B&Q Limited
Chandler's Ford, Hampshire
Overview Permanent Up to 75,000 + Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Senior Analytics Manager and you'll be a big part of this. Role Purpose: Reporting into the Senior Customer Analytics Manager within the Customer & Data Team at B&Q, the Analytics Manager will be responsible for delivering high quality analysis and insights, answering complex and diverse questions from across the business. They will interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape our future strategies, improve customer experience, deepen engagement, drive revenue and improve business efficiencies across both B&Q and TradePoint. What's the job? Responsible for analysis related to understanding customers, CRM & Loyalty, marketing performance, and broader retail Insight requirements. Lead the planning, prioritisation and delivery of analytical work, managing the backlog using Agile practices and making clear trade off decisions across competing demands. Lead a functional area of analysis within the team, while also supporting the wider set of deliverables across the business by identifying opportunities and making informed recommendations. Run complex and high value analysis, forecasting and set the analytical bar for your domain through robust methods, clear recommendations and strong commercial judgement. Coach, develop and lead analysts, building strong technical capability, commercial awareness and stakeholder influence. Create a culture of learning, clarity, ownership and accountability. Shape and challenge stakeholder demand, translating ambiguous questions into structured analytical approaches. Build trusted relationships and influence decision making across CRM, Marketing, Digital, Commercial and wider teams. Ensure analysis drives action, not just outputs. Track adoption and impact, follow through on recommendations and push the business towards decisions grounded in customer value. Work closely with Tech, Data Science, DVA and Group Data to apply shared frameworks, align on definitions and governance, and drive consistent, scalable ways of working. Bring external thinking to B&Q by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast of competitor technology and developments. Support the growth of new channels, Services, Digital, MarketPlace and Retail Media with key analysis and information. Agitate the organisation to make sure we are fully realising the art of the possible and delivering maximum value to B&Q and our customers. Build relationships with key stakeholders from across the business and translate their ambitions and goals into analytical challenges. What we need: You have an extensive analytical background yourself. You can write complex SQL queries and manipulate data using other languages such as Python or R. You have proven project leading experience, of leading an analytical team and working in complex matrix environments. You can manage multiple stakeholders, deadlines and deliverables effectively and efficiently. You have experience working within and leading teams using Agile methodologies and approaches. You can apply Scrum, Kanban or other frameworks to plan, execute and review your work. You have a proven track record of being able to develop and coach highly technical teams. You can mentor, motivate and empower your team members to grow their skills and performance. You have experience using cloud based analytical platforms such as Databricks, Snowflake, Google BigQuery and the like. You can leverage the power and scalability of these platforms to handle large and complex data sets. Experience of marketing campaign and CRM design and analysis, working with customer data to find key insights to inform and that drive change within the business. You can measure the effectiveness and impact of marketing activities, optimise customer journeys and increase customer retention and loyalty. You understand fully and can use statistical methods such as hypothesis testing, confidence intervals and p values to draw valid conclusions and recommendations. You care about Quality Assurance, and lead coding documentation and version control best practices. You ensure the reliability, reproducibility and reusability of your code and data products. You are empathetic to the importance of Data Governance and good Data Quality. You know the basics of and want to explore new realms of customer behavioural analysis and omnichannel personalisation. You've used tools such as Jira/Confluence before for managing workloads and documentation. You can use these tools to organise, prioritise and track your tasks and projects. You can also create and maintain clear and concise documentation for your team and stakeholders. You're curious about how things work and getting to the bottom of business problems and data nuances. You ask relevant and insightful questions, conduct thorough and rigorous analysis and find creative and innovative solutions. You understand and maximise the value of analysis and data science and act with a commercial lens, prioritising the actions and usefulness of outputs. You can translate business objectives into analytical goals, prioritise the most impactful and feasible actions and communicate the value and benefits of your outputs to the business. You're a skilled storyteller who can bring that value to others, you know numbers don't always speak for themselves and have excellent visuals to support. You can create and present compelling and engaging reports and dashboards that convey your insights and recommendations clearly and persuasively. What's in it for me? As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! So we can support you during the application or interview process, please contact for any recruitment adjustments.
