Probrand Limited

Probrand Limited in Birmingham is seeking a Managed Services Automation & Service Improvement Lead. This pivotal role involves streamlining service delivery, enhancing consistency, and driving automation in a growing managed services business. The ideal candidate will have experience in IT operations, a track record of identifying service inefficiencies, and strong communication skills. Responsibilities include implementing practical improvements, collaborating cross-departmentally, and leading automation initiatives. Join Probrand to shape operational excellence and enhance the customer experience.

Managed Services Automation & Service Improvement Lead Birmingham Full-time The opportunity Probrand's Managed Services team delivers a broad portfolio of services to customers across the UK, spanning network monitoring, managed wireless, endpoint security, backup and disaster recovery, firewalls and VPN, email security, patching and security awareness. This is a newly created opportunity to lead automation and service improvement within a growing managed services business. You'll work across the full service lifecycle, helping to streamline delivery, improve consistency and build a more scalable operation. Working closely with the Managed Services Manager, you'll identify where time is being lost, introduce smarter ways of working, and turn improvement ideas into practical change. This is a high visibility role for someone who enjoys solving problems, challenging the status quo and making a measurable impact. What you'll be doing You'll review how services are delivered today, spot opportunities to remove friction, and implement practical improvements that save time, increase consistency and improve the customer experience. Key responsibilities Automation & workflow optimisation Identify repetitive, manual and time consuming activities across the managed services portfolio and automate them wherever possible. Design, build and maintain workflow automation using platforms such as NinjaOne and native automation capabilities within the service stack. Explore and implement AI enabled solutions that reduce administrative overhead, improve consistency and increase team productivity. Develop scalable automation approaches that support future service growth. Service improvement & operational excellence Analyse service delivery activities to identify where the team spends the most time and effort. Build and maintain a prioritised improvement roadmap focused on measurable operational gains. Review service health, monitoring coverage, patch compliance, onboarding quality and operational performance across the managed estate. Produce clear recommendations, improvement plans and progress reports that demonstrate value and outcomes. Process design & standardisation Define and document best practice service delivery processes. Standardise customer onboarding, service transitions and operational procedures to improve consistency and reduce risk. Reduce process variation, rework and operational bottlenecks. Collaborate with support, projects, technical and sales teams to improve cross departmental workflows and customer handovers. Technical consultancy, pre sales & innovation Support pre sales engagements and proof of concept activities where technical credibility is required. Provide confidence and credibility when discussing managed services solutions with prospective customers. Help shape future service offerings and identify opportunities to enhance the managed services portfolio. Stay informed about emerging technologies, automation platforms and AI driven operational improvements. Technologies & platforms NinjaOne (RMM, patching and automation) Auvik (network monitoring and management) Ruckus and SmartZone (managed wireless) Acronis (backup and disaster recovery) Bitdefender (endpoint security, EDR, XDR and MDR) SonicWall (firewalls and VPN) Mimecast (email security) Phishing Tackle (security awareness training) PowerBi You don't need to be an expert in every platform. What matters is your ability to understand how services work, identify opportunities to improve them, and collaborate with technical teams to deliver meaningful change. What we're looking for Essential Experience working within a Managed Services Provider, Managed Services, or IT operations environment. A track record of identifying inefficiencies and delivering practical service improvements. Hands on experience with automation technologies, workflow platforms, scripting, or systems integration. Strong understanding of the end-to-end managed services lifecycle. Excellent analytical, documentation and communication skills. Ability to translate technical findings into clear business recommendations. Commercial awareness and an understanding of the balance between service quality, customer satisfaction and operational efficiency. A proactive mindset with a passion for continuous improvement. Desirable Experience with one or more of the platforms listed above. Exposure to AI driven automation or operational improvement initiatives. Previous experience in a senior engineer, service improvement, service delivery or technical operations role. Relevant certifications in networking, security, automation or cloud technologies. Experience creating dashboards, KPIs and operational reporting frameworks. Benefits 31 days' holiday including bank holidays Option to buy and sell annual leave Life Insurance Tailored benefits platform - including discounts on retail, travel, gym and leisure YuLife wellbeing app with 24/7 access to a virtual GP service, free will writing service and second medical opinion scheme Cycle to work salary sacrifice scheme Electric car salary sacrifice scheme Paid Volunteer Leave Free and confidential Employee Assistance Programme - 24/7 health, financial and wellbeing support City centre office - including free access to gym, shower facilities and secure bike storage Why join Probrand? This is more than a maintenance role. It's an opportunity to shape how a growing managed services business operates. You'll have the scope to introduce new ideas, drive meaningful change and create lasting improvements that benefit both customers and colleagues. If you're motivated by solving problems, automating processes and building better ways of working, we'd love to hear from you. Equal Opportunities Probrand is an equal opportunities employer. We value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants. If you require any adjustments to support your application, please let us know.

