Pacific Life

Job Title Senior AI Engineer Job Description We're looking for a Senior AI Engineer at Pacific Life Re. The Senior AI Engineer designs, builds, and pilots AI enabled solutions that support PL Re business teams through experimentation, rapid prototyping, and value led innovation. Operating within the Business & AI team, the role translates business problems into secure, scalable, cloud hosted AI solutions suitable for a regulated reinsurance environment. The role combines hands on AI and full stack development with strong engineering judgement, ensuring alignment with PL Re engineering standards, enterprise architecture, and security controls. A key focus is maintaining awareness of emerging AI technologies and applying relevant advances pragmatically. The role works closely with the Global Experience Analysis (Global EA) engineering team to accelerate AI adoption while ensuring solutions can transition from experimentation into enterprise platforms where appropriate. Key Responsibilities AI Solution Design & Delivery Design, build, and pilot AI enabled solutions that address PL Re business problems through experimentation and rapid prototyping. Translate business use cases into secure, scalable, cloud hosted AI solutions aligned to enterprise standards. Deliver hands on full stack and AI development, producing solutions capable of transition into strategic or BAU platforms where appropriate. Design prototypes with explicit consideration for scalability, operability, data governance, and integration pathways if progressed beyond pilot. AI Research & Innovation Research, evaluate, and stay current with emerging AI approaches, tools, and techniques. Assess the relevance and applicability of new AI capabilities within a regulated reinsurance environment. Apply insights from research to inform experimentation, solution design, and technical direction. Engineering Excellence & Governance Alignment Ensure adherence to PL Technology engineering standards, architecture principles, and security controls. Partner with Enterprise Architecture and Information Security to meet governance and regulatory expectations. Ensure solutions respect data principles including ownership, lineage, residency, and PII handling. Apply approved integration patterns when accessing platforms, data products, or external services. Collaboration & Knowledge Sharing Work alongside the Global Experience Analysis (Global EA) engineering team, sharing cloud and AI engineering insights, patterns, and lessons learned. Act as a bridge between Business & AI experimentation and wider PL Re technology capabilities to accelerate AI adoption consistently across the organisation. Architecture & Platform Alignment Contribute to solution architecture designs, including high level logical and cloud architectures, for AI use cases progressing beyond experimentation. Align AI solutions with Architecture Governance, PL Re target architectures, approved platforms, integration patterns, and data architecture principles. Identify architectural impacts, dependencies, and technical debt risks arising from AI experimentation. Skills & Experience Essential Demonstrable experience designing, building, and piloting AI enabled solutions, including rapid prototyping and experimentation in partnership with business stakeholders. Strong hands on development experience (Python, APIs, modern application architectures). Experience translating business problems into practical, secure, and scalable technical solutions aligned to enterprise standards. Ability to translate business problems into secure, scalable enterprise aligned solutions. Experience evaluating and applying AI technologies within regulated or risk aware environments. Strong engineering judgement, balancing innovation with operational readiness and control. Skills & Experience - Desirable Experience with AI, data, and analytics platforms on AWS or Azure, including managed AI or foundation model services. Exposure to actuarial, underwriting, pricing, analytics, or adjacent insurance technology environments. Familiarity with DevOps / DevSecOps practices, including CI/CD pipelines in enterprise settings. Understanding of enterprise architecture principles, target architectures, and design governance processes in large, regulated organisations. Exposure to AI and developer tooling such as OpenAI, AWS Bedrock, Claude, Llama, Azure AI Foundry, Copilot Studio, GitHub Copilot, or similar ecosystems. Behavioural Competencies Strong ownership and accountability for delivery outcomes. Clear, confident communication with both technical and non technical stakeholders. Ability to lead through influence, setting technical direction and standards without formal authority. Risk aware, quality driven mindset suited to a regulated financial services environment. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values

Job Title Senior Data Business Analyst Job Description A well established reinsurance organisation is investing in its permanent internal data capability to meet growing demand across underwriting, operations, and finance. This is a senior, high impact role where you will help shape how data is defined, governed, and used across the enterprise. You'll sit at the intersection of business analysis, data architecture, and enterprise change, working closely with senior stakeholders, data architects, and engineering teams to turn complex data challenges into clear, governed, and scalable outcomes. This role is ideal for a Senior Data Business Analyst who enjoys operating in a structured, regulated environment, influencing how data works at an organisational level rather than delivering reports in isolation. What you'll be doing Leading Data Led Change: • Lead the initiation, discovery, and delivery of data focused initiatives across multiple business domains. • Apply structured business analysis and change management approaches within a governance led delivery environment. • Take ownership of smaller data projects and enhancements from early discovery through to business as usual adoption. • Contribute to the ongoing evolution of data BA standards, tooling, and ways of working across the organisation. Data Architecture Aware Business Analysis: • Capture and define requirements with a data architecture mindset, ensuring solutions are scalable, consistent, and fit for purpose. • Work confidently with: o Conceptual, logical, and physical data models o Data warehousing and analytical data platforms o The distinction between data dictionaries and data glossaries o Master data vs reference data • Define requirements using data flows, lineage, source to target mappings, and reporting specifications. • Act as a critical bridge between business stakeholders and Data Architecture / Engineering teams, ensuring shared understanding and alignment. This role contributes to data architecture through high quality requirements, rather than owning solution design. Data Governance & Data Quality: • Embed data governance principles into delivery, including data ownership, standards, and controls. • Support data quality assessments, issue identification, and remediation definition. • Drive consistent data definitions and usage across domains. • Ensure delivery aligns with enterprise data strategy and regulatory expectations. Stakeholder Engagement & Influence: • Engage with stakeholders at all levels, including senior leadership. • Translate complex data concepts into clear, pragmatic recommendations that support decision making. • Support adoption, change, and transition of data solutions into BAU. • Act as a trusted advisor on data related decisions across the business. What success looks like: In this role, success is defined by: • Clear, agreed data definitions and specifications that reduce ambiguity across business areas. • Data governance being embedded into delivery, not treated as an afterthought. • Improved visibility of data quality issues and agreed remediation approaches. • Strong relationships between business, data architecture, and engineering teams. • Stakeholders trusting data outputs and the decisions built on them. What we're looking for Essential experience: • Proven experience as a Senior Business Analyst delivering data centric initiatives. • Strong conceptual understanding of data architecture and data warehousing (hands on delivery not required). • Experience working in structured, governance heavy delivery environments. • Ability to explain complex data concepts clearly to both technical and non technical audiences. Desirable experience: • Insurance experience (London Market desirable but not essential; wider insurance backgrounds welcomed). • Exposure to SQL, Power BI, SSRS, or similar data and BI technologies. • Experience partnering closely with Data Architecture teams. • Familiarity with tools such as Visio, Azure DevOps, JIRA, Confluence, Miro Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values

