Reachdesk Ltd in Greater London is seeking a Business Insights Analyst to drive data-driven insights across various functions. This position requires 2-4 years in analytics, strong communication skills, and a genuine AI-native working style. The role involves collaborating with leaders in Sales, Marketing, and Finance to synthesize insights and tell impactful stories behind the data. Join a dynamic company focused on innovation, offering competitive salary, stock options, and comprehensive benefits.
14/06/2026
Full time
Reachdesk Ltd in Greater London is seeking a Business Insights Analyst to drive data-driven insights across various functions. This position requires 2-4 years in analytics, strong communication skills, and a genuine AI-native working style. The role involves collaborating with leaders in Sales, Marketing, and Finance to synthesize insights and tell impactful stories behind the data. Join a dynamic company focused on innovation, offering competitive salary, stock options, and comprehensive benefits.
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world class team with hubs in New York, London, and Lisbon. We're growing, and we're currently looking for a Business Insights Analyst to join our Business Systems & Operations team. The Role This is a role for someone energised by the connections between how the business sells, how it serves customers, how it runs operationally and makes money, and who wants to use AI to make those connections faster and clearer than ever. Every function at Reachdesk sees a different slice of the company. You'll be the person who sits across all of them, using available data and reporting outputs from relevant systems, helping leaders apply consistent commercial and operational definitions when interpreting business performance, and helping leaders see the picture none of them could have produced alone. Your Responsibilities Partner with leaders across Sales, Customer Success, Marketing, Finance and Operations to understand the decisions they're each trying to make. Work with available data from commercial, finance and operational systems to produce insights that connect different views of the business. Use AI to compress synthesis from days into hours, and to keep our framing of key metrics consistent across functions. Tell the story behind the numbers in a way that lands with whoever's in the room, commercial, financial or operational. Create lightweight summaries and repeatable insight outputs so teams can keep answering their own follow on questions. Experiment with AI assisted insight workflows, prompt patterns, evals and lightweight automations, and share what works across the team. About You 2-4 years in an analyst, insights, strategy or consulting role with exposure to more than one function. Fluency in at least two of: commercial (revenue, retention, GTM), financial (P&L, unit economics, FP&A), operational (throughput, fulfilment, cycle time). A genuine AI native working style; you already use LLMs as a core part of how you think, and you're excited to keep pushing. Strong written and verbal storytelling; you can adapt your framing for a CRO, a CFO or a Head of Operations without missing a beat. Comfort working with spreadsheets and reporting tools. Working knowledge of SQL is useful but not essential. Preferred Expertise B2B SaaS background. Familiarity with NetSuite, Salesforce, or the corporate gifting and direct mail space. Light experience with experiment design, attribution, pricing or operational throughput modeling. Why Join Us A team that genuinely treats AI as a leverage tool, not a buzzword. The closest thing in the company to a true cross functional vista; you'll see how every part of Reachdesk fits together. You'll work alongside a small, senior Business Systems & Operations team focused on strategic, cross functional work. The Benefits Competitive salary with generous stock options. Pension with employer contributions (NEST). Affordable Private Medical Insurance, including mental health support and fast access to care. Flexible PTO that increases the longer you're with us, plus extra flexibility for life's unexpected moments. A genuinely collaborative culture with innovative, fun, and ambitious people.
14/06/2026
Full time
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world class team with hubs in New York, London, and Lisbon. We're growing, and we're currently looking for a Business Insights Analyst to join our Business Systems & Operations team. The Role This is a role for someone energised by the connections between how the business sells, how it serves customers, how it runs operationally and makes money, and who wants to use AI to make those connections faster and clearer than ever. Every function at Reachdesk sees a different slice of the company. You'll be the person who sits across all of them, using available data and reporting outputs from relevant systems, helping leaders apply consistent commercial and operational definitions when interpreting business performance, and helping leaders see the picture none of them could have produced alone. Your Responsibilities Partner with leaders across Sales, Customer Success, Marketing, Finance and Operations to understand the decisions they're each trying to make. Work with available data from commercial, finance and operational systems to produce insights that connect different views of the business. Use AI to compress synthesis from days into hours, and to keep our framing of key metrics consistent across functions. Tell the story behind the numbers in a way that lands with whoever's in the room, commercial, financial or operational. Create lightweight summaries and repeatable insight outputs so teams can keep answering their own follow on questions. Experiment with AI assisted insight workflows, prompt patterns, evals and lightweight automations, and share what works across the team. About You 2-4 years in an analyst, insights, strategy or consulting role with exposure to more than one function. Fluency in at least two of: commercial (revenue, retention, GTM), financial (P&L, unit economics, FP&A), operational (throughput, fulfilment, cycle time). A genuine AI native working style; you already use LLMs as a core part of how you think, and you're excited to keep pushing. Strong written and verbal storytelling; you can adapt your framing for a CRO, a CFO or a Head of Operations without missing a beat. Comfort working with spreadsheets and reporting tools. Working knowledge of SQL is useful but not essential. Preferred Expertise B2B SaaS background. Familiarity with NetSuite, Salesforce, or the corporate gifting and direct mail space. Light experience with experiment design, attribution, pricing or operational throughput modeling. Why Join Us A team that genuinely treats AI as a leverage tool, not a buzzword. The closest thing in the company to a true cross functional vista; you'll see how every part of Reachdesk fits together. You'll work alongside a small, senior Business Systems & Operations team focused on strategic, cross functional work. The Benefits Competitive salary with generous stock options. Pension with employer contributions (NEST). Affordable Private Medical Insurance, including mental health support and fast access to care. Flexible PTO that increases the longer you're with us, plus extra flexibility for life's unexpected moments. A genuinely collaborative culture with innovative, fun, and ambitious people.
