Covestic Inc

Role Overview We are seeking a Jira administrator with a strong technical skillset to support and enhance our Jira Software and Jira Service Management (JSM) environments. This role will focus on platform administration, end-user support, and continuous improvement of ITSM workflows, while also contributing to day to day IT operations within the office environment. This is a hybrid role that requires three days a week in the office (located in the vibrant South Bank area of Central London) and two days WFH. Key Responsibilities - Jira Platform & ITSM Administer, maintain, and support Jira Software and Jira Service Management (JSM) platforms Provide end user support, including troubleshooting issues and responding to service requests Configure and manage projects, issue types, workflows, screens, schemes, and permissions Support the onboarding of new teams into Jira, ensuring alignment with standards and best practices Assist in maintaining and improving ITSM workflows (Incident, Request, Change Management) Manage SLAs, queues, and service request catalogues within JSM Build, maintain, and optimise Jira Automation rules to improve efficiency Administer user access, roles, and permission models aligned to best practices Ensure data integrity and consistency across Jira instances Create and maintain dashboards and reports for KPI tracking and SLA performance Key Responsibilities - IT Operations (BAU Office Support) Provide hands on IT support for office users, including walk up support and desk side troubleshooting Support device provisioning, setup, and lifecycle management (laptops, peripherals) Assist with inventory management including tracking and auditing of IT assets Maintain meeting room technology and office IT infrastructure Support day to day IT service desk activities Required Skills & Experience - Core 3 to 5 years hands on experience with Jira (Cloud preferred) is required Strong understanding of workflows, issue types, and permissions Experience in IT Operations or Service Desk environments Strong troubleshooting and problem solving skills Effective communication and stakeholder engagement Required Skills & Experience - P2 Level Experience configuring workflows, schemes, and custom fields Experience with Jira Automation Knowledge of Jira Service Management concepts Exposure to Incident, Request, and Change Management Desirable Familiarity with SSO (Entra ID, Okta), APIs, and third party integrations Success Measures Improved SLA adherence and reporting accuracy Increased automation and ticket deflection High end user satisfaction Accurate asset inventory management Standardised and scalable Jira configurations Career Level Context Operates independently on defined tasks Balances Jira platform work and IT operations Handles moderate complexity systems Collaborates with senior engineers (P3)

Covestic Inc is seeking a Jira Administrator to enhance and support Jira Software and Jira Service Management platforms in a hybrid working environment located in Central London. The role will require providing end-user support, maintaining workflows, and contributing to IT operations. The ideal candidate will have 3 to 5 years of experience with Jira, strong troubleshooting skills, and effective communication abilities. A supportive and collaborative workplace awaits you.