Job Title Software Engineer Job Description We're looking for a Software Engineer to join our team and help build, enhance, and scale our products. If you're someone who brings fresh ideas, has a curious mindset, and thrives in an engineering environment focused on delivering strategic business value, we'd love to hear from you. As a Software Engineer, you'll play a central role in shaping the future of our product suite across the engineering teams at UnderwriteMe. You'll lead technical initiatives, mentor others and help us build systems that are scalable, maintainable, and deliver value to our users. Your work will span the full software development lifecycle, from idea to production, and you'll be empowered to take ownership of complex engineering challenges. While this is the culture we're striving for, we're not fully there yet, we're looking for engineers who are excited to help us upskill the team and actively shape this environment together. What you will be doing You'll contribute directly to the development and continuous improvement of our products and platforms, focusing on building adaptable and resilient solutions that can evolve with the needs of our users and business. Whether it's designing new features or refining existing systems, you'll ensure that everything we build is robust, production-ready, and aligned with our long-term goals. You'll be actively involved in system design and architectural discussions, helping the team arrive at thoughtful, simple solutions to complex problems. Your experience and insight will be key in shaping how the team works, bringing fresh ideas, introducing new ways of thinking and helping to evolve our engineering practices to be more efficient and impactful. Collaboration will be a core part of your role. You'll work closely with product managers to understand priorities, influence the roadmap, and ensure we maintain a healthy balance between delivering new features and strengthening our technical foundations. You'll also embrace a DevOps mindset, taking full ownership of your code from idea and development through to deployment, including AWS solution design, security, and observability. Beyond your technical contributions, you'll play a vital role in supporting the growth of your teammates through code reviews, pair programming, and knowledge sharing. You'll help foster a culture of learning, ownership and continuous improvement, ensuring that your team grows stronger together with every project you take on. What type of person fits the role You're a thoughtful and pragmatic engineer who sees software development as a means to solve meaningful problems, not just to write code. You care deeply about building systems that are simple, maintainable, and valuable to users. You're naturally collaborative, working closely with engineers, product managers, and designers to shape solutions that balance technical soundness with real impact. You thrive in team-based environments, such as pairing or ensemble programming, and see shared problem-solving as a core part of your day-to-day. You're comfortable navigating trade-offs, knowing when to prioritise speed and when to invest in long-term quality. You take pride in your work but remain open to feedback, iteration, and learning from others. You're curious, proactive, and always looking for ways to improve, whether that's refining your own skills, helping teammates grow, or evolving the systems you work on. Technical Requirements Demonstrated experience applying modern software engineering practices in a collaborative team setting, including iterative development, automated testing, and continuous integration and delivery. Proficiency in a modern programming language (e.g. Java, Kotlin, or similar), ideally with experience in Spring Boot and cloud-native development. Practical experience designing and building cloud-based systems, with the ability to use cloud services to create scalable, resilient, and observable solutions. Proven ability to make sound technical decisions independently, while working closely with teammates to deliver solutions from idea to production. Experience improving or evolving existing systems, including working with legacy codebases and simplifying or automating manual workflows. About UnderwriteMe UnderwriteMe is an Insurtech software business and subsidiary of Pacific Life Re (PL Re), a global life and pensions reinsurance firm. We have a vision to help everyone purchase protection insurance by using data and disruptive technology to transform our partners and markets in order to make their underwriting processes as quick and efficient as possible. Our core products are: • Decision Platform - a B2B enterprise platform that provides a best-in-market Underwriting Rules Engine used by over 30 insurers to power their underwriting decisions. The product is sold across UK & Ireland, Asia-Pacific and North America. The platform combines our engine with technology to source and process third-party information supporting underwriting decisions for insurers. We are already working on capabilities, powered by AI, to make these decisions even more efficient. • Protection Platform - a B2B2C marketplace used by over 15,000 advisors to power quoting and purchase of protection products in the UK. We currently deliver 16% of the UK markets protection policies and we are already working to increase our reach. Working for UnderwriteMe Joining UnderwriteMe means being part of a technology company that is committed to bringing a fresh and dynamic approach to insurance. You'd be working with a team of highly technical experts made up of people with backgrounds in software, fintech, and insurance. Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and wellbeing initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events, and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to accessibility for all, UnderwriteMe will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs, and we will consult with you to ensure suitable accommodation is provided. UnderwriteMe Values Please click here to view our company values

Job Title Software Engineer Job Description We're looking for a Software Engineer to join our team and help build, enhance, and scale our products. If you're someone who brings fresh ideas, has a curious mindset, and thrives in an engineering environment focused on delivering strategic business value, we'd love to hear from you. As a Software Engineer, you'll play a central role in shaping the future of our product suite across the engineering teams at UnderwriteMe. You'll lead technical initiatives, mentor others and help us build systems that are scalable, maintainable, and deliver value to our users. Your work will span the full software development lifecycle, from idea to production, and you'll be empowered to take ownership of complex engineering challenges. While this is the culture we're striving for, we're not fully there yet, we're looking for engineers who are excited to help us upskill the team and actively shape this environment together. What you will be doing You'll contribute directly to the development and continuous improvement of our products and platforms, focusing on building adaptable and resilient solutions that can evolve with the needs of our users and business. Whether it's designing new features or refining existing systems, you'll ensure that everything we build is robust, production-ready, and aligned with our long-term goals. You'll be actively involved in system design and architectural discussions, helping the team arrive at thoughtful, simple solutions to complex problems. Your experience and insight will be key in shaping how the team works, bringing fresh ideas, introducing new ways of thinking and helping to evolve our engineering practices to be more efficient and impactful. Collaboration will be a core part of your role. You'll work closely with product managers to understand priorities, influence the roadmap, and ensure we maintain a healthy balance between delivering new features and strengthening our technical foundations. You'll also embrace a DevOps mindset, taking full ownership of your code from idea and development through to deployment, including AWS solution design, security, and observability. Beyond your technical contributions, you'll play a vital role in supporting the growth of your teammates through code reviews, pair programming, and knowledge sharing. You'll help foster a culture of learning, ownership and continuous improvement, ensuring that your team grows stronger together with every project you take on. What type of person fits the role You're a thoughtful and pragmatic engineer who sees software development as a means to solve meaningful problems, not just to write code. You care deeply about building systems that are simple, maintainable, and valuable to users. You're naturally collaborative, working closely with engineers, product managers, and designers to shape solutions that balance technical soundness with real impact. You thrive in team-based environments, such as pairing or ensemble programming, and see shared problem-solving as a core part of your day-to-day. You're comfortable navigating trade-offs, knowing when to prioritise speed and when to invest in long-term quality. You take pride in your work