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon. We're growing, and we're currently looking for a Business Insights Analyst to join our Business Systems & Operations team. The Role This is a role for someone energised by the connections between how the business sells, how it serves customers, how it runs operationally and makes money, and who wants to use AI to make those connections faster and clearer than ever. Every function at Reachdesk sees a different slice of the company. You'll be the person who sits across all of them, using available data and reporting outputs from relevant systems, helping leaders apply consistent commercial and operational definitions when interpreting business performance, and helping leaders see the picture none of them could have produced alone. Your Responsibilities Partner with leaders across Sales, Customer Success, Marketing, Finance and Operations to understand the decisions they're each trying to make. Work with available data from commercial, finance and operational systems to produce insights that connect different views of the business. Use AI to compress synthesis from days into hours, and to keep our framing of key metrics consistent across functions. Tell the story behind the numbers in a way that lands with whoever's in the room, commercial, financial or operational. Create lightweight summaries and repeatable insight outputs so teams can keep answering their own follow-on questions. Experiment with AI-assisted insight workflows, prompt patterns, evals and lightweight automations, and share what works across the team. About You 2-4 years in an analyst, insights, strategy or consulting role with exposure to more than one function. Fluency in at least two of: commercial (revenue, retention, GTM), financial (P&L, unit economics, FP&A), operational (throughput, fulfilment, cycle time). A genuine AI-native working style; you already use LLMs as a core part of how you think, and you're excited to keep pushing. Strong written and verbal storytelling; you can adapt your framing for a CRO, a CFO or a Head of Operations without missing a beat. Comfort working with spreadsheets and reporting tools. Working knowledge of SQL is useful but not essential. Preferred Expertise B2B SaaS background. Familiarity with NetSuite, Salesforce, or the corporate gifting and direct mail space. Light experience with experiment design, attribution, pricing or operational throughput modeling. Why Join Us A team that genuinely treats AI as a leverage tool, not a buzzword. The closest thing in the company to a true cross-functional Vantage point; you'll see how every part of Reachdesk fits together. You'll work alongside a small, senior Business Systems & Operations team focused on strategic, cross functional work. The Benefits Competitive salary with generous stock options Pension with employer contributions (NEST) Affordable Private Medical Insurance, including mental health support and fast access to care Flexible PTO that increases the longer you're with us, plus extra flexibility for life's unexpected moments A genuinely collaborative culture with innovative, fun, and ambitious people
13/06/2026
Full time
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon. We're growing, and we're currently looking for a Business Insights Analyst to join our Business Systems & Operations team. The Role This is a role for someone energised by the connections between how the business sells, how it serves customers, how it runs operationally and makes money, and who wants to use AI to make those connections faster and clearer than ever. Every function at Reachdesk sees a different slice of the company. You'll be the person who sits across all of them, using available data and reporting outputs from relevant systems, helping leaders apply consistent commercial and operational definitions when interpreting business performance, and helping leaders see the picture none of them could have produced alone. Your Responsibilities Partner with leaders across Sales, Customer Success, Marketing, Finance and Operations to understand the decisions they're each trying to make. Work with available data from commercial, finance and operational systems to produce insights that connect different views of the business. Use AI to compress synthesis from days into hours, and to keep our framing of key metrics consistent across functions. Tell the story behind the numbers in a way that lands with whoever's in the room, commercial, financial or operational. Create lightweight summaries and repeatable insight outputs so teams can keep answering their own follow-on questions. Experiment with AI-assisted insight workflows, prompt patterns, evals and lightweight automations, and share what works across the team. About You 2-4 years in an analyst, insights, strategy or consulting role with exposure to more than one function. Fluency in at least two of: commercial (revenue, retention, GTM), financial (P&L, unit economics, FP&A), operational (throughput, fulfilment, cycle time). A genuine AI-native working style; you already use LLMs as a core part of how you think, and you're excited to keep pushing. Strong written and verbal storytelling; you can adapt your framing for a CRO, a CFO or a Head of Operations without missing a beat. Comfort working with spreadsheets and reporting tools. Working knowledge of SQL is useful but not essential. Preferred Expertise B2B SaaS background. Familiarity with NetSuite, Salesforce, or the corporate gifting and direct mail space. Light experience with experiment design, attribution, pricing or operational throughput modeling. Why Join Us A team that genuinely treats AI as a leverage tool, not a buzzword. The closest thing in the company to a true cross-functional Vantage point; you'll see how every part of Reachdesk fits together. You'll work alongside a small, senior Business Systems & Operations team focused on strategic, cross functional work. The Benefits Competitive salary with generous stock options Pension with employer contributions (NEST) Affordable Private Medical Insurance, including mental health support and fast access to care Flexible PTO that increases the longer you're with us, plus extra flexibility for life's unexpected moments A genuinely collaborative culture with innovative, fun, and ambitious people
