Medical-Legal Appointments Limited
Housing Conditions Solicitor - Business Development Manager Liverpool/Nationwide Travel Are you an experienced Housing Disrepair Solicitor looking for a fresh challenge where you can use your legal expertise in a more commercial, relationship led role? At MLA, we are offering a unique opportunity for a solicitor with housing conditions experience to transition into Business Development using the knowledge, credibility and industry contacts you have built throughout your career, without the day to day pressures of managing a caseload, litigation deadlines or court preparation. Use your solicitor experience in a commercially focused career path Step away from the pressures of fee earning, litigation deadlines and case management Leverage your industry contacts and sector knowledge Build relationships with law firms, claims businesses and key decision makers Attend meetings, events and networking opportunities across the UK Play a direct role in business growth and strategic partnerships Excellent salary, bonus and benefits package Join a growing national business with a strong reputation in specialist claims sectors The role Reporting to the Commercial Director, the successful candidate will be responsible for generating new business opportunities and securing new customers operating within the Housing Conditions sector. Using your market knowledge and professional credibility, you will identify and engage prospective clients, build a strong pipeline of opportunities, and convert new business through a consultative and relationship led approach. You will attend appointments nationwide, represent MLA at industry events and develop long term partnerships built on trust, service and commercial understanding. Your legal background will be highly valuable in reviewing contractual documentation, carrying out due diligence and presenting solutions that align with the needs of legal and claims businesses. This is a rewarding role where your communication skills, commercial mindset and housing disrepair expertise will directly contribute to the continued growth and success of MLA. Key responsibilities Identify, prospect and secure new business opportunities within the housing conditions market Build and manage a pipeline of prospective customers Develop relationships with solicitors, claims businesses and key stakeholders Attend meetings, appointments and networking events nationwide Present MLA's services in a professional and commercially compelling manner Review contracts, onboarding documentation and due diligence requirements Negotiate commercial terms and service agreements Maintain accurate records across CRM systems and reporting platforms Deliver against individual growth and revenue targets Provide market insight and support wider business development strategy About you We are looking for a commercially minded professional with strong housing conditions/ housing disrepair experience and the confidence to build relationships at all levels. You will ideally have: Qualified Solicitor status or previous experience within Housing Disrepair claims Strong knowledge of the Housing Conditions legal market Excellent networking, communication and relationship building skills Commercial awareness and confidence negotiating opportunities Ability to review contracts and understand legal/compliance requirements Self motivated and target driven approach Strong organisational skills and attention to detail Full clean driving licence Package Salary commensurate with experience Bonus of 20% of annual salary subject to targets being achieved Company car Private healthcare (qualifying period applies) Company stakeholder pension
Housing Conditions Solicitor - Business Development Manager Liverpool/Nationwide Travel Are you an experienced Housing Disrepair Solicitor looking for a fresh challenge where you can use your legal expertise in a more commercial, relationship led role? At MLA, we are offering a unique opportunity for a solicitor with housing conditions experience to transition into Business Development using the knowledge, credibility and industry contacts you have built throughout your career, without the day to day pressures of managing a caseload, litigation deadlines or court preparation. Use your solicitor experience in a commercially focused career path Step away from the pressures of fee earning, litigation deadlines and case management Leverage your industry contacts and sector knowledge Build relationships with law firms, claims businesses and key decision makers Attend meetings, events and networking opportunities across the UK Play a direct role in business growth and strategic partnerships Excellent salary, bonus and benefits package Join a growing national business with a strong reputation in specialist claims sectors The role Reporting to the Commercial Director, the successful candidate will be responsible for generating new business opportunities and securing new customers operating within the Housing Conditions sector. Using your market knowledge and professional credibility, you will identify and engage prospective clients, build a strong pipeline of opportunities, and convert new business through a consultative and relationship led approach. You will attend appointments nationwide, represent MLA at industry events and develop long term partnerships built on trust, service and commercial understanding. Your legal background will be highly valuable in reviewing contractual documentation, carrying out due diligence and presenting solutions that align with the needs of legal and claims businesses. This is a rewarding role where your communication skills, commercial mindset and housing disrepair expertise will directly contribute to the continued growth and success of MLA. Key responsibilities Identify, prospect and secure new business opportunities within the housing conditions market Build and manage a pipeline of prospective customers Develop relationships with solicitors, claims businesses and key stakeholders Attend meetings, appointments and networking