Neara

Rocketlane is seeking an AI Implementation Manager to own end to end onboarding for large US customers from discovery to go live. You will translate business needs into Rocketlane configurations, design best practice implementations, and collaborate with Product, Engineering, Solutions, and Customer Success teams. Strong threshold for ownership and problem solving is essential. The role emphasizes AI-driven workflows, consultative communication, and delivering fast customer value in a hybrid

AI Implementation Manager Job type: Full Time Department: Post Sales Work type: Hybrid London, England, United Kingdom About Rocketlane Rocketlane is a fast growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries. We're a close knit team of over 200+ passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.tners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc. What will you do? (Role Overview) As an AI-Implementation Manager at Rocketlane, you will lead end to end onboarding for our largest customers in the US. You'll run discovery, solution design, configuration, integrations, and go lives with a strong consultative voice. You'll guide customers toward best practices, manage escalations when needed, and ensure they get value-fast. This is a high ownership role designed for our future AI first Professional Services org, where problem solving, adaptability, and technical depth are essential. What You'll Be Responsible For Own the full onboarding lifecycle for enterprise customers-from kick off to go live. Lead requirement gathering sessions and translate business workflows into Rocketlane configurations. Design and guide customers on best practice implementations, even when that means pushing back or course correcting. Work with customer teams (IT, HR, Finance, PMO, Ops) to design integrations with systems like HRMS, CRM, NetSuite, and fintech platforms. Collaborate with internal teams (Product, Engineering, Solutions) to unblock complex implementations. Manage risks, escalations, and tough conversations with clarity and calm. Adopt and shape AI driven workflows to automate routine tasks and improve customer value delivery. Serve as the customer's trusted advisor on onboarding processes, data flows, and integration patterns. Must-Have Skills Technical & Integration Skills Hands on experience with REST APIs, Webhooks (reading API docs, testing endpoints, and understanding auth flows). Experience building or supporting custom integrations between SaaS platforms and third party systems. Strong understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns. Comfortable working with tools like Postman, Workato, Boomi, Zapier, Make, or other iPaaS solutions. Implementation Expertise 5+ years in a customer facing role at a SaaS company (Implementations / Onboarding / Technical Consulting). Proven ability to run enterprise onboarding projects end to end with minimal supervision. Skilled in conducting discovery, documenting workflows, and translating requirements into system configurations. AI First Aptitude Strong curiosity and a builder mindset-someone who experiments, prototypes, and learns independently. Comfortable using modern AI assisted development or scripting tools (e.g., Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows. Driven to "own your destiny" by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable. Consultative & Communication Skills Ability to be assertive-advise customers on the best approach rather than simply taking requirements. Experience navigating escalations and difficult conversations with professionalism. Excellent written and verbal communication; ability to simplify technical concepts. Problem Solving & Ownership Strong analytical skills with a bias for action-thrives in ambiguity. High ownership mentality: independently unblocks, drives outcomes, and keeps projects moving. Good to Have Skills Experience implementing or supporting systems like Salesforce, Workday/BambooHR, NetSuite, ERP/CRM/Finance tools. Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira, ClickUp, Salesforce PSA). Understanding of SSO/SAML, enterprise IT processes, or data migration. Familiarity with SQL for basic data validation. Project Management certifications (PMP, CSM) or equivalent mindset. Experience in high growth SaaS environments. You should apply if you: Love owning customer outcomes end to end. Are technically curious and enjoy solving integration and workflow problems. Thrive in customer conversations-even the tough ones. Want to help shape the future of an AI first Professional Services org. Are energized by autonomy, impact, and building something that scales. Why join us? Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow: We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pyjamas optional (at least outside the office).