Probrand Limited in Birmingham is seeking a Digital Solutions Account Manager to manage a portfolio of 40-60 clients across various sectors. You will promote platform adoption and identify future IT projects while acting as a trusted advisor. You will be pivotal in driving business growth and enhancing client relationships. Join a digitally innovative IT solutions company, offering a salary between £30k and £40k, alongside a benefits package including hybrid working and career progression opportunities.

At Probrand, we're not just embracing digital - we're leading with it. As a digitally led IT solutions provider, we're on a mission to transform how businesses procure and manage technology. Our market leading digital procurement platform is changing the game, and we're now scaling fast as we deliver on an ambitious growth strategy rooted in digital leadership. This is a pivotal time to join us. We're investing in innovation, expanding our digital ecosystem, and evolving how we engage with our clients to deliver more value, more efficiently, and more strategically than ever before. We're looking for forward thinking people who share our passion for technology driven growth and want to be part of something genuinely transformative. If you thrive in a fast moving environment, love solving real problems with digital solutions, and want to make a strategic impact - this is your moment. Come and shape the future of IT procurement. Drive growth. Lead digitally. Join Probrand. Role Overview As a Digital Solutions Account Manager, you will be responsible for managing a portfolio of approximately 40-60 clients across private and/or public sectors. This role is focused on driving platform adoption, uncovering future IT projects, and ensuring Probrand's digital first solutions are embedded in the customer's procurement processes. You will act as a trusted advisor to your clients, promoting the use of our platform, identifying key IT initiatives scheduled for delivery in the next 12-24 months, and working closely with our vendor and supply chain partners to register and scope high value opportunities. Key Responsibilities Client Engagement & Platform Advocacy Build strong relationships with key contacts across to understand their IT needs and procurement strategies. Proactively engage with clients to promote the value of the Probrand Procurement Platform (PPP) and encourage widespread adoption. Deliver tailored demonstrations of the digital platform. Account Management & Growth Manage a portfolio of circa 40-60 active accounts with regular touchpoints and engagement plans. Maintain detailed account profiles including decision makers, stakeholders, IT roadmaps, total IT spend and historical spend data. Identify and qualify IT projects and refresh cycles with a value of £10k+ revenue, scheduled within 12-24 months. Adopt our Transactional Big Deals process, register strategic opportunities with vendors, work in collaboration with key stakeholders and manage deal progression through to closure. Forecast and report on growth within accounts, providing accurate pipeline visibility and performance insights. New Client Acquisition & Business Development Actively hunt for new business opportunities, prospecting and generating leads to expand Probrand's client base. Identify and target potential clients within both existing and new markets. Develop and implement strategies for acquiring new accounts. Build and maintain a pipeline of prospective clients. Project Scoping & Collaboration Collaborate with clients and vendors to scope technical and commercial requirements for strategic deals. Engage internal technical consultants, the Supply Chain team, and partner managers as needed to shape and refine propositions. Sales Execution & Administration Oversee and manage BAU (business as usual) transactions, ensuring attention to detail and timely delivery. Maintain accurate and up to date records in CRM for forecasting, reporting, and pipeline visibility. Meet and exceed individual KPIs including engagement activity, pipeline value, and gross profit and revenue contribution. Drive cross selling of additional services including Probrand own services and third party offerings. Skills & Experience Required A positive, proactive, and growth oriented attitude is essential. We are looking for individuals who are motivated, adaptable, and demonstrate a hunger for learning and professional growth. The ideal candidate will show a strong desire to embrace new challenges, continually improve, and adopt a digital first strategy in all aspects of their work. Strong ability and enthusiasm to learn, adopt, and promote digital solutions. You should demonstrate a passion for digital transformation, with the ability to drive change through the use of innovative technology in the IT procurement process. Ability to quickly absorb new concepts, products, and technologies. Demonstrating an eagerness to stay ahead of the curve with digital trends and applying them to meet customer needs. Confident in delivering product demonstrations and articulating technical and business benefits. Strong communication and interpersonal skills, with the ability to build trust and rapport quickly. Able to work independently to manage time and priorities across a dynamic account portfolio. High attention to detail and good discipline with CRM/sales systems. Previous experience in an internal account management or IT sales role. Good understanding of IT product categories, vendor ecosystems, and procurement processes would also be an advantage. Why Join Probrand? Join a digitally innovative and rapidly growing IT solutions company with a unique value proposition. New city centre office including an onsite café, free access to gym and shower facilities. Access to best in class sales tools and training. Clear progression path into Strategic Account Director or Sales Leadership roles. £30k - £40k pa base salary + uncapped performance based commission. Supportive, collaborative culture with ongoing development opportunities. Comprehensive benefits package including pension scheme, holiday trading, life insurance, EAP, discounted tech, electric car salary sacrifice scheme, hybrid working.