Newman University Birmingham

We are seeking an Infrastructure Engineer to join our Digital & IT Services Directorate. This is an exciting opportunity to play a key role in supporting and maintaining the University's IT infrastructure, ensuring reliable, secure, and high-performing services that underpin teaching, learning, and professional operations. Working as part of a collaborative team, you will contribute to the delivery and continuous improvement of core systems across on-premise and cloud environments, helping to enhance the overall digital experience for staff and students. This role will be required to: Operate and maintain the University's IT infrastructure, including servers, networks, backups, endpoint security, and Microsoft 365 services Support both on-premise and cloud-based infrastructure hosting environments Resolve technical issues and escalations from the Service Desk and support teams within agreed SLAs Monitor systems proactively, identifying trends and potential issues to prevent service disruption Maintain system security through patching, monitoring, and security controls Communicate effectively with both technical and non-technical stakeholders We are looking for candidates with: Proven experience supporting, maintaining, and operating IT infrastructure environments Strong working knowledge in at least one of the following areas: Networking (LAN, WAN, Wi-Fi, cloud connectivity) Infrastructure hosting (virtualisation and cloud platforms such as Azure) Microsoft 365 and collaboration tooling IT security, monitoring, and endpoint management solutions Strong troubleshooting and problem-solving skills The ability to analyse and resolve complex technical issues Excellent communication skills, with the ability to explain technical concepts clearly The ability to work effectively both independently and as part of a team A customer-focused approach Strong attention to detail A proactive mindset, with a focus on continuous improvement A willingness to learn and stay up to date with emerging technologies Informal enquiries about this opportunity are very welcome. Please contact Edward Cheel at , to discuss the role further.

Newman University Birmingham is seeking an Infrastructure Engineer to support and maintain its IT infrastructure. This role plays a crucial part in ensuring reliable and high-performing IT services that enhance teaching and learning. The successful candidate will be responsible for operating the University's IT systems, addressing technical issues, and improving infrastructure across both on-premise and cloud environments. Candidates should have experience in IT support and strong communication skills, with a customer-focused mindset.