Neara in Greater London is seeking a Global Fraud Lead to shape their fraud detection strategy, ensuring compliance and improving automated processes. As a pivotal figure in fraud operations, you'll define fraud indicators that guide automated decisions while transitioning from manual approaches. The ideal candidate will have over 10 years of leadership experience in fraud strategy within fintech or insurtech. This hybrid position encourages flexibility and offers employee stock options and social initiatives, fostering a collaborative team environment.

Global Fraud Lead Job type: Full Time Department: Customer Operations Work type: Hybrid London, England, United Kingdom; Amsterdam, North Holland, Netherlands The Company Cover Genius is a Series E insurtech that protects the global customers of the world's largest digital companies including Booking Holdings, owner of Priceline, Kayak and Intuit, Uber, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We're also available at Amazon, Flipkart, eBay, Wayfair and SE Asia's largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits to diverse cultural programs, in particular "CG Gives" which makes social entrepreneurs out of us all and funds development initiatives in global communities. Our People Bold, Authentic, Purposeful and Inspired Perfect, Traditional, Complacent or Cautious About the Role Cover Genius is strengthening its fraud prevention to support continued global growth. As the Global Fraud Lead, you will design and scale a fraud detection and investigation system that protects our loss ratio through automation. Your goal is to transition the company from manual investigations to a technical, automated model. You will improve our current technology to ensure it can handle rapid scaling across all business verticals. You will be responsible for the logic behind our fraud detection: defining how we identify fraud patterns and managing the confidence scores that drive automated decisions. What You'll Do: Architect the Fraud Taxonomy: Treat the fraud engine as a core product. You will define the key fraud indicators as a "Source of Truth" for fraud patterns across EMEA, AMER, and APAC, translating insurance-specific risks (e.g., Claims Ballooning, Ghost Broking) into technical triggers for the Product team. Optimize the Machine Learning Feedback Loop: Crucially, you will manage the product feedback loop: your team will receive notifications from the Product team to review and investigate cases identified by our fraud tools, drive outcomes on an individual case level and provide the expert confirmation needed to train and optimize our tooling over time. Govern "Human-in-the-Loop" Confidence Scores: Support building the logic that governs automated adjudication. You will define the confidence score thresholds that determine when a claim is processed in a fully automated way vs. when it is escalated for human review. You will partner with Product teams to deploy real time anomaly detection at the intake stage to stop leakage before a claim is even registered. Execute Rigorous Fraud Auditing: Establish a high frequency audit cadence. This includes conducting weekly post-payment audits to identify missed fraud patterns and performing mandatory pre-payment audits for all large loss claims. You will use these findings to close technical gaps and update the fraud engine's logic. Lead the Hybrid Labor & SIU Strategy: Design and manage a high-leverage labor model. You will oversee scalable BPO partners to clear low-complexity, high-volume anomaly flags, while personally leading an elite, data-literate internal Fraud Operations Team. This team will focus on dismantling fraud across all verticals. Global Compliance: Ensure every data-driven fraud denial and automated decision is 100% compliant with regulatory standards (e.g. FCA, ASIC, and NAIC). You oversee investigations into organised fraud and will partner with Legal & Compliance teams to ensure our fraud engine meets all specific insurance regulations, protecting the company from legal risk and reputational damage. Build fraud reporting systems: You will analyze global fraud trends to create clear, actionable risk reports. Your job is to set the standards for how we brief the Board, executive leadership, and insurance partners. You'll be the lead voice on whether our current tools are actually stopping fraud and where we need to improve our defenses. What We're Looking For 10+ Years of Leadership: Significant experience in fraud strategy, SIU leadership, or claims risk management within a high-growth fintech or insurtech environment. Product-Mindset: Experience treating fraud controls as technical features and engineering requirements rather than just manual tasks. Scale Mastery: A proven track record of managing fraud operations through rapid growth phases where volume increased 5x-10x. Insurance Technicality: Deep understanding of how fraud manifests specifically in Travel, Logistics, Retail, and Mobility. Regulatory Sophistication: Knowledge of global insurance regulatory frameworks and experience managing "audit-ready" fraud operations. Benefits Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times. Employee Stock Options - We want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company. Work with like minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system. Social Initiatives - Pictures speak a thousand words! Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

