Overview Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Job Description The Application Support Analyst will work within the Service Management environment, administrating and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Service Desk Manager and the Support Director to satisfy the customer and business requirements. This is a permanent role comprising a five day week with shifts to cover our core hours of 08:00 - 20:00 for Monday to Friday. Hybrid working model with 3 days in the Woking office. Responsibilities To be responsible for the administration of all incidents raised with the service desk from our customers. To be fully conversant with the core functionality of Pathology products and that of general disciplines. To partake in the help desk shifts as required. To fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations. To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures. To establish and maintain elevated levels of call ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the Clinisys call management system, ensuring that appropriate parties (including the customer) are kept up to date on call progress. To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels. To work with the Senior Application Support Analyst and Application Support Specialist for mentoring and development of diagnosis, analytical, problem solving, discipline specific and technical skills to achieve service levels. To understand and operate the escalation procedure within the defined limits of time, knowledge, and level of contracted support. To partake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents. To participate in an on call rota after a qualifying period. Assist in paid out of hours work when requested. To attend team meetings and agreed training courses. To be responsive to reasonable requests from your line manager team. Contribute to and support Pathology team members and build knowledge base. To progress personal development and encourage the development of other team members. To complete administrative duties, e.g. holiday, sickness, and overtime forms in a timely manner. Knowledge, skills, abilities Experience of IT systems Strong motivational skills - can deliver the tasks in difficult circumstances. Excellent verbal and written communication skills; including communicating with technical and non technical clients and staff at all organisational levels. Ability and willingness to work independently. High level of customer service skills. Excellent decision making, and critical and problem solving skills. Strong planning and organisational skills. Adaptability / flexible to changing demands. Ability to implement and manage change. Ideally Knowledge of Laboratory procedures in a relevant discipline. Experience in an IT Service Desk environment. Awareness of a Ticketing System for case logging, progression, and resolution. Other role requirements This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
12/07/2026
Full time
Overview Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Job Description The Application Support Analyst will work within the Service Management environment, administrating and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Service Desk Manager and the Support Director to satisfy the customer and business requirements. This is a permanent role comprising a five day week with shifts to cover our core hours of 08:00 - 20:00 for Monday to Friday. Hybrid working model with 3 days in the Woking office. Responsibilities To be responsible for the administration of all incidents raised with the service desk from our customers. To be fully conversant with the core functionality of Pathology products and that of general disciplines. To partake in the help desk shifts as required. To fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations. To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures. To establish and maintain elevated levels of call ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the Clinisys call management system, ensuring that appropriate parties (including the customer) are kept up to date on call progress. To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels. To work with the Senior Application Support Analyst and Application Support Specialist for mentoring and development of diagnosis, analytical, problem solving, discipline specific and technical skills to achieve service levels. To understand and operate the escalation procedure within the defined limits of time, knowledge, and level of contracted support. To partake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents. To participate in an on call rota after a qualifying period. Assist in paid out of hours work when requested. To attend team meetings and agreed training courses. To be responsive to reasonable requests from your line manager team. Contribute to and support Pathology team members and build knowledge base. To progress personal development and encourage the development of other team members. To complete administrative duties, e.g. holiday, sickness, and overtime forms in a timely manner. Knowledge, skills, abilities Experience of IT systems Strong motivational skills - can deliver the tasks in difficult circumstances. Excellent verbal and written communication skills; including communicating with technical and non technical clients and staff at all organisational levels. Ability and willingness to work independently. High level of customer service skills. Excellent decision making, and critical and problem solving skills. Strong planning and organisational skills. Adaptability / flexible to changing demands. Ability to implement and manage change. Ideally Knowledge of Laboratory procedures in a relevant discipline. Experience in an IT Service Desk environment. Awareness of a Ticketing System for case logging, progression, and resolution. Other role requirements This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
Clinisys is seeking an Application Support Analyst to join our Service Management team. You will administer incidents raised by customers within SLAs, ensure strong knowledge of core Pathology products, and participate in help desk shifts while maintaining clear communications with clients. The role offers a permanent, five day week with a hybrid model (3 days in the Woking office) and onboarding to Clinisys policies and procedures.