events nationwide Present MLA's services in a professional and commercially compelling manner Review contracts, onboarding documentation and due diligence requirements Negotiate commercial terms and service agreements Maintain accurate records across CRM systems and reporting platforms Deliver against individual growth and revenue targets Provide market insight and support wider business development strategy About you We are looking for a commercially minded professional with strong housing conditions/ housing disrepair experience and the confidence to build relationships at all levels. You will ideally have: Qualified Solicitor status or previous experience within Housing Disrepair claims Strong knowledge of the Housing Conditions legal market Excellent networking, communication and relationship building skills Commercial awareness and confidence negotiating opportunities Ability to review contracts and understand legal/compliance requirements Self motivated and target driven approach Strong organisational skills and attention to detail Full clean driving licence Package Salary commensurate with experience Bonus of 20% of annual salary subject to targets being achieved Company car Private healthcare (qualifying period applies) Company stakeholder pension
Medical-Legal Appointments Limited
Part of the Handl Group of Companies, MLA is a recognised Tier 1 MedCo accredited provider, with over 30 years' experience delivering expert reporting services that set the standard across the legal and insurance sectors. Year on year, we deliver quality, efficiency, and value for money across a broad range of claim types, including RTA, Industrial Disease, Military Claims, and Housing Conditions Claims. Our reputation is built on operational excellence, compliance, and trusted relationships with law firms, claims organisations, insurers, and expert witnesses nationwide. We continue to grow by doing things the right way, the MLA way, combining strong governance with practical delivery and a collaborative culture. The opportunity We are seeking an experienced General Manager to join the senior leadership team at an important stage in the company's continued development. The General Manager (GM) is a senior executive reporting to the Managing Director (MD), responsible for leading the day-to-day performance of the business and ensuring strategic objectives are translated into effective operational and digital delivery. The GM acts as a critical link between the Managing Director, directors, senior management, and operational teams, providing clarity of direction, pace of delivery, and consistent performance across the organisation. This position will suit a commercially minded, delivery-focused leader who enjoys working across departments, leading complex initiatives, and turning strategy into measurable results. Key responsibilities Act as a senior executive reporting to the Managing Director (MD) to lead the execution of company strategy and business priorities. Provide line management of the Operations Director, Commercial Director and other departmental heads across Operations, Commercial, IT Account Management and Marketing. Provide strategic oversight, direction and alignment across the business, working in close partnership with the Finance function. Translate company strategy into clear, deliverable plans with measurable outcomes. Take ownership of cross-department initiatives and projects, ensuring alignment, pace and delivery of results. Lead projects and programmes that flow across the business, breaking down silos and driving collaboration. Make and own decisions required to progress business objectives, escalating to the MD where appropriate. Deliver clear, accurate and timely reporting, insight and recommendations on performance, risks and opportunities to the MD. Work in close partnership with the Head of IT & Projects to deliver the company's IT and Digital Transformation strategy. Support the delivery of the digital roadmap, translating business and operational needs into practical, high-value digital solutions. Champion automation, system optimisation and data-driven decision-making across the organisation. Act as executive sponsor for major IT and digital projects, ensuring delivery on time, within budget and aligned to business objectives. Ensure digital investment delivers measurable operational improvement and commercial return. Operational Leadership & Delivery Collaborate closely with the Operations Director to provide strategic leadership and oversight of the operations and supply chain functions. Drive service excellence, efficiency, productivity and product quality to achieve market-leading customer outcomes. Support, align and challenge operational leadership teams to ensure consistent execution and high performance. Drive continuous improvement across operational efficiency, service delivery and process effectiveness. Ensure operational plans are fully aligned to strategic, digital and commercial priorities. Work in close partnership with the Commercial Director to provide strategic leadership and line management oversight of the sales function. Support, align and challenge sales leadership to ensure clear commercial focus, disciplined execution and high performance. Ensure sales strategy, targets and activity are fully aligned with wider business objectives, client needs and long-term commercial priorities. Provide oversight and direction on pricing, pipeline management and performance. Provide strategic oversight of the marketing function, ensuring brand, demand generation and communications activity are aligned to commercial objectives. Lead, develop and support senior managers and functional leaders. Set clear objectives, performance measures and expectations across leadership teams. Build and maintain a high-performing, engaged management team aligned to company values and goals. Encourage a collaborative culture focused on ownership, delivery and results. Ensure the business operates in full compliance with company policies, regulatory requirements and best practice