As IT Helpdesk Manager at Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers, ensuring the team delivers high-quality service and support to our partners. Key Responsibilities Report to the Head of Service. Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programmes to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner centric approach to service delivery, ensuring customer satisfaction is prioritised in all interactions and that the team is empowered to exceed partner expectations. Collaborate closely with partners to understand their business needs, providing strategic guidance and recommendations to improve the overall service experience. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements that benefit both partners and the team. Lead the team from a technical perspective, ensuring the correct resources are available to deliver world class service. Mentor Team Leaders to effectively manage day to day operations and deliver feedback and coaching. Coach Team Leaders to take ownership of partner queries and drive resolution. Set KPIs and metrics to monitor team performance and present these to Flotek Directors and Management. What We Are Looking For A positive, can do attitude and a natural team player with strong leadership skills. ICT background within an MSP environment, with experience leading a team. Strong knowledge of Microsoft Windows client operating systems and M365 cloud products. Solid customer service experience with excellent verbal and written communication skills. Technical expertise across IT infrastructure and systems administration, including networking, security and cloud technologies. Advanced experience with Microsoft 365, on premise servers, virtualisation technologies, SharePoint, Azure, backup solutions and security firewalls. Commercially aware, including cost analysis and budget preparation. Comfortable using CRMs and documentation solutions. Ability to prioritise personal and team workload effectively. Full UK valid driving licence. Benefits Senior EMI Share Equity Scheme - own a slice of the Purple Pie. Birthday day off. Additional day off for personal life milestones such as weddings, moving house, a child's first day at school or religious holidays. Give Back Day for supporting a charity of your choice. Perkbox discounts across gym memberships, shopping and more. Regular social events and team building opportunities. Opportunities for professional development and career progression. 24/7 Support Line - confidential helpline plus 5 free counselling sessions per team member. Family First - time off for your child's first school day and fun family events. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
25/07/2026
Full time
As IT Helpdesk Manager at Flotek, you will lead a team of IT Specialist Team Leaders and IT Specialist Engineers, ensuring the team delivers high-quality service and support to our partners. Key Responsibilities Report to the Head of Service. Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. Develop and implement training programmes to support the ongoing professional development of team members, ensuring they have the skills and knowledge required to excel in their roles. Champion a partner centric approach to service delivery, ensuring customer satisfaction is prioritised in all interactions and that the team is empowered to exceed partner expectations. Collaborate closely with partners to understand their business needs, providing strategic guidance and recommendations to improve the overall service experience. Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements that benefit both partners and the team. Lead the team from a technical perspective, ensuring the correct resources are available to deliver world class service. Mentor Team Leaders to effectively manage day to day operations and deliver feedback and coaching. Coach Team Leaders to take ownership of partner queries and drive resolution. Set KPIs and metrics to monitor team performance and present these to Flotek Directors and Management. What We Are Looking For A positive, can do attitude and a natural team player with strong leadership skills. ICT background within an MSP environment, with experience leading a team. Strong knowledge of Microsoft Windows client operating systems and M365 cloud products. Solid customer service experience with excellent verbal and written communication skills. Technical expertise across IT infrastructure and systems administration, including networking, security and cloud technologies. Advanced experience with Microsoft 365, on premise servers, virtualisation technologies, SharePoint, Azure, backup solutions and security firewalls. Commercially aware, including cost analysis and budget preparation. Comfortable using CRMs and documentation solutions. Ability to prioritise personal and team workload effectively. Full UK valid driving licence. Benefits Senior EMI Share Equity Scheme - own a slice of the Purple Pie. Birthday day off. Additional day off for personal life milestones such as weddings, moving house, a child's first day at school or religious holidays. Give Back Day for supporting a charity of your choice. Perkbox discounts across gym memberships, shopping and more. Regular social events and team building opportunities. Opportunities for professional development and career progression. 24/7 Support Line - confidential helpline plus 5 free counselling sessions per team member. Family First - time off for your child's first school day and fun family events. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
Flotek Group is seeking a proactive Team Leader to head the IT Specialist function, guiding 2nd and 3rd Line Engineers and Maintenance Engineers. You will manage escalation, performance, and development while driving continuous improvement and customer-focused service. The role demands leadership in Microsoft 365, Azure, AD, Windows Server, Networking and Cyber Security, with a proven track record of MSP experience and strong stakeholder relations. UK-resident required, on-site role with parking.
