Enfuce
About the role: As a Senior IT and Enterprise Application Engineer at Enfuce, you'll take ownership of the administration and continuous improvement of our enterprise application ecosystem and AI tooling. This is a senior individual contributor role with broad scope. You'll set the direction for how our platforms are configured and governed, while acting as the go to technical expert for the tools our teams depend on. You'll own the architecture and administration of platforms including Google Workspace, Jira, Confluence, Salesforce and our MDM solution alongside championing the governance and adoption of AI productivity tooling across the company. You'll work closely with senior stakeholders and department leads to align platform capabilities with business needs, drive automation at scale and ensure our application portfolio is secure, well governed and fit for growth. What you'll be doing: IT Operations & Service Delivery: Lead IT support operations, setting quality standards for the resolution of SaaS issues and ensuring a consistently high level of service for all employees. Own the helpdesk function in Jira Service Management, defining ticket workflows, SLA targets and escalation paths to drive efficient resolution and measurable service improvement. Design, own and continuously improve onboarding and off boarding processes, ensuring seamless provisioning and deprovisioning of accounts, devices and access across all platforms. Drive a culture of continuous improvement, proactively identifying and delivering automation initiatives that eliminate toil and improve the experience for employees and IT alike. Enterprise Application Engineering: Lead the architecture and administration of Google Workspace, including advanced configuration of security policies, third party integrations, data retention and access controls. Own the Atlassian platform and administration, including the design of project structures, permission models, custom workflows and automation rules across Jira and Confluence to support scalable ways of working. Act as the primary Salesforce administrator and internal subject matter expert, owning instance configuration, data integrity, user management and working with business stakeholders to translate requirements into effective platform solutions. Lead the framework for AI productivity tooling (such as Claude, Windsurf, and Codex), owning the evaluation, onboarding, policy enforcement and ongoing review of AI tools to ensure effective and responsible use across the business. Architect and deliver workflow automation and application integration solutions, connecting platforms to eliminate manual handoffs and enable data driven operations across teams. Own the MDM platform strategy and administration, defining configuration profiles, compliance baselines and device management policies across Mac and Windows endpoints. Own the end to end laptop patching lifecycle, defining patching policy, managing deployment cadences and reporting on endpoint compliance to ensure the fleet remains secure and consistently up to date. Own and maintain a platform roadmap for the enterprise application portfolio, working with senior stakeholders and department leads to prioritise capability improvements, migrations and new tooling evaluations in line with business strategy. Provide technical leadership and mentoring within the IT team, acting as a senior point of escalation, sharing expertise across platforms and helping to raise the overall capability of the team. Ensure the enterprise application portfolio remains compliant with Enfuce's security policies and relevant regulatory requirements (including ISO 27001, PCI DSS, and DORA), working closely with the Information Security and Compliance team on audits, assessments and evidence gathering. What you'll bring: Proven, deep experience administering multiple enterprise SaaS platforms such as Google Workspace, Jira, Confluence or Salesforce in a senior or lead capacity. Strong understanding of cloud based application architecture, SSO, identity and access management, with experience designing and enforcing access policies at scale. Demonstrated experience evaluating, deploying and governing AI productivity tooling, with a clear understanding of the risks and responsibilities that come with enterprise AI adoption. Advanced experience with Jira Service Management, including designing service catalogues, SLA frameworks and escalation workflows in a production environment. A self directed, commercially aware mindset able to balance strategic thinking with hands on delivery and to make well reasoned decisions with limited oversight. Excellent stakeholder communication skills, with the ability to engage confidently at all levels. From explaining technical decisions to senior leadership through to supporting end users. Strong ability to manage a complex, multi platform workload, balancing strategic project work with operational responsibilities and urgent requests without compromising quality. Solid working knowledge of MDM platforms (such as Jamf or Intune) and endpoint management, including patching strategy, compliance reporting and configuration baseline management. Working knowledge of relevant regulatory and compliance frameworks (ISO 27001, PCI DSS, or DORA) and how they apply to enterprise application and endpoint management in a regulated fintech environment. Why You'll Love Working At Enfuce: High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects. Top tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation. Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company. Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work life balance. A supportive culture: You'll be part of a team that encourages, motivates, and celebrates success together. Comprehensive benefits package: We take care of our people with great benefits to match the value you bring. Benefits & Perks: We value the input of every employee and want you to tap into the growth we build together. That's why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program. Flexible Paid Time Off: We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work life balance. Regular Fun With Your Team: To spend other than work related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company wide event. Individual Learning Budget: You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills.