Overview Permanent Up to 75,000 + Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Senior Analytics Manager and you'll be a big part of this. Role Purpose: Reporting into the Senior Customer Analytics Manager within the Customer & Data Team at B&Q, the Analytics Manager will be responsible for delivering high quality analysis and insights, answering complex and diverse questions from across the business. They will interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape our future strategies, improve customer experience, deepen engagement, drive revenue and improve business efficiencies across both B&Q and TradePoint. What's the job? Responsible for analysis related to understanding customers, CRM & Loyalty, marketing performance, and broader retail Insight requirements. Lead the planning, prioritisation and delivery of analytical work, managing the backlog using Agile practices and making clear trade off decisions across competing demands. Lead a functional area of analysis within the team, while also supporting the wider set of deliverables across the business by identifying opportunities and making informed recommendations. Run complex and high value analysis, forecasting and set the analytical bar for your domain through robust methods, clear recommendations and strong commercial judgement. Coach, develop and lead analysts, building strong technical capability, commercial awareness and stakeholder influence. Create a culture of learning, clarity, ownership and accountability. Shape and challenge stakeholder demand, translating ambiguous questions into structured analytical approaches. Build trusted relationships and influence decision making across CRM, Marketing, Digital, Commercial and wider teams. Ensure analysis drives action, not just outputs. Track adoption and impact, follow through on recommendations and push the business towards decisions grounded in customer value. Work closely with Tech, Data Science, DVA and Group Data to apply shared frameworks, align on definitions and governance, and drive consistent, scalable ways of working. Bring external thinking to B&Q by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast of competitor technology and developments. Support the growth of new channels, Services, Digital, MarketPlace and Retail Media with key analysis and information. Agitate the organisation to make sure we are fully realising the art of the possible and delivering maximum value to B&Q and our customers. Build relationships with key stakeholders from across the business and translate their ambitions and goals into analytical challenges. What we need: You have an extensive analytical background yourself. You can write complex SQL queries and manipulate data using other languages such as Python or R. You have proven project leading experience, of leading an analytical team and working in complex matrix environments. You can manage multiple stakeholders, deadlines and deliverables effectively and efficiently. You have experience working within and leading teams using Agile methodologies and approaches. You can apply Scrum, Kanban or other frameworks to plan, execute and review your work. You have a proven track record of being able to develop and coach highly technical teams. You can mentor, motivate and empower your team members to grow their skills and performance. You have experience using cloud based analytical platforms such as Databricks, Snowflake, Google BigQuery and the like. You can leverage the power and scalability of these platforms to handle large and complex data sets. Experience of marketing campaign and CRM design and analysis, working with customer data to find key insights to inform and that drive change within the business. You can measure the effectiveness and impact of marketing activities, optimise customer journeys and increase customer retention and loyalty. You understand fully and can use statistical methods such as hypothesis testing, confidence intervals and p values to draw valid conclusions and recommendations. You care about Quality Assurance, and lead coding documentation and version control best practices. You ensure the reliability, reproducibility and reusability of your code and data products. You are empathetic to the importance of Data Governance and good Data Quality. You know the basics of and want to explore new realms of customer behavioural analysis and omnichannel personalisation. You've used tools such as Jira/Confluence before for managing workloads and documentation. You can use these tools to organise, prioritise and track your tasks and projects. You can also create and maintain clear and concise documentation for your team and stakeholders. You're curious about how things work and getting to the bottom of business problems and data nuances. You ask relevant and insightful questions, conduct thorough and rigorous analysis and find creative and innovative solutions. You understand and maximise the value of analysis and data science and act with a commercial lens, prioritising the actions and usefulness of outputs. You can translate business objectives into analytical goals, prioritise the most impactful and feasible actions and communicate the value and benefits of your outputs to the business. You're a skilled storyteller who can bring that value to others, you know numbers don't always speak for themselves and have excellent visuals to support. You can create and present compelling and engaging reports and dashboards that convey your insights and recommendations clearly and persuasively. What's in it for me? As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! So we can support you during the application or interview process, please contact for any recruitment adjustments.
