ICES: Data, Discovery, Better Health

ICES: Data, Discovery, Better Health is looking for a skilled Business Data Analyst and Plannon Super User to enhance facilities management operations. Based in Bloomsbury, the successful candidate will utilize data-driven insights and system improvements to optimize reporting and process flows. This role requires strong SQL skills, experience with Power BI and related tools, as well as the ability to manage complex data environments and collaborate with various stakeholders.

Title of Position: Business Data Analyst and Plannon Super User (Facilities Management & Building Services) Hours: 08.30-17.30 Monday to Friday Location: Bloomsbury and surrounding area Overview We are seeking a skilled Business Analyst to support the optimisation of our facilities management operations through data-driven insights, system improvements, and stakeholder collaboration. This role will play a key part in enhancing reporting, streamlining processes, and supporting enterprise systems used across building services, maintenance, logistics, and asset management. Key Responsibilities Design, develop, and maintain dashboards and reports (Power BI, SSRS, Crystal Reports) to track KPIs across facilities operations, maintenance performance, and service delivery Analyse operational data (e.g. work orders, asset performance, logistics) to identify trends and recommend improvements Manage and optimise SQL-based data environments (including Azure SQL and SQL Server) to ensure performance, reliability, and scalability Gather and document business requirements from stakeholders across engineering, operations, and support teams, translating them into technical solutions Support and enhance enterprise systems (e.g. ERP/WMS/CAFМ systems) to improve facilities and asset management processes Develop and maintain SQL queries, stored procedures, and data pipelines to automate reporting and business processes Provide first line support for system users, troubleshooting issues and ensuring minimal disruption to operations Customise and configure business systems and reporting tools to meet evolving company needs Manage and prioritise system improvements and issue resolution through tools such as Jira Collaborate within Agile project teams to deliver system enhancements and digital transformation initiatives Key Skills & Experience Strong experience with SQL (advanced querying, stored procedures, data modelling) Experience with data visualisation and reporting tools such as Power BI, SSRS, and Crystal Reports Familiarity with Azure SQL and ETL tools (e.g. SSIS) Experience working with ERP or operational systems (e.g. SAP Business One, WMS, CAFM systems) Proven ability to gather and translate business requirements into technical solutions Experience supporting and improving business processes in operational environments (e.g. logistics, maintenance, or service delivery) Exposure to Agile methodologies and tools such as Jira Basic programming knowledge (e.g. Python or C#) is desirable Degree qualified or equivalent Desirable Experience in facilities management, building services, or asset intensive industries Knowledge of KPI frameworks for maintenance, compliance, and service performance Understanding of data pipelines and automation in operational environments Personal Attributes Strong problem solving and analytical mindset Excellent communication skills, with the ability to work with both technical and non technical stakeholders Proactive and detail oriented, with a focus on continuous improvement Ability to manage multiple priorities in a fast paced operational environment What You'll Be Working On CAFM systems (Plannon) Improving visibility of maintenance and service performance through dashboards Streamlining reporting processes across facilities operations Supporting digital transformation initiatives within building services Enhancing system integration and data reliability across platforms Health and Safety Always follow Artic company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. As a member of the team, you will be required to fulfil our legal duty to take reasonable care for the health and safety of yourself and others who may be affected by your actions, and to follow all guidance and instructions given in this respect. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.

A recognized leader in M&E and Facilities Management is seeking a Multiskilled Mobile Engineer to carry out maintenance tasks across various client sites. The ideal candidate will have comprehensive experience in HVAC, with strong technical knowledge of boilers, AC systems, and electrical work. Flexibility in hours and a positive attitude are essential for this role, along with the ability to build relationships with clients and manage time effectively. This position offers a full-time schedule from Monday to Friday.

