Spectrum.Life
Manchester, Lancashire
About us: Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people's lives. Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 450 people. Our vision is to change and save as many lives as possible. Role Brief: We are seeking an experienced and forward thinking DevOps Lead to own the infrastructure, security, and continuous delivery pipelines that form the backbone of our AI driven projects. This is a critical, hands on role where you will be responsible for building and maintaining a resilient, secure, and highly automated environment across our cloud platforms. You will be the designated expert for all things related to infrastructure and DevOps. Your deep understanding of cloud architecture, security principles, and CI/CD will ensure our engineering teams can build and release software quickly, safely, and efficiently. If you are passionate about automation and leveraging AI to create intelligent, self healing systems, we want to hear from you. Responsibilities: Cloud Infrastructure & Automation Architect, build, and manage scalable and secure infrastructure on AWS using Infrastructure as Code principles, primarily with Terraform. Develop and maintain bespoke automation scripts to accelerate project setup, on demand environment creation, and other operational tasks. Champion and implement solutions like LocalStack to streamline local development and testing workflows for engineers. Provide expert guidance on systems architecture, ensuring our infrastructure is designed for performance, scalability, and resilience. Collaborate with engineering teams to manage and automate the infrastructure for our services, including APIs and databases, ensuring their performance and reliability. CI/CD & Release Management Develop and improve CI/CD pipelines using GitHub Actions, from code commit to production deployment. Integrate and manage automated testing, dependency updates, and security scans within the pipelines to ensure code quality and security. Empower engineers with the tools and automation needed to reduce friction, manage technical debt, and focus on building great products. Define and continuously improve our release processes, ensuring smooth and predictable deployments. Security & Compliance Act as the subject matter expert for security, compliance, and data flows within our cloud infrastructure. Implement and manage security best practices and automated tooling (SAST/DAST, dependency scanning) to protect our applications and data. Oversee the security and compliance of AI related data flows, ensuring that any data sent to third party services is minimized, anonymized, and explicitly not used for external training purposes. Ensure all infrastructure and processes adhere to legal and regulatory requirements, maintaining customer trust and data privacy. Observability & Incident Management Implement and manage a robust observability strategy using tools like Sentry, Datadog, and native cloud services. Configure critical alerting and monitoring (e.g., AWS CloudWatch Alarms) and integrate them with notification services to ensure rapid response. Lead the incident management process for infrastructure related issues, with a focus on root cause analysis and proactive prevention to minimize hotfixes. Champion the use of AI in operations, exploring and implementing tools for anomaly detection, predictive analysis, and automated remediation. Collaborate with our existing core infrastructure engineer on business as usual projects to ensure strategic alignment across the company, while maintaining a primary focus on AI project initiatives. Requirements: Proven experience in a DevOps/Infrastructure Engineering role with a focus on automation. Proficiency in managing cloud infrastructure on AWS. Experience supporting infrastructure for ML/AI projects (MLOps) is highly desirable. Deep, hands on experience with Infrastructure as Code using Terraform. Hands on experience with containerization technologies (Docker, Kubernetes) and networking (VPCs, Load Balancers). Expert level knowledge of building and managing complex CI/CD pipelines, with a strong preference for GitHub Actions. Strong understanding of system architecture, security best practices, and compliance standards. Comfortable with scripting languages (e.g., Python, Bash) to build automation and tooling. Experience with the operational lifecycle of APIs and databases from an infrastructure perspective. Hands on experience with modern observability and error tracking tools such as Sentry, Datadog, Prometheus, or Grafana. You have a deep technical curiosity and a passion for automation. You act as a force multiplier, empowering the engineering team with the tools and processes they need to succeed. You take complete ownership of your domain and are a reliable partner to the engineering teams you support. You are a strategic thinker who can balance speed and safety, enabling developers to move fast without compromising on security or stability. You are a strong communicator who can explain complex technical concepts to a variety of audiences. You are proactive in identifying potential issues, reducing technical debt, and improving the overall development lifecycle. Benefits of working at SPECTRUM.LIFE Full time permanent contract Work from home Competitive salary (dependent on experience) + employee benefits Continuous professional development and training opportunities. 25 days of annual leave 24/7 EAP and a wide range of health and wellbeing supports Extensive list of employee perks and benefits:
