Soldo Italy

Soldo Italy is looking for a Digital Customer Success Operations Manager to join their team in Greater London. In this role, you'll manage customer success platforms and data integration while collaborating across departments. You must have hands-on experience with engagement platforms like Planhat and tools such as Salesforce and Zendesk. Enjoy perks such as a competitive salary, private healthcare, flexible work, and genuine career development opportunities. Join us to enhance customer experiences and drive success.

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We're both a financial services and a software company and one of Europe's fastest growing fintech companies. Operating in the UK, Italy and Ireland, we're over 350 employees (from 26 nationalities) strong. We're a place where anyone can thrive. We're all about doing the right things for the right reasons, high standards, ambition, drive and focus. What's in it for you Competitive salary Private healthcare for you and your family Pension scheme Flexible working options including working from home or our Marylebone office 60 days' work anywhere, even outside the UK if you want 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The role We're hiring a Digital Customer Success Operations Manager, to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be critical for us to achieve our ambitions for customer lifecycle strategy, content and customer community. Key responsibilities Customer Success Platform Management Data Integration & Insights Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services Must have Hands on experience using customer success or engagement platforms (e.g. Planhat or similar) to execute customer lifecycle campaigns and programmes. Experience building and optimising automated customer journeys and communications that drive onboarding, adoption, retention or expansion. Strong understanding of customer lifecycle management, segmentation and data driven engagement. Confidence working with customer data and tools (e.g. Salesforce, Intercom, Zendesk or similar) to target, personalise and improve campaign performance. Demonstrated impact on customer or commercial outcomes (e.g. activation, retention, expansion or churn) in a SaaS or digital business. A proactive, hands on mindset with a strong focus on execution, ownership and continuous improvement. A passion to deliver best in class customer experience and customer engagement.

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. We're both a financial services and a software company and one of Europe's fastest growing fintech companies. Operating in the UK, Italy and Ireland, we're over 350 employees (from 26 nationalities) strong. We're a place where anyone can thrive. We're all about doing the right things for the right reasons, high standards, ambition, drive and focus. What's in it for you Competitive salary Private healthcare for you and your family Pension scheme Flexible working options including working from home or our Marylebone office 60 days' work anywhere, even outside the UK if you want 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The role We're hiring a Digital Customer Success Campaigns Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for strategic planning and orchestration of data-driven customer lifecycle campaigns, across our self-serve customer base. Key responsibilities Strategic Campaign Management Segmentation & Personalisation Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services Must have A proactive, hands on mindset with a strong focus on strategic value creation, sense of ownership and drive for continuous improvement. A passion to deliver best-in-class customer engagement. Hands on experience using customer success platforms (e.g. Planhat or similar). Hands on experience using marketing automation and/or engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar). Experience defining customer lifecycle campaigns and programmes, ideally in a SaaS or digital business environment. Strong understanding of customer segmentation, targeting and personalisation. Ability to manage and orchestrate multiple campaigns or initiatives, working cross-functionally across Marketing, Product, Data and Customer teams. Ability to analyse campaign performance data and translate insights into actionable improvements. Experience delivering measurable impact across customer lifecycle metrics (e.g. activation, retention, expansion). A passion to deliver best in class customer experience and customer engagement.

Soldo Italy is seeking a Digital Customer Community & Education Manager to enhance their B2B digital customer engagement strategy. This role will involve creating and managing customer communities, delivering education programs, and collaborating with various product and marketing teams. Candidates must have experience in B2B community management and strong communication skills. The position offers flexibility with working from home options and a comprehensive benefits package including private healthcare and generous leave allowances.

London, United Kingdom Posted on 16/01/2026 Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises. Founded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. We're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us, as we grow together. What's in it for you Private healthcare for you and your family Flexible working options including working from home or our Marylebone office 60 days' work anywhere, even outside the UK if you want 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role As a Solutions Specialist, you will play a pivotal role in bridging the gap between our technology offerings and our clients' business needs. In this role, you will work closely with Sales, Product, Customer Success teams to deliver tailored solutions that address clients' unique requirements and maximise the value of our platform. Drawing upon your expertise in the fintech space, you will act as a key link between technology and business, running discovery sessions, demonstrating the platform, designing integrations, and supporting customers throughout their implementation journey. This role is ideal for someone who enjoys working with customers, understands fintech systems, and wants to grow their solutions expertise in a fast-paced SaaS environment. Responsibilities Act as a primary point of contact for customer solution engagements Run discovery sessions to understand business goals, challenges, and technical requirements Deliver product demonstrations and proof-of-concepts tailored to customer use cases Design solutions that align customer needs with platform capabilities and fintech best practices Build integrations using APIs and our iPaaS platform. Provide technical guidance during the sales and implementation lifecycle Collaborate with internal teams to gather and document clear functional and technical requirements Support customers post-implementation through training sessions and workshops Share customer feedback with Product teams to help shape future platform enhancements We'relooking for someone who must have: Bachelor's degree in Computer Science , Finance, Business, or related field; 5+ years of experience in a customer-facing techno-functional role within the fintech or accounting SaaS software domain. Strong understanding of fintech concepts, products, and regulatory requirements, with experience working in banking, payments, or credit/debit cards. Experience working with cloud-based technologies, APIs, databases, and integration frameworks. Experience with MS Office, Confluence, Jira (including epics, stories, and sprints) Excellent communication skills, with the ability to effectively translate technical concepts to non-technical stakeholders and vice versa. Proven track record of successfully delivering complex software solutions to enterprise clients, from requirements gathering through implementation and support. Exceptional problem-solving skills and a customer-centric mindset, with a passion for driving client success and satisfaction.

Soldo Italy in Greater London is seeking a Solutions Specialist to bridge technology and business needs. Ideal candidates will have experience in fintech SaaS and excellent communication skills. The position involves running discovery sessions, delivering tailored solutions, and supporting clients throughout the implementation journey. Soldo provides a flexible work environment, private healthcare, and significant career development opportunities.