Waste Managed Ltd is looking for a Salesforce Administrator to join their team in Newcastle upon Tyne. The role involves maintaining and improving the Salesforce estate, requiring expertise in Sales and Service Cloud along with strong problem-solving skills. This position offers hybrid working arrangements with a minimum of 3 days in the office and competitive salary and benefits package, all while contributing to a collaborative team environment.
04/06/2026
Full time
Waste Managed Ltd is looking for a Salesforce Administrator to join their team in Newcastle upon Tyne. The role involves maintaining and improving the Salesforce estate, requiring expertise in Sales and Service Cloud along with strong problem-solving skills. This position offers hybrid working arrangements with a minimum of 3 days in the office and competitive salary and benefits package, all while contributing to a collaborative team environment.
Job Title: Salesforce Administrator Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Salesforce Administrator you will be part of a small team responsible for the maintenance, support, and continuous improvement of the Everything Managed Salesforce estate. This will involve working closely with other members of the IT department, internal stakeholders, and third parties to ensure a quality service that supports the evolving needs of our business. Responsibilities Manage and maintain a heavily customised Salesforce org, ensuring system stability and performance. Implement and update custom objects, fields, workflows, validation rules and flows. Manage complex configurations, including integrations with third-party systems and customisations. Improve user productivity through the enhancement of page layouts, lightning components, and user interfaces. Improve the use of Sales Cloud by adopting standard Salesforce Sales functionality and best practice processes. Enhance Service Cloud for case management, knowledge management, and customer support processes. Support Marketing Cloud Engagement by maintaining audience segments, journeys, and integrations with other systems. Actively participate with other members of the Salesforce technical team in project deliverables to migrate legacy customisations to standard Salesforce OOB functionality or best practices customisations. Provide day-to-day internal user support, troubleshooting, and best practice guidance. Conduct regular training sessions to improve user adoption and proficiency across the business. Provide new and improved reports and dashboards and end user training in the creation and use of reports to provide actionable insights. Work closely with cross-functional teams to gather requirements, define project scope, and deliver solutions on time. Develop and maintain documentation, including training materials and technical guides. Contribute to knowledge sharing within the IT team. Skills and Experience Proven experience as a Salesforce Administrator in a heavily customised Salesforce environment. Demonstrable experience with multi-cloud Salesforce orgs. Proficiency in Sales Cloud (must have), Service Cloud (must have), Marketing Cloud (good to have) and Experience Cloud (nice to have). Salesforce Administrator certification as a minimum, with additional certifications preferred. Familiarity with Apex, Visualforce, and SOQL is beneficial but not essential, this would be to support investigations or change impact, you would not be expected to originate code. Must have hands on experience with automation tools such as Flow and Workflow Rules. Strong understand of Salesforce best practices and governance. Experience of replacing legacy code based customisations (Apex, Aura, LWC) with standard functionality or declarative customisations would be beneficial. Understanding of data management, deduplication, data migration and import/export processes. Experience of managing AppExchange solutions (Conga) and integrations with third party systems (e.g. ERP, Marketing Automation). Excellent analytical and problem solving skills, and attention to detail. Ability to work independently and as part of a team collaboratively in a dynamic environment. Demonstrable ability to prioritise tasks and work effectively in a fast paced environment. Good communication and interpersonal skills. What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office. Collaborative team environment within a growing technology function. Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds. Competitive salary and benefits package.
