Eze Castle Integration, Inc.

Eze Castle Integration, Inc. is seeking an experienced Systems Specialist to join our London team in a hybrid role. You will collaborate with a Client Technology Manager and Senior Engineers, driving technology programs including Cloud implementation and networking support. The ideal candidate will possess strong knowledge in Microsoft Operating Systems, network security, and cloud technologies, with responsibilities including advanced support and documentation of processes. Join us to empower our clients with innovative technology solutions!

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. The Opportunity ECI has an exciting opportunity for an experienced Systems Specialist to join our London team. In this role, you will play a key role in our technical delivery team by working with a Client Technology Manager (CTM), and Senior Engineers to drive the technology programs, including Cloud implementation and support, desktop engineering escalation and networking for a defined portfolio of clients. Using latest and greatest technologies and solutions, you will support the client's innovation by following a set of standards and best practices in a rapidly evolving technology landscape. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do Collaborate with, and act as a tier 3 escalation point for Client Technology Management, Service Desk, Engineering and other client support teams Provide accurate, comprehensive notes on work performed to account for time spent with customers Provide advanced support of cloud infrastructures such as Microsoft 365/Azure, Amazon Web Services (AWS) Provide escalation support on common productivity technologies such as Microsoft 365 modern workplace including Intune Implement and manage enterprise mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and Mimecast Take ownership of complex technical challenges and provide long term fixes based on root cause analysis Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP) Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO Multifactor Authentication (MFA) services, and zero-trust services such as Cloudflare and iBoss Provide high-level consultation on information security fundamentals, such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defense Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation Provide support of Active Directory such as Domain Controller upgrades, Group Policy creation, scheduled software deployments, network policy maintenance, and certificate management Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware Collaborate cross-functionally to ensure successful delivery and participate in after-hours client project implementations, migrations, and upgrades Who you are Bachelor's Degree in an Information Technology related field, or 3+ years comparable experience in a technology administration role Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11 Intermediate understanding of networking concepts: Routing, Switching, network security, hardware and software VPN clients Proficient with deployment and troubleshooting of operating systems and applications Android/iOS configuration, troubleshooting and integration with MDM solutions Proficient with Microsoft 365 modern workplace including Intune Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11 Experience with cyber-security concepts (Multi-Factor Authentication, Endpoint protection, Web and Mail security platforms) Ability to perform patching and maintenance of systems Experience with backup configuration and data recovery Familiarity with enterprise management tools and tasks (vulnerability management, event management, RMM) Experience using PowerShell to manage Microsoft products Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations Bonus points if you have Experience with Managed Service Providers (MSP) preferred Financial Services or Life Science industry experience a plus Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus but not required Familiarity with Azure Virtual Desktop and Citrix digital workspace platform

ECI is a leading provider of managed services, cybersecurity and business transformation for mid market financial services organizations worldwide. ECI has an exciting opportunity for an experienced Team Lead, Implementation Services to join our team. In this role, you will be responsible for overseeing and supporting multiple implementation projects, ensuring implementations are completed on time, within allocated hours, and meet client expectations. This includes evaluating client technology needs, assisting with the development of configurations and standards that support ECI and client business processes, utilizing automation of standardized solutions, validating and troubleshooting deployments, hardware/software installations and upgrades, new infrastructure build outs, and assisting with the creation of internal documentation and client facing training materials. The successful candidate will work with their Associate Director and internal teams to review and manage solution designs, project scopes, and client proposals. This is a hybrid role with a strong preference for candidates to be based in the London area. What you will do Work on a team with talented engineers such as yourself, who enjoy collaborating to meet project objectives Deploy ECI's Public and Private Cloud base solutions, on premises infrastructure services, and integrate with Microsoft Cloud Ecosystem solutions Independently drive project objectives to closure with minimal to no supervision while providing regular status updates to PMO and Executive team Collaborate with various groups in the organization to implement innovative technologies, upgrade, migrate, and retire outdated infrastructure and solutions Document processes, procedures, lessons learned for integrating into iterative deployment process and automation improvement Provide Tier 3 escalation for engineering team to diagnose and resolve issues in onboarding client's project or production environments, coordinating with internal resources and vendors Engage in self directed continuous improvement and learning of ECI and industry products including Azure/O365/AWS certifications throughout the year Other duties as assigned Who you are You are a leader, motivator, problem solver, and mentor to your engineers and colleagues College diploma or university degree in Computer Science or equivalent field/related experience 10 years in a project engineering or similar role, including 5 years leading teams with a focus on deploying cloud based and on premises infrastructure solutions Advanced knowledge of and experience in deploying and managing Microsoft Windows Server 2016/2019, PowerShell, Azure Active Directory, AD sync, Exchange Online / Hybrid / On premises, SharePoint Online and OneDrive Experienced with deployment and management of remote access solutions; Azure AVD Experienced with MDM technologies, with a focus on Intune MDM/MAM Experienced with building, retiring, and migrating Domain Controllers, DFS/R, DHCP, DNS, GPOs Exceptional written, oral communication, and documentation skills Exceptional people skills, with a focus on rapport building, listening, and questioning Highly self motivated and directed, with exacting attention to detail Outstanding customer service skills and ability to demonstrate client sensitivity

Eze Castle Integration, Inc. is seeking a Team Lead, Implementation Services to spearhead multiple implementation projects. This hybrid role requires strong leadership and problem-solving skills, overseeing all project phases while ensuring client satisfaction and operational excellence. The ideal candidate has significant experience in managing cloud-based and on-premises infrastructures, a degree in Computer Science, and outstanding interpersonal skills. You will work collaboratively with talented engineers and stakeholders to achieve innovative solutions across various deployments.