governance standards. Oversee operational, technology and delivery risk, ensuring appropriate controls and mitigations are in place. Ensure IT systems, data security and digital solutions meet required governance, security and compliance standards. Act as a senior escalation point for issues that could impact performance, reputation or regulatory standing. Skills & experience Proven experience in a senior general management, operational leadership or executive role. Strong track record of delivering business performance, operational improvement and profitability. Experience leading cross-department initiatives and large-scale change programmes. Experience leading or sponsoring digital transformation and IT enabled change. Commercially astute with strong financial and analytical capability. Experience operating within regulated and compliance led environments. Excellent leadership, communication and stakeholder management skills. Experience within the legal or professional services sector is preferred and strongly advantageous. Experience operating as a senior deputy or strategic partner to a Managing Director. Background in regulated industries or complex operational environments. Experience managing third party suppliers and technology partners. Performance bonus: Up to 20%, linked to agreed KPIs Pension: 5% employer contribution / company pension scheme Hours: Full time Holiday: 25 days annual leave plus bank holidays Location: Modern Liverpool City Centre offices Opportunity: Senior leadership role with genuine influence in a growing, well established business
Part of the Handl Group of Companies, MLA is a recognised Tier 1 MedCo accredited provider, with over 30 years' experience delivering expert reporting services that set the standard across the legal and insurance sectors. Year on year, we deliver quality, efficiency, and value for money across a broad range of claim types, including RTA, Industrial Disease, Military Claims, and Housing Conditions Claims. Our reputation is built on operational excellence, compliance, and trusted relationships with law firms, claims organisations, insurers, and expert witnesses nationwide. We continue to grow by doing things the right way, the MLA way, combining strong governance with practical delivery and a collaborative culture. The opportunity We are seeking an experienced General Manager to join the senior leadership team at an important stage in the company's continued development. The General Manager (GM) is a senior executive reporting to the Managing Director (MD), responsible for leading the day-to-day performance of the business and ensuring strategic objectives are translated into effective operational and digital delivery. The GM acts as a critical link between the Managing Director, directors, senior management, and operational teams, providing clarity of direction, pace of delivery, and consistent performance across the organisation. This position will suit a commercially minded, delivery-focused leader who enjoys working across departments, leading complex initiatives, and turning strategy into measurable results. Key responsibilities Act as a senior executive reporting to the Managing Director (MD) to lead the execution of company strategy and business priorities. Provide line management of the Operations Director, Commercial Director and other departmental heads across Operations, Commercial, IT Account Management and Marketing. Provide strategic oversight, direction and alignment across the business, working in close partnership with the Finance function. Translate company strategy into clear, deliverable plans with measurable outcomes. Take ownership of cross-department initiatives and projects, ensuring alignment, pace and delivery of results. Lead projects and programmes that flow across the business, breaking down silos and driving collaboration. Make and own decisions required to progress business objectives, escalating to the MD where appropriate. Deliver clear, accurate and timely reporting, insight and recommendations on performance, risks and opportunities to the MD. Work in close partnership with the Head of IT & Projects to deliver the company's IT and Digital Transformation strategy. Support the delivery of the digital roadmap, translating business and operational needs into practical, high-value digital solutions. Champion automation, system optimisation and data-driven decision-making across the organisation. Act as executive sponsor for major IT and digital projects, ensuring delivery on time, within budget and aligned to business objectives. Ensure digital investment delivers measurable operational improvement and commercial return. Operational Leadership & Delivery Collaborate closely with the Operations Director to provide strategic leadership and oversight of the operations and supply chain functions. Drive service excellence, efficiency, productivity and product quality to achieve market-leading customer outcomes. Support, align and challenge operational leadership teams to ensure consistent execution and high performance. Drive continuous improvement across operational efficiency, service delivery and process effectiveness. Ensure operational plans are fully aligned to strategic, digital and commercial priorities. Work in close partnership with the Commercial Director to provide strategic leadership and line management oversight of the sales function. Support, align and challenge sales leadership to ensure clear commercial focus, disciplined execution and high performance. Ensure sales strategy, targets and activity are fully aligned with wider business objectives, client needs and long-term commercial priorities. Provide oversight and direction on pricing, pipeline management and performance. Provide strategic oversight of the marketing function, ensuring brand, demand generation and communications activity are aligned to commercial objectives. Lead, develop and support senior managers and functional leaders. Set clear objectives, performance measures and expectations across leadership teams. Build and