Channel Factory LLC
Junior Social Client Solutions Manager Location: London Reports to: Local Social CSM Lead Team Structure: Part of the Client Solutions team, supporting Social CSMs and Senior CSMs in social campaign strategies, execution, analyses, and client success. About the Role This role is ideal for a digital marketing enthusiast with a foundational background in paid social advertising who is eager to grow into a strategic account management professional. As a Junior Social Client Solutions Manager, you will play a pivotal role in supporting the management of client relationships for our social media offerings. You will work closely with Senior CSMs and the Programmatic and Data Solutions team to ensure smooth social campaign launches, proactive optimizations, and successful delivery. This role balances day-to-day campaign execution with client-facing support, offering a fantastic career-building opportunity to master social media advertising, account health, and client solutions. Key Responsibilities Campaign Strategy & Execution Setup & Launch: Assist in planning, launching, and managing paid social media campaigns aligned with client KPIs. Monitoring & Pacing: Track campaign pacing and performance metrics daily, proactively identifying optimization opportunities to ensure budget delivery and ROI. Troubleshooting: Identify and escalate campaign performance or delivery issues, suggesting actionable solutions to improve outcomes. Client Portfolio Support & Collaboration Account Support: Support the Client Solutions team in managing an assigned portfolio of clients, focused on driving retention, growth, and overall satisfaction. Strategic Collateral: Assist in preparing strategic proposals, targeting/audience lists, and material for regular client performance reviews. Internal Alignment: Communicate effectively across internal teams (including Programmatic, Data Solutions, Sales, and Analytics) to ensure seamless client onboarding and ongoing campaign alignment. Query Resolution: Respond to internal and external client queries with urgency and accuracy, serving as a reliable day-to-day point of contact. Data Analysis & Reporting Post-Campaign Insights: Generate detailed post-campaign reports summarizing performance, analyzing key metrics, and delivering data-driven insights and recommendations to clients. Documentation: Maintain accurate, up-to-date documentation of campaign processes, platform configurations, and unique client requirements. Social Media Expertise & Professional Growth Platform Proficiency: Master internal tools, CRM systems (Salesforce), and major social media advertising platforms. Trend Awareness: Stay current on paid social trends, emerging ad formats (e.g., Meta, TikTok, etc.), and industry shifts, contributing to team knowledge-sharing initiatives. Requirements & Qualifications What You Bring: Experience: 1-2 years of experience in paid social, social campaign management, or performance marketing within a media agency, digital agency, tech publisher, or digital media platform. Platform Knowledge: Hands-on familiarity with paid social media advertising platforms (e.g., Meta Ads Manager) and digital media buying/optimization. Analytical Skills: Strong basic proficiency in Excel (including pivot tables, basic calculations, and data visualization) with an ability to interpret campaign data. Soft Skills: Exceptional organizational skills, laser-sharp attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment. Communication: Excellent written and verbal communication skills for both internal teamwork and client-facing updates. Pluses: Experience with Salesforce or other CRM systems; certifications in Google Ads, Meta Blueprint, or other platform equivalents are highly advantageous. Benefits Competitive salary + bonus scheme 30 days holiday Work abroad from any of our EMEA locations (travel covered in line with company policy) Brand new MacBook + iPhone Company-paid phone contract Cycle to Work / Bike Scheme Summer & Winter company conferences across EMEA - meet and collaborate with global colleagues Healthcare coverage An international, fast-growing company with global career opportunities
Junior Social Client Solutions Manager Location: London Reports to: Local Social CSM Lead Team Structure: Part of the Client Solutions team, supporting Social CSMs and Senior CSMs in social campaign strategies, execution, analyses, and client success. About the Role This role is ideal for a digital marketing enthusiast with a foundational background in paid social advertising who is eager to grow into a strategic account management professional. As a Junior Social Client Solutions Manager, you will play a pivotal role in supporting the management of client relationships for our social media offerings. You will work closely with Senior CSMs and the Programmatic and Data Solutions team to ensure smooth social campaign launches, proactive optimizations, and successful delivery. This role balances day-to-day campaign execution with client-facing support, offering a fantastic career-building opportunity to master social media advertising, account health, and client solutions. Key Responsibilities Campaign Strategy & Execution Setup & Launch: Assist in planning, launching, and managing paid social media campaigns aligned with client KPIs. Monitoring & Pacing: Track campaign pacing and performance metrics daily, proactively identifying optimization opportunities to ensure budget delivery and ROI. Troubleshooting: Identify and escalate campaign performance or delivery issues, suggesting actionable solutions to improve outcomes. Client Portfolio Support & Collaboration Account Support: Support the Client Solutions team in managing an assigned portfolio of clients, focused on driving retention, growth, and overall satisfaction. Strategic Collateral: Assist in preparing strategic proposals, targeting/audience lists, and material for regular client performance reviews. Internal Alignment: Communicate effectively across internal teams (including Programmatic, Data Solutions, Sales, and Analytics) to ensure seamless client onboarding and ongoing campaign alignment. Query Resolution: Respond to internal and external client queries with urgency and accuracy, serving as a reliable day-to-day point of contact. Data Analysis & Reporting Post-Campaign Insights: Generate detailed post-campaign reports summarizing performance, analyzing key metrics, and delivering data-driven insights and recommendations to clients. Documentation: Maintain accurate, up-to-date documentation of campaign processes, platform configurations, and unique client requirements. Social Media Expertise & Professional Growth Platform Proficiency: Master internal tools, CRM systems (Salesforce), and major social media advertising platforms. Trend Awareness: Stay current on paid social trends, emerging ad formats (e.g., Meta, TikTok, etc.), and industry shifts, contributing to team knowledge-sharing initiatives. Requirements & Qualifications What You Bring: Experience: 1-2 years of experience in paid social, social campaign management, or performance marketing within a media agency, digital agency, tech publisher, or digital media platform. Platform Knowledge: Hands-on familiarity with paid social media advertising platforms (e.g., Meta Ads Manager) and digital media buying/optimization. Analytical Skills: Strong basic proficiency in Excel (including pivot tables, basic calculations, and data visualization) with an ability to interpret campaign data. Soft Skills: Exceptional organizational skills, laser-sharp attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment. Communication: Excellent written and verbal communication skills for both internal teamwork and client-facing updates. Pluses: Experience with Salesforce or other CRM systems; certifications in Google Ads, Meta Blueprint, or other platform equivalents are highly advantageous. Benefits Competitive salary + bonus scheme 30 days holiday Work abroad from any of our EMEA locations (travel covered in line with company policy) Brand new MacBook + iPhone Company-paid phone contract Cycle to Work / Bike Scheme Summer & Winter company conferences across EMEA - meet and collaborate with global colleagues Healthcare coverage An international, fast-growing company with global career opportunities
Channel Factory LLC
Global Solutions Architect Role Title: Global Solutions Architect Location: London, UK. Team: Global Agency Partnerships, Commercial Team. Reports To: Global Head of Agency Partnerships (Dotted line to Global Ops and CPO). About the Role With the rapid growth of Channels Factory's global footprint, agency partnerships and platforms - we're building a market leading Global Agency Partnerships function that supports our excellence and servicing globally. Our partners are proactively looking for innovative technical and product led integrations and this role is imperative to build a blue print of curating bespoke commercial solutions. This role sits at the intersection of commercial strategy and technical execution, focused on designing and delivering high impact solutions for global agency partners. The Global Solutions Architect translates commercial objectives into scalable technical products, integrations and go to market solutions. Acting as a technical commercial partner to sales and product teams, the role supports solution design, complex integrations and platform development with key partners and teams. Responsibilities - Key areas you will be tasked to build, develop and deliver globally 1) Commercial Solutions, delivering and overseeing bespoke products Solution Design - Translate partner briefs and objectives into market solutions. Custom Integrations - Scope & deliver bespoke product in collaboration with engineering. Product Enablement - Provide expertise & guidance on implementation to customisation. 2) Technical Development, engaging domain expertise and specialisms Product Curation - Partner to product/engineering to shape features, integration & betas. Domain Expertise - Maintain deep working knowledge of platforms, tools and ecosystems. Process Optimisation - Best practice frameworks for scalability, efficiency and delivery. 