The Inside Job

Business Systems Manager - Customer and Commerce This role exists to provide leadership and strategic thinking across our customer and commerce technology ecosystem - spanning ecommerce, retail, martech, customer support, and payments. The Business Systems Manager owns the platforms that power how Gymshark sells, markets to, and supports its customers globally. They ensure these systems are best-in-class, deeply integrated, and continuously optimised to enable business growth and surpass the expectations of our customers and internal stakeholders. What you'll be doing Identifying strategic opportunities leveraging systems improvements, supplier enhancements and emerging technologies. Challenging approaches to complex issues, collaboratively to ensure Gymshark achieves the best outcomes. Being an advocate and champion for Tech across the business, leading as a role model. Defining and role modelling high quality standards across all core system management activities, including but not limited to Documentation, Training, Change and Incident Management etc. Supporting corporate project deliveries that requires specific SME (Subject Matter Expert) input or task execution. Providing valuable input as part of the systems leadership team, providing leadership and consistency across the Systems Team, deputising for the Head of Systems when required. Assessing the risk of all changes to the systems within portfolio, understanding the impact to the business and conversing with our wider CAB team (Change Advisory Board) when required. Maximising system availability. Act as a single escalation point of incidents within the Systems Team and preforming the role of a Major Incident Manager when required. Having detailed understanding of data flows and integrations across their systems portfolio. Providing concise reporting and analytics to aid improvement identification of new opportunities or risks. Owning the end-to-end management of Gymshark's customer and commerce technology portfolio, including ecommerce (Shopify), website, Point of Sale (POS), Inventory Management, online & in store payment methods martech (Braze, mParticle, Bazaarvoice & others), promotions and loyalty (Talon.One), and customer support (Intercom) - ensuring these platforms are stable, scalable, and delivering measurable business value. Partnering with CRM, Loyalty, Digital Product, Brand, and Customer Experience teams to ensure commerce and martech platforms are configured and utilised to their full potential, directly supporting trading performance, CRM strategy, and customer satisfaction. Leading the management of payment methods and Shopify Apps across digital and retail channels, ensuring a frictionless customer experience and compliance with relevant payment regulations and security standards. Overseeing the customer data and activation ecosystem (mParticle, Braze), ensuring data pipelines are accurate, consented, and powering effective personalisation and marketing automation across all channels. Owning the retail hardware strategy across all Gymshark store environments, including selection, standardisation, lifecycle management, and vendor relationships for all in-store technology hardware ensuring a consistent, reliable, and scalable estate as the retail footprint grows, working closely with the Service Desk and managed Service Provider in this space. Defining and maintaining the new store opening configuration blueprint, ensuring every new Gymshark retail and Gym location is set up to a consistent standard - covering system set up for POS & inventory Management configuration, working in tandem with the NSO team who will deploy the hardware, ensure network readiness, and day-one operational capability. You will be required to continuously refine the blueprint based on learnings from each opening. Accountable for Leading, developing and coaching a team of system administrators to deliver high quality service to our customers and internal stakeholders. Managing the recruitment and onboarding of new members ensuring that they team is effectively resourced with the required skills. Performance and management of all systems within specific portfolio. Ensuring SLA and KPIs are consistently achieved. Actively prioritising and sequencing work activities/ tasks, changes across their team to ensure delivery to stakeholders and project requirements. Partnering with solution partners/Product Owers to define and deliver the best possible solution and agreeing the roadmap as one unit. Building long lasting relationships across the business, acting as a trusted partner. Ensuring support on technical limitations and ideation of new approaches to business problems. Maximising the utilisation of all systems within portfolio, across the business and ensure delivery of measured ROI (Return on Investment). Effectively manage suppliers and 3 rd parties, to build relationships, assuring support, and position Gymshark at the front of innovation. Creation and continual management of system portfolio centric roadmaps, aligned with business, stakeholder and tech goals. What you'll need - Essential Criteria People Management and Leadership experience, leading and developing technical team members. Experience in managing and improving 3 rd party business systems Management of business relationships and stakeholders. Supplier management and commercial awareness Contractual, data protection and legal understanding Knowledge of ITIL standards and how to apply them Demonstrable experience managing ecommerce platforms in a retail or DTC environment, with hands on knowledge of Shopify (Plus) - including apps, themes, checkout configuration, and integrations - evidenced through previous roles. Proven retail experience, including Point of Sale (POS) system management across physical or omnichannel retail environments, with the ability to demonstrate how retail and digital channels have been connected. Demonstrable martech experience, including administration or system ownership of customer engagement and data platforms such as Braze and mParticle, with evidence of enabling personalisation, campaign automation, or audience segmentation at scale. Demonstrable experience with promotions and loyalty technology, including platforms such as Talon.One, with the ability to evidence how rules based promotion engines have been configured and managed to support commercial strategy. Demonstrable customer support technology experience, including ownership or administration of platforms such as Intercom, with evidence of improving team efficiency, customer response times, or self serve resolution through system configuration. Demonstrable experience managing payment methods in an ecommerce or retail context, including knowledge of payment service providers, checkout optimisation, and ensuring payment compliance and resilience across markets. Demonstrable experience owning or contributing to website and digital trading operations, including the ability to work with development and product teams to manage platform configuration, releases, and system health across a high traffic ecommerce site. Project leadership, ownership and management of work Ability to manage time effectively Excellent attention to detail Curious mind, with a drive to learn new technologies/systems at pace Preferred System specific administration certification Willing to challenge and be challenged Willingness to give and receive effective feedback Ability to work effectively in a high pace environment Process mapping Closing date Friday 24th July 2026 Location Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.