04/06/2026
Full time
Job Title: Salesforce Administrator Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Salesforce Administrator you will be part of a small team responsible for the maintenance, support, and continuous improvement of the Everything Managed Salesforce estate. This will involve working closely with other members of the IT department, internal stakeholders, and third parties to ensure a quality service that supports the evolving needs of our business. Responsibilities Manage and maintain a heavily customised Salesforce org, ensuring system stability and performance. Implement and update custom objects, fields, workflows, validation rules and flows. Manage complex configurations, including integrations with third-party systems and customisations. Improve user productivity through the enhancement of page layouts, lightning components, and user interfaces. Improve the use of Sales Cloud by adopting standard Salesforce Sales functionality and best practice processes. Enhance Service Cloud for case management, knowledge management, and customer support processes. Support Marketing Cloud Engagement by maintaining audience segments, journeys, and integrations with other systems. Actively participate with other members of the Salesforce technical team in project deliverables to migrate legacy customisations to standard Salesforce OOB functionality or best practices customisations. Provide day-to-day internal user support, troubleshooting, and best practice guidance. Conduct regular training sessions to improve user adoption and proficiency across the business. Provide new and improved reports and dashboards and end user training in the creation and use of reports to provide actionable insights. Work closely with cross-functional teams to gather requirements, define project scope, and deliver solutions on time. Develop and maintain documentation, including training materials and technical guides. Contribute to knowledge sharing within the IT team. Skills and Experience Proven experience as a Salesforce Administrator in a heavily customised Salesforce environment. Demonstrable experience with multi-cloud Salesforce orgs. Proficiency in Sales Cloud (must have), Service Cloud (must have), Marketing Cloud (good to have) and Experience Cloud (nice to have). Salesforce Administrator certification as a minimum, with additional certifications preferred. Familiarity with Apex, Visualforce, and SOQL is beneficial but not essential, this would be to support investigations or change impact, you would not be expected to originate code. Must have hands on experience with automation tools such as Flow and Workflow Rules. Strong understand of Salesforce best practices and governance. Experience of replacing legacy code based customisations (Apex, Aura, LWC) with standard functionality or declarative customisations would be beneficial. Understanding of data management, deduplication, data migration and import/export processes. Experience of managing AppExchange solutions (Conga) and integrations with third party systems (e.g. ERP, Marketing Automation). Excellent analytical and problem solving skills, and attention to detail. Ability to work independently and as part of a team collaboratively in a dynamic environment. Demonstrable ability to prioritise tasks and work effectively in a fast paced environment. Good communication and interpersonal skills. What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office. Collaborative team environment within a growing technology function. Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds. Competitive salary and benefits package.
Job Title: Junior Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Junior Salesforce Developer, you will join a small, experienced Salesforce team, working within the Everything Managed IT function. The role offers an ideal entry point for someone with some Salesforce development experience who wants to grow their skills in a real-world, heavily customised multi-cloud org. Your primary focus will be managing the Salesforce support queue for approximately 200 internal users. Critically, this is not a traditional helpdesk role: you will be expected to go beyond triage and investigate issues to their root cause, resolving them directly in Apex scripts, configuration or Flow where you are able to do so, and working with the wider team on more complex fixes. Over time, you will build a thorough understanding of our Salesforce estate and take on increasing development responsibility. Salesforce certification is not a prerequisite. If you have one, great - if not, Everything Managed will actively support you in obtaining the certifications relevant to your role. Responsibilities Act as the first point of contact for Salesforce support requests from approximately 200 internal users, logging, categorising, and triaging incoming tickets. Manage the support queue day-to-day: keeping tickets up to date, setting user expectations, and ensuring nothing is left unresolved or without communication. Investigate reported issues thoroughly to identify root cause - not just the immediate symptom - using Salesforce debug logs, Flow error emails, validation rule traces, and SOQL queries as appropriate. Resolve issues directly where the fix is within your capability, including Apex adjustments, Flow corrections, validation rule changes, field-level fixes, and configuration updates. Collaborate with the Salesforce Administrator and senior Salesforce Developers on more complex fixes, contributing your investigation findings to accelerate their resolution. Identify recurring issues and patterns in the ticket queue and propose or implement preventative fixes to reduce repeat incidents. Assist with the testing and deployment of changes, including writing and executing test scenarios in sandbox and supporting the promotion of fixes to production. Provide clear written updates to users throughout the lifecycle of their tickets, translating technical investigation findings into plain language. Contribute to internal technical documentation, including known issues, resolution steps, and root cause summaries. Maintain awareness of Salesforce releases and flag any items that may affect the existing org configuration or open issues. Work towards Salesforce certification, supported by the business, as part of your professional development. Skills and Experience Essential Some hands on experience with Salesforce in a development capacity - for example, writing or modifying Flows, basic Apex, or working with custom objects and configuration. A genuine interest in Salesforce development and a clear motivation to build expertise and progress towards certification. Methodical, structured approach to investigating and diagnosing technical problems in a support first