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Texaport is a UK-based MSP serving businesses globally. The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in the APAC region, it is now time to secure local Technicians to support this user base. Job Requirements Respond to requests for technical assistance via ticket or in person Diagnose and resolve technical hardware and software issues Research questions using available information and resources To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly Follow standard help desk procedures Log all help desk interactions Maintain a high level of Customer Service for all customer queries Redirect problems to the appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests, and document resolutions Creating and updating documentation for FAQ's, knowledgebase, user guides, how-to guides, workarounds, etc, to aid customers and IT staff Publish support documentation to assist staff with requests and information Personal Requirements The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties. Advanced English proficiency required. 2 years of previous experience in a technical support role. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers. Demonstrate exceptional client interaction skills, both verbally and in written communication. Apply a logical and systematic approach to troubleshooting technical issues. Have the ability to prioritise tasks and manage time efficiently. Display excellent time management skills, including awareness of time constraints, priorities, and deadlines. Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure. Act as a strong team player, actively contributing knowledge and expertise to foster collaboration. Experience Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background! Exposure to the following technologies, but not limited to, would be advantageous. Windows Server Windows Desktop Microsoft Office 365 Active Directory & Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS LOCATION & SALARY Our organisation is located in Edinburgh, UK, and we require the successful candidate to work remotely from the Philippines. Job Type: Full-time, Permanent, Fully remote. Windows Server Windows Desktop Microsoft Office 365 Active Directory at Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS Lokasyon at Sahod

Texaport is a UK-based MSP serving businesses globally. The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in Brazil, it is now time to secure local Technicians to support this user base. Job Requirements Respond to requests for technical assistance via ticket or in person Diagnose and resolve technical hardware and software issues Research questions using available information and resources To take ownership of users' queries, follow up on the status on behalf of the user, and communicate promptly Follow standard help desk procedures Log all help desk interactions Maintain a high level of Customer Service for all customer queries Redirect problems to the appropriate resource Identify and upscale situations requiring urgent attention Track and route problems and requests, and document resolutions Creating and updating documentation for FAQ's, knowledge base, user guides, how-to guides, workarounds, etc, to aid customers and IT staff Publish support documentation to assist staff with requests and information Personal Requirements The ideal candidate will be able to explain technical concepts in a clear and understandable manner to non-technical individuals. Additionally, they should possess patience and empathy when assisting end-users facing IT difficulties. Professional Spanish proficiency required. Advanced English proficiency required. 2 years of previous experience in a technical support role. Exhibit a customer-centric approach to support, showcasing a commitment to prioritising the needs of customers. Demonstrate exceptional client interaction skills, both verbally and in written communication. Apply a logical and systematic approach to troubleshooting technical issues. Have the ability to prioritise tasks and manage time efficiently. Display excellent time management skills, including awareness of time constraints, priorities, and deadlines. Demonstrate the capacity to research and rapidly learn new technologies and solutions even under pressure. Act as a strong team player, actively contributing knowledge and expertise to foster collaboration. Experience Having worked in a similar role within an IT managed service provider would make you stand out, but previous MSP experience is not a prerequisite, and we're open to new talent from any IT background! Exposure to the following technologies, but not limited to, would be advantageous. Windows Server Windows Desktop Microsoft Office 365 Active Directory & Entra DNS, DHCP, Group Policy Networking, switches, subnets, LAN, WAN, DNS LOCATION & SALARY Our organisation is located in Edinburgh, UK, and we require the successful candidate to work remotely from São Paulo. Job Type: Full-time, Permanent, Fully remote.

A tech company in the UK is seeking a highly skilled Cloud Engineer. This role involves designing and maintaining Microsoft cloud solutions, with a strong focus on security and compliance. You will serve as a technical escalation point while engaging directly with clients to tailor solutions. The ideal candidate has proven experience in Microsoft Azure and excellent communication skills. This position offers opportunities for career growth and involvement in cutting-edge cloud projects, along with mentorship for junior engineers.

A UK-based Managed Service Provider is seeking a remote Technical Support Specialist to assist clients in São Paulo. The role requires professional Spanish and advanced English proficiency, alongside 2 years of technical support experience. Candidates will diagnose hardware/software issues and maintain high-quality customer service. Experience in networking technologies like DNS and DHCP is advantageous. This is a full-time, permanent remote position with a focus on user satisfaction.

An IT managed services provider is seeking a remote Technical Support Specialist to assist clients from the Philippines. Candidates should have a minimum of 2 years in technical support, strong English skills, and the ability to resolve hardware and software issues. This full-time, permanent role focuses on maintaining high customer service and documenting solutions. Ideal for those with IT backgrounds interested in a remote role.

In office, Remote or Hybrid (United Kingdom) We are seeking a highly skilled Cloud Engineer with a strong background in Microsoft technologies and security best practices . This role combines technical expertise with client-facing responsibilities, acting as both a Project Engineer and an escalation point for junior engineers . You will play a key role in pre sales engagements , ensuring solutions are aligned with client needs and industry standards. Job Requirements Design, implement, and maintain Microsoft cloud solutions with a focus on security and compliance. Serve as a technical escalation point for junior engineers, providing guidance and mentorship. Act as Project Engineer, overseeing delivery and ensuring milestones are met. Engage directly with clients to understand requirements and deliver tailored solutions. Support pre sales activities, including solution design, presentations, and technical validation. Collaborate with cross functional teams to ensure seamless project execution. Required Skills & Experience Proven experience in Microsoft Azure and related cloud technologies. Strong understanding of cloud security principles, identity management, and compliance frameworks. Hands on experience with Microsoft 365, Azure Active Directory, and security tools. Excellent communication and client engagement skills. Ability to manage multiple projects and priorities effectively. Certifications (Essential) Microsoft Certified: Security, Compliance (or equivalent). Additional certifications in cloud security are highly desirable. Opportunity to work on cutting edge cloud projects. Collaborative environment with career growth and certification support. Direct involvement in client strategy and solution design.