3) Project and Stakeholder Management, seamless internal and external coordination Partner Engagement - Advise as primary technical commercial contact for key clients. Revenue Focus - Support commercial with tech strategy, unlocking incremental revenues. Cross Functional - Coordinate solution rollouts across sales, product and ops teams. Measurement - The Key Performance Indicators (KPIs) for success Revenue Impact - Contribution to revenue growth via technical enablement & solution expansion. Product Adoption - Increased utilisation and diversification of core products across partners. Delivery Effectiveness - Successful execution of integrations and technical projects. Partner Engagement - Strong external technical relationships and measurable client success. Innovation Output - Launch of new scalable and innovative partner commercial solutions. Requirements - The paramount background for delivering in this role Programmatic Expertise - Hands on technical experience in digital & programmatic ecosystems. Solution Architecture - Proven ability to design scalable commercial technical solutions. Client Facing Experience - Success supporting complex technical sales and integrations. Technical Communication - Ability to translate complex systems into clear commercial narratives. Cross Functional Collaboration - Experience working closely with product & engineering teams. Skills and Qualifications - Key personal attributes and desired expertise Industry Experience - 8+ years in AdTech/digital with strong technical and commercial focus. Technical Skills - Working knowledge of web technologies, APIs, scripting or data tools. Commercial Acumen - Strong understanding of revenue models and client objectives. Analytical Capability - Excellent troubleshooting and problem solving skills. Global Mindset - Experience working across international and local market nuances. Autonomous Execution - Comfortable and confident owning complex projects end to end.
Global Solutions Architect Role Title: Global Solutions Architect Location: London, UK. Team: Global Agency Partnerships, Commercial Team. Reports To: Global Head of Agency Partnerships (Dotted line to Global Ops and CPO). About the Role With the rapid growth of Channels Factory's global footprint, agency partnerships and platforms - we're building a market leading Global Agency Partnerships function that supports our excellence and servicing globally. Our partners are proactively looking for innovative technical and product led integrations and this role is imperative to build a blue print of curating bespoke commercial solutions. This role sits at the intersection of commercial strategy and technical execution, focused on designing and delivering high impact solutions for global agency partners. The Global Solutions Architect translates commercial objectives into scalable technical products, integrations and go to market solutions. Acting as a technical commercial partner to sales and product teams, the role supports solution design, complex integrations and platform development with key partners and teams. Responsibilities - Key areas you will be tasked to build, develop and deliver globally 1) Commercial Solutions, delivering and overseeing bespoke products Solution Design - Translate partner briefs and objectives into market solutions. Custom Integrations - Scope & deliver bespoke product in collaboration with engineering. Product Enablement - Provide expertise & guidance on implementation to customisation. 2) Technical Development, engaging domain expertise and specialisms Product Curation - Partner to product/engineering to shape features, integration & betas. Domain Expertise - Maintain deep working knowledge of platforms, tools and ecosystems. Process Optimisation - Best practice frameworks for scalability, efficiency and delivery. 3) Project and Stakeholder Management, seamless internal and external coordination Partner Engagement - Advise as primary technical commercial contact for key clients. Revenue Focus - Support commercial with tech strategy, unlocking incremental revenues. Cross Functional - Coordinate solution rollouts across sales, product and ops teams. Measurement - The Key Performance Indicators (KPIs) for success Revenue Impact - Contribution to revenue growth via technical enablement & solution expansion. Product Adoption - Increased utilisation and diversification of core products across partners. Delivery Effectiveness - Successful execution of integrations and technical projects. Partner Engagement - Strong external technical relationships and measurable client success. Innovation Output - Launch of new scalable and innovative partner commercial solutions. Requirements - The paramount background for delivering in this role Programmatic Expertise - Hands on technical experience in digital & programmatic ecosystems. Solution Architecture - Proven ability to design scalable commercial technical solutions. Client Facing Experience - Success supporting complex technical sales and integrations. Technical Communication - Ability to translate complex systems into clear commercial narratives. Cross Functional Collaboration - Experience working closely with product & engineering teams. Skills and Qualifications - Key personal attributes and desired expertise Industry Experience - 8+ years in AdTech/digital with strong technical and commercial focus. Technical Skills - Working knowledge of web technologies, APIs, scripting or data tools. Commercial Acumen - Strong understanding of revenue models and client objectives. Analytical Capability - Excellent troubleshooting and problem solving skills. Global Mindset - Experience working across international and local market nuances. Autonomous Execution - Comfortable and confident owning complex projects end to end.