OCC Group

2nd Line Support Engineer Stoke-on-Trent We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware / Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.

Platform Engineer London (AI, AWS, Claude Code) Our client is looking for a Platform Engineer to join their growing team. You ll be responsible for building and managing enterprise-grade hybrid environments, working closely with Application Engineering teams to deliver secure, scalable, and resilient AWS infrastructure. You ll play a key role in driving continuous improvement across the engineering platform, implementing DevOps best practices including containerisation, CI/CD pipelines, and Infrastructure as Code. You ll also contribute to automation and standardisation initiatives to reduce operational overhead. Working alongside Senior Platform Engineers, you ll support platform and product initiatives, including new product development and the migration of existing services to the cloud. A key aspect of this role is engaging with AI-driven engineering workflows. You ll use tools such as Claude Code as part of your development process, evaluating outputs and maintaining high engineering standards. Tech Stack : AWS (RDS, S3, DynamoDB, EBS, IAM), Terraform, Ansible, Jenkins, GitLab, Docker, Kubernetes (EKS/ECS), Linux, Python, VPC, ALB, Route 53, security groups. Knowledge of security, obserability, and scalable system design would be beneficial. Working in a collaborative environment, our client offers progression and development. This is a hybrid role, with 1 day in the offices per week. For more info, please get in touch.

Backend Developer (Node.js / TypeScript) Crewe, Hybrid (Node.js, TypeScript, AWS, ECS, EC2, Lambda, S3, DynamoBD, Kinesis, SQS, SNS, Docker, Kubernetes, Git, Gitlab, CI/CD, PostgreSQL, MySQL, Mocha, Sinon) Backend Developer to join a fast-growing, tech driven client in Crewe. You ll work on a large-scale, cloud-based SaaS platform within a high growth area of the business. Contributing to the development of modern, scalable backend systems in a microservices-driven architecture. You will be designing, building and maintaining scalable and secure backend services using Node.JS and Typescript, contributing to complex SaaS platform operating across multiple environments. Working closely with engineers, product and wider teams to deliver high quality features. You will also take ownership of technical challenges and proactively solving problems, supporting continuous improvements across their systems, processes and cross functional teams. This role would suit someone with around 4 years commercial experience, someone who enjoys working in a fast-paced and agile environments. Working in a collaborative environment, our client offers this role on hybrid basis with lovely offices in Crewe. For more information, please get in touch.

2nd Line Support Engineer Stoke-on-Trent Techstack: Windows Servers, Microsoft Windows, Networking, (TCP/IP,DNS, DHCP,VPN, Firewalls) Intune, Microsoft Azure, ServiceNow, Jira Services. Our client is looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment This would be a great fit for someone with an IT Support background, especially if they have experience with networking or patch management, and Intune. Comfortable working across cloud environments with Microsoft Azure. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.

Infrastructure Engineer (Nutanix) Ready to build infrastructure that actually matters? We re looking for a Nutanix-focused Infrastructure Engineer to join a high-performing team delivering secure, mission-critical platforms into high security environments. This is a hands-on role where you ll take ownership of building and deploying Nutanix HCI clusters (AHV, AOS, Prism), turning technical designs into secure, resilient, high-performance infrastructure. You ll work in complex environments where quality, security, and engineering excellence truly matter. You ll be responsible for building and configuring enterprise-grade Nutanix platforms, supporting upgrades, migrations, and lifecycle management, while driving performance, resilience, and security best practices. You ll also contribute to automation and repeatable build standards to ensure consistency at scale. This is a successful, well-established, award-winning MSP experiencing continued growth and new project wins offering genuine opportunities for career progression, skills development, and long-term advancement. We re looking for: Proven Nutanix deployment experience Strong understanding of high availability and secure infrastructure Desirable certifications (NCA, NCP, NCM or equivalent) Candidates must hold current Security Clearance or be willing to undergo the clearance process as part of the role. For more info please get in touch.