Business Development Director - Fintech - EMEA Job type: Full Time Department: Partner Services - 302 Work type: Hybrid London, England, United Kingdom; Amsterdam, North Holland, Netherlands About the Company Cover Genius is a Series E insurtech that protects the global customers of the world's largest digital companies including Booking Holdings, owner of Priceline, Kayak and Intuit, Uber, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We're also available at Amazon, Flipkart, eBay, Wayfair and SE Asia's largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year. Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular "CG Gives" which makes social entrepreneurs out of us all and funds development initiatives in global communities. Our People are Bold, Authentic, Purposeful and Inspired Our People are not Perfect, Traditional, Complacent or Cautious Working directly with the SVP Banking & Financial Services EMEA, you will be responsible for originating, developing, and closing new business across EMEA banking and fintech partners. You will be a key figure in executing our banking and financial services strategy, leveraging Cover Genius capabilities to land multi-line embedded insurance opportunities with financial services companies. Key Responsibilities Work with the SVP B&F EMEA to identify, qualify, negotiate and close complex partnership deals with banks, neobanks, fintechs, and financial services platforms Build and maintain a deep network among decision makers at UK and European financial institutions, with particular focus on Executive, Product, Commercial, and Strategy leaders Execute our go-to-market strategy, positioning contextual protection as a customer engagement, retention and revenue driver Grow the Cover Genius brand within the banking and fintech ecosystem through event participation, thought leadership, and industry networking Lead cross-functional deal teams to ensure pitches are tailored to banking-specific value propositions Work closely with Legal, Client Solutions Engineering, and Product teams during implementation to ensure pitches are successfully contracted and launched To help us level up, you'll ideally have Minimum 10+ years commercial business development/partnerships experience within banking, fintech, or financial services Proven track-record meeting and exceeding revenue targets, with experience in complex B2B2C sales cycles Demonstrated success in building and executing pipeline generation strategies with measurable KPIs Experience with embedded fintech, bancassurance, or financial services partnerships highly desirable Strong existing network within European banking, neobank, or fintech ecosystems Additional languages desirable Understanding of digital banking product roadmaps, API integrations, and customer engagement metrics First class communication skills, able to present, negotiate and influence at C-level within financial services organisations Experience with regulated industry sales processes and compliance requirements Bachelor's degree in a relevant field; postgraduate degree or financial services qualifications desirable Why Cover Genius? Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system Social Initiatives - pictures speak a thousand words Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.

Neara is seeking an experienced Backend Engineer to work on building foundational infrastructure in a hybrid work environment. The ideal candidate will have a strong background in distributed systems, particularly with Rust, and possess skills in API design and implementation. Join Neara to help shape new solutions in the financial sector, ensuring reliability and compliance while working with innovative technologies.