About the role: As a Senior IT and Enterprise Application Engineer at Enfuce, you'll take ownership of the administration and continuous improvement of our enterprise application ecosystem and AI tooling. This is a senior individual contributor role with broad scope. You'll set the direction for how our platforms are configured and governed, while acting as the go to technical expert for the tools our teams depend on. You'll own the architecture and administration of platforms including Google Workspace, Jira, Confluence, Salesforce and our MDM solution alongside championing the governance and adoption of AI productivity tooling across the company. You'll work closely with senior stakeholders and department leads to align platform capabilities with business needs, drive automation at scale and ensure our application portfolio is secure, well governed and fit for growth. What you'll be doing: IT Operations & Service Delivery: Lead IT support operations, setting quality standards for the resolution of SaaS issues and ensuring a consistently high level of service for all employees. Own the helpdesk function in Jira Service Management, defining ticket workflows, SLA targets and escalation paths to drive efficient resolution and measurable service improvement. Design, own and continuously improve onboarding and off boarding processes, ensuring seamless provisioning and deprovisioning of accounts, devices and access across all platforms. Drive a culture of continuous improvement, proactively identifying and delivering automation initiatives that eliminate toil and improve the experience for employees and IT alike. Enterprise Application Engineering: Lead the architecture and administration of Google Workspace, including advanced configuration of security policies, third party integrations, data retention and access controls. Own the Atlassian platform and administration, including the design of project structures, permission models, custom workflows and automation rules across Jira and Confluence to support scalable ways of working. Act as the primary Salesforce administrator and internal subject matter expert, owning instance configuration, data integrity, user management and working with business stakeholders to translate requirements into effective platform solutions. Lead the framework for AI productivity tooling (such as Claude, Windsurf, and Codex), owning the evaluation, onboarding, policy enforcement and ongoing review of AI tools to ensure effective and responsible use across the business. Architect and deliver workflow automation and application integration solutions, connecting platforms to eliminate manual handoffs and enable data driven operations across teams. Own the MDM platform strategy and administration, defining configuration profiles, compliance baselines and device management policies across Mac and Windows endpoints. Own the end to end laptop patching lifecycle, defining patching policy, managing deployment cadences and reporting on endpoint compliance to ensure the fleet remains secure and consistently up to date. Own and maintain a platform roadmap for the enterprise application portfolio, working with senior stakeholders and department leads to prioritise capability improvements, migrations and new tooling evaluations in line with business strategy. Provide technical leadership and mentoring within the IT team, acting as a senior point of escalation, sharing expertise across platforms and helping to raise the overall capability of the team. Ensure the enterprise application portfolio remains compliant with Enfuce's security policies and relevant regulatory requirements (including ISO 27001, PCI DSS, and DORA), working closely with the Information Security and Compliance team on audits, assessments and evidence gathering. What you'll bring: Proven, deep experience administering multiple enterprise SaaS platforms such as Google Workspace, Jira, Confluence or Salesforce in a senior or lead capacity. Strong understanding of cloud based application architecture, SSO, identity and access management, with experience designing and enforcing access policies at scale. Demonstrated experience evaluating, deploying and governing AI productivity tooling, with a clear understanding of the risks and responsibilities that come with enterprise AI adoption. Advanced experience with Jira Service Management, including designing service catalogues, SLA frameworks and escalation workflows in a production environment. A self directed, commercially aware mindset able to balance strategic thinking with hands on delivery and to make well reasoned decisions with limited oversight. Excellent stakeholder communication skills, with the ability to engage confidently at all levels. From explaining technical decisions to senior leadership through to supporting end users. Strong ability to manage a complex, multi platform workload, balancing strategic project work with operational responsibilities and urgent requests without compromising quality. Solid working knowledge of MDM platforms (such as Jamf or Intune) and endpoint management, including patching strategy, compliance reporting and configuration baseline management. Working knowledge of relevant regulatory and compliance frameworks (ISO 27001, PCI DSS, or DORA) and how they apply to enterprise application and endpoint management in a regulated fintech environment. Why You'll Love Working At Enfuce: High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects. Top tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation. Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company. Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work life balance. A supportive culture: You'll be part of a team that encourages, motivates, and celebrates success together. Comprehensive benefits package: We take care of our people with great benefits to match the value you bring. Benefits & Perks: We value the input of every employee and want you to tap into the growth we build together. That's why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program. Flexible Paid Time Off: We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work life balance. Regular Fun With Your Team: To spend other than work related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company wide event. Individual Learning Budget: You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills.
Enfuce
About The Role The Head of Transaction Monitoring is responsible for defining, owning, and continuously evolving Enfuce's transaction monitoring and screening capabilities across fraud and financial crime. Reporting directly to the VP of Operations, this role operates as a first line of defence (1LOD) leader, ensuring that transaction monitoring (fraud & AML) and PEP/sanctions screening are executed effectively, at scale, and in line with Enfuce's risk appetite and regulatory obligations. The role leads a hybrid team structure, including a Fraud Team Lead with a dedicated team, as well as AML analysts reporting directly, and is accountable for evolving the team structure over time to support Enfuce's growth. S/he plays a key role in building a scalable, future proof monitoring function, ensuring strong detection capabilities, operational efficiency, and regulatory alignment. Working closely with key stakeholders in Oversight (1LOD), Risk & Compliance (2LOD) and Product, S/he ensures that monitoring and screening capabilities remain robust, scalable, and aligned with evolving regulatory expectations and threat landscapes. What You'll Be Doing Team Leadership, Org Design & Capacity Planning Lead a hybrid monitoring organisation, including a Fraud Team Lead with a dedicated team and AML analysts reporting directly. Define and evolve the organisational structure across fraud monitoring, AML monitoring, and screening to support scale, efficiency, and specialisation. Own hiring strategy and execution for the monitoring function, partnering with People and leadership to attract and build a high-performing team. Own capacity planning and workforce management, aligning team size and capabilities with transaction volumes, alert forecasts, and company growth objectives. Ensure clear accountability, role clarity, and effective ways of working across teams. Transaction Monitoring Ownership (Fraud & AML) Own and continuously improve transaction monitoring frameworks across fraud and AML, ensuring effective detection of suspicious and fraudulent activity. Oversee alert generation, investigation, and discounting processes, ensuring quality, consistency, and timeliness. Ensure monitoring operations scale in line with transaction volumes, customer growth, and new product launches. Screening (PEP & Sanctions) Ownership Own the operational execution of PEP, sanctions, and adverse media screening processes across onboarding and ongoing monitoring. Ensure screening processes are efficient, accurate, and aligned with regulatory and partner expectations. Drive continuous improvement in screening tooling, workflows, and data quality. Detection Capability & Rules Optimisation Lead the optimisation of monitoring rules, scenarios, and models to improve detection effectiveness while managing false positives. Ensure frameworks evolve in response to emerging risks, regulatory changes, and partner requirements. Collaborate with Product, Data, and Risk & Compliance to enhance monitoring capabilities, including the use of automation and advanced analytics. KPIs, KRIs & Operational Performance Define, implement, and own KPIs and KRIs for monitoring and screening operations (e.g. alert volumes, SLAs, quality, detection rates) Provide clear reporting on operational performance, risks, and control effectiveness. Monitor performance, identify trends, and drive data driven improvements. Governance, Reporting & Escalation Prepare and contribute to governance