About us: Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people's lives. Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 450 people. Our vision is to change and save as many lives as possible. Role Brief: We are seeking an experienced and forward thinking DevOps Lead to own the infrastructure, security, and continuous delivery pipelines that form the backbone of our AI driven projects. This is a critical, hands on role where you will be responsible for building and maintaining a resilient, secure, and highly automated environment across our cloud platforms. You will be the designated expert for all things related to infrastructure and DevOps. Your deep understanding of cloud architecture, security principles, and CI/CD will ensure our engineering teams can build and release software quickly, safely, and efficiently. If you are passionate about automation and leveraging AI to create intelligent, self healing systems, we want to hear from you. Responsibilities: Cloud Infrastructure & Automation Architect, build, and manage scalable and secure infrastructure on AWS using Infrastructure as Code principles, primarily with Terraform. Develop and maintain bespoke automation scripts to accelerate project setup, on demand environment creation, and other operational tasks. Champion and implement solutions like LocalStack to streamline local development and testing workflows for engineers. Provide expert guidance on systems architecture, ensuring our infrastructure is designed for performance, scalability, and resilience. Collaborate with engineering teams to manage and automate the infrastructure for our services, including APIs and databases, ensuring their performance and reliability. CI/CD & Release Management Develop and improve CI/CD pipelines using GitHub Actions, from code commit to production deployment. Integrate and manage automated testing, dependency updates, and security scans within the pipelines to ensure code quality and security. Empower engineers with the tools and automation needed to reduce friction, manage technical debt, and focus on building great products. Define and continuously improve our release processes, ensuring smooth and predictable deployments. Security & Compliance Act as the subject matter expert for security, compliance, and data flows within our cloud infrastructure. Implement and manage security best practices and automated tooling (SAST/DAST, dependency scanning) to protect our applications and data. Oversee the security and compliance of AI related data flows, ensuring that any data sent to third party services is minimized, anonymized, and explicitly not used for external training purposes. Ensure all infrastructure and processes adhere to legal and regulatory requirements, maintaining customer trust and data privacy. Observability & Incident Management Implement and manage a robust observability strategy using tools like Sentry, Datadog, and native cloud services. Configure critical alerting and monitoring (e.g., AWS CloudWatch Alarms) and integrate them with notification services to ensure rapid response. Lead the incident management process for infrastructure related issues, with a focus on root cause analysis and proactive prevention to minimize hotfixes. Champion the use of AI in operations, exploring and implementing tools for anomaly detection, predictive analysis, and automated remediation. Collaborate with our existing core infrastructure engineer on business as usual projects to ensure strategic alignment across the company, while maintaining a primary focus on AI project initiatives. Requirements: Proven experience in a DevOps/Infrastructure Engineering role with a focus on automation. Proficiency in managing cloud infrastructure on AWS. Experience supporting infrastructure for ML/AI projects (MLOps) is highly desirable. Deep, hands on experience with Infrastructure as Code using Terraform. Hands on experience with containerization technologies (Docker, Kubernetes) and networking (VPCs, Load Balancers). Expert level knowledge of building and managing complex CI/CD pipelines, with a strong preference for GitHub Actions. Strong understanding of system architecture, security best practices, and compliance standards. Comfortable with scripting languages (e.g., Python, Bash) to build automation and tooling. Experience with the operational lifecycle of APIs and databases from an infrastructure perspective. Hands on experience with modern observability and error tracking tools such as Sentry, Datadog, Prometheus, or Grafana. You have a deep technical curiosity and a passion for automation. You act as a force multiplier, empowering the engineering team with the tools and processes they need to succeed. You take complete ownership of your domain and are a reliable partner to the engineering teams you support. You are a strategic thinker who can balance speed and safety, enabling developers to move fast without compromising on security or stability. You are a strong communicator who can explain complex technical concepts to a variety of audiences. You are proactive in identifying potential issues, reducing technical debt, and improving the overall development lifecycle. Benefits of working at SPECTRUM.LIFE Full time permanent contract Work from home Competitive salary (dependent on experience) + employee benefits Continuous professional development and training opportunities. 25 days of annual leave 24/7 EAP and a wide range of health and wellbeing supports Extensive list of employee perks and benefits:
Spectrum.Life
Manchester, Lancashire
Role Brief: Our telephony infrastructure is central to everything we do. The calls we receive are sensitive in nature, and the availability of our phone services is directly linked to our ability to support people when they need it most. The performance, reliability, and administration of our telecoms platform is therefore a critical function within the business. This role sits within the IT function and reports directly to the Head of IT. The Telecoms and Call Centre Specialist is responsible for the day-to-day administration, configuration, monitoring, and improvement of the Spectrum.Life telephony platform, built on Asterisk and FreePBX and managed in partnership with our telecoms provider. The role covers call queue management, IVR configuration, agent reporting, wallboard development, and call statistics production. It requires a technically capable individual who understands the operational demands of a high-availability call centre environment and can translate that