Boldyn Networks Global Limited
Primary Responsibilities Own and lead customer-facing network operations communications and reporting, ensuring customers are kept informed of network performance, incidents, planned works and outcomes. Partner with Service Management to deliver a high-performing, customer-centric operational experience. Lead, develop and embed operational processes (ITIL-aligned) within Network Operations and the NOC to ensure consistent, safe and effective incident, problem, change and maintenance execution. Responsible for managing the maintenance and operations for the DAS, Wi Fi, Fibre and Small Cells infrastructure across all business projects, ensuring availability, performance and operational readiness. Responsible for developing a European NOC function capable of providing a best-in-class service across Boldyn's European businesses. Responsible for managing the European NOC function and the development and build of a physical NOC within London. To be a proactive member of the Service and Operations Leadership team Continue to establish the Network Operations systems, tools, teams and ways of working, recruiting excellence and partnering with suppliers to implement a clear roadmap of operational capabilities that ensure delivery to milestones, SLAs and contractual requirements. Manage our supplier relationship developing a culture which is collaborative, transparent, and focussed on optimising service availability and network improvements. Lead Network Operations input to bids and mobilisations, including operational costing, resourcing models, subcontractor strategy, assumptions/risks, and readiness plans; act as the operational interface for subcontracting, progress, dependencies and delays across current and future projects. Plan, coordinate and lead Network Operations (including 24x7/shift coverage where required), creating a culture of continuous improvement, operational discipline and customer focus across all interactions. Lead and coach the Network Operations Team and the NOC leadership team through major network events, ensuring effective technical leadership, timely communications and controlled recovery aligned to customer expectations and business requirements. Responsibility for Network Operations budgeting, including OPEX budgeting and cost control for operational tooling, suppliers, estimates, bid inputs and subcontractors. Act as deputy to the Director of Service & Operations as required, providing cover and delegated authority across operational governance and key stakeholder engagement. Jobs To Be Done (for the next c. 12-24 months) Build and integrate the physical NOC in London Develop the European NOC function including requirements from across the European markets Review and scale the Network Operations team to meet the requirements of the European business Ensure operations team is sized and trained appropriately for existing and upcoming services Work with MNO's and venues to ensure uptime and appropriate reporting is agreed and maintained Maintain rigor of build to in service quality while also working as a team to implement new venues in an agile manner Manage team to ensure that all lines of business across the UK and Ireland are served as appropriate to scale while also ensuring all network elements are supported Team capability development - develop the team's capabilities via knowledge transfer, classroom training and on-the-job learning to adopt new systems as they progress through design and delivery. Optimise processes to continuously improve and measure productivity, enabling the team to deliver greater value from its resource allocation. Key Performance Measures & Scale of Position Customer feedback - methodology to be determined. Achievement of Programme Milestones aligned with our deployment plan. Achievement and proactive management of contractual SLA's, Governance and associated reporting Ensure budget is sized to support scale of business and managed and monitored throughout the budget year Key Challenges Establishing a cohesive and sustainable framework in a fast paced challenging environment Integrating PCS systems into one Boldyn way of working managed through the UK&I NOC Building relationships at pace whilst navigating a complex interaction of stakeholders with varying priorities whilst being sensitive to the complexities of Public Sector Key Stakeholders Internal - European operational teams Internal - European Service & Operation Team Internal - European Commercial Teams External - The Home Office, TfL, MNO Customers, Suppliers & Partners at C-Suite, Senior Customer Leadership and Operational levels. Director - Service and Operations European CTO Key Position Criteria Customer Facing Experience: minimum of 10 years gained in Telecommunications Service Management environment in leadership role ISO20001 Service Management knowledge Experience of implementing Service Now as an end-to-end solution Experience of Public Sector Customer Management Experience in Network Operations Centre Management Experience in Service Management Proven track record of building and maintaining strong relationships with internal teams, executive leadership, and community stakeholders Ability to craft and deliver clear, compelling messages tailored to varied audiences. This includes experience in curating content for internal platforms and external media, ensuring consistency in tone, messaging, and brand representation Proven ability to present confidently to large audiences and at industry events, with experience in engaging media and representing the organisation in public forums Demonstrates the ability to anticipate, identify, and address sources of conflict early-whether interpersonal, cross-functional, or contractual. Applies structured approaches to resolve disputes while preserving relationships and aligning with organisational goals Writing and reporting: Writing clearly, succinctly and correctly, convincing through writing, avoiding jargon, structuring information. Relating and networking: Building relationships, networking, relating to all levels Creating and innovating: Innovating, improving the organisation, devising change initiatives Adapting and responding to change: Adapting to change, accepting new ideas, adapting interpersonal style, showing sensitivity to different cultures or backgrounds, dealing with ambiguity at work. Demonstrable track record of effective & collaborative leadership and to prioritise requirements with focus and structure Project Management discipline and focus on core deliverables Knowledge of ITIL methodology Demonstrated aptitude in customer service and ability to communicate effectively at all levels within the customer organisation Well-developed interpersonal negotiating skills A natural skill to focus on the detail and step back to consider the bigger picture confidently engaging peers and team members which instils confidence of progress against the contractual requirements High levels of IT systems literacy and experience of implementing a Service Desk solution with a supplier Experience of business and process analyst skills SHEQ Responsibilities for Employees & People Leaders Protect their own health and safety, and to avoid adversely affecting the health and safety of any other person Act responsibly, protecting the environment for our communities and our planet Assist in the identification of hazards, the assessment of risks and the implementation of risk control measures Report near misses, incidents and hazards to their manager or supervisor, and support a learning culture in relation to SHEQ matters by considering and providing feedback on improvement opportunities Comply with any policy, standard, procedure or reasonable instruction aimed at protecting their health and safety, and others, at work Use all equipment,
Primary Responsibilities Own and lead customer-facing network operations communications and reporting, ensuring customers are kept informed of network performance, incidents, planned works and outcomes. Partner with Service Management to deliver a high-performing, customer-centric operational experience. Lead, develop and embed operational processes (ITIL-aligned) within Network Operations and the NOC to ensure consistent, safe and effective incident, problem, change and maintenance execution. Responsible for managing the maintenance and operations for the DAS, Wi Fi, Fibre and Small Cells infrastructure across all business projects, ensuring availability, performance and operational readiness. Responsible for developing a European NOC function capable of providing a best-in-class service across Boldyn's European businesses. Responsible for managing the European NOC function and the development and build of a physical NOC within London. To be a proactive member of the Service and Operations Leadership team Continue to establish the Network Operations systems, tools, teams and ways of working, recruiting excellence and partnering with suppliers to implement a clear roadmap of operational capabilities that ensure delivery to milestones, SLAs and contractual requirements. Manage our supplier relationship developing a culture which is collaborative, transparent, and focussed on optimising service availability and network improvements. Lead Network Operations input to bids and mobilisations, including operational costing, resourcing models, subcontractor strategy, assumptions/risks, and readiness plans; act as the operational interface for subcontracting, progress, dependencies and delays across current and future projects. Plan, coordinate and lead Network Operations (including 24x7/shift coverage where required), creating a culture of continuous improvement, operational discipline and customer focus across all interactions. Lead and coach the Network Operations Team and the NOC leadership team through major network events, ensuring effective technical leadership, timely communications and controlled recovery aligned to customer expectations and business requirements. Responsibility for Network Operations budgeting, including OPEX budgeting and cost control for operational tooling, suppliers, estimates, bid inputs and subcontractors. Act as deputy to the Director of Service & Operations as required, providing cover and delegated authority across operational governance and key stakeholder engagement. Jobs To Be Done (for the next c. 12-24 months) Build and integrate the physical NOC in London Develop the European NOC function including requirements from across the European markets Review and scale the Network Operations team to meet the requirements of the European business Ensure operations team is sized and trained appropriately for existing and upcoming services Work with MNO's and venues to ensure uptime and appropriate reporting is agreed and maintained Maintain rigor of build to in service quality while also working as a team to implement new venues in an agile manner Manage team to ensure that all lines of business across the UK and Ireland are served as appropriate to scale while also ensuring all network elements are supported Team capability development - develop the team's capabilities via knowledge transfer, classroom training and on-the-job learning to adopt new systems as they progress through design and delivery. Optimise processes to continuously improve and measure productivity, enabling the team to deliver greater value from its resource allocation. Key Performance Measures & Scale of Position Customer feedback - methodology to be determined. Achievement of Programme Milestones aligned with our deployment plan. Achievement and proactive management of contractual SLA's, Governance and associated reporting Ensure budget is sized to support scale of business and managed and monitored throughout the budget year Key Challenges Establishing a cohesive and sustainable framework in a fast paced challenging environment Integrating PCS systems into one Boldyn way of working managed through the UK&I NOC Building relationships at pace whilst navigating a complex interaction