12/07/2026
Full time
Clinisys is seeking an Application Support Analyst to join our Service Management team. You will administer incidents raised by customers within SLAs, ensure strong knowledge of core Pathology products, and participate in help desk shifts while maintaining clear communications with clients. The role offers a permanent, five day week with a hybrid model (3 days in the Woking office) and onboarding to Clinisys policies and procedures.
Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function- to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Role Description: To implement the Clinisys Software and associated applications into laboratories and other clients as directed by the Project Manager to satisfy the customer and business requirements To act in a consultative role, with the customer, in configuring the Clinisys Software to enhance the workflow of the laboratory. To lead on analyser interfacing with the customer To be an instrumental element in the functional development of the Clinisys Products. To keep abreast of ongoing and future Laboratory regulations, working practices, products and technologies. To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with the Delivery leadership. Where applicable to carry out project-based activity as directed to satisfy the customer and business requirements. Responsibilities: To comply with the Clinisys codes of conduct and guidelines. To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner. To understand our Customers' workflow, advise and assist with Clinisys products and configuration to facilitate these needs. To map, configure, troubleshoot, and connect analysers to the relevant middleware and Winpath LIMS To be fully conversant with the functionality of the product of your discipline To be conversant with the core functionality of all products Assist Project manager with the implementation; that will include time management, resource planning and working with Customer representatives. Use AI enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of customer and leadership level summaries, in support of efficient and high quality implementations within an AI first operating environment. Apply and advocate responsible AI usage in delivery and customer engagements, ensuring day to day use of AI tools aligns with Clinisys' AI governance, data protection, and quality standards, and escalating any risks, concerns, or non compliance to the Project Manager or Delivery leadership. Consistently meet and sustain performance against the established utilization target, ensuring optimal time allocation on projects while minimizing non-productive periods. Comprehend the Customers' requirements as specified in the Project Initiation Document (PID). Contribute to the development of the Software product To make recommendations based on customer feedback with regard to software changes and enhancements. Deliver relevant training courses for key users, as required. To attend team meetings and agreed training courses. To be responsive to reasonable requests from your line manager or project managers. Contribute to and support team members and build knowledge base. Knowledge, Skills & Abilities: Skills needed to be successful BMS 2 or above status in the UK Healthcare sector. Equivalent standing or experience in other sectors such as life sciences and public health Ability to travel throughout the UK and where appropriate, abroad Driving Licence A working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. With a good understanding of core AI concepts and demonstrable ability to use AI tools to support day to day tasks. Strong motivational skills - can deliver the tasks in difficult circumstances Excellent verbal and written communication skills; including communicating with technical and non technical clients and staff at all organisational levels High levels of commitment and ability to take action when necessary Ability and willingness to work independently Customer service skills Ability to create and deliver executive-level summary reports and presentations IT trained, experience in HL7, integration products e.g. Rhapsody, or experience of XML, Java scripting would be also useful Required Experience & Education Bachelor's degree Experience within an IT or software providers organisation or implementation Moderate experience in a project management environment is desirable Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
07/07/2026
Full time
Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function- to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Role Description: To implement the Clinisys Software and associated applications into laboratories and other clients as directed by the Project Manager to satisfy the customer and business requirements To act in a consultative role, with the customer, in configuring the Clinisys Software to enhance the workflow of the laboratory. To lead on analyser interfacing with the customer To be an instrumental element in the functional development of the Clinisys Products. To keep abreast of ongoing and future Laboratory regulations, working practices, products and technologies. To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with the Delivery leadership. Where applicable to carry out project-based activity as directed to satisfy the customer and business requirements. Responsibilities: To comply with the Clinisys codes of conduct and guidelines. To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner. To understand our Customers' workflow, advise and assist with Clinisys products and configuration to facilitate these needs. To map, configure, troubleshoot, and connect analysers to the relevant middleware and Winpath LIMS To be fully conversant with the functionality of the product of your discipline To be conversant with the core functionality of all products Assist Project manager with the implementation; that will include time management, resource planning and working with Customer representatives. Use AI enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of customer and leadership level summaries, in support of efficient and high quality implementations within an AI first operating environment. Apply and advocate responsible AI usage in delivery and customer engagements, ensuring day to day use of AI tools aligns with Clinisys' AI governance, data protection, and quality standards, and escalating any risks, concerns, or non compliance to the Project Manager or Delivery leadership. Consistently meet and sustain performance against the established utilization target, ensuring optimal time allocation on projects while minimizing non-productive periods. Comprehend the Customers' requirements as specified in the Project Initiation Document (PID). Contribute to the development of the Software product To make recommendations based on customer feedback with regard to software changes and enhancements. Deliver relevant training courses for key users, as required. To attend team meetings and agreed training courses. To be responsive to reasonable requests from your line manager or project managers. Contribute to and support team members and build knowledge base. Knowledge, Skills & Abilities: Skills needed to be successful BMS 2 or above status in the UK Healthcare sector. Equivalent standing or experience in other sectors such as life sciences and public health Ability to travel throughout the UK and where appropriate, abroad Driving Licence A working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. With a good understanding of core AI concepts and demonstrable ability to use AI tools to support day to day tasks. Strong motivational skills - can deliver the tasks in difficult circumstances Excellent verbal and written communication skills; including communicating with technical and non technical clients and staff at all organisational levels High levels of commitment and ability to take action when necessary Ability and willingness to work independently Customer service skills Ability to create and deliver executive-level summary reports and presentations IT trained, experience in HL7, integration products e.g. Rhapsody, or experience of XML, Java scripting would be also useful Required Experience & Education Bachelor's degree Experience within an IT or software providers organisation or implementation Moderate experience in a project management environment is desirable Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repeatedly deliver to all disciplines end to end - at scale. Fostering healthier communities. Responsibilities To implement the Clinisys ICE Application and associated modules into healthcare organisations and community care as directed by the Project Manager to satisfy customer and business requirements To act in a consultative role with the customer in configuring the Clinisys ICE Application to enhance the workflow of order communications, requesting, and results reporting To lead on interfacing activities relevant to ICE, working alongside the customer To be an instrumental element in the functional development of the Clinisys ICE Product To keep abreast of ongoing and future healthcare workflows, regulations, and technologies relevant to order communications and pathology requesting To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with Delivery leadership Where applicable, to carry out project based activity as directed to satisfy customer and business requirements To comply with Clinisys codes of conduct and guidelines To understand, comply, and develop with customer and Clinisys procedures, working practices, and directives in a timely manner To understand customer workflows and advise and assist with ICE product configuration to facilitate these needs To map, configure, troubleshoot, and connect ICE workflows and interfaces to relevant systems including middleware and Winpath LIMS To be fully conversant with the functionality of the product of your discipline (ICE) To be conversant with the core functionality of all products Assist Project Manager with implementation activities, including time management, resource planning, and working with customer representatives Use AI enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of summaries Apply and advocate responsible AI usage in delivery and customer engagements, aligned with Clinisys governance and data protection standards Consistently meet and sustain performance against utilisation targets Comprehend customer requirements as specified in the Project Initiation Document (PID) Make recommendations based on customer feedback regarding ICE software changes and enhancements Deliver relevant training courses for key users, as required Attend team meetings and training courses Be responsive to