Software Engineer (Backend) Job type: Full Time Department: Technology Work type: Hybrid USD 150,000-200,000 / year London, England, United Kingdom; New York, New York, United States About Lorum Global payments are not broken. Incentives are. Clearing has been deprioritized inside balance sheet driven institutions whose models rely on lending and interest. When liquidity takes priority over settlement, payments slow and certainty drops. The same financial institutions that distort clearing as providers are disadvantaged as users. They are forced into fragmented setups, inconsistent rails, duplicated compliance, and unpredictable timelines. Stablecoin shortcuts and treasury pooling treat symptoms at the surface, but almost no one is rebuilding the underlying infrastructure in each market. Rebuilding clearing from the ground up We are rebuilding clearing as its own specialist function. We act as a clearing and transaction banking partner for regulated institutions, with treasury built into the core so liquidity, settlement, and reconciliation sit in one controlled system. Our platform unifies global and local licenses, direct central bank clearing, and access to domestic rails. We allow clients to open named customer accounts in every market we operate, collecting funds and paying out through a single network while retaining full ownership of their customer relationships. Market expansion becomes as simple as one correspondent relationship, not hundreds. Why Lorum Joining Lorum means contributing to one of the most ambitious clearing infrastructure projects in global finance. You will help shape settlement systems that perform under real regulatory standards and institutional volumes. You will build for regulated institutions that rely on precision, predictable timelines, and regulatory integrity. It is about working across currencies, markets, and supervisory frameworks to deliver reliable, final settlement. Role purpose We are looking for an experienced backend engineer to join our team and help build the foundational infrastructure. You'll be joining a small, cross-functional team focused on shipping real value quickly and building systems that are observable, reliable, and designed to evolve. This role is ideal for someone who enjoys working in fast-moving environments, thrives in ambiguity, and cares deeply about building high-quality backend systems that solve real-world problems. We're particularly looking for engineers with strong experience in distributed systems and an interest in working with Rust. We don't expect you to have experience with our exact stack, but we do expect you to bring deep engineering expertise, sound judgment, and a pragmatic approach to problem solving. Key Responsibilities Backend systems design & implementation Design, build, and maintain backend services and APIs in Rust (or similar languages with a path to Rust). Implement robust domain logic for clearing, payments, accounts, and reconciliation. Contribute to architectural decisions and help evolve our service boundaries and integrations. Scalability, performance & reliability Build systems that can handle high-volume, high-reliability financial workloads. Design with observability in mind (metrics, logs, tracing) and use data to drive improvements. Participate in on call and incident response, helping to diagnose and resolve production issues. Security & compliance aware engineering Work closely with Security and GRC teams to ensure services meet security and compliance requirements (e.g. SOC 2, ISO 27001). Implement secure coding practices, strong authentication and authorization patterns, and data protection controls. Contribute to internal documentation and standards around secure and compliant engineering. Collaboration & delivery Partner with Product Managers and other stakeholders to refine requirements and scope work. Break down projects into well defined tasks and deliver value iteratively. Review code, provide feedback, and help maintain high engineering standards across the team. Tooling, testing & continuous improvement Write comprehensive tests (unit, integration, and where appropriate property based tests) and support automated testing in CI/CD. Contribute to internal tooling, developer experience, and shared libraries. Share knowledge, mentor peers, and help raise the overall technical bar. Ideal candidate Must-Haves 3+ years of experience building backend systems in a strongly typed language (e.g. Rust, Go, Java, Kotlin, C++, or similar). Commercial experience in backend or systems engineering, working on distributed services or APIs. Genuine interest in working with Rust day to day (prior Rust experience or demonstrable learning is important). Solid understanding of backend fundamentals: concurrency, data modelling, transactions, reliability, and observability. Experience designing and consuming APIs (REST/gRPC/GraphQL) and integrating with other services and data stores. Strong testing mindset and familiarity with CI/CD workflows. Clear communication skills and a collaborative approach to working with Product, Operations, and other engineers. Nice to Haves Hands on experience with Rust in production or substantial personal/OSS projects. Experience in fintech, payments, banking, trading, or other financial infrastructure domains. Familiarity with event driven architectures, message queues, and stream processing. Experience with PostgreSQL (or similar relational databases) and data intensive workloads. Experience running services on a major cloud provider (e.g. AWS, GCP) and with containerisation/orchestration (e.g. Docker, Kubernetes). Exposure to regulated or high assurance environments and the constraints they introduce. Benefits Opportunity to travel (if applicable) Flexible vacation policy Private Healthcare Employee stock ownership (ESOP) Flexible working and autonomy Pay it forward days - we offer 2 annual pay it forward days where you can take time to volunteer for a charitable cause that is important to you. Wellness days - we believe you can only work your best when you feel your best, and we know working at Lorum is intense, so we offer 3 wellness days every quarter where you can take time to re energise.