Reachdesk Ltd in Manchester is seeking a Business Insights Analyst to join the Business Systems & Operations team. This role focuses on connecting insights across various functions including Sales, Marketing, and Finance to enhance business decisions. As an ideal candidate, you will have experience in analytics, a strong ability to communicate insights, and familiarity with AI tools. You will contribute to a collaborative culture that leverages data for strategic impact.
13/06/2026
Full time
Reachdesk Ltd in Manchester is seeking a Business Insights Analyst to join the Business Systems & Operations team. This role focuses on connecting insights across various functions including Sales, Marketing, and Finance to enhance business decisions. As an ideal candidate, you will have experience in analytics, a strong ability to communicate insights, and familiarity with AI tools. You will contribute to a collaborative culture that leverages data for strategic impact.
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon. We're growing, and we're currently looking for a Business Insights Analyst to join our Business Systems & Operations team. The Role This is a role for someone energised by the connections between how the business sells, how it serves customers, how it runs operationally and makes money, and who wants to use AI to make those connections faster and clearer than ever. Every function at Reachdesk sees a different slice of the company. You'll be the person who sits across all of them, using available data and reporting outputs from relevant systems, helping leaders apply consistent commercial and operational definitions when interpreting business performance, and helping leaders see the picture none of them could have produced alone. Your Responsibilities Partner with leaders across Sales, Customer Success, Marketing, Finance and Operations to understand the decisions they're each trying to make. Work with available data from commercial, finance and operational systems to produce insights that connect different views of the business. Use AI to compress synthesis from days into hours, and to keep our framing of key metrics consistent across functions. Tell the story behind the numbers in a way that lands with whoever's in the room, commercial, financial or operational. Create lightweight summaries and repeatable insight outputs so teams can keep answering their own follow-on questions. Experiment with AI-assisted insight workflows, prompt patterns, evals and lightweight automations, and share what works across the team. About You 2-4 years in an analyst, insights, strategy or consulting role with exposure to more than one function. Fluency in at least two of: commercial (revenue, retention, GTM), financial (P&L, unit economics, FP&A), operational (throughput, fulfilment, cycle time). A genuine AI-native working style; you already use LLMs as a core part of how you think, and you're excited to keep pushing. Strong written and verbal storytelling; you can adapt your framing for a CRO, a CFO or a Head of Operations without missing a beat. Comfort working with spreadsheets and reporting tools. Working knowledge of SQL is useful but not essential. Preferred Expertise B2B SaaS background. Familiarity with NetSuite, Salesforce, or the corporate gifting and direct mail space. Light experience with experiment design, attribution, pricing or operational throughput modeling. Why Join Us A team that genuinely treats AI as a leverage tool, not a buzzword. The closest thing in the company to a true cross-functional Vantage point; you'll see how every part of Reachdesk fits together. You'll work alongside a small, senior Business Systems & Operations team focused on strategic, cross functional work. The Benefits Competitive salary with generous stock options Pension with employer contributions (NEST) Affordable Private Medical Insurance, including mental health support and fast access to care Flexible PTO that increases the longer you're with us, plus extra flexibility for life's unexpected moments A genuinely collaborative culture with innovative, fun, and ambitious people
13/06/2026
Full time
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon. We're growing, and we're currently looking for a Business Insights Analyst to join our Business Systems & Operations team. The Role This is a role for someone energised by the connections between how the business sells, how it serves customers, how it runs operationally and makes money, and who wants to use AI to make those connections faster and clearer than ever. Every function at Reachdesk sees a different slice of the company. You'll be the person who sits across all of them, using available data and reporting outputs from relevant systems, helping leaders apply consistent commercial and operational definitions when interpreting business performance, and helping leaders see the picture none of them could have produced alone. Your Responsibilities Partner with leaders across Sales, Customer Success, Marketing, Finance and Operations to understand the decisions they're each trying to make. Work with available data from commercial, finance and operational systems to produce insights that connect different views of the business. Use AI to compress synthesis from days into hours, and to keep our framing