Why join us? DWF are looking for a Case Initiator to join our First Response Unit team, known as FRU. As a Case Initiator in the First Response Unit team, you will be responsible for handling incoming and outgoing telephone enquiries, processing case information and ensuring records are accurate and up to date. You will support both live and closed cases, making sure documentation is captured correctly and queries are followed up appropriately. You will also provide wider administrative support, including processing documentation, maintaining filing, preparing mail and creating new case records. This role would suit someone who is organised, confident communicating by phone and comfortable working in a fast-paced environment with clear individual and team targets. This is a great opportunity to build your administrative, communication and case handling skills in a busy, supportive team where accuracy, reliability and excellent service matter. The role offers a hybrid working pattern, with attendance in our Liverpool office required 1 day per week. Responsibilities Manage incoming and outgoing telephone enquiries relating to both live and closed cases. Handle live calls professionally and accurately process relevant case documentation. Record, document and follow up incoming queries appropriately. Input incoming documentation accurately into the case management system. Maintain organised and up-to-date physical and electronic case records. Prepare and distribute internal and external mail. Open new physical files and create corresponding records in the case management system. Complete general administrative tasks to support the effective running of the team. Work towards individual and team targets while maintaining a high standard of accuracy and service administrative tasks as needed, contributing to the overall efficiency and smooth operation of the office. What will help you succeed in this role? Essential Confident communication skills, including experience handling telephone enquiries. Strong attention to detail and the ability to enter information accurately. Good organisational skills, with the ability to maintain records and manage documentation effectively. Ability to work in a busy environment and manage competing priorities. A reliable and proactive approach to administrative tasks. Comfortable working towards team and individual targets Desirable Experience in an administrative, customer service, call handling or case processing role. Experience using a case management system or similar record management tool. Experience handling documentation for live or closed cases. Previous experience working in a legal, insurance, claims, fraud, investigations or professional services environment. What we offer? We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support. About us DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
06/08/2026
Full time
Why join us? DWF are looking for a Case Initiator to join our First Response Unit team, known as FRU. As a Case Initiator in the First Response Unit team, you will be responsible for handling incoming and outgoing telephone enquiries, processing case information and ensuring records are accurate and up to date. You will support both live and closed cases, making sure documentation is captured correctly and queries are followed up appropriately. You will also provide wider administrative support, including processing documentation, maintaining filing, preparing mail and creating new case records. This role would suit someone who is organised, confident communicating by phone and comfortable working in a fast-paced environment with clear individual and team targets. This is a great opportunity to build your administrative, communication and case handling skills in a busy, supportive team where accuracy, reliability and excellent service matter. The role offers a hybrid working pattern, with attendance in our Liverpool office required 1 day per week. Responsibilities Manage incoming and outgoing telephone enquiries relating to both live and closed cases. Handle live calls professionally and accurately process relevant case documentation. Record, document and follow up incoming queries appropriately. Input incoming documentation accurately into the case management system. Maintain organised and up-to-date physical and electronic case records. Prepare and distribute internal and external mail. Open new physical files and create corresponding records in the case management system. Complete general administrative tasks to support the effective running of the team. Work towards individual and team targets while maintaining a high standard of accuracy and service administrative tasks as needed, contributing to the overall efficiency and smooth operation of the office. What will help you succeed in this role? Essential Confident communication skills, including experience handling telephone enquiries. Strong attention to detail and the ability to enter information accurately. Good organisational skills, with the ability to maintain records and manage documentation effectively. Ability to work in a busy environment and manage competing priorities. A reliable and proactive approach to administrative tasks. Comfortable working towards team and individual targets Desirable Experience in an administrative, customer service, call handling or case processing role. Experience using a case management system or similar record management tool. Experience handling documentation for live or closed cases. Previous experience working in a legal, insurance, claims, fraud, investigations or professional services environment. What we offer? We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support. About us DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
DWF LLP in Liverpool is seeking a Case Initiator to join the First Response Unit. You will handle incoming and outgoing telephone enquiries, process case information and keep records accurate and up to date. You will support live and closed cases, ensuring documentation is captured and queries followed up. This role offers a hybrid pattern with one day in the Liverpool office weekly, and opportunities to develop administrative, communication and case handling skills in a busy, supportive team