forums, committees, and Board reporting related to fraud, AML monitoring, and screening. Ensure decisions are well documented and aligned with internal policies and regulatory expectations. Act as a senior escalation and decision point for complex, high risk, or sensitive cases. Operational Excellence & Continuous Improvement Drive efficiency and scalability in monitoring operations through process improvements, automation, and tooling enhancements. Build a culture of accountability, precision, and continuous learning within the team. Ensure strong quality assurance frameworks and continuous improvement of investigation standards. What you'll bring 8+ years of experience in financial crime, fraud prevention, or transaction monitoring within payments, fintech, or regulated financial services. Strong knowledge of AML transaction monitoring, fraud detection, sanctions and PEP screening frameworks. Good understanding of regulatory expectations related to financial crime monitoring and reporting. Experience optimising monitoring rules, reducing false positives, and improving detection effectiveness. Experience working with monitoring and screening tools, data, and analytics. Experience defining and managing KPIs/KRIs and operational performance frameworks. Strong stakeholder management skills, with experience working closely with Compliance (2LOD), Risk, and Product teams. Proven experience building, structuring, and scaling financial crime or fraud monitoring teams, including defining org design and operating models. Experience leading multi layered teams (e.g. team leads + individual contributors) and evolving structures over time. Strong hiring experience, with a track record of attracting and developing high performing teams. Ability to operate both strategically (designing the function) and hands on (supporting complex cases when needed) Why You'll Love Working At Enfuce High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects. Top tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation. Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company. Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work life balance. A supportive culture: You'll be part of a team that encourages, motivates, and celebrates success together. Comprehensive benefits package We take care of our people with great benefits to match the value you bring. Benefits & Perks Fair pay and employee stock option We value the input of every employee and want you to tap into the growth we build together. That's why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program. Flexible Paid Time Off We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work life balance. Regular Fun With Your Team To spend other than work related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company wide event. Individual Learning Budget You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills.
About The Role The Head of Transaction Monitoring is responsible for defining, owning, and continuously evolving Enfuce's transaction monitoring and screening capabilities across fraud and financial crime. Reporting directly to the VP of Operations, this role operates as a first line of defence (1LOD) leader, ensuring that transaction monitoring (fraud & AML) and PEP/sanctions screening are executed effectively, at scale, and in line with Enfuce's risk appetite and regulatory obligations. The role leads a hybrid team structure, including a Fraud Team Lead with a dedicated team, as well as AML analysts reporting directly, and is accountable for evolving the team structure over time to support Enfuce's growth. S/he plays a key role in building a scalable, future proof monitoring function, ensuring strong detection capabilities, operational efficiency, and regulatory alignment. Working closely with key stakeholders in Oversight (1LOD), Risk & Compliance (2LOD) and Product, S/he ensures that monitoring and screening capabilities remain robust, scalable, and aligned with evolving regulatory expectations and threat landscapes. What You'll Be Doing Team Leadership, Org Design & Capacity Planning Lead a hybrid monitoring organisation, including a Fraud Team Lead with a dedicated team and AML analysts reporting directly. Define and evolve the organisational structure across fraud monitoring, AML monitoring, and screening to support scale, efficiency, and specialisation. Own hiring strategy and execution for the monitoring function, partnering with People and leadership to attract and build a high-performing team. Own capacity planning and workforce management, aligning team size and capabilities with transaction volumes, alert forecasts, and company growth objectives. Ensure clear accountability, role clarity, and effective ways of working across teams. Transaction Monitoring Ownership (Fraud & AML) Own and continuously improve transaction monitoring frameworks across fraud and AML, ensuring effective detection of suspicious