Castle Trust Group

A modern fintech bank is seeking a Service Desk Analyst to provide high-quality technical support to around 200 colleagues. The role involves troubleshooting issues across Windows 11 and various devices, managing user accounts, and contributing to continuous service improvements. Located in Basingstoke, this hybrid position allows flexibility with 3 days in the office and 2 days working from home. Ideal candidates will have strong Windows and device management skills and excel in a customer-focused environment.

"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact

"Lead complex lending decisions at pace - where judgement, expertise and impact truly matter" At Castle Trust Bank, we're proud to be a fintech challenger bank, delivering specialist property mortgages, retail finance lending and savings products to customers across the UK. As we continue to grow and evolve our specialist lending proposition, we're looking for an experienced Head of Underwriting (Bridging & Specialist BTL) to lead a high performing underwriting function operating at the sharp end of complex, non standard lending. Based in Basingstoke, you'll lead a specialist underwriting team responsible for complex bridging and specialist buy to let lending, including limited company structures, HMOs, MUFBs and expat cases. This is a senior, hands on leadership role where speed, sound judgement and deep technical expertise are critical. You'll balance strategic oversight with direct involvement in high value cases, shaping outcomes that protect portfolio quality while enabling commercial growth. This is a high visibility role with significant delegated authority and direct involvement in credit governance, where your decisions will have a tangible impact on customer outcomes, broker relationships and portfolio performance. This is a hybrid role based in Basingstoke, with 3 days per week in the office. Monday and Wednesday are compulsory office days. What you'll deliver Hold and exercise a significant personal lending mandate across Bridging and Specialist BTL cases Lead the end to end underwriting lifecycle for complex, time critical transactions Ensure every bridging loan has a robust, credible and verified exit strategy Assess non standard BTL cases including Ltd Co, HMO, MUFB and Expat structures Lead, develop and mentor a team of underwriters, embedding commercial but prudent decision making Own underwriting performance against SLAs, speed to offer and quality metrics Act as a key member of the Credit Committee, presenting complex cases and influencing credit and risk policy Build strong relationships with brokers, solicitors and valuation partners Champion strong governance, regulatory compliance and excellent customer outcomes under SMCR What you'll bring We're looking for a confident, credible underwriting manager/leader who thrives in a fast paced specialist lending environment: Essential experience & skills Proven experience in manual underwriting within Bridging and Specialist BTL lending Deep expertise in non standard lending, including complex property and income structures Proven experience operating with delegated lending authority Strong understanding of FCA regulation across regulated and non regulated lending Experience presenting cases to Credit Committees and influencing risk policy Demonstrable ability to lead, develop and motivate a specialist underwriting team Excellent stakeholder management skills across intermediary and professional panels Qualifications CeMAP (or equivalent) desirable Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 28 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare (BUPA single cover) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) A supportive, inclusive culture where your work has real impact Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact

A fintech challenger bank is seeking a Head of Underwriting to lead a high-performing team in managing complex non-standard lending decisions. This senior role, based in Basingstoke, involves significant responsibility in credit governance and requires demonstrated experience in manual underwriting, along with a thorough understanding of FCA regulations. Join a supportive culture offering competitive benefits, including a performance bonus and private healthcare. Engage actively with credit policy and drive superior customer outcomes.