maintain a high-performing, engaged management team aligned to company values and goals. Encourage a collaborative culture focused on ownership, delivery and results. Ensure the business operates in full compliance with company policies, regulatory requirements and best practice governance standards. Oversee operational, technology and delivery risk, ensuring appropriate controls and mitigations are in place. Ensure IT systems, data security and digital solutions meet required governance, security and compliance standards. Act as a senior escalation point for issues that could impact performance, reputation or regulatory standing. Skills & experience Proven experience in a senior general management, operational leadership or executive role. Strong track record of delivering business performance, operational improvement and profitability. Experience leading cross-department initiatives and large-scale change programmes. Experience leading or sponsoring digital transformation and IT enabled change. Commercially astute with strong financial and analytical capability. Experience operating within regulated and compliance led environments. Excellent leadership, communication and stakeholder management skills. Experience within the legal or professional services sector is preferred and strongly advantageous. Experience operating as a senior deputy or strategic partner to a Managing Director. Background in regulated industries or complex operational environments. Experience managing third party suppliers and technology partners. Performance bonus: Up to 20%, linked to agreed KPIs Pension: 5% employer contribution / company pension scheme Hours: Full time Holiday: 25 days annual leave plus bank holidays Location: Modern Liverpool City Centre offices Opportunity: Senior leadership role with genuine influence in a growing, well established business
Medical-Legal Appointments Limited
Part of the Handl Group of Companies, MLA is a recognised Tier 1 MedCo accredited provider with over 30 years' experience delivering expert reporting services across the legal and insurance sectors. We deliver quality, efficiency, and value across RTA, Industrial Disease, Military Claims, Housing Conditions Claims and a growing range of specialist services. The opportunity Our reputation is built on operational excellence, compliance, and trusted relationships with law firms, claims organisations, insurers, and expert witnesses nationwide. We continue to grow by doing things the right way, with an increasing focus on digital transformation, data-driven decision making, and intelligent use of technology. MLA is investing in its technology and project delivery capability, and this is a newly created role at the heart of that journey. Reporting directly to the Head of IT, Projects & Reporting, the Business Analyst will act as the critical bridge between the operational business and IT, translating complex business needs into clear, deliverable requirements that drive real change. This is a hands on role for someone who thrives on engaging with stakeholders across the business, understanding what is really needed and producing requirements and documentation that make projects succeed. Key responsibilities Requirements Gathering & Analysis Engage with stakeholders across Operations, Commercial, Finance, Supply, Medical and HDR teams to identify business needs and pain points. Facilitate workshops, interviews and process walkthroughs to document requirements. Distinguish between symptoms and root causes to identify real business problems. Produce business requirements documents (BRDs), functional specifications and user stories. Maintain requirements backlog and ensure traceability through to delivery. Prioritise requirements working alongside the Head of IT, Projects & Reporting. Process Mapping & Improvement Document current state business processes and identify inefficiencies and risks. Develop future state process designs alongside stakeholders and IT teams. Support process automation and improvement opportunities. Maintain an up to date process library for operational and compliance purposes. Conduct gap analysis and present findings to support decision making. Project Support & Delivery Support projects through the full lifecycle from scoping to implementation review. Produce business cases, impact assessments, scope documents and test plans. Coordinate user acceptance testing (UAT) activity and obtain sign off. Support change management communications and training documentation. Coordinate with internal teams and external suppliers. Track issues, risks and actions across live projects. Stakeholder Engagement & Communication Build effective working relationships with stakeholders at all levels. Present findings, recommendations and options clearly. Manage stakeholder expectations around scope, timelines and priorities. Act as a point of contact for business side IT project queries. Build consensus around proposed solutions. Governance & Compliance Produce documentation supporting ISO 9001, ISO 27001 and Cyber Essentials compliance. Ensure solutions align with UK GDPR and data protection obligations. Support supplier engagement and technical proposal reviews. Maintain internal policies, procedures and operational documentation. Skills & experience Proven experience in a Business Analyst or equivalent requirements led role. Strong ability to gather, analyse and communicate business requirements. Experience documenting requirements through workshops, interviews and process walkthroughs. Experience producing process maps and functional specifications. Strong stakeholder management and facilitation skills. Experience conducting gap analysis and process improvement work. Strong Excel and data analysis capability. Excellent attention to detail and problem solving skills. Ability to manage multiple priorities in a fast paced environment. Clear and professional communication skills. Experience with legal case management systems or workflow platforms. Familiarity with Microsoft 365, Power Automate or integration tooling. Experience