Energy Services Group, LLC.

Data Ops Application Support Analyst Job Description Department: Service Operations Reports To: App Support Lead Work Location:Chorley - Hybrid Hours of Work:37.5 Position Type:Full-Time Rate Type: Salary Grade:4 SUMMARY We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, but during your initial training period the need to be in office with other team members will be essential. The Application Support analyst will be responsible providing second line functional support for the organisation's billing/CRM platform POSITION RESPONSIBILITIES Provide second line support for CRM / Billing system incidents and queries Investigate and resolve a wide range of issues including but not limited to: Billing issues/errors in Billing Pricing, tariffs and contracts Billing exceptions, adjustments and discrepancies Operational processes within the CRM / Billing system Perform complex data fixes both individually and in bulk using SQL and or internal tools taking ownership of issues where necessary Determine root cause by distinguishing between process errors, data issues, configuration issues and system defects Escalate defects or complex issues to the Product Owners and engineering team using JIRA with clear impact assessment, supporting evidence & reproduction steps Identify recurring issues and contribute to problem management activities Support in ticket review and analysis, supporting 1st line resolution of repeatable fixes Work with other members of staff to ensure transfer of knowledge and understanding of problems, practices and processes Act as a key point of contact for operations, engineering and client facing teams Clearly explain billing outcomes and system behaviour to non-technical stakeholders Support complex client queries requiring in-depth system or process understanding Take ownership of incidents through to resolution, providing clear updates to the client on the help desk tickets Document problems and resolutions for future reference Understand the importance of change control and work within a formal change control system Understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities Support continuous improvement of billing processes and system usages Broader Application Support activities as and when required ABOUT YOU You must have:- Knowledge and experience in application support & functional support Knowledge and experience of working with complex energy billing platforms, billing data and operational processes Knowledge and experience of Customer Support Knowledge and experience of SQL Databases Strong attention to detail Strong problem solving and analytical skills Excellent written and oral communications Excellent Customer Service skills including Customer-Facing activity Experience working with ticketing or incident management tools Desirable:- PowerShell AWS Argo MySQL Grafana ITIL Knowledge Energy industry knowledge including complex billing Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website

Application Support Analyst Job Description Department: Service Operations Reports To: Service Support Shift Lead Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 3 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based. The Application Support team will be responsible for installing, maintaining, monitoring, and supporting the Titanium, Pricing & Billing Suite of ESG applications that serve our Energy Market Participant clients. Daily activities will vary from small-scale incident resolution to large-scale project delivery. Analysts will work together and with various internal teams to deliver solutions and to support the day-to-day running of our clients' services. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. POSITION RESPONSIBILITIES Provide front line support to customers Troubleshoot and resolve software problems, internally and externally Provide application support and guidance, internally and externally Completion of incident reports Participation in helpdesk review and analysis Installation, configuration, and maintenance of software applications to test environments Installation, configuration, and maintenance of software applications on production environments Work with Infrastructure, Network and Product Development teams to investigate complex issues, identify and implement solutions to new and re-occurring problems Work with other members of staff to ensure transfer of knowledge and understanding of problems, practices and processes Develop documentation that aids successful implementation and operation of software applications for both new deployments and existing Develop documentation and mappings of upgrade procedures for general and specific scenarios Demonstrate knowledge of the entire ESG product suite to facilitate the deployment of applications on a customer's environment, including variable parameters Analyse and evaluate existing or proposed software systems to determine feasibility, time required and process Record and maintain system documentation and software inventories Follow procedures and seek assistance when guidelines are inadequate, deviations from the standard are proposed or when unanticipated problems arise Document problems and resolutions for future reference Understand the importance of configuration management and participate within a formal configuration and change management system Understand the importance of change control and work within a formal change control system Understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities Project Work: Understand the concept of solution implementation; assist in the implementation of new and amended solutions Report progress and participate in progress meetings Contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; to advise of any deviations from the plan ABOUT YOU You must have:- Knowledge and experience of Software Deployment Knowledge and experience of Customer Support Knowledge and experience of SQL Databases Knowledge and experience of System Monitoring Solutions Strong attention to detail Strong problem solving and organisational skills Excellent written and oral communications Excellent Customer Service skills including Customer-Facing Desirable:- PowerShell AWS Argo MySQL Grafana ITIL Knowledge Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website

Energy Services Group, LLC. in Chorley is seeking a Data Ops Application Support Analyst to provide second line functional support for the billing/CRM platform while working within a hybrid office/home model. You will investigate billing issues, perform data fixes with SQL, and collaborate with operations and engineering to resolve incidents efficiently. Strong communication and problem-solving skills are essential.