and fraudulent activity. Oversee alert generation, investigation, and discounting processes, ensuring quality, consistency, and timeliness. Ensure monitoring operations scale in line with transaction volumes, customer growth, and new product launches. Screening (PEP & Sanctions) Ownership Own the operational execution of PEP, sanctions, and adverse media screening processes across onboarding and ongoing monitoring. Ensure screening processes are efficient, accurate, and aligned with regulatory and partner expectations. Drive continuous improvement in screening tooling, workflows, and data quality. Detection Capability & Rules Optimisation Lead the optimisation of monitoring rules, scenarios, and models to improve detection effectiveness while managing false positives. Ensure frameworks evolve in response to emerging risks, regulatory changes, and partner requirements. Collaborate with Product, Data, and Risk & Compliance to enhance monitoring capabilities, including the use of automation and advanced analytics. KPIs, KRIs & Operational Performance Define, implement, and own KPIs and KRIs for monitoring and screening operations (e.g. alert volumes, SLAs, quality, detection rates) Provide clear reporting on operational performance, risks, and control effectiveness. Monitor performance, identify trends, and drive data driven improvements. Governance, Reporting & Escalation Prepare and contribute to governance forums, committees, and Board reporting related to fraud, AML monitoring, and screening. Ensure decisions are well documented and aligned with internal policies and regulatory expectations. Act as a senior escalation and decision point for complex, high risk, or sensitive cases. Operational Excellence & Continuous Improvement Drive efficiency and scalability in monitoring operations through process improvements, automation, and tooling enhancements. Build a culture of accountability, precision, and continuous learning within the team. Ensure strong quality assurance frameworks and continuous improvement of investigation standards. What you'll bring 8+ years of experience in financial crime, fraud prevention, or transaction monitoring within payments, fintech, or regulated financial services. Strong knowledge of AML transaction monitoring, fraud detection, sanctions and PEP screening frameworks. Good understanding of regulatory expectations related to financial crime monitoring and reporting. Experience optimising monitoring rules, reducing false positives, and improving detection effectiveness. Experience working with monitoring and screening tools, data, and analytics. Experience defining and managing KPIs/KRIs and operational performance frameworks. Strong stakeholder management skills, with experience working closely with Compliance (2LOD), Risk, and Product teams. Proven experience building, structuring, and scaling financial crime or fraud monitoring teams, including defining org design and operating models. Experience leading multi layered teams (e.g. team leads + individual contributors) and evolving structures over time. Strong hiring experience, with a track record of attracting and developing high performing teams. Ability to operate both strategically (designing the function) and hands on (supporting complex cases when needed) Why You'll Love Working At Enfuce High autonomy & ownership: We give you the freedom to own your work and trust you to make the best decisions for your projects. Top tier talent: Join a team of industry experts and highly skilled professionals who are as passionate as you are about innovation. Unlimited growth potential: We support your ambition with plenty of room for personal and professional growth within the company. Flexible, remote work: Work from anywhere up to 30 days, in an environment that values flexibility and work life balance. A supportive culture: You'll be part of a team that encourages, motivates, and celebrates success together. Comprehensive benefits package We take care of our people with great benefits to match the value you bring. Benefits & Perks Fair pay and employee stock option We value the input of every employee and want you to tap into the growth we build together. That's why our salaries are competitive and reassessed regularly, and you have access to an employee stock option program. Flexible Paid Time Off We offer a flexible paid time off policy, providing up to 5 weeks of annual vacation days and paid family leave (subject to country regulations). Additionally, you can benefit from hybrid or remote work options, promoting a healthy work life balance. Regular Fun With Your Team To spend other than work related time with your teammates, you get a team activity budget for three quarters a year. The fourth quarter is reserved for a company wide event. Individual Learning Budget You get a yearly learning budget to use for courses and other relevant learning opportunities that help you develop your skills.