of stakeholders with varying priorities whilst being sensitive to the complexities of Public Sector Key Stakeholders Internal - European operational teams Internal - European Service & Operation Team Internal - European Commercial Teams External - The Home Office, TfL, MNO Customers, Suppliers & Partners at C-Suite, Senior Customer Leadership and Operational levels. Director - Service and Operations European CTO Key Position Criteria Customer Facing Experience: minimum of 10 years gained in Telecommunications Service Management environment in leadership role ISO20001 Service Management knowledge Experience of implementing Service Now as an end-to-end solution Experience of Public Sector Customer Management Experience in Network Operations Centre Management Experience in Service Management Proven track record of building and maintaining strong relationships with internal teams, executive leadership, and community stakeholders Ability to craft and deliver clear, compelling messages tailored to varied audiences. This includes experience in curating content for internal platforms and external media, ensuring consistency in tone, messaging, and brand representation Proven ability to present confidently to large audiences and at industry events, with experience in engaging media and representing the organisation in public forums Demonstrates the ability to anticipate, identify, and address sources of conflict early-whether interpersonal, cross-functional, or contractual. Applies structured approaches to resolve disputes while preserving relationships and aligning with organisational goals Writing and reporting: Writing clearly, succinctly and correctly, convincing through writing, avoiding jargon, structuring information. Relating and networking: Building relationships, networking, relating to all levels Creating and innovating: Innovating, improving the organisation, devising change initiatives Adapting and responding to change: Adapting to change, accepting new ideas, adapting interpersonal style, showing sensitivity to different cultures or backgrounds, dealing with ambiguity at work. Demonstrable track record of effective & collaborative leadership and to prioritise requirements with focus and structure Project Management discipline and focus on core deliverables Knowledge of ITIL methodology Demonstrated aptitude in customer service and ability to communicate effectively at all levels within the customer organisation Well-developed interpersonal negotiating skills A natural skill to focus on the detail and step back to consider the bigger picture confidently engaging peers and team members which instils confidence of progress against the contractual requirements High levels of IT systems literacy and experience of implementing a Service Desk solution with a supplier Experience of business and process analyst skills SHEQ Responsibilities for Employees & People Leaders Protect their own health and safety, and to avoid adversely affecting the health and safety of any other person Act responsibly, protecting the environment for our communities and our planet Assist in the identification of hazards, the assessment of risks and the implementation of risk control measures Report near misses, incidents and hazards to their manager or supervisor, and support a learning culture in relation to SHEQ matters by considering and providing feedback on improvement opportunities Comply with any policy, standard, procedure or reasonable instruction aimed at protecting their health and safety, and others, at work Use all equipment,
Boldyn Networks Global Limited
Owning live-event connectivity-from planning to flawless execution. General Manager, Convention Services On Site at the Los Angeles Convention Center and the surrounding area About the role We're on the lookout for a well-rounded General Manager who can lead our service delivery and commercial operations in our Convention Center services business in the Southern California market. You'll be responsible for collaboratively coordinating with cross-functional teams ensuring successful delivery of connectivity solutions to convention exhibitors and attendees. What you'll be doing The GM Convention Services owns end-to-end delivery of convention center connectivity services - order management and delivery, customer experience, offer management, and profitable growth. Owns service delivery and P&L performance for wired and wireless connectivity services across assigned convention centers.It's a role with a lot of variety and day-to-day, you'll mainly be involved with: Acting as the executive-in-charge for the delivery of our services and being the senior contact to our Convention partners and their customers. Providing onsite coverage during move in and show open for major shows and events to ensure successful execution along with attendance in convention planning/ operations/ review meetings, and participation in weekly building meetings. Leading multi-site teams including Boldyn convention center technicians and other resources to ensure operational readiness for each show: pre-event planning, network capacity planning, staffing schedules, onsite runbooks, and post-event review. Ensuring accuracy and timeliness of order management and delivery. Managing network changes for show-specific configurations. Coordinating with the Boldyn Network Operations team to ensure network availability and performance will meet customer expectations. Partnering with Sales (both internal and building staff) by developing and delivering training on wired and wireless offerings, supporting quotes and proposals for show management and exhibitors, and optimizing offers to drive adoption and revenue. Serving as executive escalation point for show organizers. Setting team performance expectations, training paths, and quality standards. Maintaining and improving convention services, escalation paths, and incident management. Collaborate with other Boldyn convention GM's to ensure service delivery consistency, standards, and improvement