but remain open to feedback, iteration, and learning from others. You're curious, proactive, and always looking for ways to improve, whether that's refining your own skills, helping teammates grow, or evolving the systems you work on. Technical Requirements Demonstrated experience applying modern software engineering practices in a collaborative team setting, including iterative development, automated testing, and continuous integration and delivery. Proficiency in a modern programming language (e.g. Java, Kotlin, or similar), ideally with experience in Spring Boot and cloud-native development. Practical experience designing and building cloud-based systems, with the ability to use cloud services to create scalable, resilient, and observable solutions. Proven ability to make sound technical decisions independently, while working closely with teammates to deliver solutions from idea to production. Experience improving or evolving existing systems, including working with legacy codebases and simplifying or automating manual workflows. About UnderwriteMe UnderwriteMe is an Insurtech software business and subsidiary of Pacific Life Re (PL Re), a global life and pensions reinsurance firm. We have a vision to help everyone purchase protection insurance by using data and disruptive technology to transform our partners and markets in order to make their underwriting processes as quick and efficient as possible. Our core products are: • Decision Platform - a B2B enterprise platform that provides a best-in-market Underwriting Rules Engine used by over 30 insurers to power their underwriting decisions. The product is sold across UK & Ireland, Asia-Pacific and North America. The platform combines our engine with technology to source and process third-party information supporting underwriting decisions for insurers. We are already working on capabilities, powered by AI, to make these decisions even more efficient. • Protection Platform - a B2B2C marketplace used by over 15,000 advisors to power quoting and purchase of protection products in the UK. We currently deliver 16% of the UK markets protection policies and we are already working to increase our reach. Working for UnderwriteMe Joining UnderwriteMe means being part of a technology company that is committed to bringing a fresh and dynamic approach to insurance. You'd be working with a team of highly technical experts made up of people with backgrounds in software, fintech, and insurance. Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and wellbeing initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events, and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to accessibility for all, UnderwriteMe will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs, and we will consult with you to ensure suitable accommodation is provided. UnderwriteMe Values Please click here to view our company values

Job Title Senior Product Analyst Job Description We are hiring our first Senior Product Analyst for the Decision Platform team. This is an important role for us. We need someone highly independent, commercially aware, and hands-on: a product analyst who can turn complex data across multiple products into clear insight, sharp recommendations, and better product decisions. This role is focused on Decision Platform, our B2B enterprise software suite for insurers. It spans multiple products and regions, so success will depend on strong analytical judgement, comfort with ambiguity, and the ability to influence without waiting for perfect direction. As Senior Product Analyst, you will lead product analytics and strategic insight across the Decision Platform product suite, helping us understand product performance, business performance, customer health, and market opportunities. You will identify what we should measure, build the evidence base for product decisions, uncover opportunities for improvement, and proactively recommend actions that improve customer value, product performance, and commercial outcomes. This is not a reporting-only role. We are looking for someone who can independently find the most important questions, structure analysis, connect product usage to outcomes, and help shape roadmap, proposition, and go-to-market decisions across Decision Platform products. You will work closely with Product Managers, Product Design, Engineering, Data, SMEs, and commercial stakeholders. You will also help us mature our product analytics capability as the first analyst in this area, establishing good practice, robust metrics, and scalable ways of working. What Success Looks Like: Decision Platform has clear product, customer, operational, and commercial metrics that inform decision-making. Product teams consistently use data and insight to prioritise roadmaps, evaluate outcomes, and improve customer value. Leadership has visibility of Decision Platform performance through effective dashboards, scorecards, and strategic reporting. Customer opportunities, adoption risks, and market trends are proactively identified and translated into recommendations and action. Product analytics practices, instrumentation, and reporting capabilities mature and scale alongside the product portfolio. Key Responsibilities: Own product analytics across Decision Platform products by defining meaningful product, customer, operational, and commercial metrics across Rules Engine, Decision Studio, AI Engine, and cross-product workflows. Proactively identify opportunities by analysing product data and user journeys, delivering actionable recommendations that influence roadmap, proposition, UX, engagement, retention, and performance. Partner with Product Managers and Product Designers to shape discovery, define success measures, evaluate experiments, and assess feature impact. Work with Engineering and Data teams to improve instrumentation, data quality, event capture, and access to the right product and customer data. Segment customers, users, and behaviours to understand differences by region, insurer, proposition, workflow, maturity, and product adoption pattern. Develop and maintain dashboards and reporting for product teams, leadership, and business stakeholders, linking strategic objectives and OKRs to product, customer, operational, and commercial performance. Support product strategy and business cases with evidence-based analysis, including opportunity sizing, trend analysis, adoption analysis, and outcome modelling. Help assess analytics, insight-generation, and recommendation opportunities within the product, including how these capabilities could create customer value. Communicate clearly with stakeholders, turning complex analysis into simple, persuasive narratives and practical next steps. Create customer and market intelligence views by combining product analytics, customer feedback, discovery insights, commercial context, product marketing research, and market intelligence to identify opportunities, risks, and strategic priorities. Monitor competitor, industry, and market trends to provide context for product performance, customer expectations, and strategic decision-making. Support portfolio-level decision making by helping leadership understand product, customer, commercial, and market performance through insight-led reporting and recommendations. Requirements: Bachelor's degree in Mathematics, Statistics, Computer Science, or related field; Master's or other advanced degree preferred. At least 5 years of experience as a Product Analyst, Senior Product Analyst, or similar role in a digital product, B2B SaaS, enterprise software, platform, or workflow product environment, ideally across multiple products, regions, customer segments, or market contexts. Strong product sense and commercial judgement, with a track record of delivering actionable insights that influenced roadmap decisions, product performance, customer outcomes, or business results. Strong product analytics skills including metrics design, funnel analysis, cohort analysis, segmentation, behavioural analysis, feature performance assessment, customer journey analysis, experimentation, forecasting, predictive modelling, causal inference, or other advanced analytical techniques. Experience with product analytics, engagement, BI, and visualisation tools such as Mixpanel, Amplitude, Customer.io, AppsFlyer, Tableau, Looker, or equivalent. Strong SQL and spreadsheet skills, with the ability to perform robust ad hoc analysis and interrogate data independently. Experience helping to set up, mature, or significantly improve product analytics practices, including metrics frameworks, instrumentation, dashboards, governance, or ways of working. Highly autonomous and comfortable operating in ambiguity, with strong stakeholder management and communication skills. Experience conducting or supporting competitive analysis, market benchmarking, or industry research to inform product strategy and investment decisions. Why Join Us: Foundational role: you will be the first Product Analyst in this part of the business and will shape how product analytics is done in Decision Platform. High impact: your work will directly influence