CDL Group

Operations Technician Department: Service Management Employment Type: Permanent - Full Time Location: North West UK - Hybrid Compensation: £26,228 / year Description Are you an Operations Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Support role? We want to hear from you! As an Operations Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA's you will provide thorough investigation to find the root cause of problems. You will help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA's. We are looking for an IT Support Technician who has excellent problem-solving skills with the ability to understand client concerns and the impact it has on their activities. About CDL CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We have built a collaborative and creative culture, leveraging AI driven solutions to enhance our products, processes and decision making. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company. In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. What You'll Do There will be a strong customer service focus to your role and good communication skills are essential, ensuring you are building and maintaining excellent customer relationships. You will be responsible for assisting with incident and problem escalation, analysing information, identifying problems effectively and resolving 2nd line issues. You will keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values. Please Note: this role is focused on IT operations & application support (diagnosing & resolving client issues) and isn't a cyber security position. About You Computer literate, with some experience of operating systems and/or PCs. Excellent customer service skills, being able to empathise with clients is a must! Excellent communication skills, both written and verbal. You will be liaising with our external and internal partners and will have a strong customer focus. GCSE A-C in Maths and English, or equivalent. Be able to demonstrate you are a team player, as well as being able to work on your own initiative. Adaptable, flexible and able to work to agreed deadlines (SLA's). Passionate and possess a willingness to learn. Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness of ITIL is an advantage. Beneficial Previous experience working within a similar environment on either a Service desk, Helpdesk or within 1st Line Support is beneficial. An awareness of ITIL is an advantage. What You'll Get Salary The salary for the role of Operations Technician pays £26,228 per annum, providing a fantastic opportunity for career progression through CDL's clearly defined career framework (progression.cdl.co.uk/). Benefits Hybrid Working (2 Days a Week in the office - SK4 2HD) Flexible working. 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days. Top employer for 10th year running. Excellent training and development platform. Opportunities for career progression. Health and Wellbeing Programme. Virtual activities, lunch and learns, coffee mornings and meetups. Life and health assurance. Electric Vehicle Scheme. Established Recognition Award System. Great Parental Benefits. Diversity and Inclusion network. Pension scheme. Community projects and volunteer days. Refer a friend bonus. On-site free parking. Open plan modern offices. Quiet Spaces are also available. Shuttle bus to and from the station. Subsidised restaurant. Games room, pool & table tennis tables and chill out zone. Annual Hackathon & Deep Racer Events. Social activities, regular social events through our social group Xtra, including a summer BBQ, competitions, bowling, go karting, football games, Winter party and much more! Car wash, barber, yoga classes, boot camp and massage services all on site. Cycle to work scheme. Shower and dry rooms. Diversity and Inclusion We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking. CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.

CDL Group in Cheadle is looking for an Operations Technician focused on IT support and problem resolution. This role emphasizes exceptional customer service and communication skills while resolving application incidents reported by clients. The ideal candidate should have a GCSE in Maths and English and experience in service desk roles. CDL offers competitive pay, a hybrid working model, and extensive employee benefits.

CDL Group in Cheadle is seeking an Intermediate Software Engineer to join their engineering team. The role involves delivering high-quality software and contributing to continuous improvement within the squad across Java development, DevOps, and AI-driven approaches. With a salary between £35,000 and £45,000, the position offers hybrid work, excellent training, and numerous benefits, including a focus on quality engineering and career development opportunities.

Intermediate Software Engineer - Java, DevOps & AI Department: Insurance Retail Employment Type: Permanent - Full Time Location: North West UK - Hybrid Compensation: £35,000 - £45,000 / year Description We are looking for an Intermediate Java Developer to join our engineering team. This role is suited to a proficient engineer who can deliver high-quality software, take ownership of features, and contribute to continuous improvement within their squad. You will work across Java development, DevOps practices, and emerging AI-driven approaches to support CDL's products and platforms. Why Join CDL Opportunity to work on enterprise scale, cloud native platforms Strong focus on engineering quality, automation, and modern practices Growing adoption of AI supported development approaches Clear and transparent career progression framework Collaborative environment across squads and technology communities What You'll Do Design, build, and maintain Java based applications and services Deliver well tested, secure and scalable solutions aligned to CDL standards Take ownership of features or components end to end Contribute to solution design and technical decisions Support and improve CI/CD pipelines and deployment processes Collaborate with Product and Platform teams Participate in team ceremonies and squad delivery Contribute to continuous improvement and adoption of AI tools About You Essential Strong Java enterprise development experience Experience with APIs and microservices Understanding of software engineering principles and best practices Exposure to DevOps / CI CD pipelines Experience working in an AI development environment Desirable Experience with AWS (compute, networking, or serverless services) Cloud native development and distributed systems Docker / Kubernetes Infrastructure as Code Experience with AI assisted development tools Awareness of secure coding practices, application security, and cloud security principles What We're Looking For Ability to deliver independently and take ownership A collaborative team player who contributes positively to squad outcomes Strong problem solving skills and attention to detail Commitment to quality, continuous improvement, and learning Interest in modern engineering practices (DevOps & AI) Level Expectations (Engineer 3) Delivers independently with minimal supervision Owns features or components within the squad Contributes to technical improvements and best practices Supports and collaborates with other engineers What You'll Get Salary The salary for the role of Intermediate Software Engineer pays up to £45,000 per annum, providing a fantastic opportunity for career progression through CDL's clearly defined career framework. Benefits Hybrid Working (2 days a week in the office - SK4 2HD) Flexible working 25 days holiday to start, increasing by 1 day per year of service up to 30 days Top employer for 10 consecutive years Excellent training and development platform Opportunities for career progression Health and Wellbeing Programme Life and health assurance Electric Vehicle Scheme Established Recognition Award System Parental benefits Diversity and Inclusion network Pension scheme Community projects and volunteer days Referral bonus On site free parking Open plan modern offices Quiet spaces available Shuttle bus to and from the station Subsidised restaurant Games room, pool and table tennis tables, and chill out zone Annual Hackathon & Deep Racer Events Regular social activities (summer BBQ, competitions, bowling, go karting, football games, winter party) Car wash, barber, yoga classes, boot camp and massage services on site Cycle to work scheme Shower and dry rooms Diversity and Inclusion CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all applicants.