understanding into reliable, well-documented system administration. As Spectrum.Life expands, this role will extend across all active markets. The person appointed will work closely with the Head of IT, the telecoms vendor team, and operational stakeholders to ensure telephony performance meets contracted SLAs and supports the quality of service our clients depend on. Responsibilities: PBX Administration Day-to-day administration of the Asterisk/FreePBX platform, including extension management, dial plan configuration, and IVR setup Manage and maintain call queues, ring groups, and routing logic across all active DDIs Coordinate with telecoms vendor for system changes, fault escalation, and SLA-governed incident resolution Carry out configuration changes in line with the Release and Deployment SOP, ensuring changes are tested and documented before production deployment Maintain system documentation and update the Telecommunications Management SOP required Call Centre Operations Monitor and manage inbound call queue performance, including agent availability, call wait times, and abandon rates Configure and maintain agent pause codes and operational states to support accurate reporting of agent activity Support the operational team with call flow changes, queue adjustments, and IVR prompt updates in response to business need Liaise with service teams to ensure call routing and queue configuration reflects current operational requirements across Ireland, UK, and Australia Reporting and Call Statistics Produce regular call statistics and performance reports for operational and management stakeholders Maintain and develop the call statistics recording system, which processes PBX event webhooks to calculate agent state durations across pause codes for KPI reporting Support the development of automated reporting pipelines, working alongside the Data function where applicable Ensure reporting is accurate, timely, and aligned to the metrics that matter to the business Wallboard Development and Maintenance Administer and maintain the live call centre wallboard, which displays agent activity, queue status, and daily call totals for operational visibility Develop new wallboard views and features, including call queue information such as agents available versus calls waiting Work with the Head of IT on iterative improvements to the wallboard, built in PHP with a server-side cached data layer and JavaScript client Ensure the wallboard remains stable, accurate, and performant in a production environment Monitoring, Availability, and Incident Management Monitor telephony system health and DDI availability, acting promptly on alerts or anomalies Support P1 and P2 telephony incident response in line with the Incident Management SOP and Information Security Incident Response Policy Maintain awareness of the telecoms vendor SLA and support the Head of IT in ensuring the vendor meets its contractual obligations Maintain line issues registers and contribute to post-incident reviews Requirements: Demonstrable hands-on experience administering Asterisk and FreePBX in a production environment Experience managing call centre queues, IVR configuration, DDI routing, and dial plan logic Practical experience producing call centre reports and working with call data, either from QueueMetrics, CDR records, or equivalent reporting tools Experience developing or maintaining operational dashboards or wallboards, with an understanding of real-time data presentation Comfortable working with PHP or equivalent server-side scripting for telephony integrations and data handling Able to read and interpret call flow logic, PBX event data, and system logs to diagnose and resolve faults Strong written documentation skills; able to produce and maintain SOPs and configuration records to an auditable standard Experience working with a managed telecoms provider and managing vendor relationships against SLA obligations Desirable: Experience with SIP trunk configuration and multi-instance PBX environments Familiarity with QueueMetrics or similar call centre analytics platforms Experience with webhook-driven integrations and event-based data capture from PBX systems Experience with DDI testing tools or automated telephony testing processes Working knowledge of JavaScript for front-end wallboard or dashboard development Exposure to multi-market telephony operations, particularly across UK, Ireland, or Australia Understanding of ITIL service management principles, particularly incident and change management What are the benefits of working at SPECTRUM.LIFE? Full-time permanent contract Work from home Competitive salary (Dependent on experience) + employee benefits Continuous professional development and training opportunities. 25 days annual leave 24/7 EAP and a wide range of health and wellbeing supports Extensive list of employee perks and benefits: Your profile Methodical and detail-oriented; understands that accuracy in telephony configuration has direct operational consequences Self-sufficient in a remote working environment; able to manage own workload and prioritise without close supervision Clear communicator across technical and non-technical audiences; able to explain telephony issues in plain language to operational stakeholders Proactive in identifying and resolving issues before they escalated to outages Comfortable working within a structured change management process and maintaining accurate records Collaborative; willing to work alongside vendor contacts, the Data function, and operational teams to deliver improvements
