Braxfield Recruitment Limited

Application Support Engineer Permanent Salary up to £55,000 Hertfordshire / Hybrid We re working with a leading Housing Association to recruit an Application Support Engineer on a permanent basis. This is a key role within the IT Operations team, supporting and enhancing the organisation s core housing systems, with a strong focus on QL Housing Management. The role This is a hands-on, senior application support role where you ll act as one of the go-to specialists for business-critical systems. You ll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business. A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential. Key responsibilities Provide advanced application support across core housing systems, acting as an escalation point for the service desk Design, configure and implement system solutions aligned to business requirements and SLAs Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution Lead and support system upgrades, enhancements and migrations Work closely with internal teams and external suppliers to deliver system improvements Identify risks, improvement opportunities and mitigating actions Maintain high-quality system documentation, configurations, processes and test plans Follow change management processes and operate within a robust testing regime The ideal Candidate Strong, hands-on experience configuring and supporting the QL Housing Management System is essential to be considered for this role. Experience with related systems such as DRS and Versaa Solid understanding of housing sector business processes SQL Server experience, including SSRS, large data imports/exports, restores and performance troubleshooting Proven experience leading or supporting software upgrades and system migrations Strong problem-solving skills and experience working with third-party suppliers Power Apps and Power Automate development Knowledge of housing finance systems and processes General understanding of cloud infrastructure and networking Strong communication skills and a collaborative, customer-focused mindset What s on offer Permanent role with a forward-thinking housing association Salary up to £55,000 (depending on experience) Hybrid working A genuinely supportive environment with a strong focus on professional development, CPD and career progression The opportunity to make a real impact in an organisation delivering vital services to local communities If you re an Application Support Engineer with strong QL Housing experience and want to work in a role where your expertise genuinely matters, apply to this role with your up to date CV and Qualifications then one of our team will be in touch.