role. Ability to read and interpret Salesforce error messages, debug logs, or SOQL queries at a basic level. Strong written communication skills - able to explain technical findings clearly to non technical users and to write concise, actionable investigation notes for developers. Comfortable managing and prioritising multiple open tickets in a fast paced environment. Willingness to work collaboratively within a small technical team and to learn from more senior colleagues. Desirable Any Salesforce certification (e.g. Administrator, Platform Developer I, Associate) - the business will support and fund the relevant certification for the right candidate. Experience working with Sales Cloud, Service Cloud, or a multi cloud Salesforce org. Familiarity with Apex triggers, classes, or batch jobs - even in an educational or personal project context. Exposure to Lightning Web Components (LWC) or Aura components. Experience with Salesforce data tools (Data Loader, Data Import Wizard) and an understanding of data integrity principles. Familiarity with version control (e.g. Git) or Salesforce DX tooling. Exposure to AppExchange solutions (e.g. Conga) or third party integrations. Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office A structured development path within a supportive, experienced Salesforce team Fully funded Salesforce certification - examination costs covered by the business Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Collaborative team environment within a growing technology function Competitive salary and benefits package
30/05/2026
Full time
Job Title: Junior Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Junior Salesforce Developer, you will join a small, experienced Salesforce team, working within the Everything Managed IT function. The role offers an ideal entry point for someone with some Salesforce development experience who wants to grow their skills in a real-world, heavily customised multi-cloud org. Your primary focus will be managing the Salesforce support queue for approximately 200 internal users. Critically, this is not a traditional helpdesk role: you will be expected to go beyond triage and investigate issues to their root cause, resolving them directly in Apex scripts, configuration or Flow where you are able to do so, and working with the wider team on more complex fixes. Over time, you will build a thorough understanding of our Salesforce estate and take on increasing development responsibility. Salesforce certification is not a prerequisite. If you have one, great - if not, Everything Managed will actively support you in obtaining the certifications relevant to your role. Responsibilities Act as the first point of contact for Salesforce support requests from approximately 200 internal users, logging, categorising, and triaging incoming tickets. Manage the support queue day-to-day: keeping tickets up to date, setting user expectations, and ensuring nothing is left unresolved or without communication. Investigate reported issues thoroughly to identify root cause - not just the immediate symptom - using Salesforce debug logs, Flow error emails, validation rule traces, and SOQL queries as appropriate. Resolve issues directly where the fix is within your capability, including Apex adjustments, Flow corrections, validation rule changes, field-level fixes, and configuration updates. Collaborate with the Salesforce Administrator and senior Salesforce Developers on more complex fixes, contributing your investigation findings to accelerate their resolution. Identify recurring issues and patterns in the ticket queue and propose or implement preventative fixes to reduce repeat incidents. Assist with the testing and deployment of changes, including writing and executing test scenarios in sandbox and supporting the promotion of fixes to production. Provide clear written updates to users throughout the lifecycle of their tickets, translating technical investigation findings into plain language. Contribute to internal technical documentation, including known issues, resolution steps, and root cause summaries. Maintain awareness of Salesforce releases and flag any items that may affect the existing org configuration or open issues. Work towards Salesforce certification, supported by the business, as part of your professional development. Skills and Experience Essential Some hands on experience with Salesforce in a development capacity - for example, writing or modifying Flows, basic Apex, or working with custom objects and configuration. A genuine interest in Salesforce development and a clear motivation to build expertise and progress towards certification. Methodical, structured approach to investigating and diagnosing technical problems in a support first role. Ability to read and interpret Salesforce error messages, debug logs, or SOQL queries at a basic level. Strong written communication skills - able to explain technical findings clearly to non technical users and to write concise, actionable investigation notes for developers. Comfortable managing and prioritising multiple open tickets in a fast paced environment. Willingness to work collaboratively within a small technical team and to learn from more senior colleagues. Desirable Any Salesforce certification (e.g. Administrator, Platform Developer I, Associate) - the business will support and fund the relevant certification for the right candidate. Experience working with Sales Cloud, Service Cloud, or a multi cloud Salesforce org. Familiarity with Apex triggers, classes, or batch jobs - even in an educational or personal project context. Exposure to Lightning Web Components (LWC) or Aura components. Experience with Salesforce data tools (Data Loader, Data Import Wizard) and an understanding of data integrity principles. Familiarity with version control (e.g. Git) or Salesforce DX tooling. Exposure to AppExchange solutions (e.g. Conga) or third party integrations. Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office A structured development path within a supportive, experienced Salesforce team Fully funded Salesforce certification - examination costs covered by the business Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Collaborative team environment within a growing technology function Competitive salary and benefits package
Waste Managed Ltd in Newcastle upon Tyne is seeking a Salesforce Developer to design and maintain solutions within their Salesforce estate. This role involves working collaboratively in a hybrid model, focusing on integrating and improving Salesforce for approximately 200 internal users. The ideal candidate will have strong Apex and LWC development skills, experience with Salesforce integrations, and relevant certifications. A competitive salary and benefits package is offered.