25/07/2026
Full time
Flotek Group is seeking a proactive Team Leader to head the IT Specialist function, guiding 2nd and 3rd Line Engineers and Maintenance Engineers. You will manage escalation, performance, and development while driving continuous improvement and customer-focused service. The role demands leadership in Microsoft 365, Azure, AD, Windows Server, Networking and Cyber Security, with a proven track record of MSP experience and strong stakeholder relations. UK-resident required, on-site role with parking.
We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Oversee all 2nd Line, 3rd Line and Maintenance ticket queues, ensuring tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Lead Flotek's Maintenance Engineering function, ensuring completion of scheduled and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Monitor and report on SLA performance, ticket backlog, escalation volumes, re-open rates, team utilisation and CSAT. Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Ensure every engineer delivers a professional, consistent and customer focused service. What We Are Looking For Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across Microsoft 365, Azure, Active Directory, Windows Server, Networking and Cyber Security technologies. Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Staff Share Equity Scheme. New Customer Referral Incentive. Onsite parking. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Employee Assistance Programme (EAP).Ongoing training and certification support. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. Not just a job - own a slice of Flotek with our EMI Share Scheme. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member.
25/07/2026
Full time
We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Oversee all 2nd Line, 3rd Line and Maintenance ticket queues, ensuring tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Lead Flotek's Maintenance Engineering function, ensuring completion of scheduled and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Monitor and report on SLA performance, ticket backlog, escalation volumes, re-open rates, team utilisation and CSAT. Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Ensure every engineer delivers a professional, consistent and customer focused service. What We Are Looking For Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across Microsoft 365, Azure, Active Directory, Windows Server, Networking and Cyber Security technologies. Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Staff Share Equity Scheme. New Customer Referral Incentive. Onsite parking. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Employee Assistance Programme (EAP).Ongoing training and certification support. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. Not just a job - own a slice of Flotek with our EMI Share Scheme. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member.
Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects Co-Ordinator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs. As our IT Project Co-Ordinator, you will organise and coordinate the delivery of IT services to our ever-expanding partner base. You will be responsible for planning and managing all IT-related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries. Our IT projects cover a range of areas including server migrations, email migrations, IT support onboarding, managed print installations and cyber projects. Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live. Some travel to our other offices may be required. Please note: we are required to carry out a DBS check for every open vacancy. Responsibilities Plan projects received from the sales team and facilitate initial kick-off meetings with sales, engineering and the customer, on site if needed. Consistently update customers on the progress of their orders. Provide documentation and a clear handover to both the client and the support teams. Create accurate assets and assign to customer agreements. Raise purchase orders on our PSA, ensuring prices are accurate to supplier. Order services, hardware and provisioning of licences such as Microsoft. Book in stock and manage stock, including taking part in stock takes. Schedule engineers to attend site for installation and training. Create task tickets for engineers as part of project planning. Create accurate appointments including configuration, installation and follow-up. Responsible for always delivering world-class service. What We're Looking For IT project delivery and/or provisioning experience would be a benefit. A positive attitude with a can-do approach to everything. Highly organised and structured individual. Ability to multitask effectively and manage large volumes of workload. Excellent communication skills, both verbal and written. A team player. Competitive salary of £28,000 - £30,000 per annum. EMI Share Equity Scheme - own a slice of the Purple Pie. New customer referral incentive. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. View our full perks below. Not just a job - own a slice of Flotek with our EMI Share Scheme. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member. Why Join Flotek? Discover the Perks Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move.
