Euro Car Parts Limited

The IT Service Support Engineer/Analyst will be responsible for providing first and second line IT support and response services to a very demanding user base across LKQ Europe. The successful applicant will deliver a positive customer experience through the swift and efficient resolution of problems and issues. Responsibilities Receiving and responding to a range of requests for IT support Providing information to resolve, meet requests, or investigate to promptly resolve and escalate as appropriate Maintaining information and recording, tracking, monitoring and reporting as appropriate Monitoring and logging the actual service provided against expected service level agreements (SLAs) Prioritizing and diagnosing incidents Investigating causes and either resolving or escalating as required Facilitating recovery, following resolution Documenting incidents to agreed procedures Qualifications Experience in a first/second line service desk response role Technical and commercial education ideally in information technology Knowledge and understanding of end user technology devices, operating systems, business applications, software, printing systems and cybersecurity basics Setting up of new equipment and upgrading existing systems Experience/knowledge of the "ServiceNow" ITSM platform or similar and all related processes Strong written and verbal communication skills Calm, proactive and participative approach for solving operational problems and issues. Benefits Flexible working options Annual bonus Enhanced parental benefits EAP Pension 25 days annual leave