Safestore Holdings PLC

IT Infrastructure Analyst Department: Support Office Employment Type: Permanent - Full Time Location: Borehamwood Compensation: £40,000 - £45,000 / year Description Job Purpose - Optimising, improving our systems and infrastructure through maintenance and support. The role supports the IT team in delivering excellent 2nd/3rd line support to over 600 users across 170 stores and Head Offices in the UK and Europe. Systems maintenance - Helps implement and maintain all software/hardware deployed in order that all systems run smoothly and efficiently. Aspects of our IT infrastructure include: Multiple Servers across multiple locations Nutanix VM cluster of Microsoft Servers Veeam Backup Infrastructure Hybrid Entra ID Hybrid O365 Microsoft Exchange with Mimecast Cisco & Meraki networking MPLS network Microsoft Remote Desktop Service Applications SCCM Centralised Patch Management across desktops and servers Helpdesk support - Provides escalated 2nd/3rd line support for problems arising from the use of the IT infrastructure which can't be resolved by our Business Support Team. Policies and procedures - Contributes to group policies by providing guidance in relation to IT infrastructure ensuring that compliance is achieved. Project work - Co-design, Implementation and assistance in I.T. Projects Experience/Skills required Personal Attributes Have a natural aptitude for technology, solving problems and finding solutions Able to take on systems and technologies in which they have no training Credible and confident when talking about technology Excellent communication skills, both spoken and written Professional/presentable, personable and approachable Able to commute to Borehamwood within one hour Flexible with working hours, able to work evenings, weekends and bank holidays when required Available to travel abroad if required Windows 11 installation, deployment, administration and 2nd/3rd line support Windows 2025/2022/2019/2016 server administration and 2nd/3rd line support Virtual machine management Router & Firewall configuration and administration Networking TCP/IP troubleshooting DHCP/DNS troubleshooting Active directory & Group Policy administration Hybrid Entra ID Hybrid Exchange/Office 365 administration and 2nd/3rd line support Installation and configuration of Servers, PCs, laptops, printers and peripherals General hardware and software troubleshooting Experience of 1st and 2nd line customer facing technical support Worked in and understand a retail, wholesale or distributed company Beneficial Skill-set Azure/O365 Policy Management Microsoft SharePoint administration Microsoft SQL administration Sophos Central administration Mimecast Administration Veeam Backup Administration SCCM Imaging and Application packaging Fluent in French/Spanish/Dutch/German/Italian Suitable candidates must have 3rd line support experience in a Microsoft/Cisco based infrastructure and experience of customer facing technical support. Passion for your job, reliability, commitment, flexibility and eagerness to learn new technologies are a must.