Gymshark is seeking a Business Systems Manager to lead the customer and commerce tech ecosystem, spanning ecommerce, retail, martech, customer support, and payments. The role focuses on platform stability, scalability, and measurable business value, with hybrid work from Solihull. You'll own end-to-end system management, collaborate with CRM and Digital teams, and drive data-driven improvements across global channels.

Working in the Mobile Engineering team, this role exists to set the bar for creating quality, scalable digital solutions for Gymshark and its customers, with a focus on the mobile products. WHAT YOU'LL BE DOING: LEADERSHIP: Mentors new starters and less Senior team members in the development of their roles Coordinates design workshops & ensuring all engineers contribute Prepares for situations or discussions in advance where requested Takes accountability for their contribution towards the success of a given situation or discussion Proactively brings formed decisions to Mobile Leads to reinforce their ideas to ensure they are on the right track Steps in to move situations or discussions forward when they start to stall Respects the input of people in other roles to their work and conversations Actively fosters collaboration with peers in the team in the interest of quality and efficiency Considers team goals when prioritising and making decisions Makes a point of inviting input from more junior members of the team, and of creating opportunities for them to get involved Strives to be objective and reflects on their own biases when making decisions Holds themselves accountable for decisions and outcomes Identifies and appropriately escalates perceived knowledge gaps of other team members and the team itself Actively fosters collaboration with peers across teams in the interest of knowledge-sharing and development DELIVERY: Works collaboratively with Engineering colleagues and Leads to meet sprint goals, and ensure sprints are successful Ensures that Security, Financial, Commercial and Business requirements are considered while discovering and sizing work. Insists on understanding customer value in their work Ensures tasks are prioritised correctly by making data-led decisions where possible, and by ensuring that dependencies are noted Collaborates with product owners to ensure that expectations are managed, delivering as required as well as helping to agree reasonable timescales for delivering on key outcomes Takes accountability for the work meeting Engineering standards and team-level Definitions of Done and Definitions of Ready Identifies the need to collaborate with peers and other teams as necessary to understand and work towards outcomes Presents on the work delivered within an iteration to key stakeholders, clearly demoing the value, in language that non-technical stakeholders can understand Champions the continuous improvement of the team (including quality, process, teamwork, but not limited to these things) through retrospectives and other appropriate channels Breaks stories down effectively, ensuring that stories are small by design and that each story delivers value Challenges bloat and scope creep in favour of swift value delivery CULTURE: Confidently opens and leads discussions within the team Provides honest and candid feedback when requested, taking care to include constructive criticism Openly gives recognition of individuals to the team and peers Uses 10% time to increase knowledge and capability in industry-relevant technologies and practices. Demos how 10% time has been used & actively prompts others to use theirs effectively & consistently Shares knowledge across teams through suitable channels (blogs, lightning talks, demos, workshops) Plays an active and leading role in all Scrum ceremonies in order to drive forward progression in sprints CRAFT: An expert in writing clean and readable Object Oriented code Knows the latest and most complex language features and makes the best use of encapsulation and mutability. Has mastered the full knowledge of one platform, has a deep understanding of the other Owns and maintains the design and implementation of software architecture components by applying SOLID principles Utilise Clean Architecture, modularisation, and MVVM to maintain a clean separation of concerns across the codebase Drives unit test coverage expectations, creating test doubles, influencing others to adopt / use TDD Has a very good understanding of advanced Git commands Has a full understanding of CI process and tools Good knowledge of external tools which can be used to complete RCA of issues. Autonomously creates new documentation for processes, features and best practices Collaborates with the Design team in creating and maintaining a design system Considers security implications as part of day-to-day work and can address issues raised by a security audit WHAT YOU'LL NEED: Hands on delivery of Android applications according to the sprint backlog, often involving end to end leadership for a given feature or project Expert in Kotlin and Jetpack Compose Ensure solutions are implemented that deliver genuine value to their users Coordinating and instrumenting the overarching solution design, in accordance with architectural vision and development strategy during the discovery phase of new projects Performing a suitable degree of testing against a given solution before delivery Raising technical constraints & dependencies to the Product Owner to align for the best solution Defining and tracking Engineering/Quality KPIs in collaboration with the Lead engineer to ensure delivery is consistent and class leading Preferred Skills: Experience of Kotlin Multi Platform is desirable

The Inside Job is looking for a skilled professional to join their Mobile Engineering team in the United Kingdom. This role focuses on delivering quality, scalable Android applications, mentoring team members, and ensuring the success of sprint goals. Candidates should have expertise in Kotlin and Jetpack Compose, with a strong grasp of clean architecture principles. You will collaborate with product owners, drive continuous improvement, and ensure the delivery of genuine user value through effective software solutions.

The Inside Job is seeking a Junior Studio Stylist to create engaging looks for ecommerce and studio shoots based in Solihull. This role requires a strong understanding of styling best practices, attention to detail, and collaboration with a creative team. Candidates should be passionate about activewear and able to thrive in a fast-paced environment. The studio role requires a commitment to being on-site for a minimum of 3 days per week, ensuring efficient shoot delivery and high-quality results.