as a main point of contact for select number of contracted service clients Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations Provide the client with technical advice and guidance in line with supported systems Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution Manage improvement strategies with the client and action these Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained Supervise call queues and ticket levels to ensure swift resolution and elevate any concerns Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract Contribute to a quarterly business review with large customers Contribute to the implementation of Service Improvement Plans for jeopardy contracts Qualifications Have worked in a Managed Service environment with working knowledge of Physical Security Technically aware of the technology stack for which North is delivering the managed service Physical security Systems Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems Strong service management and planning skills Understand commercial issues Financial management awareness Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc. Ability to manage a multi skilled service delivery team both internal and via partners Excellent communication skills Ability to meet strict deadlines An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle Project Management experience and qualification, Prince 2 or equivalent would be an advantage Ability to use data analytics to drive focus and service improvements Benefits Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes We can only accept candidates who have the Right To Work in the UK
north tech1 is seeking a Service Delivery Manager in Scotland to oversee a portfolio of customer accounts. You will ensure services meet contract specifications and KPIs, acting as the primary contact for clients. This role combines technical and organizational responsibilities, requiring excellent communication skills and a deep understanding of physical security systems. Benefits include generous holidays, pension schemes, and professional development.
14/06/2026
Full time
north tech1 is seeking a Service Delivery Manager in Scotland to oversee a portfolio of customer accounts. You will ensure services meet contract specifications and KPIs, acting as the primary contact for clients. This role combines technical and organizational responsibilities, requiring excellent communication skills and a deep understanding of physical security systems. Benefits include generous holidays, pension schemes, and professional development.
Our Fire and Security engineering team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning. Responsibilities Servicing on our wide range of Enterprise Level CCTV and Access Control Systems, including Fire Detection and Intruder Alarm Systems. Retrofit upgrades / extensions to existing systems as part of remedial works packages. Provide high levels of customer service. Understanding site plans, to allow installs to take part based on site survey documentation. Reactive call outs to site, with an aim to provide a first-time fix. Provide on-site technical support and solutions to customers during both reactive and planned visits. Complete documentation in line with company standards. Work as part of a 24/7 on call rota. Advise customers on the latest products and services to improve efficiency. Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location. Qualifications For development purposes the following knowledge, skills and experience are required. Experience Good communication, interpersonal and organisational skills. Must be able to work independently and as part of a team. Flexible and self-motivated. Full UK driving licence. DBS clearance (for working in public sector environments). Skills Technical expertise in predominant skillset area and deep understanding of Electronic Security and Life Safety Systems. Enterprise level system experience in CCTV and Access Control. Competent admin skills with sound working knowledge of internal business systems. Sound commercial awareness, knowledge of design and pricing of systems and upgrades. Service oriented but can interchange on Install related tasks when required. Good verbal communicator. Excellent team player and relationship builder. Previous employment within a BAFE/ SSAIB/ NSI accredited company (desirable). Valid CSCS/ECS Card. IPAF/ PASMA/ Asbestos Awareness certification (desirable). Knowledge of industry standard manufacturers. Behaviours Can-do attitude and will to succeed. Empathetic and supportive. Best practice delivery focused. Benefits We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector, including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form. We can only accept candidates who have the Right To Work in the UK.
11/06/2026
Full time
Our Fire and Security engineering team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning. Responsibilities Servicing on our wide range of Enterprise Level CCTV and Access Control Systems, including Fire Detection and Intruder Alarm Systems. Retrofit upgrades / extensions to existing systems as part of remedial works packages. Provide high levels of customer service. Understanding site plans, to allow installs to take part based on site survey documentation. Reactive call outs to site, with an aim to provide a first-time fix. Provide on-site technical support and solutions to customers during both reactive and planned visits. Complete documentation in line with company standards. Work as part of a 24/7 on call rota. Advise customers on the latest products and services to improve efficiency. Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location. Qualifications For development purposes the following knowledge, skills and experience are required. Experience Good communication, interpersonal and organisational skills. Must be able to work independently and as part of a team. Flexible and self-motivated. Full UK driving licence. DBS clearance (for working in public sector environments). Skills Technical expertise in predominant skillset area and deep understanding of Electronic Security and Life Safety Systems. Enterprise level system experience in CCTV and Access Control. Competent admin skills with sound working knowledge of internal business systems. Sound commercial awareness, knowledge of design and pricing of systems and upgrades. Service oriented but can interchange on Install related tasks when required. Good verbal communicator. Excellent team player and relationship builder. Previous employment within a BAFE/ SSAIB/ NSI accredited company (desirable). Valid CSCS/ECS Card. IPAF/ PASMA/ Asbestos Awareness certification (desirable). Knowledge of industry standard manufacturers. Behaviours Can-do attitude and will to succeed. Empathetic and supportive. Best practice delivery focused. Benefits We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector, including: Generous holiday entitlement Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form. We can only accept candidates who have the Right To Work in the UK.
north tech1 is looking for an Engineer to join their Fire and Security team in Washington, United Kingdom. The role focuses on servicing Enterprise Level CCTV and Access Control Systems, providing customer support, and maintaining compliance with health and safety standards. Candidates should have technical expertise in security systems and hold relevant certifications. The position offers a competitive salary, generous holiday entitlement, and flexible working arrangements.