product direction across a strategic product suite. Interesting problem space: you will work on products that combine automation, AI, data, and complex insurer workflows. Cross-functional influence: you will partner with senior stakeholders across Product, Design, Engineering, Data, and the wider business. Strong growth opportunity: this is a chance to define a function, raise the bar, and have visible impact in a scaling business backed by a strong parent company. If you are passionate about Product and thrive in a dynamic, fast-paced environment, we want to hear from you! Join us in our mission to revolutionize the insurance industry with innovative solutions on the Decision Platform. Apply now to be part of our journey! About UnderwriteMe UnderwriteMe is an Insurtech software business and subsidiary of Pacific Life Re (PL Re), a global life and pensions reinsurance firm. We have a vision to help everyone purchase protection insurance by using data and disruptive technology to transform our partners and markets in order to make their underwriting processes as quick and efficient as possible. Our core products are: • Decision Platform - a B2B enterprise platform that provides a best-in-market Underwriting Rules Engine used by over 30 insurers to power their underwriting decisions. The product is sold across UK & Ireland, Asia-Pacific and North America. The platform combines our engine with technology to source and process third-party information supporting underwriting decisions for insurers. We are already working on capabilities, powered by AI, to make these decisions even more efficient. • Protection Platform - a B2B2C marketplace used by over 15,000 advisors to power quoting and purchase of protection products in the UK. We currently deliver 16% of the UK markets protection policies and we are already working to increase our reach. Working for UnderwriteMe Joining UnderwriteMe means being part of a technology company that is committed to bringing a fresh and dynamic approach to insurance. You'd be working with a team of highly technical experts made up of people with backgrounds in software, fintech, and insurance. Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and wellbeing initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events, and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) . click apply for full job details

Job Title Senior Service Design & Transition Analyst Job Description The Service Design & Transition Analyst plays a key role in ensuring that new or changed technology services are designed, governed, transitioned, and accepted into live operations in a controlled and value-led way. Aligned to ITIL principles, the role supports the organisation's Service Value System by helping teams co-create business value through services that are fit for purpose, fit for use, resilient, supportable, secure, and operationally ready. The role works across the end-to-end service value chain, engaging early with project, product, architecture, security, operations, suppliers, and business stakeholders to define service outcomes, confirm readiness, manage transition risk, and enable continual improvement after go-live. Main Duties Service Design Collaborate with stakeholders to define end-to-end service designs that describe the service model, customer outcomes, service ownership, support model, performance measures, SLAs/OLAs, security, resilience, availability, capacity, continuity, and operational dependencies. Produce and maintain Service Design Packages and supporting artefacts that enable services to be delivered, supported, measured, and improved across the organisation and its supplier ecosystem. Ensure service designs are aligned to enterprise architecture, information security, data protection, supplier management, operational resilience, and business continuity requirements. Validate service designs against non-functional requirements, including availability, reliability, scalability, recoverability, monitoring, alerting, access, supportability, and maintainability. Define and document service dependencies, ownership, RACI, escalation routes, service acceptance criteria, reporting requirements, and integration points with ITSM practices. Service Transition Lead or support the transition of new or changed services into live operations, ensuring transition activities are planned, governed, risk-assessed, and aligned to business and operational outcomes. Plan and coordinate transition activities, including operational readiness assessments, knowledge transfer, training, support documentation, runbooks, monitoring, access, resolver groups, and service reporting. Lead or facilitate Service Readiness Boards to confirm that operational teams, service owners, suppliers, support groups, and governance stakeholders are ready to accept and support the service. Facilitate Early Life Support, ensuring clear entry, exit, acceptance, hypercare, warranty, and lessons-learned criteria are defined and agreed. Conduct impact assessments and risk evaluations for service introduction, including operational, security, supplier, compliance, resilience, and customer impact considerations. Work closely with Change Enablement, Release Management, Deployment Management, Service Configuration Management, Incident Management, Problem Management, and Service Desk practices to support controlled and sustainable deployment. Service Governance, Value & Continual Improvement Apply ITIL guiding principles to support value co-creation, customer focus, collaboration, simplicity, iterative progress, and continual improvement. Support service governance by defining clear service ownership, decision points, acceptance criteria, responsibilities, controls, and audit-ready evidence for operational handover. Capture lessons learned from Service Readiness Boards, Early Life Support, incidents, operational feedback, and stakeholder reviews to identify continual improvement opportunities. Define or validate service measures, KPIs, dashboards, and reporting requirements to confirm whether the service is delivering the intended outcomes after go-live. Service Validation & Testing Support or coordinate service validation activities to confirm that services meet agreed business, customer, technical, operational, and regulatory requirements. Ensure operational acceptance testing criteria are defined, agreed, evidenced, and validated before service acceptance. Work closely with delivery, testing, operations, and service owners to confirm that testing validates the service design, support model, SLA expectations, resilience requirements, and readiness controls. Configuration and Knowledge Management Collaborate with ServiceNow, ITAM, and configuration management stakeholders to ensure service components, configuration items, ownership, relationships, and dependencies are accurately captured and maintained. Ensure operational documentation, knowledge articles, FAQs, runbooks, support playbooks, and known error/workaround information are created, validated, approved, and stored in the appropriate knowledge repository. Facilitate effective knowledge transfer from project, product, supplier, and technical teams to Service Desk, resolver groups, service owners, and operational support teams. Stakeholder Engagement Act as a trusted liaison between project delivery, product teams, Technology, business stakeholders, suppliers, governance forums, and live service teams. Coordinate and facilitate workshops to define service outcomes, service design packages, operational readiness, ownership, support responsibilities, governance controls, and transition plans. Ensure service/product owners, operations teams, Service Desk, security, architecture, suppliers, and resolver groups are engaged early and remain involved throughout design, transition, acceptance, and Early Life Support. Required Skills & Experience Essential: 4+ years of experience in ITSM, Service Design, Service Transition, Technology Operations, or operational readiness for enterprise-level services. Strong understanding of ITIL principles, the Service Value System, Service Value Chain, continual improvement, and relevant ITIL management practices, including: o Service Design o Change Enablement o Release and Deployment Management o Service Validation and Testing o Service Configuration Management o Knowledge Management o Monitoring and Event Management o Incident, Problem, and Service Request Management Experience managing or supporting the transition of enterprise services into live operations, including readiness, acceptance, hypercare, and handover activities. Strong experience using ITSM tooling, preferably ServiceNow, to support service design, configuration, change, knowledge, incident, problem, service request, and continual improvement activities. Ability to produce high-quality service documentation, including service design packages, support models, operational readiness checklists, RACI matrices, SLAs/OLAs, runbooks, knowledge articles, and service acceptance criteria. Strong communication, facilitation, stakeholder management, and influencing skills, with the ability to work effectively across global teams, suppliers, technical teams, product teams, and senior stakeholders. Ability to identify service risks, gaps, dependencies, and operational challenges, and to drive appropriate mitigation, escalation, and resolution. Experience working in Agile, DevOps, product-led, or hybrid delivery environments where services are introduced iteratively and require ongoing governance. Continual improvement mindset with a strong customer, service quality, and value focus. Able to adapt to change in an evolving technology and service management environment. Background in Financial Services, regulated environments, operational resilience, supplier governance, or audit-ready service controls would be advantageous. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations . click apply for full job details

