ResMed Inc

E-Commerce Operations Specialist page is loaded E-Commerce Operations Specialistlocations: Didcot, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR\_051142We are seeking an E-Commerce Operations Specialist to join our D2C E-commerce team in the UK. In this role, you will support the day-to-day operations of our online shop(s) and help improve the customer journey and commercial performance through accurate content, smooth processes, and data-driven optimisation. You will report to the EMEA E-commerce Manager and work closely with local Consumer Marketing, to execute campaigns, maintain site readiness, and support a successful platform migration. Responsibilities Support the day-to-day operations of the D2C e-commerce platform (e.g. Shopify), ensuring a smooth and reliable customer experience Maintain website content, navigation, pricing, and promotions, keeping everything accurate and up to date Manage product catalogue updates, including product pages (PDPs), descriptions, assets, and subscription setup Coordinate order, inventory, and fulfilment processes with internal teams and partners to ensure efficient delivery Execute on-site campaigns (homepage, landing pages, content updates) in close collaboration with Marketing Monitor website performance (traffic, conversion, AOV, revenue) and support regular KPI reporting and optimisation initiatives Assist in the migration to a new e-commerce platform, including testing, issue tracking, and post-go-live improvements Conduct quality checks and coordinate bug fixes with tech partners Support CRM activities within Shopify and generate regular performance reports Identify opportunities to improve the customer journey (e.g. navigation, checkout, post-purchase experience) Ensure compliance with e-commerce requirements (e.g. GDPR, consumer information) Work closely with cross-functional teams (Marketing, Customer Service, Supply Chain, Tech) to deliver smooth operations Your Profile First experience in e-commerce, digital marketing, or online retail (approx. 1-2 years) Hands-on, detail-oriented, and able to manage multiple tasks in a fast-paced environment Strong analytical mindset with the ability to interpret data and turn insights into actions Basic understanding of e-commerce operations (e.g. merchandising, payments, fulfilment, conversion optimisation) Experience with Shopify or similar platforms; familiarity with integrations is a plus Comfortable working in evolving environments (e.g. platform migrations, changing processes) Strong communication skills and ability to collaborate with international teams Customer-centric mindset with a focus on improving user experience and removing friction points Experience with CRM tools, analytics (e.g. Google Analytics), and Excel is advantageous Basic knowledge of HTML/CSS or CMS tools is a plus Interest in regulated industries such as healthcare or medtech is beneficial Fluent in English; additional languages are a plus us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

ResMed Inc is seeking an E-Commerce Operations Specialist to join their D2C e-commerce team in East Hagbourne, UK. This role focuses on supporting daily operations of the e-commerce platform, enhancing customer experience, and collaborating closely with marketing and tech teams. The ideal candidate has 1-2 years of e-commerce experience, strong analytical skills, and familiarity with Shopify. Join us for a challenging and inspiring career where your contributions will help provide a healthier future.