reasonable requests from line manager or project managers Contribute to and support team members and build knowledge base Skills needed to be successful Previous 2-5 years Ordercomms experience Equivalent standing or experience in sectors such as life sciences, public health, or clinical systems supporting order communications Ability to travel throughout the UK and where appropriate abroad Driving licence Working knowledge of Artificial Intelligence (AI) technologies and ability to leverage them in delivery Strong motivational skills and ability to deliver tasks in difficult circumstances Excellent verbal and written communication skills across technical and non technical stakeholders High levels of commitment and ability to take action when necessary Ability and willingness to work independently Strong customer service skills Ability to create and deliver executive level summaries and presentations IT knowledge including: HL7 Integration products (e.g. Rhapsody) Experience with XML or scripting (desirable) Microsoft SQL skills Awareness of interfacing between ICE, LIMS, and other clinical systems Required Experience & Education Bachelor's degree Experience within an IT/software provider organisation or implementation environment Experience working with or supporting clinical systems such as ICE, LIMS, or similar healthcare applications is desirable Moderate experience in a project management environment is desirable Any equivalent combination of education and/or experience providing the required knowledge, skills, and abilities may be substituted This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
07/07/2026
Full time
Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repeatedly deliver to all disciplines end to end - at scale. Fostering healthier communities. Responsibilities To implement the Clinisys ICE Application and associated modules into healthcare organisations and community care as directed by the Project Manager to satisfy customer and business requirements To act in a consultative role with the customer in configuring the Clinisys ICE Application to enhance the workflow of order communications, requesting, and results reporting To lead on interfacing activities relevant to ICE, working alongside the customer To be an instrumental element in the functional development of the Clinisys ICE Product To keep abreast of ongoing and future healthcare workflows, regulations, and technologies relevant to order communications and pathology requesting To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with Delivery leadership Where applicable, to carry out project based activity as directed to satisfy customer and business requirements To comply with Clinisys codes of conduct and guidelines To understand, comply, and develop with customer and Clinisys procedures, working practices, and directives in a timely manner To understand customer workflows and advise and assist with ICE product configuration to facilitate these needs To map, configure, troubleshoot, and connect ICE workflows and interfaces to relevant systems including middleware and Winpath LIMS To be fully conversant with the functionality of the product of your discipline (ICE) To be conversant with the core functionality of all products Assist Project Manager with implementation activities, including time management, resource planning, and working with customer representatives Use AI enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of summaries Apply and advocate responsible AI usage in delivery and customer engagements, aligned with Clinisys governance and data protection standards Consistently meet and sustain performance against utilisation targets Comprehend customer requirements as specified in the Project Initiation Document (PID) Make recommendations based on customer feedback regarding ICE software changes and enhancements Deliver relevant training courses for key users, as required Attend team meetings and training courses Be responsive to reasonable requests from line manager or project managers Contribute to and support team members and build knowledge base Skills needed to be successful Previous 2-5 years Ordercomms experience Equivalent standing or experience in sectors such as life sciences, public health, or clinical systems supporting order communications Ability to travel throughout the UK and where appropriate abroad Driving licence Working knowledge of Artificial Intelligence (AI) technologies and ability to leverage them in delivery Strong motivational skills and ability to deliver tasks in difficult circumstances Excellent verbal and written communication skills across technical and non technical stakeholders High levels of commitment and ability to take action when necessary Ability and willingness to work independently Strong customer service skills Ability to create and deliver executive level summaries and presentations IT knowledge including: HL7 Integration products (e.g. Rhapsody) Experience with XML or scripting (desirable) Microsoft SQL skills Awareness of interfacing between ICE, LIMS, and other clinical systems Required Experience & Education Bachelor's degree Experience within an IT/software provider organisation or implementation environment Experience working with or supporting clinical systems such as ICE, LIMS, or similar healthcare applications is desirable Moderate experience in a project