Globalbanking

A leading educational institution in Manchester is seeking an IT Technician to provide face-to-face support for students and staff. The ideal applicant will have a strong background in IT support, good knowledge of internet security principles, and hands-on experience with operating systems and computer hardware. You will ensure seamless technology operations across the institution. Benefits include 25 days annual leave, pension scheme, and tuition reimbursement for career development.

Department: IT Location: Manchester Type of Contract: Permanent / Full-Time Salary: £27,500-£29,500 What We Do: Our IT team supports the campus by managing systems, troubleshooting issues, protecting data and enhancing our digital tools, ensuring that our students and staff experience smooth and secure operations across the institution. Our Vision: Changing Lives through Education The Role: Do you consider yourself a skilled and proactive IT technician? If so, you've landed at the right place! In this role, you will ensure that our students and staff can work and learn without interruption by maintaining troubleshooting. You will be the first point of support for a wide range of technology needs. This is not just a technical role, it is an opportunity to empower education and make a tangible impact on the daily success of our students. To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. This role is not eligible for visa sponsorship! What the Role Involves: To provide high quality, face to face IT services to students and staff based on one of the GBS campuses. Providing technical support in moving and setting up of Audio Visual and IT equipment as required. Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary. Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalated to other technical resources as appropriate. Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules. Follow best practice guidelines in ensuring security and privacy of networks and computer systems. About You: Good knowledge of internet security and data privacy principles (CompTIA Network+/CompTIA Security+). Hands-on experience with installation of operating systems and software, computer networks, network administration and network installation. Experience of providing IT Support in person and remotely (by phone, on-line chat) Knowledge of service management systems and ITIL best practice. Knowledge of technical management, information analysis and of computer hardware/software systems. Knowledge of programming languages and operating systems (MS Exchange, Active Directory, and other Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring. Knowledge with implementing, configuring, and testing solutions What we offer: 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform, wellbeing centre and much more Reward and recognition programme £500 award employee referral scheme Discretionary annual performance bonus "GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career." - Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Job Title EventMAP System Administrator Salary £39,000-£42,000 pa Location Any GBS UK campus (excluding Leeds) Role Purpose The EventMAP System Administrator will manage, configure, and maintain our EventMAP platform (Timetabler and Booker apps primarily). The ideal candidate will have a strong technical background in system administration, with a focus on managing EventMAP. You will be responsible for ensuring the seamless operation of the EventMAP system, supporting users, and optimising system configurations to meet organisational needs. Roles and Responsibilities Administer and maintain the EventMAP system, ensuring its optimal performance and availability. Perform system updates, patches, and upgrades as required, ensuring minimal downtime via the Change Advisory Board. Monitor system performance and troubleshoot issues promptly to ensure a smooth user experience. Provide support for EventMAP users, resolving issues related to system access, functionality, and configuration. Conduct user training sessions to improve user understanding and effective use of the system. Develop and maintain documentation for system use, best practices, and troubleshooting. Configure and customize the EventMAP system to align with the organization's scheduling and attendance management requirements. To have a comprehensive understanding of existing business processes related to Timetabling; work with stakeholders to understand business needs and implement solutions within the system to support those needs. Create and manage user roles, permissions, and workflows to optimise system use and security. Ensure accurate data entry and integrity within the EventMAP system. Generate and analyse reports related to event scheduling, resource utilisation, and other metrics. Provide insights and recommendations based on data analysis to support decision-making. Integrate EventMAP with other systems and platforms via bespoke API or native integration functionality. Implement automation for recurring tasks and processes to enhance system efficiency. Working closely with the Head of Timetabling and Academic Service teams as well as collaborating with wider IT Systems department. Essential Skills and Experience Bachelor's degree in information technology, Computer Science, or a related field. Demonstrable experience as a System Administrator, with specific experience in event management or scheduling systems like EventMAP. Strong higher education domain knowledge, technical knowledge of system administration, including experience with system updates, backups, and troubleshooting. Familiarity with SQL and data management principles. Experience in user support and training, with excellent communication skills. Ability to work independently and manage multiple tasks effectively. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a focus on accuracy and quality. Experience with EventMAP or similar event management platforms. Knowledge of system integration and API management. Proficiency in data analysis and reporting tools. Understanding of data security best practices.

A leading banking institution is looking for an EventMAP System Administrator to manage and maintain their EventMAP platform. The role includes configuring the system, supporting users, and ensuring optimal performance through effective administration. The ideal candidate will have experience with event management systems, relevant technical skills, and a commitment to enhancing user experience. Strong problem-solving and communication skills are essential for success in this position.