11/06/2026
Full time
north tech1 is looking for an Engineer to join their Fire and Security team in Washington, United Kingdom. The role focuses on servicing Enterprise Level CCTV and Access Control Systems, providing customer support, and maintaining compliance with health and safety standards. Candidates should have technical expertise in security systems and hold relevant certifications. The position offers a competitive salary, generous holiday entitlement, and flexible working arrangements.
north tech1 is offering an exciting opportunity for an Apprentice Safety & Security Engineer in Newcastle upon Tyne. This role includes a government-recognized apprenticeship course and involves assisting senior engineers in the installation, commissioning, and servicing of equipment including fire alarms, CCTV, and access control systems. The successful candidate will develop their skills with a focus on customer service and will benefit from a robust training program to support their career progression.
08/06/2026
Full time
north tech1 is offering an exciting opportunity for an Apprentice Safety & Security Engineer in Newcastle upon Tyne. This role includes a government-recognized apprenticeship course and involves assisting senior engineers in the installation, commissioning, and servicing of equipment including fire alarms, CCTV, and access control systems. The successful candidate will develop their skills with a focus on customer service and will benefit from a robust training program to support their career progression.
This is an exciting opportunity for an apprentice to join our dedicated and friendly team on Newcastleand develop their skills in this key area for our customers. Our Safety and Security engineering team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Lead Supervisor Engineer and include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning. Key Duties & Responsibilities The role includes a government recognised apprenticeship course with a formal qualification on completion, which includes day release and work-based training Assist senior engineers with Installation, Commissioning and Servicing of our wide range of field equipment including, Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems. Assist senior engineers with Retrofit upgrades / extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within strict H&S guidelines. Develop knowledge and build experience to enable the post holder to advise customers on the latest products and services to improve efficiency. Qualifications The apprentice will be required to undergo DBS clearance (for working in public sector environments) Work towards achieving the following certifications ECS Card Full UK Manual driving licence. Must be over 18 due to Company Insurance Policy Experience: Must have a desire to work in the safety and security industry and have a genuine interest in technology products Must be able to work independently, and as part of a team under guidance. Must be flexible and self-motivated taking pride in your work. Keen to develop knowledge of industry standard manufacturers products such as Bosch, Dahau, Genetec, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone. Key Accountabilities Ensure assigned work is effectively delivered, completed on time, and to the required quality standards. Ensure all works are recorded using business systems and each job is signed off by the client. Ensure site Health and Safety compliance and elevate any immediate issues to line management. Provide high levels of customer service and ensure the company is always represented professionally. Entry Requirements GCSEs in English & Maths-Grade 5 (C) or above Full UK driving licence &own transport Comfortable working at heights and in all weather conditions Good Physical health, the job can be labour intensive at times Team Ethics: team spirit, hardworking, communication skills, and a love for technology and Engineering Any experience working with electrics would be a bonus, but not essential Physically fit, and comfortable working at high and low heights Willingness to learn and a genuine interest in learning more about the wider fire and security industry National grade 5 (or equivalent) for English, Maths and Science, or above Strong work ethic. Trustworthy Excellent team player with fantastic customer service skils. We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement 25 days Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK Apprentice Safety & Security Engineer Newcastle upon Tyne, Tyne and Wear, United Kingdom
08/06/2026
Full time
This is an exciting opportunity for an apprentice to join our dedicated and friendly team on Newcastleand develop their skills in this key area for our customers. Our Safety and Security engineering team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will report to the Lead Supervisor Engineer and include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning. Key Duties & Responsibilities The role includes a government recognised apprenticeship course with a formal qualification on completion, which includes day release and work-based training Assist senior engineers with Installation, Commissioning and Servicing of our wide range of field equipment including, Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems. Assist senior engineers with Retrofit upgrades / extensions to existing systems as part of remedial works packages. Provide high levels of customer services. Develop an understanding of site plans, to allow installs to take part based on site survey documentation. Complete documentation in line with company standards. Work within strict H&S guidelines. Develop knowledge and build experience to enable the post holder to advise customers on the latest products and services to improve efficiency. Qualifications The apprentice will be required to undergo DBS clearance (for working in public sector environments) Work towards achieving the following certifications ECS Card Full UK Manual driving licence. Must be over 18 due to Company Insurance Policy Experience: Must have a desire to work in the safety and security industry and have a genuine interest in technology products Must be able to work independently, and as part of a team under guidance. Must be flexible and self-motivated taking pride in your work. Keen to develop knowledge of industry standard manufacturers products such as Bosch, Dahau, Genetec, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone. Key Accountabilities Ensure assigned work is effectively delivered, completed on time, and to the required quality standards. Ensure all works are recorded using business systems and each job is signed off by the client. Ensure site Health and Safety compliance and elevate any immediate issues to line management. Provide high levels of customer service and ensure the company is always represented professionally. Entry Requirements GCSEs in English & Maths-Grade 5 (C) or above Full UK driving licence &own transport Comfortable working at heights and in all weather conditions Good Physical health, the job can be labour intensive at times Team Ethics: team spirit, hardworking, communication skills, and a love for technology and Engineering Any experience working with electrics would be a bonus, but not essential Physically fit, and comfortable working at high and low heights Willingness to learn and a genuine interest in learning more about the wider fire and security industry National grade 5 (or equivalent) for English, Maths and Science, or above Strong work ethic. Trustworthy Excellent team player with fantastic customer service skils. We offer a competitive remuneration package reflective of the candidate's skills and experience, along with a range of benefits typical for roles within the IT sector , including: Generous holiday entitlement 25 days Contributory pension scheme Healthcare and wellbeing programmes Professional development and training opportunities Flexible working arrangements subject to business needs Employee assistance programmes How to Apply If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form . We can only accept candidates who have the Right To Work in the UK Apprentice Safety & Security Engineer Newcastle upon Tyne, Tyne and Wear, United Kingdom