of SOP'sCreating and fostering relationships in the Convention Center sector, including convention center authorities, operators, exhibitors, and vendors. What you'll bring Bachelor's Degree required from an accredited university with a minimum of 12 years of experience working in the wireless technology space or direct involvement with convention/exhibitor network services. Strong familiarity with Wi-Fi and wired IP connectivity solutions Ability to lead the end-to-end delivery of large-scale, time-critical network services in live convention and event environments, ensuring reliability, performance, and customer satisfaction under tight timelines. Self-motivated strong team builder with account relationship skills Skilled at translating market opportunities and client demand into scalable service offerings, operating models, and delivery strategies that support long-term growth rather than one-off execution. Demonstrated ability to manage budgets, control costs, and make trade-off decisions that balance service quality, risk, and profitability for convention and event services. Proven leadership presence in fast paced, high stakes situations, with the ability to make sound decisions, lead teams through ambiguity, and maintain accountability during live event operations.At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way. We also offer: Salary: $145,000 - $175,000 per year Annual Bonus Learning Development Opportunities Flexible working opportunities Competitive benefit packages Paid Parental Leave Vacation starting at 15 days increasing with length of service 10 days paid sick leave 4 days off each year to volunteerDiversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible.We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion. Prospect Introduce Yourself
Owning live-event connectivity-from planning to flawless execution. General Manager, Convention Services On Site at the Los Angeles Convention Center and the surrounding area About the role We're on the lookout for a well-rounded General Manager who can lead our service delivery and commercial operations in our Convention Center services business in the Southern California market. You'll be responsible for collaboratively coordinating with cross-functional teams ensuring successful delivery of connectivity solutions to convention exhibitors and attendees. What you'll be doing The GM Convention Services owns end-to-end delivery of convention center connectivity services - order management and delivery, customer experience, offer management, and profitable growth. Owns service delivery and P&L performance for wired and wireless connectivity services across assigned convention centers.It's a role with a lot of variety and day-to-day, you'll mainly be involved with: Acting as the executive-in-charge for the delivery of our services and being the senior contact to our Convention partners and their customers. Providing onsite coverage during move in and show open for major shows and events to ensure successful execution along with attendance in convention planning/ operations/ review meetings, and participation in weekly building meetings. Leading multi-site teams including Boldyn convention center technicians and other resources to ensure operational readiness for each show: pre-event planning, network capacity planning, staffing schedules, onsite runbooks, and post-event review. Ensuring accuracy and timeliness of order management and delivery. Managing network changes for show-specific configurations. Coordinating with the Boldyn Network Operations team to ensure network availability and performance will meet customer expectations. Partnering with Sales (both internal and building staff) by developing and delivering training on wired and wireless offerings, supporting quotes and proposals for show management and exhibitors, and optimizing offers to drive adoption and revenue. Serving as executive escalation point for show organizers. Setting team performance expectations, training paths, and quality standards. Maintaining and improving convention services, escalation paths, and incident management. Collaborate with other Boldyn convention GM's to ensure service delivery consistency, standards, and improvement of SOP'sCreating and fostering relationships in the Convention Center sector, including convention center authorities, operators, exhibitors, and vendors. What you'll bring Bachelor's Degree required from an accredited university with a minimum of 12 years of experience working in the wireless technology space or direct involvement with convention/exhibitor network services. Strong familiarity with Wi-Fi and wired IP connectivity solutions Ability to lead the end-to-end delivery of large-scale, time-critical network services in live convention and event environments, ensuring reliability, performance, and customer satisfaction under tight timelines. Self-motivated strong team builder with account relationship skills Skilled at translating market opportunities and client demand into scalable service offerings, operating models, and delivery strategies that support long-term growth rather than one-off execution. Demonstrated ability to manage budgets, control costs, and make trade-off decisions that balance service quality, risk, and profitability for convention and event services. Proven leadership presence in fast paced, high stakes situations, with the ability to make sound decisions, lead teams through ambiguity, and maintain accountability during live event operations.At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way. We also offer: Salary: $145,000 - $175,000 per year Annual Bonus Learning Development Opportunities Flexible working opportunities Competitive benefit packages Paid Parental Leave Vacation starting at 15 days increasing with length of service 10 days paid sick leave 4 days off each year to volunteerDiversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible.We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion. Prospect Introduce Yourself