30/05/2026
Full time
Waste Managed Ltd in Newcastle upon Tyne is seeking a Salesforce Developer to design and maintain solutions within their Salesforce estate. This role involves working collaboratively in a hybrid model, focusing on integrating and improving Salesforce for approximately 200 internal users. The ideal candidate will have strong Apex and LWC development skills, experience with Salesforce integrations, and relevant certifications. A competitive salary and benefits package is offered.
Waste Managed Ltd is looking for a Junior Salesforce Developer to join their team in Newcastle upon Tyne. The role involves managing the Salesforce support queue, diagnosing issues, and collaborating with senior team members. This position is ideal for someone eager to grow their skills within a supportive environment. Working in a hybrid model, the role requires three days in the office. The company offers a structured development path and fully funded Salesforce certification for the right candidate.
30/05/2026
Full time
Waste Managed Ltd is looking for a Junior Salesforce Developer to join their team in Newcastle upon Tyne. The role involves managing the Salesforce support queue, diagnosing issues, and collaborating with senior team members. This position is ideal for someone eager to grow their skills within a supportive environment. Working in a hybrid model, the role requires three days in the office. The company offers a structured development path and fully funded Salesforce certification for the right candidate.
Job Title: Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Salesforce Developer you will be part of a small team responsible for designing, building, and maintaining custom solutions within the Everything Managed Salesforce estate. Working alongside two experienced Salesforce Developers and a Salesforce Administrator, you will deliver high-quality technical solutions that support the evolving needs of approximately 200 internal users across Sales Cloud, Service Cloud, and Marketing Cloud Engagement. You will play a key role in the ongoing migration of legacy Aura and Visualforce customisations to LWC and modern Salesforce solutions, and in the development and maintenance of the integrations that connect Salesforce to the wider technology estate. This is an excellent opportunity for a developer who enjoys working in a complex, real-world Salesforce environment within a collaborative and growing team. Responsibilities Design, develop, and maintain Apex classes, triggers, batch jobs, scheduled jobs, and queueable Apex to support complex business processes. Build and maintain Lightning Web Components (LWC) to enhance the Salesforce user interface and improve productivity for approximately 200 internal users. Lead and contribute to the migration of legacy Aura components and Visualforce pages to LWC and modern Salesforce best practices, in line with the team's ongoing technical improvement programme. Develop and maintain integrations between Salesforce and third-party systems, including ERP and marketing automation platforms, using REST and SOAP APIs, Platform Events, and middleware. Write optimised SOQL and SOSL queries with a strong awareness of Salesforce Governor Limits and platform performance constraints. Collaborate with the Salesforce Administrator to deliver solutions where development and configuration intersect, applying a configuration-first approach and escalating to custom development only where necessary. Work closely with cross-functional stakeholders to gather requirements, produce technical designs, and deliver solutions on time and to a high standard. Participate in and lead code reviews, maintain coding standards, and champion Salesforce development best practices across the team. Support testing, deployment, and release management processes using Salesforce DX, Salesforce CLI, change sets, and Git-based version control. Develop and maintain technical documentation, including solution designs, technical specifications, and developer guides. Provide third-line technical support for complex issues escalated from the Salesforce Administrator or end users. Monitor Salesforce platform releases and proactively assess the impact on the existing org, identifying opportunities for improvement and innovation. Skills and Experience Proven experience as a Salesforce Developer in a complex, heavily customised Salesforce environment. Strong Apex development skills, including triggers, classes, batch jobs, queueable Apex, and future methods (must have). Proficiency in Lightning Web Components (LWC) development (must have). Experience maintaining or refactoring legacy Aura components (good to have). Solid understanding of the Salesforce data model, SOQL, and SOSL. Demonstrable experience integrating Salesforce with external systems via REST/SOAP APIs, Platform Events, and/or middleware. Proficiency in Sales Cloud and Service Cloud development (must have). Familiarity with Marketing Cloud Engagement or Experience Cloud development (good to have). Salesforce Platform Developer I certification as a minimum; Platform Developer II or additional certifications (Administrator, App Builder) preferred. Experience with Salesforce DX, Salesforce CLI, and Git-based version control workflows. Understanding of declarative automation tools (Flow) and the ability to judge when to configure declaratively versus build programmatically. Familiarity with AppExchange solutions and third-party integrations (e.g. Conga, ERP systems, Marketing Automation). Excellent analytical and problem-solving skills with a high level of attention to detail. Ability to translate business requirements into clearly documented technical solutions and communicate effectively with non-technical stakeholders. Ability to work independently and collaboratively as part of a small, fast-paced team. Good communication and interpersonal skills. What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office Collaborative team environment within a growing technology function Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Competitive salary and benefits package