Job Role Multiskilled Mobile Engineer. Location Various. Hours Monday to Friday, 8am to 5pm Start Date ASAP Artic Building Services Ltd is an established and recognised leader within the M&E and Facilities Management sector. Via our standards and reputation within this industry we have successfully attained a solid foundation of varied blue chip clients both commercial and public. Skills Required Industry qualifications. Comprehensive working experience from an HVAC and Building Services environment. A continuous history of employment within the HVAC and Building Services industry. Must have boiler, AC and electrical knowledge. Other skills preferable: mechanical, basic electrical, basic plumbing, identification and adaptability. Must have experience with AHU's and FCU's. Ability to develop and be part of a team. Manage own time, works and paperwork. Capable of building long term relationships with clients both existing and prospective. Positive attitude "can do will do". Flexible in approach to hours and solving problems on site. Commercially astute, driven to identify and generate additional works/sales. Provide technical support to administration staff as required. Job Duties Carry out maintenance and reactive tasks to plant on client site. Complete all relevant job tasks on PDA including risk assessments. Use client portal and CAFM system if required. Provide further works reports where required. Liaise with the client concerning work completed and any further works required. Update contract managers with relevant client or site information. Inform administrator of any site or plant changes / site plant asset management. Collect parts from supplier or head office where applicable. Provide weekly timesheet to office on a Monday. Health and Safety As a member of the team, you will be required to fulfil our legal duty to take reasonable care for the health and safety of yourself and others who may be affected by your actions, and to follow all guidance and instructions given in this respect. The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.

Details Company: icotechservices.co.uk Job Title: Business Development Manager Reporting to: CEO What we do We're iCoTech, a small Microsoft Partner based in the heart of Cardiff. As a Microsoft Partner, we help large organisations deliver change using Microsoft Power Platform. Our goal is to make Project Delivery smarter and more efficient through easy to scale technology. We use a unique accelerator approach, offering ready made accelerators called iCoRisk, iCoPlan, and iCoView that help our customers manage Projects, Risks, and Performance across their organisations more effectively. We have customers across the world but predominantly here in the UK across the Public Sector. Our team is based across the UK with iCoHub (our office) being in Cardiff. We have strong relationships across our customer base and Microsoft, and we have a brilliant Marketing Team to work alongside. The Role Are you a results driven professional with a hunter mindset, ready for your next big challenge? We have an exciting opportunity for an experienced Business Development Manager to join our team. In this role, you'll target public sector accounts, driving business growth with industry leading solutions. As iCoTech's new Business Development Manager, you'll thrive in a dynamic environment, confidently managing multiple sales engagements at once. You'll have an entrepreneurial mindset and a passion for building strong C level relationships and will play a key role in driving our business forward. You'll be a strategic and persuasive communicator, bringing a pragmatic, solutions led approach to every conversation. By understanding client challenges and goals, you'll effectively demonstrate how iCoTech's Power Platform Accelerators can be tailored to meet their specific needs. This is a pure new business role, no account management, no bid management, 100% focused on building our new business pipeline. You will receive Marketing Qualified Leads from the Marketing Team, but also generate your own leads through your own channels, taking them through to opportunity via a pre defined Sales Methodology. You will work closely with the Practice Manager and CEO to navigate the Pre Sales processes through to sale. You'll be responsible for prospecting leads, setting appointments, booking Discovery meetings and working with the customer and procurement teams to effectively close strategic sales across some of the biggest and most diverse organisations in the world. Key Points Leads will be provided by Marketing but you must source your own leads directly. Expected to increase conversion rates of new business sales and reduce the time to buy averages. Initially not a managerial role; future opportunity to build a team upon successful delivery of targets. Consultative sales approach; experience selling Microsoft Business Solutions required. Required Experience Experience of B2B selling M365, products, solutions and services. Minimum 10+ years successful experience in a sales environment. Enthusiastic, competitive, and solutions oriented with a strong work ethic, high confidence and integrity. Experience selling to the public sector. Excellent stakeholder management skills. Experience in solution selling tactics. High level of data accuracy and experience with Dynamics CRM. Experience managing a long term pot of leads to generate new business appointments. Benefits Competitive salary with commission. Relaxed office environment. Regular monthly socials. Correct support and equipment to succeed within the business. 25 days annual leave plus Bank Holidays. Paid day off for charity work. Mental health and duvet day. Enrolment into the Employee Share Scheme.