IT Support Apprentice Job Description Department: Corporate IT Reports To: IT Service Manager Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 1 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. However, during your initial training period the need to be in office with other team members will be essential. You will be allowed 20% of your working week for the duration of your apprenticeship/course to either attend college during term time or use the time working from the office for college studies. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. POSITION RESPONSIBILITES Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop) Providing assistance to resolve support issues or escalating the call within the relevant team Dealing with software issues e.g installation and upgrades Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue Providing basic training over the phone for stakeholders when needed Assist with set up and resource deployment, including new user set up's, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems Support Starters, Leavers & Movers within ESG Hardware builds Check in hardware & deliveries to Corporate IT Keep up to date notes on the work completed through the helpdesk POSITION RESPONSIBILITIES 4 x GCSE at A -D / 9-3 which must include GCSE Maths at A -C / 9-4 and English at A -D / 9-3 or equivalent, and a Level 2 Qualification in an IT related field or relevant industry experience ABOUT YOU We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Good written and verbal communication A strong sense of pride and accountability Able to manage workload and prioritise Able to work as part as a team or individually Able to gather relevant information systematically to troubleshoot and resolve issues Able to demonstrate ESGs key values of: Excellence: be accountable to deliver our best Passion: show how much we care each day Integrity: do the right thing when no one is looking Collaboration: work together to succeed together ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website

Energy Services Group, LLC, a Chorley-based software and services company, is seeking an Application Support Analyst to join our Service Operations team. The role involves installing, maintaining, and supporting the Titanium, Pricing & Billing Suite of ESG applications for energy market clients, with hybrid work and in-office training in Chorley. You will provide frontline customer support, troubleshoot software issues, document incidents, and collaborate across infrastructure and product teams.

Energy Services Group, LLC. is seeking an IT Support Apprentice in Chorley. The role combines office-based training with home-working flexibility, supporting hardware and software, and handling initial IT issues. You will learn through hands-on tasks, provide basic user support, and gain experience across Windows, mobile devices, and cloud services in a collaborative Corporate IT environment.

Energy Services Group, LLC. is seeking an experienced Project Manager in Chorley to lead IT software projects across the delivery services portfolio. You will manage time, cost, scope and quality, liaising with sales, IT, engineering and account teams to ensure successful delivery and timely handover for BAU. The role supports a hybrid working policy with initial in-office training in Chorley, and requires strong stakeholder management and documentation discipline.