30/05/2026
Full time
Job Title: Salesforce Developer Reports To: Application Development Manager Location: Hybrid - requires 3 days per week in our Newcastle upon Tyne office Job Type: Permanent, Full Time Summary As a Salesforce Developer you will be part of a small team responsible for designing, building, and maintaining custom solutions within the Everything Managed Salesforce estate. Working alongside two experienced Salesforce Developers and a Salesforce Administrator, you will deliver high-quality technical solutions that support the evolving needs of approximately 200 internal users across Sales Cloud, Service Cloud, and Marketing Cloud Engagement. You will play a key role in the ongoing migration of legacy Aura and Visualforce customisations to LWC and modern Salesforce solutions, and in the development and maintenance of the integrations that connect Salesforce to the wider technology estate. This is an excellent opportunity for a developer who enjoys working in a complex, real-world Salesforce environment within a collaborative and growing team. Responsibilities Design, develop, and maintain Apex classes, triggers, batch jobs, scheduled jobs, and queueable Apex to support complex business processes. Build and maintain Lightning Web Components (LWC) to enhance the Salesforce user interface and improve productivity for approximately 200 internal users. Lead and contribute to the migration of legacy Aura components and Visualforce pages to LWC and modern Salesforce best practices, in line with the team's ongoing technical improvement programme. Develop and maintain integrations between Salesforce and third-party systems, including ERP and marketing automation platforms, using REST and SOAP APIs, Platform Events, and middleware. Write optimised SOQL and SOSL queries with a strong awareness of Salesforce Governor Limits and platform performance constraints. Collaborate with the Salesforce Administrator to deliver solutions where development and configuration intersect, applying a configuration-first approach and escalating to custom development only where necessary. Work closely with cross-functional stakeholders to gather requirements, produce technical designs, and deliver solutions on time and to a high standard. Participate in and lead code reviews, maintain coding standards, and champion Salesforce development best practices across the team. Support testing, deployment, and release management processes using Salesforce DX, Salesforce CLI, change sets, and Git-based version control. Develop and maintain technical documentation, including solution designs, technical specifications, and developer guides. Provide third-line technical support for complex issues escalated from the Salesforce Administrator or end users. Monitor Salesforce platform releases and proactively assess the impact on the existing org, identifying opportunities for improvement and innovation. Skills and Experience Proven experience as a Salesforce Developer in a complex, heavily customised Salesforce environment. Strong Apex development skills, including triggers, classes, batch jobs, queueable Apex, and future methods (must have). Proficiency in Lightning Web Components (LWC) development (must have). Experience maintaining or refactoring legacy Aura components (good to have). Solid understanding of the Salesforce data model, SOQL, and SOSL. Demonstrable experience integrating Salesforce with external systems via REST/SOAP APIs, Platform Events, and/or middleware. Proficiency in Sales Cloud and Service Cloud development (must have). Familiarity with Marketing Cloud Engagement or Experience Cloud development (good to have). Salesforce Platform Developer I certification as a minimum; Platform Developer II or additional certifications (Administrator, App Builder) preferred. Experience with Salesforce DX, Salesforce CLI, and Git-based version control workflows. Understanding of declarative automation tools (Flow) and the ability to judge when to configure declaratively versus build programmatically. Familiarity with AppExchange solutions and third-party integrations (e.g. Conga, ERP systems, Marketing Automation). Excellent analytical and problem-solving skills with a high level of attention to detail. Ability to translate business requirements into clearly documented technical solutions and communicate effectively with non-technical stakeholders. Ability to work independently and collaboratively as part of a small, fast-paced team. Good communication and interpersonal skills. What We Offer Hybrid working - minimum 3 days per week in our Newcastle upon Tyne office Collaborative team environment within a growing technology function Opportunity to develop Salesforce expertise across Sales, Service, and Marketing clouds Competitive salary and benefits package