Allison Homes Limited

At Allison Homes, we are committed to creating great homes and communities where people thrive. As a business built on kindness, trust, teamwork, passion and performance, we're looking for an experienced Senior Customer Experience Manager to help us deliver an exceptional experience for every customer. This is a fantastic opportunity for a customer-focused professional with experience in housebuilding, construction or residential property who is passionate about putting customers first and driving continuous improvement. Allison Homes is a regional housebuilder with a growing reputation for quality homes, strong communities and outstanding customer service. Our vision is to be known as the homebuilder you can trust, and that commitment extends beyond construction into every interaction we have with our customers. We believe in doing the right thing, supporting one another and building long term relationships with colleagues, customers and partners alike. As Senior Customer Experience Manager, you will play a pivotal role in delivering a first class customer journey and ensuring high standards of aftercare across your region. Reporting to the Customer Experience Director, you will support the day to day operations of the Customer Experience team, act as the first point of escalation for customer concerns and help drive improvements in customer satisfaction performance year on year. You will work collaboratively with site teams, subcontractors and operational departments to ensure issues are resolved professionally, efficiently and in line with warranty and consumer code requirements. Key Responsibilities Lead and manage customer escalations through to successful resolution. Champion an outstanding customer experience and support the achievement of 5-star customer satisfaction ratings. Support and develop Customer Experience team members through coaching, training, regular one to ones and development planning. Ensure customer enquiries received via telephone, email, online platforms and social media are handled professionally and efficiently. Coordinate inspection and resolution of warranty and defect related enquiries within agreed service levels and KPIs. Work closely with Site Management teams, Customer Experience Operatives and subcontractors to ensure remedial works are completed effectively. Monitor defect performance through company systems and reporting tools, identifying trends and areas for improvement. Support commercial processes including ordering materials and managing contra charges where appropriate. Produce customer service reports and maintain accurate records and correspondence. Undertake post completion customer satisfaction calls. Carry out Quality Assurance inspections where required. Manage End of Defect inspections with local housing authorities to support retention recovery. Deputise for the Customer Experience Director when required. Support wider business initiatives, continuous improvement activities and organisational change. What you will bring Experience within the housebuilding, construction or residential property sector. Strong customer service and complaint resolution experience. The ability to manage multiple priorities in a fast paced environment. Excellent communication and stakeholder management skills. A proactive and solution focused approach. Strong organisational and administration skills. Experience using customer service or defect management systems. The ability to work independently and make informed decisions. A collaborative approach and commitment to supporting colleagues. Full UK Driving Licence What you get in return Discretionary Bonus Scheme. Car allowance (with option to join the company salary sacrifice car scheme). 25 days holiday (extending to 27 days holiday after two years of continuous service). Pension Scheme. Group Life Assurance. Group Income Protection Scheme. Smart Health Employee Assistance Programme. Simply Health Cash Plan (opt in).

Allison Homes is seeking a Senior Customer Experience Manager to lead the vision for a first-class customer journey across our regions. You will manage escalations, drive improvements and collaborate with site teams and operational departments to ensure warranty and consumer code compliance. This role reports to the Customer Experience Director and offers a discretionary bonus, car allowance, pension and comprehensive benefits in a fast-paced housebuilding environment.

As part of our continued growth, we're looking for an Assistant Engineer to join our Central Region, supporting the delivery of high-quality developments while building a strong foundation for a long-term career in engineering. Reporting to the Head of Engineering, this is an excellent opportunity for an enthusiastic and proactive Assistant Engineer to gain hands on experience across all stages of residential development. You'll support the engineering function across multiple departments, working closely with internal teams, consultants and statutory authorities while developing your technical and professional skills. Key Responsibilities Provide engineering support to the Head of Engineering and internal Commercial, Land, Sales and Build teams across multiple sites. Commission and coordinate site surveys, technical reports and specialist assessments, including ecology, archaeology and acoustics. Support pre construction activities, risk management, site fees and engineering budgets. Review and assist with compliant, practical and cost effective engineering designs for roads, sewers, drainage and site levels, in line with statutory and NHBC/LABC requirements. Support Roads & Sewers enquiries, payments, approvals and the administration of Section 38, 278 and 104 agreements, inspections and adoptions. Attend and contribute to design team, engineering, pre start and site meetings, undertaking site visits to monitor works against drawings, specifications and safety standards. Coordinate utility disconnections, diversions and new service connections to support programme delivery. Monitor engineering design programmes, identify value engineering opportunities and support the timely handover of completed areas to management companies. This list is not exhaustive What you will bring Further education in construction or an engineering related discipline, with a basic understanding of engineering principles and a strong willingness to learn. Strong organisational, administrative and time management skills, with the ability to prioritise tasks and support multiple workstreams. Confident IT skills, particularly in Microsoft Word, Excel and Outlook; experience with AutoCAD is desirable. A proactive, self motivated and dependable approach, with the ability to work effectively both independently and as part of a team. Good problem solving skills, attention to detail and a practical, hands on mindset. An awareness of Section 38, 278 and 104 processes is desirable, but not essential. A full UK driving licence and flexibility to undertake site visits as required. A genuine commitment to living and role modeling the Allison Homes values. What you get in return Competitive Commission Scheme. 25 days holiday (extending to 27 days holiday after two years of continuous service). Pension Scheme. Group Life Assurance. Group Income Protection Scheme. Smart Health Employee Assistance Programme. Simply Health Cash Plan (opt in).

Allison Homes Limited is seeking an Assistant Engineer to join their Central Region team. This role offers an opportunity to support high-quality residential developments while gaining hands-on experience across engineering functions. The ideal candidate will assist in various engineering tasks, coordinate site surveys, and help improve engineering designs. Strong IT skills and a commitment to the company's values are essential. Competitive commission, 25 days of holiday (increasing after two years), and a pension scheme are offered.