in legal services, medico legal, insurance or regulated sectors. BCS International Diploma in Business Analysis or equivalent. Understanding of UK GDPR and compliance led environments. Experience working with third party technology suppliers. Education & Experience Minimum 3 years in a Business Analyst or closely related role involving requirements gathering, process analysis or service transition. Newly created role with genuine opportunity to shape the business analysis function. Work directly with the Head of IT, Projects & Reporting on major transformation projects. Strong opportunities for professional development and progression. Be part of a growing and ambitious business where contributions are visible and valued. Collaborative and inclusive culture in modern Liverpool City Centre offices. Competitive salary up to £45,000 with strong benefits package. Job Type: Full time Location: 6th floor, 1a Tithebarn Street, Liverpool, L2 2NZ
Part of the Handl Group of Companies, MLA is a recognised Tier 1 MedCo accredited provider with over 30 years' experience delivering expert reporting services across the legal and insurance sectors. We deliver quality, efficiency, and value across RTA, Industrial Disease, Military Claims, Housing Conditions Claims and a growing range of specialist services. The opportunity Our reputation is built on operational excellence, compliance, and trusted relationships with law firms, claims organisations, insurers, and expert witnesses nationwide. We continue to grow by doing things the right way, with an increasing focus on digital transformation, data-driven decision making, and intelligent use of technology. MLA is investing in its technology and project delivery capability, and this is a newly created role at the heart of that journey. Reporting directly to the Head of IT, Projects & Reporting, the Business Analyst will act as the critical bridge between the operational business and IT, translating complex business needs into clear, deliverable requirements that drive real change. This is a hands on role for someone who thrives on engaging with stakeholders across the business, understanding what is really needed and producing requirements and documentation that make projects succeed. Key responsibilities Requirements Gathering & Analysis Engage with stakeholders across Operations, Commercial, Finance, Supply, Medical and HDR teams to identify business needs and pain points. Facilitate workshops, interviews and process walkthroughs to document requirements. Distinguish between symptoms and root causes to identify real business problems. Produce business requirements documents (BRDs), functional specifications and user stories. Maintain requirements backlog and ensure traceability through to delivery. Prioritise requirements working alongside the Head of IT, Projects & Reporting. Process Mapping & Improvement Document current state business processes and identify inefficiencies and risks. Develop future state process designs alongside stakeholders and IT teams. Support process automation and improvement opportunities. Maintain an up to date process library for operational and compliance purposes. Conduct gap analysis and present findings to support decision making. Project Support & Delivery Support projects through the full lifecycle from scoping to implementation review. Produce business cases, impact assessments, scope documents and test plans. Coordinate user acceptance testing (UAT) activity and obtain sign off. Support change management communications and training documentation. Coordinate with internal teams and external suppliers. Track issues, risks and actions across live projects. Stakeholder Engagement & Communication Build effective working relationships with stakeholders at all levels. Present findings, recommendations and options clearly. Manage stakeholder expectations around scope, timelines and priorities. Act as a point of contact for business side IT project queries. Build consensus around proposed solutions. Governance & Compliance Produce documentation supporting ISO 9001, ISO 27001 and Cyber Essentials compliance. Ensure solutions align with UK GDPR and data protection obligations. Support supplier engagement and technical proposal reviews. Maintain internal policies, procedures and operational documentation. Skills & experience Proven experience in a Business Analyst or equivalent requirements led role. Strong ability to gather, analyse and communicate business requirements. Experience documenting requirements through workshops, interviews and process walkthroughs. Experience producing process maps and functional specifications. Strong stakeholder management and facilitation skills. Experience conducting gap analysis and process improvement work. Strong Excel and data analysis capability. Excellent attention to detail and problem solving skills. Ability to manage multiple priorities in a fast paced environment. Clear and professional communication skills. Experience with legal case management systems or workflow platforms. Familiarity with Microsoft 365, Power Automate or integration tooling. Experience in legal services, medico legal, insurance or regulated sectors. BCS International Diploma in Business Analysis or equivalent. Understanding of UK GDPR and compliance led environments. Experience working with third party technology suppliers. Education & Experience Minimum 3 years in a Business Analyst or closely related role involving requirements gathering, process analysis or service transition. Newly created role with genuine opportunity to shape the business analysis function. Work directly with the Head of IT, Projects & Reporting on major transformation projects. Strong opportunities for professional development and progression. Be part of a growing and ambitious business where contributions are visible and valued. Collaborative and inclusive culture in modern Liverpool City Centre offices. Competitive salary up to £45,000 with strong benefits package. Job Type: Full time Location: 6th floor, 1a Tithebarn Street, Liverpool, L2 2NZ