Project Manager Job Description Department: Delivery Services Reports To: Senior Project Manager Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 4 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. With this role you will be working on our CRM & Billing solution which features a customer-driven proactive roadmap that introduces innovation for the billing of new digital energy services across the utilities market. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based. Our Project Management Team Vision is for our customers to feel that they are in safe hands and have experienced a smooth delivery, with value for money, and for our business to feel that we deliver change in a controlled, well communicated, and collaborative manner. Our mission is to have a Project Management Team where: Everyone is equally valued and understands their contribution, We all feel we're driving forward the best versions of ourselves, We feel equipped to do our jobs and understand why it's important, We feel empowered to do our best, We utilise best practices with our tools and our processes, We put the customer at the heart of what we do, We understand the value of continuous improvement and are always questioning 'could we do better?' The Project Manager is responsible for the on-time, budget, scope and quality delivery of all projects within their remit, and to ensure timely handover of projects to Accounts Management and Operations following rigorously defined project closure. ESG projects vary in size and complexity according to the solution being implemented, ranging from small projects and work requests to multi-year industry change programmes. The Project Manager is accountable for a wide range of projects from small, medium to large scale projects that sit within a programme's / sub-portfolio in various phases of the lifecycle from pipeline to post go-live support. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. POSITION RESPONSIBILITIES The Project Manager is responsible for: Deliver projects within the ESG projects portfolio to the appropriate level of Time/Cost/Quality/Scope with a focus on following the right level of governance relevant to meet company targets. Ensure projects are delivered as efficiently and effectively as possible, with a focus on project closure and handover to BAU. The delivery of all projects within their remit to agreed targets. For engaging with the relevant teams (e.g. sales & account management teams; IT; engineering etc) to ensure successful delivery of committed projects on time, on budget and to the required level of quality, escalating key risks and issues that may prevent this from happening. For engaging with the pre-sales teams to ensure projects are correctly handed over and contractual and commercial terms are understood. Working with Account Managers and / or Service Delivery Managers to ensure effective customer stakeholder management within projects and to engage them as a point of escalation for client issues. Producing regular status reports including financial reporting and tracking Identifying, managing and escalating project level risks, issues and dependencies that need close attention and action. Promoting the sharing of lessons learned across the Projects team and beyond. The creation all relevant project related documentation including Statements of Work (SOWs), Project Initiation Documents (PID's) etc. Responsible for establishing trusted client relationships, working with Account Managers and Service Delivery Managers where necessary, to ensure a holistic, effective, and client-centric customer stakeholder management and communication approach. Responsible for building collaborative working relationships at various levels of within the internal ESG organisation, engaging with internal teams (e.g., engineering, operations etc.) to plan a successful delivery of committed projects to meet contractual obligations, whilst supporting them resolve risks and issues that may prevent this from happening. Responsible for working in conjunction with the pre-sales, finance, and internal teams to ensure projects are correctly scoped, planned, sized, and costed where required Responsible for working in conjunction with the wider Delivery Services Team (Consultants, Application Support and Cloud and Technicians Support) to support a sucessful delivery. Responsible for working closely with the Portfolio Support Office (PSO) to ensure standards are understood and adhered to. To serve as a member of the Delivery Services Team demonstrating the key values of Excellence, Passion, Integrity, and Collaboration ABOUT YOU Experience: 2+ years' experience in commercial IT software projects at a minimum of a Project Management role IT software experience in a delivery capacity Experience of the full IT software development lifecycle Experience of projects into commercial organisations Commercial experience of the delivery of projects, with pre-canned products & services Experience of direct customer facing stakeholder management roles, interfacing to customer contacts at project level Experience of owning and running projects budgets c£200k / c100 man days of work Previous experience in the Energy Industry is highly desirable IT delivery of end-to-end projects through full SDLC End-to-end Project lifecycle planning, implementation and governance including reporting & financial management. INT/EXT Stakeholder management & reporting inc. matrix management Differing project types, sizes & delivery in differing methodologies Management of Project Documentation & Control from Initiation to Closure RAID Management Team Management & Mentoring Education: Project Management certification (min Foundation, desirable Practitioner) i.e., PRINCE 2, PMI, AMP - PMQ/PPQ You will be: An experienced Project Manager used to running projects at different sizes and scales Customer facing Commercially aware Hard working and dedicated Tenacious & self-motivated Well organised, thorough Committed to a professional attitude at all times Knowledgeable in both Agile and Waterfall delivery methodologies A completer finisher Hands onHighly organised Able to communicate in a clear and concise way Excellent time and task management capability Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website