of key metrics consistent across functions. Tell the story behind the numbers in a way that lands with whoever's in the room, commercial, financial or operational. Create lightweight summaries and repeatable insight outputs so teams can keep answering their own follow-on questions. Experiment with AI-assisted insight workflows, prompt patterns, evals and lightweight automations, and share what works across the team. About You 2-4 years in an analyst, insights, strategy or consulting role with exposure to more than one function. Fluency in at least two of: commercial (revenue, retention, GTM), financial (P&L, unit economics, FP&A), operational (throughput, fulfilment, cycle time). A genuine AI-native working style; you already use LLMs as a core part of how you think, and you're excited to keep pushing. Strong written and verbal storytelling; you can adapt your framing for a CRO, a CFO or a Head of Operations without missing a beat. Comfort working with spreadsheets and reporting tools. Working knowledge of SQL is useful but not essential. Preferred Expertise B2B SaaS background. Familiarity with NetSuite, Salesforce, or the corporate gifting and direct mail space. Light experience with experiment design, attribution, pricing or operational throughput modeling. Why Join Us A team that genuinely treats AI as a leverage tool, not a buzzword. The closest thing in the company to a true cross-functional Vantage point; you'll see how every part of Reachdesk fits together. You'll work alongside a small, senior Business Systems & Operations team focused on strategic, cross functional work. The Benefits Competitive salary with generous stock options Pension with employer contributions (NEST) Affordable Private Medical Insurance, including mental health support and fast access to care Flexible PTO that increases the longer you're with us, plus extra flexibility for life's unexpected moments A genuinely collaborative culture with innovative, fun, and ambitious people
Reachdesk Ltd is seeking a Business Insights Analyst to join their Business Systems & Operations team in Edinburgh, UK. This role focuses on analyzing data across various business functions to drive actionable insights and improve decision-making through AI. The ideal candidate will have 2-4 years of experience in an analytical role and be proficient in storytelling with data. Benefits include competitive salary, stock options, and flexible PTO.
13/06/2026
Full time
Reachdesk Ltd is seeking a Business Insights Analyst to join their Business Systems & Operations team in Edinburgh, UK. This role focuses on analyzing data across various business functions to drive actionable insights and improve decision-making through AI. The ideal candidate will have 2-4 years of experience in an analytical role and be proficient in storytelling with data. Benefits include competitive salary, stock options, and flexible PTO.
About Us Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI. We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. We're growing, and we're currently looking for a Head of Business Systems & Operations to join us. The Role As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them. You will join at a critical stage as we complete our closed-loop architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a step change in operational efficiency across Reachdesk. Your Responsibilities Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer. Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams. Lead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work. Define the go-forward BI architecture, ownership model, and roadmap. Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation. Establish an AI governance framework to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains. Define and enforce master data management and integration standards across all systems. Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrity. Build, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed. Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings. Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant. About You You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating engine of a high-growth, PE-backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable. Must-have Qualifications 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team. Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them. Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling. Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment. Demonstrably hands on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed. Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality. Proven track record of leading complex, cross functional systems programs end to end, on time and on budget. Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact. People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight. Preferred Qualifications Experience in a PE backed, high growth SaaS environment with tight financial control requirements. Familiarity with multi stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring. Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes. NetSuite and/or Salesforce certifications. Experience transitioning systems ownership into a Business Operations function. Background working in a scaling SaaS business, comfortable operating across time zones and entities. The Benefits Competitive salary with generous stock options Pension with employer contributions (NEST) Affordable Private Medical Insurance, including mental health support and fast access to care Flexible PTO that increases the longer you're with us, plus extra flexibility for life's unexpected moments A genuinely collaborative culture with innovative, fun, and ambitious people Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.