21/07/2026
Full time
Ready to take the first step in your project career? We're looking for a driven, highly organised and enthusiastic Projects Co-Ordinator to join our growing team, with plenty of opportunity to learn, develop and progress in one of the UK's fastest-growing MSPs. As our IT Project Co-Ordinator, you will organise and coordinate the delivery of IT services to our ever-expanding partner base. You will be responsible for planning and managing all IT-related projects whilst handling administrative tasks such as provisioning, hardware orders and scheduling engineering diaries. Our IT projects cover a range of areas including server migrations, email migrations, IT support onboarding, managed print installations and cyber projects. Day to day, you will organise your queue that your Team Leader has allocated you and join check-in sessions to document progress and address any obstacles that are delaying delivery. Each week you will join a Work In Progress (WIP) meeting where you will be required to provide an update on the status of your projects and any projects going live. Some travel to our other offices may be required. Please note: we are required to carry out a DBS check for every open vacancy. Responsibilities Plan projects received from the sales team and facilitate initial kick-off meetings with sales, engineering and the customer, on site if needed. Consistently update customers on the progress of their orders. Provide documentation and a clear handover to both the client and the support teams. Create accurate assets and assign to customer agreements. Raise purchase orders on our PSA, ensuring prices are accurate to supplier. Order services, hardware and provisioning of licences such as Microsoft. Book in stock and manage stock, including taking part in stock takes. Schedule engineers to attend site for installation and training. Create task tickets for engineers as part of project planning. Create accurate appointments including configuration, installation and follow-up. Responsible for always delivering world-class service. What We're Looking For IT project delivery and/or provisioning experience would be a benefit. A positive attitude with a can-do approach to everything. Highly organised and structured individual. Ability to multitask effectively and manage large volumes of workload. Excellent communication skills, both verbal and written. A team player. Competitive salary of £28,000 - £30,000 per annum. EMI Share Equity Scheme - own a slice of the Purple Pie. New customer referral incentive. 21 days holiday increasing to 25 with 4 years of service, plus bank holidays. Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. View our full perks below. Not just a job - own a slice of Flotek with our EMI Share Scheme. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Save on gyms, shops & more with Perkbox discounts and deals. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member. Why Join Flotek? Discover the Perks Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move.
Flotek Group in Plymouth is seeking a Projects Co-Ordinator to organize and coordinate IT service deliveries across a growing partner base. The ideal candidate will be driven and highly organized, managing various IT-related projects while handling administrative tasks like provisioning and scheduling. The role includes a competitive salary of £28,000 - £30,000 per annum, and several attractive benefits.
20/07/2026
Full time
Flotek Group in Plymouth is seeking a Projects Co-Ordinator to organize and coordinate IT service deliveries across a growing partner base. The ideal candidate will be driven and highly organized, managing various IT-related projects while handling administrative tasks like provisioning and scheduling. The role includes a competitive salary of £28,000 - £30,000 per annum, and several attractive benefits.
We are looking for an enthusiastic, customer service-focused individual with previous experience working within the ICT sector, preferably in an IT Helpdesk or IT Delivery role. You will be responsible for taking inbound calls from customers who require technical assistance, triaging and resolving tickets, and escalating where needed. This role will also include attending customer sites when on-site assistance is required. Please Note: we are required to carry out a DBS check for every open vacancy. Responsibilities Respond to user enquiries and provide technical support through various channels such as phone, email, or chat. Resolve problems by applying known solutions or escalating more complex issues to higher-level support. Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues. Create and maintain detailed records of user requests and reported issues in a ticketing system. Prioritise and categorise tickets based on urgency and impact. Create documentation and knowledge base articles to assist users in resolving common issues. Ensure all open cases are updated with relevant information and customers are regularly updated. Provide excellent customer service by communicating effectively and professionally with end users. Attend customer sites to assist with tickets that cannot be resolved remotely. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. What We Are Looking For A 2nd/3rd line ICT background with service desk experience preferred. Solid customer service experience with excellent verbal and written communication skills. Loves working as part of a team. Comfortable using CRMs and documentation solutions. Full UK driving licence. Eligibility Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Benefits EMI Share Equity Scheme - own a slice of the Purple Pie. Day off for birthdays, weddings, moving and religious holidays. Give back day: 1 paid day yearly to support your chosen charity and join fundraisers. Save on gyms, shops and more with Perkbox discounts and deals. Family First: Time off for your child's first school day and fun family events. 24/7 Support Line: Confidential helpline plus 5 free counselling sessions per team member.