management environment is desirable Any equivalent combination of education and/or experience providing the required knowledge, skills, and abilities may be substituted This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end to end - at scale. Fostering healthier communities. Role Description: To act in a consultative role, to inspire, lead and collaboratively work with customers, colleagues and partners in configuring the Clinisys software package to enhance the workflow of the clinical laboratory with Practice knowledge. To keep abreast of ongoing and future laboratory regulations, working practices, products and technologies within the pathology discipline. To provide technical assistance to the implementation of complex distributed environments with private, hybrid and cloud platforms. To be the key technical subject matter expert in the design and deployment of the Clinisys LIMS Solution into Healthcare organisations within the UK and Republic of Ireland to satisfy the customer and business requirements. To act in a consultative role, to inspire, lead and collaboratively work with customers, colleagues and partners in configuring the Clinisys software package to enhance the workflow of the clinical laboratory with Practice knowledge. Identify opportunities within customer solutions and internal delivery processes where AI technologies can add measurable value, such as automation, decision support, data validation, anomaly detection, or operational efficiency. Responsibilities: Professional Services - World class delivery is at heart of what we do, ensure our delivery teams are well equipped with tools for automation and standardised roll outs and configuration. To utilise and continue to develop the standardised methodology for replicable deployment of the Clinisys product suite. Collaborate with multiple internal and external stakeholders to encompass a unified and scalable solution. To understand and analyse client workflows and document a cohesive solution to achieve their projected target operating model utilising the best features and working practices of our software. To be conversant with functionality of Clinisys product suite. Comprehend the Customers' requirements as specified in the PID (Project Initiation Document) and the design document presented at the Sales stage. Continual customer engagement to promote: Solution design. Solution build and unit testing. Solution end to end validation. Solution transition into Service. Demonstrating and promoting Clinisys core values of Simplicity, Promises, Customers and Teamwork. Assessment and maintenance of Quality Assurance throughout the deployment lifecycle. To identify opportunities within the SA scope where AI technology can add value. AI Responsibilities Identify and assess opportunities where AI and machine learning can improve operational efficiency, decision-making, or user experience. Act as a technical authority to define how AI components integrate into existing application, infrastructure, and data architectures. Assess risks associated with AI usage, including data quality, bias, model transparency, and operational impact, and ensure appropriate mitigations are designed in. Promote AI literacy within the Solution Architect team and wider delivery teams by contributing to guidance, training materials, and knowledge sharing. Stay informed on emerging AI capabilities and tools, advising on practical, value-driven adoption rather than technology for its own sake. Knowledge, Skills & Abilities: Strong motivational skills - can deliver the tasks in difficult circumstances. Excellent communications skills, able to articulate and document complex information suitable for a wide range of audiences and stakeholders. High levels of commitment and ability to take action when necessary. Ability and willingness to work independently. Excellent customer attentiveness and client facing experience. Ability to provide strategic influence across groups, projects and products to implement cost effective technology solutions to solve complex business problems. Ability to create and deliver executive level summary reports and presentations. Experience of Clinisys product suite. Experience in deployment of complex applications, data environments and automated solutions. Hands on experience for Basic oracle script writing, Business Objects, Healthcare integration solutions and messaging (HL7, FHIR), Analyser Data Managers. Experience with Azure, cloud and hybrid platforms. The ability to diagnose, isolate and resolve complex solution issues. Strong planning and organisational skills. Understanding of healthcare pathology laboratory workflows, regulatory requirements, equipment and emerging trends. The ability to make balanced technical decisions based on commercial/timescale impact to the project. Ownership and development of personal skills, training and career development - a strong sense of continuous personal improvement. Flexibility - willingness to travel and work away from home (Woking office and customer sites) if required. Education and Experience: Bachelor's degree. Experience in the UK or Ireland Health sectors. Experience in Healthcare LIMS management. Moderate experience within an IT or software providers organisation. Moderate experience in a project management environment is desirable. Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.
