Energy Services Group, LLC.

Project Manager Job Description Department Delivery Services Reports To Senior Project Manager Work Location Chorley - Hybrid Hours of Work 37.5 Position Type Full-Time Rate Type Salary Grade 4 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. With this role you will be working on our CRM & Billing solution which features a customer-driven proactive roadmap that introduces innovation for the billing of new digital energy services across the utilities market. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based. Our Project Management Team Vision is for our customers to feel that they are in safe hands and have experienced a smooth delivery, with value for money, and for our business to feel that we deliver change in a controlled, well communicated, and collaborative manner. Our mission is to have a Project Management Team where: Everyone is equally valued and understands their contribution, We all feel we're driving forward the best versions of ourselves, We feel equipped to do our jobs and understand why it's important, We feel empowered to do our best, We utilise best practices with our tools and our processes, We put the customer at the heart of what we do, We understand the value of continuous improvement and are always questioning 'could we do better?' The Project Manager is responsible for the on-time, budget, scope and quality delivery of all projects within their remit, and to ensure timely handover of projects to Accounts Management and Operations following rigorously defined project closure. ESG projects vary in size and complexity according to the solution being implemented, ranging from small projects and work requests to multi-year industry change programmes. The Project Manager is accountable for a wide range of projects from small, medium to large scale projects that sit within a programme's / sub portfolio in various phases of the lifecycle from pipeline to post go live support. While this position is full time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. POSITION RESPONSIBILITES The Project Manager is responsible for: Deliver projects within the ESG projects portfolio to the appropriate level of Time/Cost/Quality/Scope with a focus on following the right level of governance relevant to meet company targets. Ensure projects are delivered as efficiently and effectively as possible, with a focus on project closure and handover to BAU. The delivery of all projects within their remit to agreed targets. For engaging with the relevant teams (e.g. sales & account management teams; IT; engineering etc) to ensure successful delivery of committed projects on time, on budget and to the required level of quality, escalating key risks and issues that may prevent this from happening. For engaging with the pre sales teams to ensure projects are correctly handed over and contractual and commercial terms are understood. Working with Account Managers and / or Service Delivery Managers to ensure effective customer stakeholder management within projects and to engage them as a point of escalation for client issues. Producing regular status reports including financial reporting and tracking Identifying, managing and escalating project level risks, issues and dependencies that need close attention and action. Promoting the sharing of lessons learned across the Projects team and beyond. The creation all relevant project related documentation including Statements of Work (SOWs), Project Initiation Documents (PID's) etc. Responsible for establishing trusted client relationships, working with Account Managers and Service Delivery Managers where necessary, to ensure a holistic, effective, and client centric customer stakeholder management and communication approach. Responsible for building collaborative working relationships at various levels of within the internal ESG organisation, engaging with internal teams (e.g., engineering, operations etc.) to plan a successful delivery of committed projects to meet contractual obligations, whilst supporting them resolve risks and issues that may prevent this from happening. Responsible for working in conjunction with the pre sales, finance, and internal teams to ensure projects are correctly scoped, planned, sized, and costed where required Responsible for working in conjunction with the wider Delivery Services Team (Consultants, Application Support and Cloud and Technicians Support) to support a sucessful delivery. Responsible for working closely with the Portfolio Support Office (PSO) to ensure standards are understood and adhered to. To serve as a member of the Delivery Services Team demonstrating the key values of Excellence, Passion, Integrity, and Collaboration ABOUT YOU Experience: 2+ years' experience in commercial IT software projects at a minimum of a Project Management role IT software experience in a delivery capacity Experience of the full IT software development lifecycle Experience of projects into commercial organisations Commercial experience of the delivery of projects, with pre canned products & services Experience of direct customer facing stakeholder management roles, interfacing to customer contacts at project level Experience of owning and running projects budgets c£200k / c100 man days of work Previous experience in the Energy Industry is highly desirable IT delivery of end to end projects through full SDLC End to end Project lifecycle planning, implementation and governance including reporting & financial management. INT/EXT Stakeholder management & reporting inc. matrix management Differing project types, sizes & delivery in differing methodologies Management of Project Documentation & Control from Initiation to Closure RAID Management Team Management & Mentoring Education: Project Management certification (min Foundation, desirable Practitioner) i.e., PRINCE 2, PMI, AMP - PMQ/PPQ You will be: An experienced Project Manager used to running projects at different sizes and scales Customer facing Commercially aware Hard working and dedicated Tenacious & self-motivated Well organised, thorough Committed to a professional attitude at all times Knowledgeable in both Agile and Waterfall delivery methodologies A completer finisher Hands on Highly organised Able to communicate in a clear and concise way Excellent time and task management capability Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website

Data Ops Application Support Analyst Job Description Department: Service Operations Reports To: App Support Lead Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 4 SUMMARY We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, but during your initial training period the need to be in office with other team members will be essential. The Application Support analyst will be responsible providing second line functional support for the organisation's billing/CRM platform POSITION RESPONSIBILITIES Provide second line support for CRM / Billing system incidents and queries Investigate and resolve a wide range of issues including but not limited to: Billing issues/errors in Billing Pricing, tariffs and contracts Billing exceptions, adjustments and discrepancies Operational processes within the CRM / Billing system Perform complex data fixes both individually and in bulk using SQL and or internal tools taking ownership of issues where necessary Determine root cause by distinguishing between process errors, data issues, configuration issues and system defects Escalate defects or complex issues to the Product Owners and engineering team using JIRA with clear impact assessment, supporting evidence & reproduction steps Identify recurring issues and contribute to problem management activities Support in ticket review and analysis, supporting 1st line resolution of repeatable fixes Work with other members of staff to ensure transfer of knowledge and understanding of problems, practices and processes Act as a key point of contact for operations, engineering and client facing teams Clearly explain billing outcomes and system behaviour to non-technical stakeholders Support complex client queries requiring in-depth system or process understanding Take ownership of incidents through to resolution, providing clear updates to the client on the help desk tickets Document problems and resolutions for future reference Understand the importance of change control and work within a formal change control system Understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities Support continuous improvement of billing processes and system usages Broader Application Support activities as and when required ABOUT YOU You must have:- Knowledge and experience in application support & functional support Knowledge and experience of working with complex energy billing platforms, billing data and operational processes Knowledge and experience of Customer Support Knowledge and experience of SQL Databases Strong attention to detail Strong problem solving and analytical skills Excellent written and oral communications Excellent Customer Service skills including Customer-Facing activity Experience working with ticketing or incident management tools Desirable: PowerShell AWS Argo MySQL Grafana ITIL Knowledge Energy industry knowledge including complex billing Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website

Energy Services Group, LLC. is seeking a Data Ops Application Support Analyst in Chorley. This role offers a hybrid working model and involves providing second line support for our CRM and billing platforms. Responsibilities include investigating billing issues, escalating complex problems, and ensuring effective communication with stakeholders. Ideal candidates will have experience in application support, energy billing platforms, and SQL databases. Join a dedicated team committed to excellence and customer service.