05/07/2026
Full time
We are looking for an enthusiastic, customer service-focused individual with previous experience working within the ICT sector, preferably in an IT Helpdesk or IT Delivery role. You will be responsible for taking inbound calls from customers who require technical assistance, triaging and resolving tickets, and escalating where needed. This role will also include attending customer sites when on-site assistance is required. Please Note: we are required to carry out a DBS check for every open vacancy. Responsibilities Respond to user enquiries and provide technical support through various channels such as phone, email, or chat. Resolve problems by applying known solutions or escalating more complex issues to higher-level support. Investigate and monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues. Create and maintain detailed records of user requests and reported issues in a ticketing system. Prioritise and categorise tickets based on urgency and impact. Create documentation and knowledge base articles to assist users in resolving common issues. Ensure all open cases are updated with relevant information and customers are regularly updated. Provide excellent customer service by communicating effectively and professionally with end users. Attend customer sites to assist with tickets that cannot be resolved remotely. Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. What We Are Looking For A 2nd/3rd line ICT background with service desk experience preferred. Solid customer service experience with excellent verbal and written communication skills. Loves working as part of a team. Comfortable using CRMs and documentation solutions. Full UK driving licence. Eligibility Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Benefits EMI Share Equity Scheme - own a slice of the Purple Pie. Day off for birthdays, weddings, moving and religious holidays. Give back day: 1 paid day yearly to support your chosen charity and join fundraisers. Save on gyms, shops and more with Perkbox discounts and deals. Family First: Time off for your child's first school day and fun family events. 24/7 Support Line: Confidential helpline plus 5 free counselling sessions per team member.
Flotek Group in Plymouth is seeking a customer service-focused individual for an IT Helpdesk position. Your primary responsibility will be to resolve technical issues for partners, ensuring satisfaction and compliance with SLAs. The ideal candidate should possess experience in IT support and strong troubleshooting skills, as well as familiarity with various technical tools. Competitive salary ranging from £28,000 to £35,000 is offered, alongside numerous perks like extra days off for life milestones.
04/07/2026
Full time
Flotek Group in Plymouth is seeking a customer service-focused individual for an IT Helpdesk position. Your primary responsibility will be to resolve technical issues for partners, ensuring satisfaction and compliance with SLAs. The ideal candidate should possess experience in IT support and strong troubleshooting skills, as well as familiarity with various technical tools. Competitive salary ranging from £28,000 to £35,000 is offered, alongside numerous perks like extra days off for life milestones.
Overview We are looking for an enthusiastic, customer service-focused individual with previous experience working within an IT and telecoms helpdesk role. You will be responsible for taking inbound calls from partners who require technical assistance, triaging their issues with a view to resolving them at first contact. Where that is not possible, you will gather all relevant information and pass it through to the engineering team. Responsibilities Resolve tickets from partners that the 1st Line Team have been unable to fix at first point of contact. Ensure customer faults and incidents are responded to and resolved within SLAs. Demonstrate ownership, accountability and responsibility for complex IT issues that require in-depth analysis, including occasional on-site partner visits. Review and resolve alerts from monitoring systems to enable proactive support and security enforcement. Communicate clearly and effectively with end-users, colleagues and management to resolve issues and ensure partner satisfaction. Provide support and training to the 1st Line Team where feedback is applicable. Maintain and update process documentation, keeping solutions current. Offer suggestions and feedback to help the wider service department and business improve. What We Are Looking For Experience with VPN (SonicWall, Fortinet), MFA/Entra ID, EDR (Defender, Huntress), and responding to alerts and security incidents. Ability to administer Microsoft 365, Exchange Online, Entra ID and Intune, including Conditional Access, licensing, access control and identity troubleshooting. Strong troubleshooting across Windows Server, Active Directory, Group Policy, DNS/DHCP, plus Hyper-V and VMware environments. Ability to diagnose LAN/Wi-Fi, DNS and firewall issues (SonicWall, DrayTek, Fortinet), VPN connectivity and networked devices across varied business environments. Experience operating in MSP environments using HaloPSA. Preferred certifications: MD-102, MS-900, AZ-104 and ITIL Foundation. Competitive salary of £28,000 - £35,000 depending on experience. Inclusive EMI Share Equity Scheme. Day off for your birthday. Day off for life milestones such as weddings, moving house, a child's first day at school or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts via Perkbox. Social events and team building opportunities. Opportunities for professional growth and development. Collaborative and supportive working environment. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