Job Title Senior DevOps Engineer Job Description The Role Following extensive global expansion over several years and a drive to standardise common systems and platforms globally, PL Re is undertaking a major back-office transformation programme and has established a Divisional Data Team to develop and manage an enterprise-wide data solution, reporting services and to embed best practice data governance. We are looking to appoint a DevOps Senior to contribute towards the DevOps function within the Divisional Data Team (DDT). DevOps is the highest-risk pillar of the data engineering operating model, owning CI/CD, database change management, environment control, release management and platform access. The role holder will be the single point of accountability for how change moves safely from an engineer's branch into production. The role reports to the AVP, Data Engineering, who is responsible for prioritizing, planning and driving forward the data engineering and transformation activities required. The role holder will build close working relationships with data engineering, testing, reporting, architecture and IT infrastructure teams across our operating geographies, and will be responsible for ensuring releases are controlled, auditable and repeatable. Core Responsibilities Azure DevOps platform ownership • Own the Azure DevOps organisation and project configuration for the Divisional Data Team, including projects, teams, security groups, service connections, variable groups and secure files. • Administer permissions and access models across repositories, pipelines, artefacts and libraries, ensuring segregation of duties between engineers, reviewers and approvers. • Manage build agents (including self-hosted agent pools), agent capacity, scaling and patching. • Use Azure Boards to plan, track and report DevOps work, and integrate work items with commits, pull requests and releases for traceability. • Manage Azure Artifacts feeds, package versioning and retention policies. Git branching strategy and standards • Define, document and enforce the branching strategy across all repositories (for example trunk-based or GitFlow-style dev/SIT/UAT/production branches), including naming conventions and promotion paths. • Set and maintain branch policies: required reviewers, minimum approvals, linked work items, build validation, comment resolution and merge strategy (squash, rebase or merge commit). • Own the pull request process - review quality standards, approval routing, and clear rules on who may approve changes to which repository. • Define the release branching, tagging and versioning model, and the process for hotfixes and emergency fixes. • Own merge conflict resolution guidance, rebase and cherry-pick standards, and rollback procedures. Git repository management • Create, structure and maintain repositories; define repository standards, folder structures, README and documentation requirements. • Manage repository security, path-based policies, protected branches, forks and cross-repository dependencies. • Implement and maintain pre-commit and pre-merge quality gates, including linting, formatting and automated tests. • Manage repository hygiene: history management, large file handling, retention, archiving and repository migration where required. • Ensure no secrets or credentials are committed to source control, supported by scanning and remediation processes. Deployment and CI/CD • Design, build and maintain CI/CD pipelines (YAML-based) for Snowflake SQL, dbt models, Streamlit applications, stored procedures and supporting scripts. • Own database change management (DCM), including the transition to and operation of a state-based deployment approach across development, SIT, UAT and production. • Maintain consistent, reproducible environments and infrastructure-as-code, including configuration management across environments. • Implement automated testing, deployment gates, approvals and post-deployment validation within pipelines. • Ensure reliable rollback and recovery mechanisms for failed deployments. Release management • Own the end-to-end release calendar and release process for the data platform, coordinating with delivery, testing and business stakeholders. • Chair or represent the team at change advisory and release approval forums; prepare and submit change records (including ECRs) with appropriate evidence. • Manage release readiness: entry and exit criteria, environment lock-downs, dependency management and go/no-go decisions. • Maintain a complete and auditable release trail linking requirements, code, approvals and deployments to satisfy internal control and audit requirements. • Conduct post-implementation reviews and drive continuous improvement in deployment frequency, lead time, change failure rate and time to restore. Security, access and compliance • Own role-based access control (RBAC) design and administration across Snowflake and Azure DevOps, including role hierarchy, secrets management and privileged access. • Implement and maintain data masking and PII controls, with documented approvals for access to sensitive data. • Manage certificate renewals, artefact repository configuration and remediation of security scanning findings (for example Snyk and SonarQube). • Ensure IT controls and Business Control compliance requirements are embedded within the delivery and release process. Qualifications & Experience • Deep, hands-on expertise with Azure DevOps - Repos, Pipelines (YAML), Boards, Artifacts, self-hosted agents and service connections. • Expert-level Git: branching strategies, branch policies, pull request workflows, tagging and versioning, merge and rebase, cherry-picking and rollback. • Strong track record of designing and running automated deployment pipelines into production in a controlled, audited environment. • Demonstrable release management experience, including change control, release governance and stakeholder coordination. • Experience of database change management tooling and state-based deployment approaches. • Strong working knowledge of Snowflake administration, RBAC, masking policies and cost/performance optimisation. • Experience with dbt and SQL in a modern cloud data warehouse environment. • Experience with infrastructure-as-code, scripting (for example PowerShell, Bash or Python) and monitoring/alerting tooling. • Understanding of networking, certificates and security scanning tooling is an advantage. • Excellent verbal and written communication skills, enabling effective collaboration with technical and non-technical stakeholders. • Knowledge of reinsurance or insurance industry concepts is a bonus. Technologies • Azure DevOps (Repos, Pipelines, Boards, Artifacts) • Git • Snowflake • dbt • SQL • Database change management (DCM) tooling • Infrastructure-as-code and scripting • SonarQube / Snyk or equivalent code and dependency scanning Key Skills & Behaviours • Demonstrates an appropriate level of technical skill for the role and an appreciation of current issues affecting their profession and the life reinsurance industry. • Takes responsibility for the quality, completeness and accuracy of own work and that of the team under them. • Able to prioritise competing requests and deadlines. • Provides accurate and timely updates on status of work and escalates issues appropriately. • Committed to being an open and fair team member who shares information, knowledge and experience openly. • Communicates in a clear and practical manner both verbally and in writing, without over-reliance on technical language. • Challenges the status quo and is not limited by historical thinking or embedded practices; critically evaluates and challenges current work practices. • Embraces change and can work in a fluid environment with challenging deadlines: able to be flexible and resourceful. • Team player: able to work with people with a diverse range of skills and experiences and get the best out of every individual. • Agile approach to projects; able to demonstrate the ability to think ahead and always focus on the end goal. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits . click apply for full job details

