Value Added Recruitment

Business Development & Relationships Manager. Construction Sector Professional Services. Bracknell, Berkshire Full Time Commutable from Wokingham, Ascot, Camberley, Maidenhead, Reading, Windsor, North West Greater London, Farnborough and Fleet. £50-60K Base + Commission - Circa 20-25K on top + Benefits Grow relationships. Create opportunities. Help shape the future of the built environment. Are you a relationship-focused Business Development professional who enjoys building trusted partnerships, identifying commercial opportunities and delivering real value to clients? Value Added Recruitment is working with a long-established organisation, offering a range of services to the construction and built environment sector. We are looking for a Business Development & Relationship Manager to join their Professional Services sales team. This is an exciting opportunity to take ownership of a portfolio of members and affiliate partners, helping to strengthen long-term relationships while identifying opportunities to grow engagement across our market-leading services. This is more than a sales role. It's about becoming a trusted advisor, understanding customer challenges and connecting organisations with the expertise, insight and solutions that help them succeed. For this role is essential that you have experience from within this industry and are familiar with the business drivers, concerns and pain points of construction and BI design industry clients. My client is rusted authority within the built environment, providing independent testing, consultancy, research, market intelligence and professional services that help organisations improve building performance and make informed commercial decisions. As they continue to evolve their membership and affiliate offering, we're looking for someone who can build meaningful relationships, uncover opportunities and help drive sustainable commercial growth. The Role Reporting into the Professional Services team, you'll manage an established portfolio while developing new relationships across the industry. You'll work closely with existing members, affiliate partners and prospective clients to understand their objectives, maximise the value they receive, and identify opportunities to introduce additional services including publications, subscriptions, training and professional support. This role combines account management, relationship building and consultative business development, making it ideal for someone who enjoys both nurturing existing clients and creating new opportunities. Key Responsibilities Build and develop strong relationships with current members, affiliate partners and prospective organisations. Promote enhanced membership proposition, positioning the organisation as a trusted long-term partner. Grow membership value through consultative account management and cross-selling relevant services and subscriptions. Support the transition of members into the new Affiliate Partner Programme. Identify new business opportunities and develop existing accounts through strategic engagement. Work collaboratively across internal teams to deliver an exceptional customer experience. Capture customer activity, opportunities and pipeline information using CRM. Produce reports, market insights and account development plans. Represent the company at industry events, networking opportunities and forums. Maintain awareness of market trends and competitor activity to support future growth. About You We're looking for someone who combines commercial awareness with excellent relationship-building skills. You'll ideally have: Experience in Business Development, Relationship Management, Account Management or Customer Success. A consultative approach with the ability to understand customer needs and create tailored solutions. Excellent communication, negotiation and stakeholder management skills. Experience managing multiple client accounts and developing long-term partnerships. Strong commercial awareness with experience identifying growth opportunities. A highly organised and proactive approach with excellent attention to detail. Experience using CRM systems to manage customer relationships and sales activity. A full UK driving licence and willingness to travel across the UK when required. Previous Construction or Built Environment client experience preferred but not essential. Experience within professional services, engineering, construction, building services, technical consultancy or membership organisations would be advantageous. Why Join? You'll join an organisation that genuinely values expertise, collaboration and continuous improvement. You'll have the opportunity to work with some of the most respected organisations within the built environment while contributing to the future growth of an independent industry leader. We offer: Competitive salary and uncapped commission Workplace Pension Life Assurance (4x salary) 26 days annual leave plus Bank Holidays Employee Assistance Programme Online GP Service Eye care support Electric vehicle charging facilities Ongoing professional development A collaborative and supportive working environment Ready to make an impact? If you're passionate about building lasting client relationships, developing commercial opportunities and working with an organisation that makes a genuine difference to the built environment, we'd love to hear from you. UK Driving License required Apply today and help us build stronger partnerships for the future.

Customer Success Manager (SaaS) Construction and Built Environment Tech Bracknell, Berkshire Competitive Salary + Bonus + Excellent Benefits Shape the future of Customer Success. Are you an experienced Customer Success or Strategic Account Manager with a passion for helping customers achieve real business value from SaaS technology? Value Added Recruitment is looking for a commercially minded Customer Success Manager to manage a portfolio of strategic customers across EMEA, ensuring they successfully adopt our market-leading SaaS platform while driving customer satisfaction, retention and long-term account growth. This is a fantastic opportunity to join a respected organisation at an exciting stage of its digital transformation, where Customer Success is central to the company's future growth strategy. The Opportunity You'll own the post-sales customer journey, becoming a trusted advisor to key stakeholders and helping customers maximise the value of their investment. Working closely with Sales, Product and Support teams, you'll deliver an exceptional customer experience while identifying opportunities to increase adoption, improve retention and generate additional revenue. If you enjoy building long-term client relationships, influencing senior stakeholders and making a genuine commercial impact, this role offers an excellent opportunity to do exactly that. Key Responsibilities Manage a portfolio of strategic customer accounts across EMEA. Lead the successful migration of customers from legacy solutions to a modern SaaS platform. Build trusted relationships with executive sponsors, business leaders and operational users. Develop Customer Success Plans aligned to customer objectives and measurable business outcomes. Drive customer onboarding, adoption, engagement and long-term value realisation. Deliver Quarterly Business Reviews, health checks and strategic planning sessions. Act as a trusted advisor, sharing industry best practice and product expertise. Own customer renewals, retention and Net Revenue Retention (NRR) performance. Identify and develop upsell and cross-sell opportunities alongside the Sales team. Monitor customer health, proactively identifying risks and implementing retention plans. Capture customer feedback to help shape future product development. Promote customer advocacy through references, case studies and success stories. Maintain accurate CRM data, customer plans and forecasting information. Collaborate closely with Sales, Product and Technical Support to deliver a seamless customer experience. About You You'll already have experience managing strategic customer relationships and will understand how to combine exceptional service with strong commercial awareness. You'll ideally bring: Experience in Customer Success, Strategic Account Management or Senior Account Management. A background within SaaS, software, technology or construction and the built environment. A proven track record of improving customer retention, renewals and account growth. Experience delivering onboarding programmes and driving software adoption. Strong commercial awareness with experience identifying expansion opportunities. Excellent stakeholder management skills, including working with senior decision-makers. Experience using CRM systems and customer success metrics. Outstanding communication, presentation and relationship-building skills. A proactive, organised and customer-focused approach. Success in this role will include Delivering high Net Revenue Retention (NRR) Increasing customer retention and renewal rates Growing expansion revenue through upselling and cross-selling Driving product adoption and customer engagement Improving customer health and satisfaction Developing customer advocates, references and case studies Why Join? This is an opportunity to play a pivotal role in the continued growth of an innovative SaaS platform while working with high-profile customers across EMEA. You'll enjoy: Managing strategic customer relationships rather than high-volume accounts. Working closely with Product, Sales and Support to influence customer outcomes. The opportunity to shape Customer Success best practice across the business. A collaborative, supportive culture where your ideas are valued. Genuine opportunities for career progression as the business continues to grow. Receive a competitive salary, and benefits package. If you're looking for a Customer Success role where you can build long-term partnerships, drive commercial success and help customers realise measurable value from technology, we'd love to hear from you. Apply today to find out more.