04/07/2026
Full time
Overview We are looking for an enthusiastic, customer service-focused individual with previous experience working within an IT and telecoms helpdesk role. You will be responsible for taking inbound calls from partners who require technical assistance, triaging their issues with a view to resolving them at first contact. Where that is not possible, you will gather all relevant information and pass it through to the engineering team. Responsibilities Resolve tickets from partners that the 1st Line Team have been unable to fix at first point of contact. Ensure customer faults and incidents are responded to and resolved within SLAs. Demonstrate ownership, accountability and responsibility for complex IT issues that require in-depth analysis, including occasional on-site partner visits. Review and resolve alerts from monitoring systems to enable proactive support and security enforcement. Communicate clearly and effectively with end-users, colleagues and management to resolve issues and ensure partner satisfaction. Provide support and training to the 1st Line Team where feedback is applicable. Maintain and update process documentation, keeping solutions current. Offer suggestions and feedback to help the wider service department and business improve. What We Are Looking For Experience with VPN (SonicWall, Fortinet), MFA/Entra ID, EDR (Defender, Huntress), and responding to alerts and security incidents. Ability to administer Microsoft 365, Exchange Online, Entra ID and Intune, including Conditional Access, licensing, access control and identity troubleshooting. Strong troubleshooting across Windows Server, Active Directory, Group Policy, DNS/DHCP, plus Hyper-V and VMware environments. Ability to diagnose LAN/Wi-Fi, DNS and firewall issues (SonicWall, DrayTek, Fortinet), VPN connectivity and networked devices across varied business environments. Experience operating in MSP environments using HaloPSA. Preferred certifications: MD-102, MS-900, AZ-104 and ITIL Foundation. Competitive salary of £28,000 - £35,000 depending on experience. Inclusive EMI Share Equity Scheme. Day off for your birthday. Day off for life milestones such as weddings, moving house, a child's first day at school or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts via Perkbox. Social events and team building opportunities. Opportunities for professional growth and development. Collaborative and supportive working environment. Please note: due to the nature of this role, we are unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK.
Flotek Group is seeking a customer service-focused individual for their ICT sector in the UK. The role involves providing technical support via phone, email, and chat, resolving issues, and maintaining records in a ticketing system. Candidates should have a background in ICT service desk roles, solid customer service skills, and a full UK driving license. Benefits include EMI Share Equity Scheme, days off for special occasions, and 24/7 support line availability.
03/07/2026
Full time
Flotek Group is seeking a customer service-focused individual for their ICT sector in the UK. The role involves providing technical support via phone, email, and chat, resolving issues, and maintaining records in a ticketing system. Candidates should have a background in ICT service desk roles, solid customer service skills, and a full UK driving license. Benefits include EMI Share Equity Scheme, days off for special occasions, and 24/7 support line availability.
Flotek Group is seeking an enthusiastic IT Delivery Engineer in the United Kingdom. You'll manage IT project delivery, set up clients with Microsoft 365 and Azure, and ensure smooth operations by providing technical support. If you're well-versed in troubleshooting and installation of IT products and have strong communication skills, we want to hear from you. The position offers unique perks such as EMI Share Equity Scheme and additional days off for life milestones.
03/07/2026
Full time
Flotek Group is seeking an enthusiastic IT Delivery Engineer in the United Kingdom. You'll manage IT project delivery, set up clients with Microsoft 365 and Azure, and ensure smooth operations by providing technical support. If you're well-versed in troubleshooting and installation of IT products and have strong communication skills, we want to hear from you. The position offers unique perks such as EMI Share Equity Scheme and additional days off for life milestones.