Job Title Senior Data Engineer Job Description Following extensive global expansion over several years and a drive to standardise common systems and platforms globally, PL Re is undertaking a major back-office transformation programme and has established a Divisional Data Team to develop and manage an enterprise-wide data solution, reporting services and to embed best practice data governance. This team will support the business throughout its back-office transformation and will deliver significant improvement in efficiencies and the value derived from our data assets globally. We are looking to appoint a Senior data engineer; to support the definition and delivery of an enterprise data platform with engineering best practices. Specifically, this role will help the divisional data team (DDT) to understand, manage, and prioritise data engineering and transformation activities. The role is reporting to the Data engineering manager, who is responsible for prioritising, planning, and development of the data engineering and transformation tasks required. This role holder will build close working relationships with the DDT team and business units across our operating geographies and will be responsible for ensuring that technical requirements are clearly understood throughout the project lifecycle, and develop a data warehouse that empowers delivering reporting outputs that meet the needs of our internal customers. This is an exciting opportunity to join this new team. The Data transformation analyst would fill a critical role within the organisation tasked with analysis, design, implementation, testing, maintenance, and support for data-intensive pipelines. Also, would play an integral role in enhancing system quality, identifying issues, and transforming applications through innovation. If you're a tech-savvy individual with a strong drive for creativity, excellence, and ambition, we want to hear from you! Duties • Assist the data engineer manager with the delivery of data engineering activities. • Prepare technical design specifications based on functional requirements and analysis documents. • Implement, test, maintain, and support software, as outlined in technical design specifications. • Enhance system quality through identification of issues, common patterns, and formulation of standard operating procedures. • Identify and implement opportunities for system enhancements. • Working to support Business Control compliance through technology and responsible for ensuring IT Controls are incorporated into Systems. • Maintain and improve existing codebases and conduct peer code review changes. • Liaise with team members to implement technical designs. • Investigate and utilize new technologies as relevant. • Review functional requirements, analysis, and design documents to provide pertinent feedback. • Provide technical support to customers, solving problems and answering queries. • Mentor other development staff members and provide technical assistance as needed. • Participate in architecture and code reviews. • Support testing and validation activities within data related projects and initiatives. Qualifications & Experience • Proven experience in the market as a SQL and PLSQL developer. • Extensive experience with any SQL cloud databases like Snowflake/Redshift/ BigQuery/Azure SQL database. Experience with any on-premise SQL database like MS SQL Server, Teradata etc. • Clear understanding of one ETL tool (For eg: Matillion, SNP Glue, Fivetran, Informatica). • Azure DevOps experience is a plus. • Clear understanding of data modeling, data curation, and orchestration • Experience with Business Intelligence tools like PowerBI is a plus. • Sound understanding of unit testing, test-driven development, functional testing, and performance aspects. • Knowledge of at least one shell scripting language. • Ability to network with key contacts outside of own expertise. • Excellent interpersonal, organizational, presentation and facilitation skills. • Must demonstrate result-orientation and customer-focused mindset. • Strong organizational skills are required. • Excellent verbal and written communication skills enabling efficient interaction and collaboration with all stakeholders. • Knowledge of reinsurance or insurance industry concepts is a plus. Technologies • DWH (On-premise or cloud - Snowflake preferable) • ETL • DBT Nice to haves • Azure Devops • PowerBI/Tableau • SNP Glue/Matillion/FiveTran • SAP Key Skills & Behaviours • Demonstrates an appropriate level of technical skills for the role and an appreciation of current issues affecting their profession and the life reinsurance industry. • Takes responsibility for the quality, completeness, and accuracy of own work and reporting issues in a timely manner to the manager. • Able to prioritise competing requests and deadlines. • Provides accurate and timely updates on status of work and escalates issues appropriately. • Committed to being an open and fair team member who shares information, knowledge, and experience openly. • Communicates in a clear and practical manner both verbally and in writing, without over-reliance on technical language. • Challenges status quo and is not limited by historical thinking or embedded practices, critically evaluates and challenges current work practices. • Embraces change and can work in a fluid environment with challenging deadlines: able to be flexible and resourceful. • Team player: ability to work with people with a diverse range of skills and experiences and get the best out of every individual. • Agile approach to projects; able to demonstrate the ability to think ahead and always focus on the end goal. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values

Job Title Senior DevOps Engineer Job Description The Role Following extensive global expansion over several years and a drive to standardise common systems and platforms globally, PL Re is undertaking a major back-office transformation programme and has established a Divisional Data Team to develop and manage an enterprise-wide data solution, reporting services and to embed best practice data governance. We are looking to appoint a DevOps Senior to contribute towards the DevOps function within the Divisional Data Team (DDT). DevOps is the highest-risk pillar of the data engineering operating model, owning CI/CD, database change management, environment control, release management and platform access. The role holder will be the single point of accountability for how change moves safely from an engineer's branch into production. The role reports to the AVP, Data Engineering, who is responsible for prioritizing, planning and driving forward the data engineering and transformation activities required. The role holder will build close working relationships with data engineering, testing, reporting, architecture and IT infrastructure teams across our operating geographies, and will be responsible for ensuring releases are controlled, auditable and repeatable. Core Responsibilities Azure DevOps platform ownership • Own the Azure DevOps organisation and project configuration for the Divisional Data Team, including projects, teams, security groups, service connections, variable groups and secure files. • Administer permissions and access models across repositories, pipelines, artefacts and libraries, ensuring segregation of duties between engineers, reviewers and approvers. • Manage build agents (including self-hosted agent pools), agent capacity, scaling and patching. • Use Azure Boards to plan, track and report DevOps work, and integrate work items with commits, pull requests and releases for traceability. • Manage Azure Artifacts feeds, package versioning and retention policies. Git branching strategy and standards • Define, document and enforce the branching strategy across all repositories (for example trunk-based or GitFlow-style dev/SIT/UAT/production branches), including naming conventions and promotion paths. • Set and maintain branch policies: required reviewers, minimum approvals, linked work items, build validation, comment resolution and merge strategy (squash, rebase or merge commit). • Own the pull request process - review quality standards, approval routing, and clear rules on who may approve changes to which repository. • Define the release branching, tagging and versioning model, and the process for hotfixes and emergency fixes. • Own merge conflict resolution guidance, rebase and cherry-pick standards, and rollback procedures. Git repository management • Create, structure and maintain repositories; define repository standards, folder structures, README and documentation requirements. • Manage repository security, path-based policies, protected branches, forks and cross-repository dependencies. • Implement and maintain pre-commit and pre-merge quality gates, including linting, formatting and automated tests. • Manage repository hygiene: history management, large file handling, retention, archiving and repository migration where required. • Ensure no secrets or credentials are committed to source control, supported by scanning and remediation processes. Deployment and CI/CD • Design, build and maintain CI/CD pipelines (YAML-based) for Snowflake SQL, dbt models, Streamlit