13/06/2026
Full time
About Us Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI. We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. We're growing, and we're currently looking for a Head of Business Systems & Operations to join us. The Role As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them. You will join at a critical stage as we complete our closed-loop architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a step change in operational efficiency across Reachdesk. Your Responsibilities Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer. Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams. Lead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work. Define the go-forward BI architecture, ownership model, and roadmap. Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation. Establish an AI governance framework to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains. Define and enforce master data management and integration standards across all systems. Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrity. Build, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed. Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings. Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant. About You You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating engine of a high-growth, PE-backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable. Must-have Qualifications 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team. Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them. Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling. Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment. Demonstrably hands on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed. Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality. Proven track record of leading complex, cross functional systems programs end to end, on time and on budget. Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact. People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight. Preferred Qualifications Experience in a PE backed, high growth SaaS environment with tight financial control requirements. Familiarity with multi stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring. Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes. NetSuite and/or Salesforce certifications. Experience transitioning systems ownership into a Business Operations function. Background working in a scaling SaaS business, comfortable operating across time zones and entities. The Benefits Competitive salary with generous stock options Pension with employer contributions (NEST) Affordable Private Medical Insurance, including mental health support and fast access to care Flexible PTO that increases the longer you're with us, plus extra flexibility for life's unexpected moments A genuinely collaborative culture with innovative, fun, and ambitious people Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.
About Us Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI. We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. We're growing, and we're currently looking for a Head of Business Systems & Operations to join us. The Role As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them. You will join at a critical stage as we complete our closed-loop architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a step change in operational efficiency across Reachdesk. Your Responsibilities Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams. Lead from the front - set technical direction by being in the systems alongside your team, not just reviewing their work. You will personally own the highest-leverage build and architecture decisions. Lead the transition of systems ownership from various teams, establishing a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change. Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation. Embed AI into core workflows and decision making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains. Define and enforce data governance, master data management, and integration standards across all systems, safeguarding quality and consistency. Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long term architectural integrity. Build, lead, and develop a small, high performing team of systems and operations specialists, and manage external delivery partners where needed. Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings. Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant. About You You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back office function, and you are energized by the opportunity to shape the operating engine of a high growth, PE backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable. Must have Qualifications 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team. Deep, hands on expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them. Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling. Demonstrated ability to design and operate a closed-loop architecture, covering quote to cash, lead to revenue, and customer lifecycle, in a multi entity, multi currency environment. Demonstrably hands on within the last 12 months - you can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed, not just programmes you have sponsored. Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality. Proven track record of leading complex, cross functional systems programs end to end, on time and on budget. Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact. People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight. Preferred Qualifications Experience in a PE backed, high growth SaaS environment with tight financial control requirements. Familiarity with multi stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring. Hands on experience embedding AI/ML or agentic automation into operational workflows, not just experimenting with it. NetSuite and/or Salesforce certifications.
03/06/2026
Full time
About Us Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI. We believe gifting is more than just a transaction: it's about building genuine human connections that fuel business growth. Whether you're engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. We're growing, and we're currently looking for a Head of Business Systems & Operations to join us. The Role As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them. You will join at a critical stage as we complete our closed-loop architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a step change in operational efficiency across Reachdesk. Your Responsibilities Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams. Lead from the front - set technical direction by being in the systems alongside your team, not just reviewing their work. You will personally own the highest-leverage build and architecture decisions. Lead the transition of systems ownership from various teams, establishing a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change. Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation. Embed AI into core workflows and decision making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains. Define and enforce data governance, master data management, and integration standards across all systems, safeguarding quality and consistency. Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long term architectural integrity. Build, lead, and develop a small, high performing team of systems and operations specialists, and manage external delivery partners where needed. Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings. Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant. About You You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back office function, and you are energized by the opportunity to shape the operating engine of a high growth, PE backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable. Must have Qualifications 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team. Deep, hands on expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them. Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling. Demonstrated ability to design and operate a closed-loop architecture, covering quote to cash, lead to revenue, and customer lifecycle, in a multi entity, multi currency environment. Demonstrably hands on within the last 12 months - you can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed, not just programmes you have sponsored. Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality. Proven track record of leading complex, cross functional systems programs end to end, on time and on budget. Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact. People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight. Preferred Qualifications Experience in a PE backed, high growth SaaS environment with tight financial control requirements. Familiarity with multi stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring. Hands on experience embedding AI/ML or agentic automation into operational workflows, not just experimenting with it. NetSuite and/or Salesforce certifications.