Fortitude Nicsa

Project Manager IT & Network infrastructure projects The Project Manager is responsible for leading the successful delivery of IT infrastructure projects across multiple regions, with a strong focus on structured cabling, wireless surveys, and network deployment. This role oversees the end-to-end delivery lifecycle - from scope definition and partner management through to quality assurance and customer handover, ensuring projects are delivered on time, within budget, and to the highest standards. Key Responsibilities Programme leadership - Define priorities, manage risks and interdependencies, and ensure all projects are delivered on time, within scope, and to budget. Technical project oversight - Oversee the delivery of projects, including but not limited to cabling and wireless survey, ensuring adherence to design standards, site readiness, and customer technical requirements. Partner & vendor coordination - Manage relationships with installation partners, survey engineers, and field resources; validate deliverables such as survey reports, as-built documentation, and test results. Team management - Lead, coach, and develop Project Co-ordinators; align Service Desk and partner resources with programme objectives, fostering accountability and collaboration. Commercial ownership - Oversee billing accuracy, revenue recognition, and margin performance; apply robust scope management and change control processes. Delivery excellence - Ensure onboarding and project readiness; manage smooth handover to Project Co-ordinators and/or Service Desk with clear runbooks and documentation. Governance - Chair internal and external calls; track KPIs, maintain delivery playbooks, and provide clear reporting to leadership and customers. Quality & risk - Lead RCAs and drive preventative actions; monitor partner/engineer performance, ensuring compliance with SLAs, OLAs, and standards. Customer outcomes - Act as senior escalation point, build strong client relationships, and drive measurable improvements in customer satisfaction (CSAT/NPS). Requirements Proven experience managing Project Managers/Coordinators and leading cross-functional delivery teams across regions, ideally within IT infrastructure, cabling, or wireless deployment programmes Understanding of structured cabling standards (e.g. Cat6/6A, fibre, containment, patching) and wireless survey methodologies (e.g. Ekahau, predictive and on-site surveys). Demonstrable experience overseeing third-party installation partners and ensuring quality of site deliverables such as heatmaps, as-built drawings, and certification test results. Strong commercial acumen with hands-on expertise in SOW validation, change control, billing assurance, and financial forecasting. Exceptional stakeholder management skills, with the ability to influence at senior levels across enterprise clients and partner ecosystems. Proficiency with delivery and reporting tools (e.g., MS Project or equivalent, ITSM platforms such as ServiceNow, Excel/Power BI). Relevant certifications: PRINCE2 Practitioner / PMP (required), MSP, ITIL (desirable but not required).