B&Q Limited
Chandler's Ford, Hampshire
Overview 9 months (Fixed Term Contract) Up to £40,000+ Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working (2 days per week in the office) Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Digital Supply Chain Optimiser and you'll be a big part of this. Role Purpose: Supporting the Digital agenda for Supply chain by maximising online enablement and channel availability. Working cross functionally with the Digital teams to get new products online and available. Draw upon Supply Chain knowledge and insight to bring innovative thinking to a broad set of supply, logistical and operational challenges that involve all B&Q product areas and multiple routes to market. What's the job? Availability: Responsible for Home Delivery and Click and collect availability from Stores, Fulfilment centres and Direct Supply Vendor (DSV) sites. Range Change: To deliver range exit and new product launches to the agreed plan in agreed time scale. Liaising with cross functional teams. Digital to launch at point of store pilot, where one exists. New Products: Responsible for products being set up accurately on time and launched on the Website in line with agreed dates. Data Integrity: To ensure product data is accurate throughout digital systems (SAP, Riversands & ATG), allowing for smooth customer order flow. Development: Influence and support the development of the Digital Supply Chain to ensure technical processes and procedures optimise customer experience. End to End Management: Converting the Digital First supply strategy into an operational plan that delivers across all KPIS to ensure the best customer experience. Problem solving any issues to resolve and enhance the customer journey Manage various Digital projects from a Supply Chain perspective with a high degree of accuracy, detail and curiosity. Build and maintain relationships across multiple functions ensuring plans and progress are well communicated to all key stakeholders. Develop existing and create new processes and tools to optimise project delivery and efficiency. Provide detailed action focussed analysis and reporting to support with decision making What we need: Able to analyse complex data effectively and efficiently, identifying root cause and best solution. Good experience of forecasting and replenishment systems, SAP an advantage. Good understanding of how to improve key performance measures. Collaborative, engaging and effective communicator. Ability to operate within detailed challenges and at high level to have a strong understanding of risks and opportunities within key project deadlines and activities. Can challenge effectively as well as create great rapport with others. Good level of commercial acumen and ability to make decisions on both data and instinct. High level of ownership and a proactive and dynamic approach to deliver results within a fast paced environment What's in it for me? As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
Overview 9 months (Fixed Term Contract) Up to £40,000+ Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working (2 days per week in the office) Southampton, Store Support Office We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Digital Supply Chain Optimiser and you'll be a big part of this. Role Purpose: Supporting the Digital agenda for Supply chain by maximising online enablement and channel availability. Working cross functionally with the Digital teams to get new products online and available. Draw upon Supply Chain knowledge and insight to bring innovative thinking to a broad set of supply, logistical and operational challenges that involve all B&Q product areas and multiple routes to market. What's the job? Availability: Responsible for Home Delivery and Click and collect availability from Stores, Fulfilment centres and Direct Supply Vendor (DSV) sites. Range Change: To deliver range exit and new product launches to the agreed plan in agreed time scale. Liaising with cross functional teams. Digital to launch at point of store pilot, where one exists. New Products: Responsible for products being set up accurately on time and launched on the Website in line with agreed dates. Data Integrity: To ensure product data is accurate throughout digital systems (SAP, Riversands & ATG), allowing for smooth customer order flow. Development: Influence and support the development of the Digital Supply Chain to ensure technical processes and procedures optimise customer experience. End to End Management: Converting the Digital First supply strategy into an operational plan that delivers across all KPIS to ensure the best customer experience. Problem solving any issues to resolve and enhance the customer journey Manage various Digital projects from a Supply Chain perspective with a high degree of accuracy, detail and curiosity. Build and maintain relationships across multiple functions ensuring plans and progress are well communicated to all key stakeholders. Develop existing and create new processes and tools to optimise project delivery and efficiency. Provide detailed action focussed analysis and reporting to support with decision making What we need: Able to analyse complex data effectively and efficiently, identifying root cause and best solution. Good experience of forecasting and replenishment systems, SAP an advantage. Good understanding of how to improve key performance measures. Collaborative, engaging and effective communicator. Ability to operate within detailed challenges and at high level to have a strong understanding of risks and opportunities within key project deadlines and activities. Can challenge effectively as well as create great rapport with others. Good level of commercial acumen and ability to make decisions on both data and instinct. High level of ownership and a proactive and dynamic approach to deliver results within a fast paced environment What's in it for me? As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!