We are seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending partner sites when on-site assistance is needed. Key Responsibilities Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices. Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution. Lead root cause analysis and implement long-term solutions to recurring issues. Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments. Maintain and improve internal documentation, processes, and knowledge base articles. Deliver on site support for critical issues and project work as required. Collaborate with junior technicians to mentor and support their development. Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality. Stay up to date with emerging technologies and recommend improvements to systems and processes. What We Are Looking For Minimum 3-5 years' experience in a 2nd/3rd line IT support role, ideally within an MSP or multi-client environment. Strong technical knowledge of Windows Server (2016/2019/2022), Microsoft 365, Active Directory, Group Policy, DNS/DHCP. Experience with networking including VLANs, firewalls, routers and switches. Experience with virtualisation technologies such as Hyper V or VMware. Experience with backup and disaster recovery solutions. Experience with RMM tools and ticketing systems. Strong communication and interpersonal skills with a customer first mindset. Full UK driving licence required. EMI Share Equity Scheme - own a slice of the Purple Pie. Day off for your birthday. Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts through Perkbox. Social events and team building opportunities. Opportunities for professional growth and development. Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. View our full perks below. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member. Why Join Flotek? Discover the Perks Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move. We'd love to hear from you, let's chat and make something great!
29/06/2026
Full time
We are seeking a Senior IT Technician to join our team in Bridgend. This is a senior-level role ideal for a highly skilled and experienced IT professional with strong 3rd line support capabilities and a proactive approach to problem-solving and service delivery. This role will also include attending partner sites when on-site assistance is needed. Key Responsibilities Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices. Act as a senior escalation point for complex incidents and service requests, ensuring timely and effective resolution. Lead root cause analysis and implement long-term solutions to recurring issues. Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments. Maintain and improve internal documentation, processes, and knowledge base articles. Deliver on site support for critical issues and project work as required. Collaborate with junior technicians to mentor and support their development. Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality. Stay up to date with emerging technologies and recommend improvements to systems and processes. What We Are Looking For Minimum 3-5 years' experience in a 2nd/3rd line IT support role, ideally within an MSP or multi-client environment. Strong technical knowledge of Windows Server (2016/2019/2022), Microsoft 365, Active Directory, Group Policy, DNS/DHCP. Experience with networking including VLANs, firewalls, routers and switches. Experience with virtualisation technologies such as Hyper V or VMware. Experience with backup and disaster recovery solutions. Experience with RMM tools and ticketing systems. Strong communication and interpersonal skills with a customer first mindset. Full UK driving licence required. EMI Share Equity Scheme - own a slice of the Purple Pie. Day off for your birthday. Day off for life milestones such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts through Perkbox. Social events and team building opportunities. Opportunities for professional growth and development. Due to the nature of the role, the company is unable to offer sponsorship or relocation assistance. Candidates must already reside in the UK. Flotek Careers: Perks with Purpose Joining Flotek means more than a job - it's a career with real perks, from wellbeing to giving back. Every team member owns part of Flotek via our EMI Share Scheme. View our full perks below. Time That Matters Extra days off for birthdays, weddings, moving & religious holidays. Give Back Day 1 paid day yearly to support your chosen charity & join fundraisers. Family First Time off for your child's first school day & fun family events. 24/7 Support Line Confidential helpline plus 5 free counselling sessions per team member. Why Join Flotek? Discover the Perks Curious about life at Flotek? Check out our interactive brochure to explore all the benefits and see why joining the purple army is a smart move. We'd love to hear from you, let's chat and make something great!
Flotek Group is seeking a Senior IT Technician in Bridgend for a senior-level role focusing on 3rd line support. The ideal candidate should have 3-5 years' experience in IT support, solid knowledge of technologies like Windows Server and Active Directory, and a full UK driving license. The position offers various perks including additional days off for life milestones, a share equity scheme, and opportunities for professional development.
29/06/2026
Full time
Flotek Group is seeking a Senior IT Technician in Bridgend for a senior-level role focusing on 3rd line support. The ideal candidate should have 3-5 years' experience in IT support, solid knowledge of technologies like Windows Server and Active Directory, and a full UK driving license. The position offers various perks including additional days off for life milestones, a share equity scheme, and opportunities for professional development.