Role Brief: Our telephony infrastructure is central to everything we do. The calls we receive are sensitive in nature, and the availability of our phone services is directly linked to our ability to support people when they need it most. The performance, reliability, and administration of our telecoms platform is therefore a critical function within the business. This role sits within the IT function and reports directly to the Head of IT. The Telecoms and Call Centre Specialist is responsible for the day-to-day administration, configuration, monitoring, and improvement of the Spectrum.Life telephony platform, built on Asterisk and FreePBX and managed in partnership with our telecoms provider. The role covers call queue management, IVR configuration, agent reporting, wallboard development, and call statistics production. It requires a technically capable individual who understands the operational demands of a high-availability call centre environment and can translate that understanding into reliable, well-documented system administration. As Spectrum.Life expands, this role will extend across all active markets. The person appointed will work closely with the Head of IT, the telecoms vendor team, and operational stakeholders to ensure telephony performance meets contracted SLAs and supports the quality of service our clients depend on. Responsibilities: PBX Administration Day-to-day administration of the Asterisk/FreePBX platform, including extension management, dial plan configuration, and IVR setup Manage and maintain call queues, ring groups, and routing logic across all active DDIs Coordinate with telecoms vendor for system changes, fault escalation, and SLA-governed incident resolution Carry out configuration changes in line with the Release and Deployment SOP, ensuring changes are tested and documented before production deployment Maintain system documentation and update the Telecommunications Management SOP required Call Centre Operations Monitor and manage inbound call queue performance, including agent availability, call wait times, and abandon rates Configure and maintain agent pause codes and operational states to support accurate reporting of agent activity Support the operational team with call flow changes, queue adjustments, and IVR prompt updates in response to business need Liaise with service teams to ensure call routing and queue configuration reflects current operational requirements across Ireland, UK, and Australia Reporting and Call Statistics Produce regular call statistics and performance reports for operational and management stakeholders Maintain and develop the call statistics recording system, which processes PBX event webhooks to calculate agent state durations across pause codes for KPI reporting Support the development of automated reporting pipelines, working alongside the Data function where applicable Ensure reporting is accurate, timely, and aligned to the metrics that matter to the business Wallboard Development and Maintenance Administer and maintain the live call centre wallboard, which displays agent activity, queue status, and daily call totals for operational visibility Develop new wallboard views and features, including call queue information such as agents available versus calls waiting Work with the Head of IT on iterative improvements to the wallboard, built in PHP with a server-side cached data layer and JavaScript client Ensure the wallboard remains stable, accurate, and performant in a production environment Monitoring, Availability, and Incident Management Monitor telephony system health and DDI availability, acting promptly on alerts or anomalies Support P1 and P2 telephony incident response in line with the Incident Management SOP and Information Security Incident Response Policy Maintain awareness of the telecoms vendor SLA and support the Head of IT in ensuring the vendor meets its contractual obligations Maintain line issues registers and contribute to post-incident reviews Requirements: Demonstrable hands-on experience administering Asterisk and FreePBX in a production environment Experience managing call centre queues, IVR configuration, DDI routing, and dial plan logic Practical experience producing call centre reports and working with call data, either from QueueMetrics, CDR records, or equivalent reporting tools Experience developing or maintaining operational dashboards or wallboards, with an understanding of real-time data presentation Comfortable working with PHP or equivalent server-side scripting for telephony integrations and data handling Able to read and interpret call flow logic, PBX event data, and system logs to diagnose and resolve faults Strong written documentation skills; able to produce and maintain SOPs and configuration records to an auditable standard Experience working with a managed telecoms provider and managing vendor relationships against SLA obligations Desirable: Experience with SIP trunk configuration and multi-instance PBX environments Familiarity with QueueMetrics or similar call centre analytics platforms Experience with webhook-driven integrations and event-based data capture from PBX systems Experience with DDI testing tools or automated telephony testing processes Working knowledge of JavaScript for front-end wallboard or dashboard development Exposure to multi-market telephony operations, particularly across UK, Ireland, or Australia Understanding of ITIL service management principles, particularly incident and change management What are the benefits of working at SPECTRUM.LIFE? Full-time permanent contract Work from home Competitive salary (Dependent on experience) + employee benefits Continuous professional development and training opportunities. 25 days annual leave 24/7 EAP and a wide range of health and wellbeing supports Extensive list of employee perks and benefits: Your profile Methodical and detail-oriented; understands that accuracy in telephony configuration has direct operational consequences Self-sufficient in a remote working environment; able to manage own workload and prioritise without close supervision Clear communicator across technical and non-technical audiences; able to explain telephony issues in plain language to operational stakeholders Proactive in identifying and resolving issues before they escalated to outages Comfortable working within a structured change management process and maintaining accurate records Collaborative; willing to work alongside vendor contacts, the Data function, and operational teams to deliver improvements