applications, stored procedures and supporting scripts. • Own database change management (DCM), including the transition to and operation of a state-based deployment approach across development, SIT, UAT and production. • Maintain consistent, reproducible environments and infrastructure-as-code, including configuration management across environments. • Implement automated testing, deployment gates, approvals and post-deployment validation within pipelines. • Ensure reliable rollback and recovery mechanisms for failed deployments. Release management • Own the end-to-end release calendar and release process for the data platform, coordinating with delivery, testing and business stakeholders. • Chair or represent the team at change advisory and release approval forums; prepare and submit change records (including ECRs) with appropriate evidence. • Manage release readiness: entry and exit criteria, environment lock-downs, dependency management and go/no-go decisions. • Maintain a complete and auditable release trail linking requirements, code, approvals and deployments to satisfy internal control and audit requirements. • Conduct post-implementation reviews and drive continuous improvement in deployment frequency, lead time, change failure rate and time to restore. Security, access and compliance • Own role-based access control (RBAC) design and administration across Snowflake and Azure DevOps, including role hierarchy, secrets management and privileged access. • Implement and maintain data masking and PII controls, with documented approvals for access to sensitive data. • Manage certificate renewals, artefact repository configuration and remediation of security scanning findings (for example Snyk and SonarQube). • Ensure IT controls and Business Control compliance requirements are embedded within the delivery and release process. Qualifications & Experience • Deep, hands-on expertise with Azure DevOps - Repos, Pipelines (YAML), Boards, Artifacts, self-hosted agents and service connections. • Expert-level Git: branching strategies, branch policies, pull request workflows, tagging and versioning, merge and rebase, cherry-picking and rollback. • Strong track record of designing and running automated deployment pipelines into production in a controlled, audited environment. • Demonstrable release management experience, including change control, release governance and stakeholder coordination. • Experience of database change management tooling and state-based deployment approaches. • Strong working knowledge of Snowflake administration, RBAC, masking policies and cost/performance optimisation. • Experience with dbt and SQL in a modern cloud data warehouse environment. • Experience with infrastructure-as-code, scripting (for example PowerShell, Bash or Python) and monitoring/alerting tooling. • Understanding of networking, certificates and security scanning tooling is an advantage. • Excellent verbal and written communication skills, enabling effective collaboration with technical and non-technical stakeholders. • Knowledge of reinsurance or insurance industry concepts is a bonus. Technologies • Azure DevOps (Repos, Pipelines, Boards, Artifacts) • Git • Snowflake • dbt • SQL • Database change management (DCM) tooling • Infrastructure-as-code and scripting • SonarQube / Snyk or equivalent code and dependency scanning Key Skills & Behaviours • Demonstrates an appropriate level of technical skill for the role and an appreciation of current issues affecting their profession and the life reinsurance industry. • Takes responsibility for the quality, completeness and accuracy of own work and that of the team under them. • Able to prioritise competing requests and deadlines. • Provides accurate and timely updates on status of work and escalates issues appropriately. • Committed to being an open and fair team member who shares information, knowledge and experience openly. • Communicates in a clear and practical manner both verbally and in writing, without over-reliance on technical language. • Challenges the status quo and is not limited by historical thinking or embedded practices; critically evaluates and challenges current work practices. • Embraces change and can work in a fluid environment with challenging deadlines: able to be flexible and resourceful. • Team player: able to work with people with a diverse range of skills and experiences and get the best out of every individual. • Agile approach to projects; able to demonstrate the ability to think ahead and always focus on the end goal. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits . click apply for full job details

Job Title Senior Data Engineer Job Description Following extensive global expansion over several years and a drive to standardise common systems and platforms globally, PL Re is undertaking a major back-office transformation programme and has established a Divisional Data Team to develop and manage an enterprise-wide data solution, reporting services and to embed best practice data governance. This team will support the business throughout its back-office transformation and will deliver significant improvement in efficiencies and the value derived from our data assets globally. We are looking to appoint a Senior data engineer; to support the definition and delivery of an enterprise data platform with engineering best practices. Specifically, this role will help the divisional data team (DDT) to understand, manage, and prioritise data engineering and transformation activities. The role is reporting to the Data engineering manager, who is responsible for prioritising, planning, and development of the data engineering and transformation tasks required. This role holder will build close working relationships with the DDT team and business units across our operating geographies and will be responsible for ensuring that technical requirements are clearly understood throughout the project lifecycle, and develop a data warehouse that empowers delivering reporting outputs that meet the needs of our internal customers. This is an exciting opportunity to join this new team. The Data transformation analyst would fill a critical role within the organisation tasked with analysis, design, implementation, testing, maintenance, and support for data-intensive pipelines. Also, would play an integral role in enhancing system quality, identifying issues, and transforming applications through innovation. If you're a tech-savvy individual with a strong drive for creativity, excellence, and ambition, we want to hear from you! Duties • Assist the data engineer manager with the delivery of data engineering activities. • Prepare technical design specifications based on functional requirements and analysis documents. • Implement, test, maintain, and support software, as outlined in technical design specifications. • Enhance system quality through identification of issues, common patterns, and formulation of standard operating procedures. • Identify and implement opportunities for system enhancements. • Working to support Business Control compliance through technology and responsible for ensuring IT Controls are incorporated into Systems. • Maintain and improve existing codebases and conduct peer code review changes. • Liaise with team members to implement technical designs. • Investigate and utilize new technologies as relevant. • Review functional requirements, analysis, and design documents to provide pertinent feedback. • Provide technical support to customers, solving problems and answering queries. • Mentor other development staff members and provide technical assistance as needed. • Participate in architecture and code reviews. • Support testing and validation activities within data related projects and initiatives. Qualifications & Experience • Proven experience in the market as a SQL and PLSQL developer. • Extensive experience with any SQL cloud databases like Snowflake/Redshift/ BigQuery/Azure SQL database. Experience with any on-premise SQL database like MS SQL Server, Teradata etc. • Clear understanding of one ETL tool (For eg: Matillion, SNP Glue, Fivetran, Informatica). • Azure DevOps experience is a plus. • Clear understanding of data modeling, data curation, and orchestration • Experience with Business Intelligence tools like PowerBI is a plus. • Sound understanding of unit testing, test-driven development, functional testing, and performance aspects. • Knowledge of at least one shell scripting language. • Ability to network with key contacts outside of own expertise. • Excellent interpersonal, organizational, presentation and facilitation skills. • Must demonstrate result-orientation and customer-focused mindset. • Strong organizational skills are required. • Excellent verbal and written communication skills enabling efficient interaction and collaboration with all stakeholders. • Knowledge of reinsurance or insurance industry concepts is a plus. Technologies • DWH (On-premise or cloud - Snowflake preferable) • ETL • DBT Nice to haves • Azure Devops • PowerBI/Tableau • SNP Glue/Matillion/FiveTran • SAP Key Skills & Behaviours • Demonstrates an appropriate level of technical skills for the role and an appreciation of current issues affecting their profession and the life reinsurance industry. • Takes responsibility for the quality, completeness, and accuracy of own work and reporting issues in a timely manner to the manager. • Able to prioritise competing requests and deadlines. • Provides accurate and timely updates on status of work and escalates issues appropriately. • Committed to being an open and fair team member who shares information, knowledge, and experience openly. • Communicates in a clear and practical manner both verbally and in writing, without over-reliance on technical language. • Challenges status quo and is not limited by historical thinking or embedded practices, critically evaluates and challenges current work practices. • Embraces change and can work in a fluid environment with challenging deadlines: able to be flexible and resourceful. • Team player: ability to work with people with a diverse range of skills and experiences and get the best out of every individual. • Agile approach to projects; able to demonstrate the ability to think ahead and always focus on the end goal. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values Please click here to view our company values