06/08/2026
Full time
DWF LLP in Liverpool is seeking a Case Initiator to join the First Response Unit. You will handle incoming and outgoing telephone enquiries, process case information and keep records accurate and up to date. You will support live and closed cases, ensuring documentation is captured and queries followed up. This role offers a hybrid pattern with one day in the Liverpool office weekly, and opportunities to develop administrative, communication and case handling skills in a busy, supportive team
Why join us? Join DWF at an exciting stage of growth and play a key role in raising our profile, strengthening client relationships, and driving business development across our Commercial Services and Insurance Services teams. Based in our Belfast office, you'll support marketing and business development activity across both Belfast and Dublin, working closely with senior stakeholders, Partners, and specialist teams to deliver initiatives that support business growth. This is an excellent opportunity to take ownership, influence strategy, and develop your career within a collaborative and forward-thinking team. Responsibilities As a Marketing and Business Development Manager, you will partner with senior stakeholders to support the growth of practice areas across our Belfast and Dublin offices. Acting as the lead for assigned practice areas, you'll work closely with Partners, client teams, and colleagues across the wider business to develop and deliver targeted marketing and business development initiatives that strengthen client relationships and generate new opportunities. You'll take ownership of a wide range of projects, with a strong focus on event management, campaign delivery, and profile-raising activities across both locations. Operating within a matrix environment, you'll bring together expertise from across the Marketing and Business Development function to deliver high-quality, commercially focused outcomes while building strong relationships with internal and external stakeholders. What will help you succeed in this role? Essential Proven experience developing and delivering business development strategies. Strong background in B2B marketing, including multi-channel campaign delivery. Demonstrated success in creating campaigns that deliver measurable commercial value. Excellent stakeholder management, influencing, and relationship-building skills. Proven project management experience with the ability to coordinate multiple priorities. Experience working within a professional services environment, supported by strong commercial awareness. Desirable Experience supporting Commercial Services, Insurance Services, or related practice areas. Previous experience working within an international or multi-jurisdictional organisation. Experience planning and delivering client events and profile-raising initiatives. Creative and innovative approach to problem-solving. Strong understanding of client relationship management and growth strategies. Professional marketing or business development qualification. What we offer? We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, you may be the right candidate for the role or others across the wider team. About us DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
31/07/2026
Full time
Why join us? Join DWF at an exciting stage of growth and play a key role in raising our profile, strengthening client relationships, and driving business development across our Commercial Services and Insurance Services teams. Based in our Belfast office, you'll support marketing and business development activity across both Belfast and Dublin, working closely with senior stakeholders, Partners, and specialist teams to deliver initiatives that support business growth. This is an excellent opportunity to take ownership, influence strategy, and develop your career within a collaborative and forward-thinking team. Responsibilities As a Marketing and Business Development Manager, you will partner with senior stakeholders to support the growth of practice areas across our Belfast and Dublin offices. Acting as the lead for assigned practice areas, you'll work closely with Partners, client teams, and colleagues across the wider business to develop and deliver targeted marketing and business development initiatives that strengthen client relationships and generate new opportunities. You'll take ownership of a wide range of projects, with a strong focus on event management, campaign delivery, and profile-raising activities across both locations. Operating within a matrix environment, you'll bring together expertise from across the Marketing and Business Development function to deliver high-quality, commercially focused outcomes while building strong relationships with internal and external stakeholders. What will help you succeed in this role? Essential Proven experience developing and delivering business development strategies. Strong background in B2B marketing, including multi-channel campaign delivery. Demonstrated success in creating campaigns that deliver measurable commercial value. Excellent stakeholder management, influencing, and relationship-building skills. Proven project management experience with the ability to coordinate multiple priorities. Experience working within a professional services environment, supported by strong commercial awareness. Desirable Experience supporting Commercial Services, Insurance Services, or related practice areas. Previous experience working within an international or multi-jurisdictional organisation. Experience planning and delivering client events and profile-raising initiatives. Creative and innovative approach to problem-solving. Strong understanding of client relationship management and growth strategies. Professional marketing or business development qualification. What we offer? We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, you may be the right candidate for the role or others across the wider team. About us DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