07/07/2026
Full time
Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end to end - at scale. Fostering healthier communities. Role Description: To act in a consultative role, to inspire, lead and collaboratively work with customers, colleagues and partners in configuring the Clinisys software package to enhance the workflow of the clinical laboratory with Practice knowledge. To keep abreast of ongoing and future laboratory regulations, working practices, products and technologies within the pathology discipline. To provide technical assistance to the implementation of complex distributed environments with private, hybrid and cloud platforms. To be the key technical subject matter expert in the design and deployment of the Clinisys LIMS Solution into Healthcare organisations within the UK and Republic of Ireland to satisfy the customer and business requirements. To act in a consultative role, to inspire, lead and collaboratively work with customers, colleagues and partners in configuring the Clinisys software package to enhance the workflow of the clinical laboratory with Practice knowledge. Identify opportunities within customer solutions and internal delivery processes where AI technologies can add measurable value, such as automation, decision support, data validation, anomaly detection, or operational efficiency. Responsibilities: Professional Services - World class delivery is at heart of what we do, ensure our delivery teams are well equipped with tools for automation and standardised roll outs and configuration. To utilise and continue to develop the standardised methodology for replicable deployment of the Clinisys product suite. Collaborate with multiple internal and external stakeholders to encompass a unified and scalable solution. To understand and analyse client workflows and document a cohesive solution to achieve their projected target operating model utilising the best features and working practices of our software. To be conversant with functionality of Clinisys product suite. Comprehend the Customers' requirements as specified in the PID (Project Initiation Document) and the design document presented at the Sales stage. Continual customer engagement to promote: Solution design. Solution build and unit testing. Solution end to end validation. Solution transition into Service. Demonstrating and promoting Clinisys core values of Simplicity, Promises, Customers and Teamwork. Assessment and maintenance of Quality Assurance throughout the deployment lifecycle. To identify opportunities within the SA scope where AI technology can add value. AI Responsibilities Identify and assess opportunities where AI and machine learning can improve operational efficiency, decision-making, or user experience. Act as a technical authority to define how AI components integrate into existing application, infrastructure, and data architectures. Assess risks associated with AI usage, including data quality, bias, model transparency, and operational impact, and ensure appropriate mitigations are designed in. Promote AI literacy within the Solution Architect team and wider delivery teams by contributing to guidance, training materials, and knowledge sharing. Stay informed on emerging AI capabilities and tools, advising on practical, value-driven adoption rather than technology for its own sake. Knowledge, Skills & Abilities: Strong motivational skills - can deliver the tasks in difficult circumstances. Excellent communications skills, able to articulate and document complex information suitable for a wide range of audiences and stakeholders. High levels of commitment and ability to take action when necessary. Ability and willingness to work independently. Excellent customer attentiveness and client facing experience. Ability to provide strategic influence across groups, projects and products to implement cost effective technology solutions to solve complex business problems. Ability to create and deliver executive level summary reports and presentations. Experience of Clinisys product suite. Experience in deployment of complex applications, data environments and automated solutions. Hands on experience for Basic oracle script writing, Business Objects, Healthcare integration solutions and messaging (HL7, FHIR), Analyser Data Managers. Experience with Azure, cloud and hybrid platforms. The ability to diagnose, isolate and resolve complex solution issues. Strong planning and organisational skills. Understanding of healthcare pathology laboratory workflows, regulatory requirements, equipment and emerging trends. The ability to make balanced technical decisions based on commercial/timescale impact to the project. Ownership and development of personal skills, training and career development - a strong sense of continuous personal improvement. Flexibility - willingness to travel and work away from home (Woking office and customer sites) if required. Education and Experience: Bachelor's degree. Experience in the UK or Ireland Health sectors. Experience in Healthcare LIMS management. Moderate experience within an IT or software providers organisation. Moderate experience in a project management environment is desirable. Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted. This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.
Clinisys in the UK is hiring for a technical role focusing on enhancing clinical laboratory workflows through their software. The successful candidate will be responsible for the design and deployment of the Clinisys LIMS Solution, needing expertise in AI technologies and healthcare paths. Applicants should have a strong communication background, motivational skills, and a Bachelor's degree. Experience in healthcare LIMS management is preferred. The company offers a dynamic work environment, emphasizing innovation in diagnostic informatics.
07/07/2026
Full time
Clinisys in the UK is hiring for a technical role focusing on enhancing clinical laboratory workflows through their software. The successful candidate will be responsible for the design and deployment of the Clinisys LIMS Solution, needing expertise in AI technologies and healthcare paths. Applicants should have a strong communication background, motivational skills, and a Bachelor's degree. Experience in healthcare LIMS management is preferred. The company offers a dynamic work environment, emphasizing innovation in diagnostic informatics.