Job Title Senior Service Design & Transition Analyst Job Description The Service Design & Transition Analyst plays a key role in ensuring that new or changed technology services are designed, governed, transitioned, and accepted into live operations in a controlled and value-led way. Aligned to ITIL principles, the role supports the organisation's Service Value System by helping teams co-create business value through services that are fit for purpose, fit for use, resilient, supportable, secure, and operationally ready. The role works across the end-to-end service value chain, engaging early with project, product, architecture, security, operations, suppliers, and business stakeholders to define service outcomes, confirm readiness, manage transition risk, and enable continual improvement after go-live. Main Duties Service Design Collaborate with stakeholders to define end-to-end service designs that describe the service model, customer outcomes, service ownership, support model, performance measures, SLAs/OLAs, security, resilience, availability, capacity, continuity, and operational dependencies. Produce and maintain Service Design Packages and supporting artefacts that enable services to be delivered, supported, measured, and improved across the organisation and its supplier ecosystem. Ensure service designs are aligned to enterprise architecture, information security, data protection, supplier management, operational resilience, and business continuity requirements. Validate service designs against non-functional requirements, including availability, reliability, scalability, recoverability, monitoring, alerting, access, supportability, and maintainability. Define and document service dependencies, ownership, RACI, escalation routes, service acceptance criteria, reporting requirements, and integration points with ITSM practices. Service Transition Lead or support the transition of new or changed services into live operations, ensuring transition activities are planned, governed, risk-assessed, and aligned to business and operational outcomes. Plan and coordinate transition activities, including operational readiness assessments, knowledge transfer, training, support documentation, runbooks, monitoring, access, resolver groups, and service reporting. Lead or facilitate Service Readiness Boards to confirm that operational teams, service owners, suppliers, support groups, and governance stakeholders are ready to accept and support the service. Facilitate Early Life Support, ensuring clear entry, exit, acceptance, hypercare, warranty, and lessons-learned criteria are defined and agreed. Conduct impact assessments and risk evaluations for service introduction, including operational, security, supplier, compliance, resilience, and customer impact considerations. Work closely with Change Enablement, Release Management, Deployment Management, Service Configuration Management, Incident Management, Problem Management, and Service Desk practices to support controlled and sustainable deployment. Service Governance, Value & Continual Improvement Apply ITIL guiding principles to support value co-creation, customer focus, collaboration, simplicity, iterative progress, and continual improvement. Support service governance by defining clear service ownership, decision points, acceptance criteria, responsibilities, controls, and audit-ready evidence for operational handover. Capture lessons learned from Service Readiness Boards, Early Life Support, incidents, operational feedback, and stakeholder reviews to identify continual improvement opportunities. Define or validate service measures, KPIs, dashboards, and reporting requirements to confirm whether the service is delivering the intended outcomes after go-live. Service Validation & Testing Support or coordinate service validation activities to confirm that services meet agreed business, customer, technical, operational, and regulatory requirements. Ensure operational acceptance testing criteria are defined, agreed, evidenced, and validated before service acceptance. Work closely with delivery, testing, operations, and service owners to confirm that testing validates the service design, support model, SLA expectations, resilience requirements, and readiness controls. Configuration and Knowledge Management Collaborate with ServiceNow, ITAM, and configuration management stakeholders to ensure service components, configuration items, ownership, relationships, and dependencies are accurately captured and maintained. Ensure operational documentation, knowledge articles, FAQs, runbooks, support playbooks, and known error/workaround information are created, validated, approved, and stored in the appropriate knowledge repository. Facilitate effective knowledge transfer from project, product, supplier, and technical teams to Service Desk, resolver groups, service owners, and operational support teams. Stakeholder Engagement Act as a trusted liaison between project delivery, product teams, Technology, business stakeholders, suppliers, governance forums, and live service teams. Coordinate and facilitate workshops to define service outcomes, service design packages, operational readiness, ownership, support responsibilities, governance controls, and transition plans. Ensure service/product owners, operations teams, Service Desk, security, architecture, suppliers, and resolver groups are engaged early and remain involved throughout design, transition, acceptance, and Early Life Support. Required Skills & Experience Essential: 4+ years of experience in ITSM, Service Design, Service Transition, Technology Operations, or operational readiness for enterprise-level services. Strong understanding of ITIL principles, the Service Value System, Service Value Chain, continual improvement, and relevant ITIL management practices, including: o Service Design o Change Enablement o Release and Deployment Management o Service Validation and Testing o Service Configuration Management o Knowledge Management o Monitoring and Event Management o Incident, Problem, and Service Request Management Experience managing or supporting the transition of enterprise services into live operations, including readiness, acceptance, hypercare, and handover activities. Strong experience using ITSM tooling, preferably ServiceNow, to support service design, configuration, change, knowledge, incident, problem, service request, and continual improvement activities. Ability to produce high-quality service documentation, including service design packages, support models, operational readiness checklists, RACI matrices, SLAs/OLAs, runbooks, knowledge articles, and service acceptance criteria. Strong communication, facilitation, stakeholder management, and influencing skills, with the ability to work effectively across global teams, suppliers, technical teams, product teams, and senior stakeholders. Ability to identify service risks, gaps, dependencies, and operational challenges, and to drive appropriate mitigation, escalation, and resolution. Experience working in Agile, DevOps, product-led, or hybrid delivery environments where services are introduced iteratively and require ongoing governance. Continual improvement mindset with a strong customer, service quality, and value focus. Able to adapt to change in an evolving technology and service management environment. Background in Financial Services, regulated environments, operational resilience, supplier governance, or audit-ready service controls would be advantageous. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes. Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leave Healthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefits Savings & Retirement 15% combined employee/employer contributions Wellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donations . click apply for full job details