Overview At DWF, we're transforming how we deliver financial insight across our global business. We are now looking for a Group MI Manager to lead the development of a robust, scalable and high-quality management information (MI) capability that supports data-driven decision-making at the most senior levels. This is an exciting opportunity to play a key role in our Finance transformation journey, driving automation, improving data integrity and delivering insightful reporting across the Group. The role is suited to candidates based in Manchester, operating within a hybrid working model. Responsibilities Leading the production and continuous improvement of Group MI, including management accounts, Board reporting, country packs, budgets and reforecasts. Ensuring reporting outputs are accurate, consistent and timely, with clear ownership, defined processes and appropriate controls. Working closely with Finance Business Partners, country finance teams and senior stakeholders to understand reporting requirements and deliver MI that supports effective decision-making. Managing large, complex datasets from multiple systems, ensuring they are structured, validated and reconciled. Owning and designing reporting automation and reducing manual processes across reporting workflows. Supporting optimisation of our consolidation tool DataRails to drive reporting efficiency. Developing clear reporting structures, dashboards and templates aligned to business needs. Embedding best practice across MI production, including controls, documentation and audit trails. Supporting wider Finance transformation initiatives to simplify and standardise processes. What will help you succeed in this role? Background in Management Information (MI), reporting, FP&A, finance systems or data-focused roles, ideally within a complex, multi-entity or international environment. Strong attention to detail and a robust control mindset, with a track record of delivering accurate, reliable and audit-ready reporting for senior stakeholders. Strong understanding of data governance and management principles, including data structures, hierarchies, reconciliations, controls and audit trails. Advanced Excel skills, with proven experience analysing and interpreting large, complex datasets from multiple systems and sources. Experience supporting reporting automation, finance systems implementations or wider reporting transformation programmes. Excellent analytical and problem-solving skills, with the ability to identify issues, investigate root causes and implement effective solutions. Strong stakeholder management and communication skills, with the ability to collaborate effectively across Finance, IT, HR and operational teams. Proactive and continuous improvement-oriented, with the confidence to challenge existing processes and drive positive change. Professional accounting qualifications (ACA, ACCA, CIMA or equivalent). What we offer We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team. About us DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
31/07/2026
Full time
Overview At DWF, we're transforming how we deliver financial insight across our global business. We are now looking for a Group MI Manager to lead the development of a robust, scalable and high-quality management information (MI) capability that supports data-driven decision-making at the most senior levels. This is an exciting opportunity to play a key role in our Finance transformation journey, driving automation, improving data integrity and delivering insightful reporting across the Group. The role is suited to candidates based in Manchester, operating within a hybrid working model. Responsibilities Leading the production and continuous improvement of Group MI, including management accounts, Board reporting, country packs, budgets and reforecasts. Ensuring reporting outputs are accurate, consistent and timely, with clear ownership, defined processes and appropriate controls. Working closely with Finance Business Partners, country finance teams and senior stakeholders to understand reporting requirements and deliver MI that supports effective decision-making. Managing large, complex datasets from multiple systems, ensuring they are structured, validated and reconciled. Owning and designing reporting automation and reducing manual processes across reporting workflows. Supporting optimisation of our consolidation tool DataRails to drive reporting efficiency. Developing clear reporting structures, dashboards and templates aligned to business needs. Embedding best practice across MI production, including controls, documentation and audit trails. Supporting wider Finance transformation initiatives to simplify and standardise processes. What will help you succeed in this role? Background in Management Information (MI), reporting, FP&A, finance systems or data-focused roles, ideally within a complex, multi-entity or international environment. Strong attention to detail and a robust control mindset, with a track record of delivering accurate, reliable and audit-ready reporting for senior stakeholders. Strong understanding of data governance and management principles, including data structures, hierarchies, reconciliations, controls and audit trails. Advanced Excel skills, with proven experience analysing and interpreting large, complex datasets from multiple systems and sources. Experience supporting reporting automation, finance systems implementations or wider reporting transformation programmes. Excellent analytical and problem-solving skills, with the ability to identify issues, investigate root causes and implement effective solutions. Strong stakeholder management and communication skills, with the ability to collaborate effectively across Finance, IT, HR and operational teams. Proactive and continuous improvement-oriented, with the confidence to challenge existing processes and drive positive change. Professional accounting qualifications (ACA, ACCA, CIMA or equivalent). What we offer We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team. About us DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.