2nd line Network Support Engineer Department: NOC Service Employment Type: Permanent - Full Time Location: Hybrid Description We're looking for a talented individual to join our NOC team. As a 2nd Line Network Support Engineer, you will play a key role in delivering Wanstor's managed network services across customer environments. Working within our NOC team, you will support the resolution of complex network incidents, maintain infrastructure availability, and act as an escalation point for network-related issues across our managed customer estate. This is an excellent opportunity for a network support professional with Fortinet / FortiGate experience looking to develop within a fast paced managed services environment. What You'll Do Provide 2nd line support for customer network environments, acting as an escalation point for complex networking incidents within the NOC. Monitor, troubleshoot, and maintain customer network infrastructure across LAN, WAN, Wi Fi, VPN, and firewall technologies. Support and administer Fortinet / FortiGate firewall environments across multiple customer estates. Investigate and resolve network incidents, outages, and performance degradations in line with SLA targets. Carry out network changes, standard service requests, and planned maintenance activities. Support project work including network installations, upgrades, migrations, and customer onboarding. Escalate complex issues to senior engineers or third parties where appropriate, providing clear diagnostics and context. Liaise with vendors, ISPs, and third party support providers to drive issue resolution. Maintain accurate technical documentation, network diagrams, and ticket updates. Contribute to proactive monitoring, alerting improvements, and service optimisation across managed customer environments. Ensure all work is delivered in line with security and compliance standards. What You'll Need Proven experience in a 2nd line network support / NOC / MSP environment. Strong hands on experience supporting Fortinet / FortiGate firewalls in production environments. Good understanding of core networking principles including routing, switching, VLANs, VPNs, NAT, DNS, and DHCP. Experience troubleshooting LAN, WAN, wireless, and firewall related issues. Familiarity with dynamic routing protocols such as BGP and OSPF would be advantageous. Experience with additional vendors such as Cisco, Aruba, Meraki, or Ubiquiti is beneficial. Familiarity with network monitoring and alerting tools such as PRTG, SolarWinds, or similar. Ability to troubleshoot methodically and remain calm under pressure during incidents. Strong communication skills with the ability to explain technical issues clearly to customers and internal teams. Good documentation and ticket hygiene within an ITIL aligned support environment. Relevant certifications such as Fortinet NSE / FCP, CCNA, or equivalent are desirable. What You'll Love Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays. Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers. Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge. Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year. Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
27/05/2026
Full time
2nd line Network Support Engineer Department: NOC Service Employment Type: Permanent - Full Time Location: Hybrid Description We're looking for a talented individual to join our NOC team. As a 2nd Line Network Support Engineer, you will play a key role in delivering Wanstor's managed network services across customer environments. Working within our NOC team, you will support the resolution of complex network incidents, maintain infrastructure availability, and act as an escalation point for network-related issues across our managed customer estate. This is an excellent opportunity for a network support professional with Fortinet / FortiGate experience looking to develop within a fast paced managed services environment. What You'll Do Provide 2nd line support for customer network environments, acting as an escalation point for complex networking incidents within the NOC. Monitor, troubleshoot, and maintain customer network infrastructure across LAN, WAN, Wi Fi, VPN, and firewall technologies. Support and administer Fortinet / FortiGate firewall environments across multiple customer estates. Investigate and resolve network incidents, outages, and performance degradations in line with SLA targets. Carry out network changes, standard service requests, and planned maintenance activities. Support project work including network installations, upgrades, migrations, and customer onboarding. Escalate complex issues to senior engineers or third parties where appropriate, providing clear diagnostics and context. Liaise with vendors, ISPs, and third party support providers to drive issue resolution. Maintain accurate technical documentation, network diagrams, and ticket updates. Contribute to proactive monitoring, alerting improvements, and service optimisation across managed customer environments. Ensure all work is delivered in line with security and compliance standards. What You'll Need Proven experience in a 2nd line network support / NOC / MSP environment. Strong hands on experience supporting Fortinet / FortiGate firewalls in production environments. Good understanding of core networking principles including routing, switching, VLANs, VPNs, NAT, DNS, and DHCP. Experience troubleshooting LAN, WAN, wireless, and firewall related issues. Familiarity with dynamic routing protocols such as BGP and OSPF would be advantageous. Experience with additional vendors such as Cisco, Aruba, Meraki, or Ubiquiti is beneficial. Familiarity with network monitoring and alerting tools such as PRTG, SolarWinds, or similar. Ability to troubleshoot methodically and remain calm under pressure during incidents. Strong communication skills with the ability to explain technical issues clearly to customers and internal teams. Good documentation and ticket hygiene within an ITIL aligned support environment. Relevant certifications such as Fortinet NSE / FCP, CCNA, or equivalent are desirable. What You'll Love Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays. Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers. Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge. Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year. Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Cyber Security Sales Lead Department: Sales & Solutions Employment Type: Permanent - Full Time Location: Hybrid Description We're looking for a Cyber Security Sales Solution Lead who will be the commercial face of our security practice - turning Wanstor's security capability into compelling propositions, winning bids, and confident customer conversations. The role partners with Account Managers across the full sales cycle, leads presales engagements, and owns the development of our security propositions, services and go-to-market story. What You'll Do Partner closely with Sales to lead the presales and customer engagement process for security opportunities, acting as the technical and commercial security lead throughout the sales cycle. Develop and evolve Wanstor's security propositions, creating productised services, pricing models, sales collateral, and go-to-market offerings aligned to customer needs and market trends. Lead customer discovery sessions and workshops, translating complex security challenges into clear business outcomes and commercially viable solutions. Support and enable Account Managers through coaching, training, and hands on collaboration to grow security opportunities across the wider Wanstor portfolio. Own the security content within proposals, RFPs, RFIs, and statements of work, ensuring solutions are deliverable, competitive, and commercially strong. Build strong relationships with vendor partners such as Microsoft to align on incentives, funding opportunities, and joint go to market activity. Monitor market trends, competitor activity, and the evolving threat landscape to continuously improve Wanstor's security propositions, sales approach, and differentiation. What You'll Need Proven experience driving security sales growth in a presales, proposition, or commercially focused security role, ideally within an MSP, consultancy, or vendor environment. Strong commercial awareness, with confidence discussing pricing, deal economics, and how proposition strategy translates into pipeline growth and revenue. Ability to build trusted relationships with Sales teams, coaching and enabling Account Managers while acting as the lead security voice with customers. Technical credibility across the Microsoft security ecosystem, including Defender, Entra ID, Microsoft 365, Azure, Sentinel, and Purview, alongside broader cyber security domains. Excellent communication and presentation skills, with the ability to engage senior stakeholders, deliver compelling proposals, and simplify complex security concepts into business value. Experience shaping and evolving security propositions, including decisions around service development, vendor partnerships, and go to market strategy. What You'll Love Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays. Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers. Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge. Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year. Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
26/05/2026
Full time
Cyber Security Sales Lead Department: Sales & Solutions Employment Type: Permanent - Full Time Location: Hybrid Description We're looking for a Cyber Security Sales Solution Lead who will be the commercial face of our security practice - turning Wanstor's security capability into compelling propositions, winning bids, and confident customer conversations. The role partners with Account Managers across the full sales cycle, leads presales engagements, and owns the development of our security propositions, services and go-to-market story. What You'll Do Partner closely with Sales to lead the presales and customer engagement process for security opportunities, acting as the technical and commercial security lead throughout the sales cycle. Develop and evolve Wanstor's security propositions, creating productised services, pricing models, sales collateral, and go-to-market offerings aligned to customer needs and market trends. Lead customer discovery sessions and workshops, translating complex security challenges into clear business outcomes and commercially viable solutions. Support and enable Account Managers through coaching, training, and hands on collaboration to grow security opportunities across the wider Wanstor portfolio. Own the security content within proposals, RFPs, RFIs, and statements of work, ensuring solutions are deliverable, competitive, and commercially strong. Build strong relationships with vendor partners such as Microsoft to align on incentives, funding opportunities, and joint go to market activity. Monitor market trends, competitor activity, and the evolving threat landscape to continuously improve Wanstor's security propositions, sales approach, and differentiation. What You'll Need Proven experience driving security sales growth in a presales, proposition, or commercially focused security role, ideally within an MSP, consultancy, or vendor environment. Strong commercial awareness, with confidence discussing pricing, deal economics, and how proposition strategy translates into pipeline growth and revenue. Ability to build trusted relationships with Sales teams, coaching and enabling Account Managers while acting as the lead security voice with customers. Technical credibility across the Microsoft security ecosystem, including Defender, Entra ID, Microsoft 365, Azure, Sentinel, and Purview, alongside broader cyber security domains. Excellent communication and presentation skills, with the ability to engage senior stakeholders, deliver compelling proposals, and simplify complex security concepts into business value. Experience shaping and evolving security propositions, including decisions around service development, vendor partnerships, and go to market strategy. What You'll Love Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays. Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers. Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge. Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year. Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Cyber Security Sales Lead Department: Sales & Solutions Employment Type: Permanent - Full Time Location: Hybrid Description We're looking for a Cyber Security Sales Solution Lead who will be the commercial face of our security practice - turning Wanstor's security capability into compelling propositions, winning bids, and confident customer conversations. The role partners with Account Managers across the full sales cycle, leads presales engagements, and owns the development of our security propositions, services and go-to-market story. What You'll Do Partner closely with Sales to lead the presales and customer engagement process for security opportunities, acting as the technical and commercial security lead throughout the sales cycle. Develop and evolve Wanstor's security propositions, creating productised services, pricing models, sales collateral, and go-to-market offerings aligned to customer needs and market trends. Lead customer discovery sessions and workshops, translating complex security challenges into clear business outcomes and commercially viable solutions. Support and enable Account Managers through coaching, training, and hands on collaboration to grow security opportunities across the wider Wanstor portfolio. Own the security content within proposals, RFPs, RFIs, and statements of work, ensuring solutions are deliverable, competitive, and commercially strong. Build strong relationships with vendor partners such as Microsoft to align on incentives, funding opportunities, and joint go to market activity. Monitor market trends, competitor activity, and the evolving threat landscape to continuously improve Wanstor's security propositions, sales approach, and differentiation. What You'll Need Proven experience driving security sales growth in a presales, proposition, or commercially focused security role, ideally within an MSP, consultancy, or vendor environment. Strong commercial awareness, with confidence discussing pricing, deal economics, and how proposition strategy translates into pipeline growth and revenue. Ability to build trusted relationships with Sales teams, coaching and enabling Account Managers while acting as the lead security voice with customers. Technical credibility across the Microsoft security ecosystem, including Defender, Entra ID, Microsoft 365, Azure, Sentinel, and Purview, alongside broader cyber security domains. Excellent communication and presentation skills, with the ability to engage senior stakeholders, deliver compelling proposals, and simplify complex security concepts into business value. Experience shaping and evolving security propositions, including decisions around service development, vendor partnerships, and go to market strategy. What You'll Love Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays. Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers. Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge. Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year. Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
26/05/2026
Full time
Cyber Security Sales Lead Department: Sales & Solutions Employment Type: Permanent - Full Time Location: Hybrid Description We're looking for a Cyber Security Sales Solution Lead who will be the commercial face of our security practice - turning Wanstor's security capability into compelling propositions, winning bids, and confident customer conversations. The role partners with Account Managers across the full sales cycle, leads presales engagements, and owns the development of our security propositions, services and go-to-market story. What You'll Do Partner closely with Sales to lead the presales and customer engagement process for security opportunities, acting as the technical and commercial security lead throughout the sales cycle. Develop and evolve Wanstor's security propositions, creating productised services, pricing models, sales collateral, and go-to-market offerings aligned to customer needs and market trends. Lead customer discovery sessions and workshops, translating complex security challenges into clear business outcomes and commercially viable solutions. Support and enable Account Managers through coaching, training, and hands on collaboration to grow security opportunities across the wider Wanstor portfolio. Own the security content within proposals, RFPs, RFIs, and statements of work, ensuring solutions are deliverable, competitive, and commercially strong. Build strong relationships with vendor partners such as Microsoft to align on incentives, funding opportunities, and joint go to market activity. Monitor market trends, competitor activity, and the evolving threat landscape to continuously improve Wanstor's security propositions, sales approach, and differentiation. What You'll Need Proven experience driving security sales growth in a presales, proposition, or commercially focused security role, ideally within an MSP, consultancy, or vendor environment. Strong commercial awareness, with confidence discussing pricing, deal economics, and how proposition strategy translates into pipeline growth and revenue. Ability to build trusted relationships with Sales teams, coaching and enabling Account Managers while acting as the lead security voice with customers. Technical credibility across the Microsoft security ecosystem, including Defender, Entra ID, Microsoft 365, Azure, Sentinel, and Purview, alongside broader cyber security domains. Excellent communication and presentation skills, with the ability to engage senior stakeholders, deliver compelling proposals, and simplify complex security concepts into business value. Experience shaping and evolving security propositions, including decisions around service development, vendor partnerships, and go to market strategy. What You'll Love Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays. Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers. Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge. Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year. Team Spirit: Join a friendly team and engage in various social events organised throughout the year.
Wanstor Limited is seeking a Cyber Security Presales Consultant to be the commercial face of their security practice in Greater London. This pivotal role involves leading presales engagements, developing security propositions, and collaborating closely with Sales teams throughout the sales cycle. The ideal candidate will have proven experience in driving security sales growth, technical credibility across the Microsoft security ecosystem, and excellent communication skills. The position offers a hybrid work model with generous benefits.
18/05/2026
Full time
Wanstor Limited is seeking a Cyber Security Presales Consultant to be the commercial face of their security practice in Greater London. This pivotal role involves leading presales engagements, developing security propositions, and collaborating closely with Sales teams throughout the sales cycle. The ideal candidate will have proven experience in driving security sales growth, technical credibility across the Microsoft security ecosystem, and excellent communication skills. The position offers a hybrid work model with generous benefits.