Senior Project Manager Job Description Department: Delivery Services Reports To: Head of Projects Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 5 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. With this role you will be working on our CRM & Billing solution which features a customer-driven proactive roadmap that introduces innovation for the billing of new digital energy services across the utilities market. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based. Our Project Management Team Vision is for our customers to feel that they are in safe hands and have experienced a smooth delivery, with value for money, and for our business to feel that we deliver change in a controlled, well communicated, and collaborative manner. Our mission is to have a Project Management Team where: Everyone is equally valued and understands their contribution, We all feel we're driving forward the best versions of ourselves, We feel equipped to do our jobs and understand why it's important, We feel empowered to do our best, We utilise best practices with our tools and our processes, We put the customer at the heart of what we do, We understand the value of continuous improvement and are always questioning 'could we do better?' As a Senior Project Manager at ESG, you will be responsible for the delivery of projects and programmes, from customer facing projects, to large scale internal and industry driven change programmes. The Senior Project Manager is responsible for delivering to the agreed targets set at the outset, alongside providing a quality client-centric onboarding experience, whilst ensuring a timely and focused handover of projects to Operations. As a Senior role, you will also be expected to support, mentor and potentially line manage other Project Managers within the team, as well as supporting activities to continuously develop the team. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. POSITION RESPONSIBILITES As a Senior Project Manager at ESG you will be responsible for: Delivering projects within the ESG projects portfolio within the agreed Time/Cost/Quality/Scope targets with a focus on ensuring the right level of governance needed to ensure a smooth and successful delivery Ensure projects are delivered efficiently and effectively, with a focus on timely project closure alongside a safe and smooth handover to BAU Managing a diverse team across the organisation and managing a variety of internal stakeholders across the company aligning decisions and updates throughout delivery. Delivering detailed business cases, benefits review and return on investment plans for initiated projects and throughout the lifecycle to feed in to key decision making forums. Comfortable with the ambiguity associated with innovative change, confident facilitating complex and technical workshops and discussions throughout, from project definition to unforeseen issue resolution. Able to define and deliver first of type projects/ workstreams, including creating the supporting governance and associated artefacts. Manage the end-to-end delivery of projects within your remit including the coordination of all processes and teams involved in onboarding, integrating, and migrating Clients onto ESG products and services, utilising a SaaS- based delivery model, alongside tailored interactions where appropriate Engage with the wider Delivery Services teams to plan the appropriate delivery approach, utilising and adhering to our quality management and delivery frameworks, whilst ensuring resources are in place to underpin the delivery Engage with the wider business to support the estimating of pre-sales opportunities, with a focus on correctly scoping, planning and estimating from the beginning of the lifecycle Work closely with the Account Managers and Service Delivery Managers to ensure appropriate Client stakeholder management and communication ranging from the Client's Project Management team to Executive level Manage Project and Programme level RAIDs, escalating to Executive / Board level for areas that require need close attention and action Accurately estimate and forecast the resources required to deliver the projects within your control, including continuously monitoring actuals verses agreed budgets and refining forecasts accordingly Act as an escalation point for delivery issues that cannot be resolved within the project team Ensure the timely and quality creation, review and/or approval of all relevant project related artifacts, including commercial Client-facing documents such as Statements of Work (SOWs) and internal facing documents such as PID's. Manage or support the production of relevant and applicable programme definition documentation and internal business cases, where relevant, to support the delivery of large-scale internal and industry driven change programmes Work closely and coordinate with other third-party providers, ranging from Client's third-party providers through to ESG's partners and vendors Actively promote the sharing of lessons learned across the delivery team and beyond including the actions taken to address specific scenarios throughout delivery and reporting back on key themes encountered Rigorously monitor baselines to prevent revenue leakage alongside ensuring baselines are controlled using change control, alongside the continuous monitoring of internal cost to deliver through timesheet recordings Manage Project Boards and Steering Committees both internally and externally utilising the appropriate level of governance to suit the needs of the engagement Own and/or support the maintenance of the project delivery lifecycle framework, processes, procedures, and templates relevant to your team / area(s), periodically reviewing documentation and tools to keep them up to date with changes and continuously improving processes Support the allocation of new projects and pre-sales support to the Delivery team according to skills/knowledge/capacity Produce accurate and timely status reporting both internally and externally to the Client, both for projects within your remit and for your direct reports where appropriate Produce accurate and timely financial tracking, reporting and invoicing, both for projects within your remit and for your direct reports where appropriate Input into internal governance Boards and Steering Committees to oversee the delivery of the Portfolio across the business Work with other delivery services colleagues to support ESG's client-centric delivery approach (internal and external clients), utilising project management qualities such as effective communication, team building, professionalism, judgement and insight, empathy, and integrity Manage client-led discovery phases for large-scale client implementations to validate, agree and refine the approach to implementing ESG products into clients existing landscapes Manage simultaneous project implementations and engagements often across portfolios or programmes Support, mentor and potentially line manage junior members of staff Support the ongoing development of the Project and Delivery Services team including recommending and driving the adoption of best practice tools and techniques, skills and competencies Identify additional sales / opportunities and liaise with the Account Managers and/or Service Delivery Managers to ensure that the client's needs are met All other related duties as assigned ABOUT YOU Experience: Minimum of 5 years' relevant experience in a Project Management, or equivalent, customer facing role Experience of business case definition, benefits management and a focus on providing return on investment. Experience of delivering "first of type" projects and defining project governance and delivery models. Experience of developing "first of type" delivery plans and associated artefacts. Experience of software-as-a-service or 'off-the-shelf' software and services deliveries Experience in best practice project management methodologies Experience of delivering large projects or programmes in a commercial environment Experience of identifying and management of stakeholders at all levels including proactive engagement planning and reporting. Experience building a diverse delivery team and facilitating successful outcomes. Experience of owning projects / programme budgets > £500k / 1,000-man days of work Delivery of high levels of customer (internal and external) experience . click apply for full job details

Energy Services Group, LLC. in Chorley, UK, is hiring an Application Support Analyst to join the Service Operations team. You will install, monitor, and support the Titanium, Pricing & Billing Suite, handling incidents and facilitating project delivery while working hybrid between office and home. The role requires strong deployment, support and SQL skills, attention to detail, and collaborative problem solving.